I was told my rebate not in system for about 8 months.Then it was in systemfor several months. Then it wasn't accepted because I never activated the phone (wich I did and have name of person I spoke to) and on the other they said I didn't send a barcode which I did and have a copy of as well as the original box with the barcode cut out.
Then someone said they'd resubmit it and get back to me shortly. Nobody called or wrote. Then I emailed the above mentionedpeople after over a year, who apologized and said they were having technical and communication difficulties. They said they'd get back to mebut they couldn't say when.
Now going on 2 years my emails are going ignored. Once about 4-5 months ago I got an email asking where I purchased the phone. They asked if I tried returning phone to store, which I can't because the barcode is cut out , which they claim I never sent them. There are no phone numbers to call. I'm 20 short of what I was promised.
Vivian of Elmhurst, NY May 13, 2008
ATS is not giving out the rebates they claim. Rebate papers were sent in early November 2007. They have on their website an incorrect amount of rebate (10) that was supposed to be sent out in May 2008. I wrote them that they owed me (20) and afterwards the website still said 10 and now without a date.
Customer service reps for the company, not the rebate division, insists they are running behind schedule. Yet they have the same phones advertised in different retail stores. And you cannot get hold of them (rebate dept.) via telephone, only by e-mail. I've called the customer service numerous times and they cannot answer or will not answer but will just say, they are behind in rebates.
Kevin of Vancouver, WA February 26, 2008
They promised a 50.00 rebate if I bought their phone. I have waited since 06/07 for the check. Every time I call they say that the claim is valid and please be patient, they are behind. You can't talk to anyone but the person who answers the phone because everyone else doesn't have a phone.
Just plain tired of the run around. Look on the internet. People have been fighting them since '06 for rebates. It is a scam. Office Depot is scamming everyone since they continue to sell the phones. Class Action them.
Stephen of Pittsburgh, PA February 18, 2008
A 10.00 rebate was submitted, and I cannot even contact the rebate center; the phone number gives a web site which does not exist. I also cannot contact the manufacturer, as I do not have a phone number or address.
My 10.00 rebate is not able to be verified.
Kyran of Buena Park, CA November 4, 2007
American Telecom promised two rebates if buy a home phone from them: one for 50 and the other for 20. I bought it and submitted these two rebate forms in March, 2007, and they acknowledged that they received them on 3/16/07. However, it's been 8 eight months and still no rebates. The forms say should receive them within 3 months. Therefore I am requesting them to give me my money back.
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