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AT&T - Slamming

AT&T • Long Distance • Local • Wireless • Uverse • DSL --- News • NY to AT&T: Please Deposit $2.63 Million • AT&T Agrees to Refund Some Ringtone Charges • States Asked to Probe AT&T U-Verse Explosions • AT&T Exits Pay Phone Business • AT&T Changes Contract Policy • AT&T Changes Terms Of Service After Outcry • AT&T Agrees to New Stolen Cell Phone Rules • AT&T Stiffens Language Covering Objectionable Content • AT&T Adds Parental Controls To Mobile Phones • AT&T Slammed Over Rebate Policies • Appeals Court Shreds AT&T Arbitration Clause • Court OKs Rebate Lawsuit against Cingular/AT&T • AT&T Trashes Cingular Brand • AT&T Offers Net Neutrality Concessions To Win Merger Approval • FCC Delays Decision On AT&T/BellSouth Deal • Justice Department Green Lights AT&T-BellSouth Merger • FCC Clears the Way for AT&T-BellSouth Merger • AT&T Trumpets New TV Service • AT&T Web Site Hacked; Customer Data Exposed • AT&T Sues Calling Record Brokers • AT&T Declares Consumers' Personal Data "Corporate Property" • AT&T Plans to Kill Cingular Name • Report: AT&T Acquiring BellSouth • SBC Recast as AT&T • FCC approves AT&T, MCI Deals • Justice Dept. OKs AT&T, MCI Sell-Outs • SBC Will Keep AT&T Name • Consumer Groups Oppose Big Telco Mergers • SBC Buys AT&T • AT&T Will Pay Refunds to New Yorkers • AT&T Will Pull Out of 7 States • AT&T Teams With Sprint to Return to Wireless Business • Minnesota Sues AT&T • Class Action Charges AT&T With Slamming • Another AT&T Rate Hike • AT&T Hiking Minimum Fees • AT&T Faces $780,000 Do-Not-Call Fine • AT&T Will Run Do-Not-Call List • Supreme Court Denies AT&T's Appeal of Arbitration Ruling

Juan of Kew Gardens NY (4/28/04):
For the past 3 months or so I'm getting billed by AT&T even though I never had a formal contract with them in any way at all. A few calls had been made on my side to solve the problem but always same result -- nothing gets done. Last conversation that we had they want to reach an agreement so I could pay 1/2 of the account.

Kelly of Sun Valley CA (4/27/04):
I had my phone turned on in Jan 2003. I signed up with SBC Long Distance which has been fine. I noticed my bill and didn't understand why I was being billed for the last year plus by AT&T Long Distance in addition to SBC that I did not sign up for. I tried to get it credited and they told me they would only give me 6 months credit per the manager, who I had to get on the phone with because the original rep would only give me credit for 2 months.

Now after 15 months of being billed for a service I never used, even according to their records I never used it or signed up for it they're getting paid for 9 months of services I didn't use or sign up for. This is disgraceful and disgusting.

This took me off of my work for more than 2 hours to sort this out. I am self-employed in a new business and have just been robbed by AT&T. I am stressed out and have been talked to terribly by all reps with AT&T including the manager. They have access to bills so apparently they can just add to billing whenever they want.

Angela of Easley SC (4/27/04):
On 11/29/03 agreed to switch my long distance from AT&T to BellSouth. Was still billed by AT&T. Had agreed to change to BellSouth so indeed I owed them their monthly charges. Just didn't pay AT&T until third party collection agency contacted me. To avoid credit problems, paid the disputed $110 and odd cents to ATT even though they confirmed that I indeed was no longer their customer.

Have talked with BellSouth and AT&T trying to resolve the problem and be credited back the money. BellSouth says they can't because I truly owed them. AT&T says their policy states that they can only credit me what I paid the other company; however, what I paid SBC is more than what I paid AT&T. Because it is more, AT&T claims they cannot credit me back more than I paid them. They also state they cannot just credit back the amount paid to them.

Pamela of Poquoson VA (4/24/04):
I have not been an AT&T customer for over 18 months. According to AT&T, their records verify that I've not been a customer since 2002, yet I get a bill every month for $7.56 for a telephone number that I haven't had in over two years. I've paid the bill many times out of frustration because AT&T say it's overdue and I don't want my credit ruined. Then, they tell me that it's taken care of and I won't receive a bill again, and then low and behold, the next month, I get another bill.

When I call the 1-800 number I never seem to be able to talk to anyone who speaks English I can understand. All the customer service agents seem to be from another country and sorry, but I can't understand them. When I ask to speak to a supervisor I alway have to go through the drill "am I over 18", "what's my telephone number" - when I give them the number their response is "that's not an AT&T serviced number" - yeah - I know.

Today, I went through this mess again. I call, talk to someone I can barely understand, and then after I answer all the questions and explain the situation they alway offer to fix the problem - but it's never fixed! I keep getting these bills for a number I don't have and the REALLY sad part is - AT&T's records show that I haven't been a customer in over two years. Then they tell me the $7.56 is for a past due bill! It can't be! Over the last two years I guess I've paid over $150.00 to AT&T for a service they are not providing to me! AND - to top it all off, everytime I call, they have the gall to ask me if I want to SWITCH service to AT&T for 7 cents a minute!! Unreal! I wouldn't switch to AT&T if they gave it to me free!

Donald of Aurora CO (4/22/04):
I received a bill from AT&T for $27.00 and nothing to tell me what it was for and on top of that I have never authroized them to ever be my long distance carrier plus it was fro a phone number I haven't had for several months now. I tried to contact a live person thru their toll-free number but after 45 minutes of hearing their recordings I hung up and went thru the internet to contact them. I later got an e-mail from them stating that they will adjust my next bill so we'll see -- but what a joke AT&T is ... totally useless this company is.

Karen of Fort Lauderdale FL (4/20/04):
Well over a year ago, I cancelled long-distance service by notifying AT&T and then my local carrier, Bell South. At the time I cancelled service, the operator requested to continue AT&T as the long distance carrier of record in case I changed my mind. I refused. After a year of no charges, I received a charge from AT&T for a quick call to Boston, Massachusetts. I know no one in Massachusetts. Surprised that AT&T could be accessed, I paid the unauthorized charges as I was concerned that a friend may have made the call and did not want to embarrass her by inquiring.

Within a few months I received another bill for a one-minute call to my in-laws. Again, although I was surprised the connection could be made to AT&T, I paid the bill concerned that my husband may have misdialed. The one-minute charge totaled nearly $8. I have received a bill each month since then. I began keeping record of the people I have spoken to each month at AT&T trying to explain I do not use their service, but a MCI long distance calling card. In January, I spoke to Ashley, on February 13, 2004, I spoke to Jabby, and on March 17, 2004, I spoke to a woman who indicated there was no supervisor for me to speak to, but promised a supervisor or manager would return my call. I am still waiting. Now I am receiving late notices about my AT&T long distance service! I have spoken to my local carrier, Bell South, the last two months and am assured that AT&T is not listed as my long distance provider. Yet every month I spend over a half hour on the phone in aggravation about bills that to continue to come.

Loretta of Cincinnati (4/8/04):
AT&T is trying to charge me for a bill that they can't send me a copy of. All I ask is that they send me something showing what I'm paying for. Instead they have placed a block on my phone. But that's OK because I have another company for my local and long-distance calls, so I'm not missing out on anything.

Daphne of Wheaton MD (4/1/04):
Recently I received a statement from AT&T for Dec 2003-March 2004 monthly service charges. I had not used AT&T for long distance since 2002, and I had not received any statement from AT&T. I called AT&T and spoke to a nice person. He told me that the reasons I received a bill was because my account with AT&T was still alive (but not acitve) even though I had switched to another long distance carrier for over two years, and I did not disconnect my account from AT&T. Starting 2004 AT&T is billing all accounts, including non-active accounts for monthly recurring fees.

Zenaida of Imperial CA (3/19/04):
AT&T "slammed" me. I never did give them any permission to change my service from my prefered telephone long distant company which I have been using for the past year and a half. I told them that I will be willing to pay the amount of $32.32 if they can prove to me that I signed or agreed with it (Nov-Dec 2003). And they have not called me to show this proof, because I'm sure they do not have any. And I have written to them two times for this proof. Now they have sent to collection.

Alfred of Brick NJ (3/18/04):
I switched my service to the Verizon Freedom Package. ATT billed me anyway on the closed account. I tried to clear this up for 8 months. They just kept billing me at a non-ATT consumer rate. When I refused to pay saying how can you bill a closed account, they said it was being routed to them. I paid a couple of the bills just to get it done with. They told me it was finished and then the next month I would get a bill again.

They just kept billing me and blaming Verizon. I refused to pay the bill, so they put it on my credit report. When I went to lease some equipment for business it showed up. I was told if did not pay it I would not get the lease. So I was forced to pay them. I asked how do you bill a closed account, I got no answer but pay them.

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