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AT&T - Slamming |
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For the past 3 months or so I'm getting billed by AT&T even though I never had a formal contract with them in any way at all. A few calls had been made on my side to solve the problem but always same result -- nothing gets done. Last conversation that we had they want to reach an agreement so I could pay 1/2 of the account. Kelly of Sun Valley CA (4/27/04):
Now after 15 months of being billed for a service I never used, even according to their records I never used it or signed up for it they're getting paid for 9 months of services I didn't use or sign up for. This is disgraceful and disgusting. This took me off of my work for more than 2 hours to sort this out. I am self-employed in a new business and have just been robbed by AT&T. I am stressed out and have been talked to terribly by all reps with AT&T including the manager. They have access to bills so apparently they can just add to billing whenever they want. Angela of Easley SC (4/27/04):
Have talked with BellSouth and AT&T trying to resolve the problem and be credited back the money. BellSouth says they can't because I truly owed them. AT&T says their policy states that they can only credit me what I paid the other company; however, what I paid SBC is more than what I paid AT&T. Because it is more, AT&T claims they cannot credit me back more than I paid them. They also state they cannot just credit back the amount paid to them. Pamela of Poquoson VA (4/24/04):
When I call the 1-800 number I never seem to be able to talk to anyone who speaks English I can understand. All the customer service agents seem to be from another country and sorry, but I can't understand them. When I ask to speak to a supervisor I alway have to go through the drill "am I over 18", "what's my telephone number" - when I give them the number their response is "that's not an AT&T serviced number" - yeah - I know. Today, I went through this mess again. I call, talk to someone I can barely understand, and then after I answer all the questions and explain the situation they alway offer to fix the problem - but it's never fixed! I keep getting these bills for a number I don't have and the REALLY sad part is - AT&T's records show that I haven't been a customer in over two years. Then they tell me the $7.56 is for a past due bill! It can't be! Over the last two years I guess I've paid over $150.00 to AT&T for a service they are not providing to me! AND - to top it all off, everytime I call, they have the gall to ask me if I want to SWITCH service to AT&T for 7 cents a minute!! Unreal! I wouldn't switch to AT&T if they gave it to me free! Donald of Aurora CO (4/22/04):
Karen of Fort Lauderdale FL (4/20/04):
Within a few months I received another bill for a one-minute call to my in-laws. Again, although I was surprised the connection could be made to AT&T, I paid the bill concerned that my husband may have misdialed. The one-minute charge totaled nearly $8. I have received a bill each month since then. I began keeping record of the people I have spoken to each month at AT&T trying to explain I do not use their service, but a MCI long distance calling card. In January, I spoke to Ashley, on February 13, 2004, I spoke to Jabby, and on March 17, 2004, I spoke to a woman who indicated there was no supervisor for me to speak to, but promised a supervisor or manager would return my call. I am still waiting. Now I am receiving late notices about my AT&T long distance service! I have spoken to my local carrier, Bell South, the last two months and am assured that AT&T is not listed as my long distance provider. Yet every month I spend over a half hour on the phone in aggravation about bills that to continue to come. Loretta of Cincinnati (4/8/04):
Daphne of Wheaton MD (4/1/04):
Zenaida of Imperial CA (3/19/04):
Alfred of Brick NJ (3/18/04):
They just kept billing me and blaming Verizon. I refused to pay the bill, so they put it on my credit report. When I went to lease some equipment for business it showed up. I was told if did not pay it I would not get the lease. So I was forced to pay them. I asked how do you bill a closed account, I got no answer but pay them. |
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