Complain about a product or service

AT&T Wireless GO Phone

AT&T Wireless • Billing disputes • Unexpected contract expiration • Network problems • GSM service • Number portability • Sales practices • Customer service • GO Phone • Everything else --- News • Cingular-AT&T Wireless Deal is Done • Cingular Buys AT&T Wireless • Software Glitch Blamed for Losses • Cingular, AT&T Wireless In Merger Talks • AT&T Wireless Leads In Number Portability Problems

Brian of Hopatcong NJ (12/1/03):
I ordered a GO phone on their website. They claim the offer has "no strings attached, cancel within 30 days if you don't like it". I have made 6 phone calls and was kept on hold for over 3 hours each time and have never been able to find anyone who can handle a return or cancellation. I feel AT&T wireless is defrauding the public. The service is clearly not what they claim.

Lynne of Anchorage AK (10/14/03):
I started with the AT&T Wireless Free To Go phone, which is a prepaid wireless. The rates were so high (85 cents a minute at times) that I decided to choose the Go Phone. What a mistake. I ordered the Go Phone for 69.99 with my visa check card.

When I got the phone and called to get set up, I was told "Go Phones are not available in your area." I asked them why the website did not pick up on my zip or state, then not allow me to order? That would only seem logical. I finally switched my phone to a regular plan, and 3 months later I still don't have my refund. I called, and a lady said nastily, "It will be 3 to 4 billing periods before you see it." Oh, so I'm out the cash in my checking account. All in all, I've been really happy with the coverage I get here in Alaska. It never goes down or says it can't find a signal.

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