AT&T Wireless Reviews

By far the worst customer service in the mobile phone industry. I don’t think there’s anything you can get from a person that would actually be followed through and not one big lie. It may look cheaper, but don’t do it. Trust me do not do it. You will regret it financially and emotionally.

I have AT&T customer since 2017 and I have never had a problem AT&T’s cell service and coverage, and I have AT&T plan I have five phones on my service and I also have free HBO Max and that was grandfathered in because of the form plan I had for my iPhone. I had Verizon in the beginning and T-Mobile and there was areas of where I was driving that I lost cell service so I switched to AT&T and never lose cell service.

So thankful for excellent customer service experienced at ATT store at 3148 Ambassador Caffery, Lafayette, La. Rep: **. Traveling and need support for wireless phone. Immediately helped by ** with quick resolution. Meant so much to have good customer service, made our weekend. Kudos to **!

All the support techs have been very helpful with my problem. I can't find my phone. I placed a text at 2:15 today and haven't been able to find it in my house. I am 78 yrs old and it is very difficult for me to do chats and try to explain my problem. I know this phone is in the house. I have not left the house today. My granddaughter said it was in the house she has me on her my find. I understand there is a way to do an alert call from my husband's phone. I am waiting for the call from a tech specialist to walk us through this procedure. Thank you for helping me with this problem. I just need to find my phone.

The staff at the Oleander store in Wilmington, NC are not only the best but an example of courtesy that is unmatched in many businesses that deal directly with the public. Particular praise goes to Lynn, whose patience, dedication and overall commitment is in a word wonderful! And an amazing follow-up was executed by the supervisor Lena. I can't say enough about Miss Lynn. These extraordinary sales persons are to be commended in the highest order.

Can you give less than one star? Probably the worst provider out there. Choose anyone except ATT.

AT&T was supposed to refund me 285$ and calling them month after month saying 7 to 10 days. It’s been months and nothing! Now I call and they say they can’t find me! AT&T is horrible, seriously horrible.

Welcome back to the “new” AT&T. Let’s start with service: poor communication, long wait times, and multiple transfers with more wait times. Let’s talk quality. We got the fiber internet bundle with cell service. Cell service still sucks where I live with 1 bar here at my house, and the internet is drops more than a yo-yo at a competition. We just got the new service and I am already looking to find a carrier willing to split the difference to get back out of this craptastic deal we got. It doesn’t matter how much money you save if you can’t use the products. It's amazing to me that the company that once monopolized the phone market is now one of the worst in the industry. They spend more on advertising than they do on providing a quality service. I can’t believe I let them talk me into coming back. It will never happen again.

I have been a customer since 2020 and since have had multiple issues with service. On every vacation I have taken- my service went out. From Louisiana go to Arkansas no service. Spend hours of my vacation trying to get service. I continue to call over the years and told you all that if this doesn’t get fixed I will switch providers. That was my notice of cancellation. I wouldn’t be calling to fix the problem again because I don’t get paid to fix the service which I am paying for.

I've been an AT&T customer for nearly 10 years and recently discovered I was paying for both individual phone insurance and a multi-device insurance plan at the same time. When the multi-device plan was added, I assumed it replaced the individual insurance policies. Instead, I was billed for both. After reviewing my account and removing the overlapping coverage, my monthly bill dropped from approximately $375 to $275.

Absolutely the worst experience I’ve ever had. I’ve returned equipment, which I’ve been told has never been received and they’re charging me for it and I have no choice but to pay.

If I could give 0 star I would! Anybody wants to get your wireless phone switch to AT&T. Do your a favor, don't switch! You will terribly regret, and then you will see big bills ahead of you, and you have no chance to change. And you create yourself a big trouble! For instance, they said the phone bill is monthly is $147.00/mon. When you will see 1st month's bill, it is $448.00; 2nd month is $280.00. 3nd month also $240.00. Finally 4th month $147.00+tax... They said will give you returned phone rebate up to $800.00, mail the cash back to you within 1 month. But after you mail your phone back, you will never receive the $800.00. They will spread $800.00 credits to 36 months... Locked you 3 years.

AT&T service in Preston Hollow has been unacceptable due to a prolonged outage, lack of responsiveness, and failure to provide appropriate field support despite repeated requests. The absence of resolution and escalation has raised serious concerns regarding service reliability and customer care standards.

AT&T agent sold me on a "free upgrade plan". It turned out that I ended up being charged $35 per month for 2 phone upgrades. Didn't catch it at first - assuming AT&T was an honest company which would stand behind their agents. Found out it was a a false belief. They end up telling me nothing they will do! I was extremely disappointed their position. Been a long time customer.

The service to start is subpar, the customer service is horrendous! Multiple voicemails & terrible wait times. I got a phone to try it out & returned it within 1 week because of the service quality & we were supposed to be all good. They charged me $147 & I’m still arguing with them even though I brought it back within the guidelines. The big issue is you have to call another number to verify you want to stop the service…. But you can’t get through!! SCAM! Avoid. Use Verizon.

This is the worst cell phone business in the world! The service is very glitchy, not to mention that they said they would pay off my old Spectrum phones off and to this day, I have received nothing in 3 months! Spectrum has turned me over to collections!! I was told they were a terrible company, I should have listened!!!!!

To start, I had been a customer of T-Mobile for 6 years and LOVED T-Mobile. I only switched to AT&T because the Best Buy Sales Rep there offered me a deal I could not refuse. He guaranteed me (I asked for confirmation several times) that AT&T would provide me with a Samsung Z Fold 7 for no charge if I traded in my T-Mobile 23 Ultra. That was the first lie. Turns out he lied pretty much about everything he told me. I have spent countless hours and days trying to get help from various AT&T Customer Service Reps and was escalated up through several levels of management.

If 0 out of 5 stars was an option they would absolutely deserve it. I'm not even a customer, but I've recently gone through the absolute most appalling experience with two long term customers of AT&T. Customer service is absolutely clueless and just constantly shifting responsibility off on the "technical support" line, which is just an excuse to send you through hours of confusing and unhelpful robotic phone "assistance". The cost for service compared to the service you receive is disgusting to say the least. This company should be subject to a lawsuit for misrepresentation, overcharging for failing services, and the inability to assist customers in any sufficiency.

I transferred two phone lines from Verizon to AT&T under the $800.00 plan per line. I sent the required bill in from my previous provider which reflected that I transferred two lines. I received the Visa Gift card for one line and not the other line. I reached out to AT&T by email and telephone on several occasions to resolve this issue but received no response. I finally spoke with someone at the reward center on 2 June 2026 and they stated that they never received the a submission for my second line. I was also told that because it was after 60 days I would not be able to receive the Visa for my second line.

If I could I would put zero stars! After over 20 years of being an AT&T customer I am disgusted by the way I was treated on the phone. They insist you pay your bill through auto pay but prefer you do it through your bank account instead of your credit card. They then added money to my bill and took the money by stating they changed their grandfathered plan and is now charging extra per line. This wasn’t notified to me until after they took my money.