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AT&T Wireless Number Portability

AT&T Wireless • Billing disputes • Unexpected contract expiration • Network problems • GSM service • Number portability • Sales practices • Customer service • GO Phone • Everything else --- News • Cingular-AT&T Wireless Deal is Done • Cingular Buys AT&T Wireless • Software Glitch Blamed for Losses • Cingular, AT&T Wireless In Merger Talks • AT&T Wireless Leads In Number Portability Problems

Anthony of Austin TX (12/3/03):
On Tuesday 11/25/03 I signed up to transfer my existing cell phone number from AT&T Wireless to Cingular. I was told that the process should take no more than 6 hours to complete. Now after 8 days of talking with Cingular Customer service, AT&T Customer Service, AT&T GSM specialists, AT&T PAG Dept., etc, I still do not have a working cellphone.

The reason? AT&T Wireless refuses to release my old number to Cingluar. AT&T has been completely unhelpful, telling me that "their systems are down and there's nothing they can do to help me." Oftentimes, I get a fast-busy signal when contacting AT&T's customer service lines. Othertimes, it will route me through the automated system only to tell me, "ALL CIRCUITS ARE BUSY. PLEASE TRY YOUR CALL AGAIN LATER"-- this after waiting on hold for 30-40 minutes.

I am furious with AT&T and can only imagine what they're going to charge me on my next bill. I hope that if enough folks complain about AT&T's severe lack of compentence then something will be done. I've already filed with the FCC and have been assured that AT&T will receive substantial fines for their lack of preparation for cellphone number portability (3+ years since AT&T has know about the compliance date of 11/24/2003).

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