Bell Canada

Kathy of Orillia, ON July 6, 2009

I called Bell Mobility to have a bell phone activated on Thursday July02/09. All went well, signed up for a pay as you go with my Visa. I wanted a cell phone for emergency road side if necessary. I was leaving for Algonquin Park and was driving alone. They said my phone would be up and running by the following morning. (Friday)

The bell cell phone was not working friday morning. I called Bell Mobility again and was transfered to Nine different representatives, no one seem to know what the problem was, after being on hold for 70 minutes, I was told my credit card was no good and they would transfer me to billing. At that point we were disconnected.

I was so mad I drove over to the Bell Store located in the Orillia Square Mall, and talked to a customer service woman there. She called bell mobility and she was transferred five times and we were on hold for another hour. I was told by the same person who activated my phone Thursday, that he would call me at home as soon as he spoke to his Supervisor.

By 7:00 p.m. still no call so I call Bell Mobility again, this time being transferred to a Technician, who tells me that there is a problem between the tower and my phone, gave me a trouble ticket #2453523, and assuered me they were working on the problem and it should be fixed in no time. His name was Joe #6035133.

Sunday the phone is still not working so I call Bell Mobility again the same story, they are working on the problem. I cancelled my trip to Algonquin Park, as I needed a cell phone to be safe. Monday afternoon I call bell mobility again, this time speaking with another Technician. he looks into my file and has me program a code into my cell phone. the new cell phone number was not programmed into the cell phone. And they wonder why people are swithing to Rogers. Tomorrow My Internet and Home Phone are being switched over to Rogers.

Leigh of Moncton, NB July 2, 2009

I have had a cell phone for aprox 11 years, started with analog phone nad upgraded twice, I am on now my 3rd phone. When I first obtained my cell phone I was with Aliant and no issues at all , until aprox 1 year ago when bell took over. the first thing they did was double bill everyone so we were paying in advance.

My 3 year contract expired in march but I have maintained the same service I had from the beginning paying the same rate as always as I was told from alaint that it was not a requirement to be in a contract unless I wanted to upgrade my phone. Which at this time I did not want to establish another contract.

At that time I begain to recv 3-4 calls a day from bell customer service trying to pressure me into another phone. on both my cell and land line, even thought I req they not call me. Then came the letter stating that I had been recv call desplay for free in error and they were going to incress my bill by 7 dollars a month, I called bell on this as I have my original contract which clearly indicated call dispay for free.

They were extreamly rude, with one agent ans with "yeah What do you want" I coifmred this was bell and she said yes, I asked for her name and was told she would not provide it and was extreamly rude during the concersation to the point she hung up on me,

I called back and spoke with another agent and req a manager and adv they refused to take the call, I explained I stil had my contract and it clearly states i have call display for free. She adv that due to my contract was over they could do what the wanted , I even faxed the copy to them and req a manager to call me back and I never heard from them, I am completely dissatisfied with Bell and there customer service.

dave of vancouver, BC September 1, 2009

I`ve been with Bell for 4yrs and growing up we had Bell landlines. Up until today I`ve had adequate dealings with them. I pay 90 a month for an HTC Touch Pro so for that price I expect excellent service. The average cost of cell phones in other nations puts us to shame. Bell & other large phone providers bully customers and keep costs high on things such as text messaging or MB bandwidth. Charging outrageous prices for flying data. Point is, I expect top notch service since I`m paying a monthly amount that rivals some of the most expensive plans in the world.

With that said I`ve been having issues with my 4 month old Touch Pro. It frequently misses calls. Callers will be automatically directed to the voicemail with no evidence of a call taking place in my call history. As I use my phone for my business this is unacceptable. The next issue with the phone is that it draws more power per second than the charger can provice. Sound crazy? It`s not... If you are having a long conversation and your phone is plugged in, it WILL inevitably shut down due to battery power. You are forced to wait 5 to 10 minutes to allow charging while the friend you were talking to is getting your voicemail. In a world of overpriced plans and smartphones I expect more.

Given these problems I decided to phone Bell Mobility. I called them at 2:49pm and was on hold for 2hours and 20mins until I was disconnected. Annoyed and frustrated I phoned back at 5:12pm. Amazingly I got a CSR in seconds of waiting... how does that work? Over a two hour wait and 5 minutes later it becomes a 10 second wait? Something is seriously wrong with their dispatch department. The CSR I got this time was monotone and didn`t show much empathy for my 2hour wait. I asked to speak to a manager right away as I know this person couldn`t help me. They agreed and transferred my call.

The only problem was they transferred me to another CSR? Annoyed & very frustrated I asked once again to speak to a manager. The new CSR agreed and put me on hold once again. At this point the phone shut itself down. It wasn`t able to operate on the power provided even though it was plugged into the wall outlet. Unbelievable. 5:34pm I phone back after allowing my phone to charge.

I am told by the automated service that there will be a 45min wait to speak to a CSR. I wait 20mins and get someone. Finally, thank god. This guy was helpful, the only issue was he accidentally hung up on me with his elbow. Yeah really. He phoned on his personal cell phone after he had hung up and appologized. He told me since I was disconnected from the call centre I would need to phone in again and wait. Defeated I said thank you and hung up. At least the guy phoned to tell me what happend.

5:58pm I called Bell Mobility once again. Waited on hold for 45mins. Finally got a CSR. Admittingly I was frustrated and let her know my true feelings for bell all the while telling her it wasn`t personal and that she was doing a fine job. She told me that all though I spent 150 on an extended warranty 4 months ago. I can only trade in my phone for another Touch Pro. They were too busy to allow me to speak with a manager but one will be phoning in the next 24hrs. I will be asking for another model of phone as the issues I have cannot be fixed with a replacement. Let this be a warning to all cell phone customers. Stay clear of BELL MOBILITY. They are another heartless coroporation.

bryon of North Vancouver, BC August 10, 2009

I have been with Bell for a year and a half. Since the beginning of the contract, the voice mail service never worked correctly. At the beginning people would phone me and the phone would not ring, it would go directly to voice mail. The people would leave messages and when I tried to retrieve them, the phone would say I have NO messeges. I reset the voice mail account, I disactivated the account, it would not disactivate. After a year they told me the problem was the phone. I changed the phone, higher bill but still no service. Now when I am truly fed up I have to pay 400, to get out of my contract. I signed a contract with them, saying i will pay the bill and they offered a service. Its funny I kept my end of the deal but they never kept theirs.

Debbie of Penetanguishene, ON April 15, 2009

I purchased a LG Reaveal cell phone on March 20 2009 for the price of 400.00. I also bought the extened warranty. On March 30 2009 i returned the phone as the screen would not come up and when it did it had red dots on the screen and when i went to text message someone, the lines were all slanted. Bell world gave me a new phone. On April 5 2009 i had to returned the second new phone as it had the same problems as the first one. Bell World gave me a hard time saying they would not replace it as the 30 days were up. they were not. i told them i want a different phone as i am not going to keep returning phones that are no good. They said there was nothing they can do.

I told them i wasnt leaving until i had some answers or a new phone. The girl told myself and my daughter to get the [expletive] out of the store and take my phone with me. I put my phone on her counter and told her i am not going until i get some answers. The girl picked up my phone and slammed it on the counter and said LEAVE and she also proceeded to tell me that she had a Blackberry that she couldnt return so we sure werent going to return mine.

I left the phone there and called they when i got home, asked her to call me when my phone was ready, she proceeded to tell me i was banned from the store and my phone was no longer under warranty cause i threw the phone. I asked her if they had video cameras in the store and she said YES, and i said i want to see the video of where i threw the phone. She said i have to call head office which i did, and as of today. no call back from anyone. So now i dont have a phone and im out 400.00 and no answers. Can someone PLEASE help as im am very upset and i dont know what to do next. Thank You

Out 400.00 and no phone. stessed out as not getting any answers or help from Bell Mobility. i was banned from store so i put my daughter on my acct. She went in to try and deal with it and she left the store in tears. They made her feel like she was stupid.

Bessie of Scarborough, ON February 27, 2009

I received a service notice on my bill indicating that the rental rate of my modem of 4 years would be raised from 2.00 to 3.95 per month. I spoke to a representative who was unable to offer me an explanation as to how an 4 year old modem could be worth double the money or why they had placed an insurance fee as part of the new fee. I'm not receiving a new modem but I'm paying a new price. I asked to speak to a superviser after 30 minutes of non- answers and was then transfered to a closed telephone line and hung up on.

double of fee for the same service without a written invoice of services I am paying for on this modem lease.

Michael of St. Catharines, OTHER April 5, 2008

Telephone offer from Bell for promotion of wireless modem and computer/laptop. wireless modem was complimentary if accompanied with purchase of a desk computer or laptop. the offer was a laptop to be offerred at a 12.00 increase to be added to my prevailing account for my internet services. The 12.00 increase would be for a period of 36 months. This would mean a total cost to me of 12.00 x 36 months - 432.00. I accepted the promotion and anticipated a 12.00 increase to my monthly internet services. Prior to delivery of the laptop I recieved a call from Bell advising me that the stock for this promotional laptop had depleted and that a replacement laptop would be delivered with a slight delay in shipping. The promotional cost of the replacement laptop would be the same as previously quoted to me.

The bell representative apoligized for the delay in shipping. I took this information as face value and waited for delivery of the laptop which arrived couple of weeks later. Now came the change to the offer! When I recieved my next monthly bill from Bell it quoted the cost for the laptop of an increase of 30.00 per month for 36 months. In effect, bell was now charging me for the replacement laptop which bell had not told me would cost more, and to which I would not have agreed to or have accepted. 30.00 x 36 months is 1,080.00, much more than the quoted cost of 432.00 total!! I contacted Bell Canada and told them this was not the promotional offer I had accepted and that I would not pay the cost of 1,080.00. It was not the deal I had accepted. Bell feels that the cost of the replacement laptop should be charged to me regardless of the promotional offer and cost originally given to me.

This is unfair business practices. Bell made me an offer, not my problem they ran out of laptops and offerred a replacement which for them happened to cost more. Again, this replacement cost was not quoted to me or any change to the original offer made to me. Now bell is pressuring me to pay the added cost, or change the services I have had for years with bell. Bell wants to eliminate some services to me which would decrease my monthly charges albeit I lose these services in order to maintain the charge of the replacement laptop of 1,080.00. Regardless that bell made the mistake it insists I pay for it! with decreased services. Frankly, replacing an item with another item that cost more without advising me is misleading or possible fraudulent business practices.

I feel that Bell Canada made a promotional offer to me that would cost me an increase of 12.00 a month, and then, without advising me substituting another laptop which cost much more than I had originally agreed to. The difference is from 12.00 monthly, or a total of 432.00 to an extra charge of 30.00 monthly, or a total of 1,080.00. Big difference

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