Melodie of Panama City FL (09/18/08) Every couple of months, I get 1 or 2 calls every single day from BellSouth (which is not identified on caller-id) and when I finally answer it, they want to know if I want any more services from them. I have my phone and internet thru them, but am looking for another company because they do this constantly even when asked not to call. If I wanted more service, obviously I would call them. I would put in a personal complaint to them if I could find someone or someplace to do so.
Qing of Peachtree City, GA September 11, 2008
Qing of Peachtree City GA (09/11/08) I have been using Bellsouth as local provider for more than 2 years. I use calling card (1stphonecard.com)for long distance and international calls. Never have a problem until last 2 months. I start to notice I got 2 charges for one 2 min, and the other 3 min. About 8 each min. I thought maybe my wife made a mistake but she denies. I called the bellsouth and they were very rude to reject my request for the credit. I paid the amount. but next month, there is another charge for 2 min. I paid the amount and cancel the service.
When I got my final bill, it showed 240 for a 29 min call. I remember the call very clearly. I personally dialed the call through the calling card! Now I am sure all those charges are not of wife's fault or mine. Something is going on there... I spoke with Bellsouth, Hernadez, I told him I told Bellsouth before to block my international calls (should have a record). He says if it is blocked, you could not make calls through phone card services.
300 Charges and emotional distress. I even had a suspect if my wife develops dementia. I have to cancel my credit card for auto debit. And I have to re-establish all autocharges with the new number.
Jo of Clearlake, CA August 29, 2008
Jo of Clearlake CA (08/29/08) One year ago I received a letter from bellsouth stating I owed 700+ for phone services for a residence located in Miami from the previous year(s) (2005-2006). I called immediately and was patched through to their collections department. The woman that answered said she was the manager of the department. I told her that I have not lived in Fl since 1999. She gave the address of where the service had been opened. I've never lived at or heard of said address. She kept asking if I was sure. I explained again and again that I was POSITIVE and when I did live in Miami I did NOT have phone service with them.
She said she would be sending out a fraud packet and asked that I fill it out, return it with a copy of my drivers license or bill with the 2005-2006 date or prior to prove I was not living in Miami at the time. She also said the bill would be removed and not reported to the credit bureaus. A couple of days later I receive the packet (which I saved a copy of), filled it out, sent it back the same day with a copy of my license dated from 2004.
This morning I check my credit report with all three bureau's and guess what? They're reporting this same bill as mine. They are demanding payment and say they know nothing about a *fraud packet.* They've told me I should not have allowed anyone to use my SSN to obtain services of any kind. Hello? I doubt anyone WILLINGLY gives out their SSN.
My credit is being ruined. Bellsouth is refusing to resolve this issue.
Brooke of Covington, GA July 15, 2008
Brooke of Covington GA (07/15/08) On April 14, 2008, my husband and I ordered phone and DSL service through Bellsouth. Because we ordered DSL service online, we were promised the 75 rebate for the DSL modem, and we were assured that we were within the promotional period for the rebate. The first time when I called to check on the rebate several weeks later, Bellsouth's Rewards Department did not even bother to process it. They apologized for the error, and said they would take care of it.
A few weeks after that, we received a card in the mail stating that we had ordered the DSL service outside of the promotional period, so the rebate would not apply. I called a second time, and I let them know that we were promised this rebate, and it turns out that they had the wrong order date in the computer. I told them we ordered in April, and that it was well within the promotion period. They apologized again and said they would correct the situation.
On July 12, 2008, a second card came saying the same thing about not being eligible for the rebate, and I called a third time asking why they continue to promise us this rebate and they not delivering what they promised. They apologized for a third time, and said that the rebate will post within 1 to 2 billing cycles. I have heard this twice before, and am a bit skeptical about the truth of their statements. All my husband and I want is the 75 rebate we were promised from the beginning.
Gary of Ocean Springs, MS July 9, 2008
Gary of Ocean Springs MS (07/09/08) Bellsouth/ATT service and rudeness is the same or worse 5 years later and I am not giving them any more of our money to perpetuate this kind of business practice on others. I had all their services at one time. Our happy home paid them for 35 years. They were pretty good untill Hurricane Katrina hit. They came around after the storm demanding 115 CASH to hook you back up. I called their office to complain but they back the charges up. I was paying out for cell phone 90/month plus home phones 93/Month plus the DSL. I guess they don't want our business anymore. As a Singular customer I filed a FCC charge on them for what they did to me and my wife on the cell phone swicheroo deal. We were RIGHT. THEY were WRONG! Then within the last 6 months, the home phone billing deal.
After we moved to a new address from our flooded home They added an extra month's bill saying we didn't pay a bill 6 months ago at the old phone number. ATT took over Bellsouth and I was told I had to the end of the month of May to pay it. I disputed, but they said I didn't and turned themselves off. I got us an internet phone for 20 a YEAR that performs better then they ever did. We will never ever have ATT anything ever again! The last service to go was the DSL. Anyhow we are finally rid of ATT. Thank God for competition! :)
Many account changes and time consuming, with banking, checking, Credit accounts, Car insurance bill paying, Ebay account.... Communication with friends, When Bellsouth demanded 115 cash after the Katrina storm, to hook up my telephone and internet, that was the thing that really burned me up. Isn't there a law against this sort of extortion on elderly citizens?
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