Derecia of Lilburn GA (07/08/08) I am a long time existing custome with bellsouth and I have some billing issuse with bellsouth and the unprofessional staff. First thing my phone service was inturupted for non-payment. I called on June 30th to get the exact amount that I would need to restore my phone and internet service I was told by a rep that I would need to pay 359.81 to restore the service. I asked how could I make that payment and she Ms King gave me the option to pay with her using debit/credit or by check via phone pay.
Knowing and looking at my account in front of her, that I had a pervious returned check. She still told me that I could make that paymen free of charge by phone using a check and that it will take any where from 24-48 hours to clear my account. And so I took the option to pay by phone for free on June 30th the payment was done.
My service has not been restore yet and today is July 7, 2008 and I have been calling and speakin with numerous of reps that just give me the run around. And 360. is alot of money to not have my phone service at home where I have small kids and one whom seeks medical attention daily from nurses and staff. As soon as I can get my service restored I am going to go where I am respected.
Richard of Jensen Beach, GA June 27, 2008
Richard of Jensen Beach GA (06/27/08) Bell and ATT put 3 hard inquiries on my credit in 2006. Now I've moved and have 2 more in 2008. They pull multiple reports to open an account, and won't do anything about it
My credit score is 20 points less than it should be, you know it costs thousands on loans, mort, ins etc.
Miguel of Marietta, GA June 17, 2008
Miguel of Marietta GA (06/17/08) I have the Basic Phone service for 17 bucks, but now i received a letter from Bellsouth/ATT confirming my new order service change to the Preferred Pack Plan which costs 32. I've call the CSR but they are not working at 7pm. I logged in my account but i am unable to change the plan because there's no Basic Plan choice.
Carol of Rogersville, TN May 16, 2008
Carol of Rogersville TN (05/16/08) I have been calling since February to have Bellsouth come out and cover phone cables that are coming up out of the road in front of my house. Each time I call they say that someone will be out here. I have small children and animals. There are two cables that float in a mud puddle when it rains. We are in the mountains and our driveway is about a half a mile long? but? If you say your going to do it and its your responsibility which they said it was >>then why havent they showed?
Also I went and added an extra line to my phone after they said it would only be about 7 dollars a month more. I added it then got billed over 360 dollars for two months! My phone bill was always at least under 100 dollars a month and I pay for unlimited long distance thru a bundle pack which is around 23 or so bucks. I called and they said they forgot the multiline discount but I have to pay the total before they can credit me. I was so upset to see my bill had doubled. They also started charging me an inside maintenance fee that I never ordered on top of it! When I added the extra line someone there decided to add even more to my bill that I didnt ask for! They have since credited me for THAT at least!..I am so over trying to get anything corrected with this company.
Chris of Rockledge, GA March 5, 2008
Chris of Rockledge GA (03/05/08) I finally was able to get DSL reconnected when I moved next door. I was told I would not be able to get it. They thought I was dumb but I'm not. All AT&T had to do was change some wires. But anyway, I got a call one day and the rep was very rude. I asked her something and she said, "That's why were sending you a modem, you idiot." I said, excuse me? She just said, Have a nice day sir and she hung up. I called her back and it was her cellphone voicemail. Why did she use her cellphone to call me? Who knows, maybe she called me on her break and on her own time. But still she representing Bellsouth and had no right calling me an idiot.
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