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Rose of New Iberia LA (02/01/07) I opened a small business and had my daughters call around for quotes on phone service. They spoke to the Bellsouth representatives in length, letting them know that the phone bills could not exceed 120.00 per month. We were told that we could get all the services that a competitor was offering for as little as 117.00 per month. We were given a time and date for the phone service to be installed but no one showed up. We found after two other appointments that the representative had given out wrong information. We had to reschedule our opening date due to not having phone service which did not allow us to set up other services that required phone service. We told Bellsouth that we would be discontinuing service with their company and was immediately flooded with calls asking us to sign yearly contracts for the pricing we should already had had and when asked if the additional billings would be deleted they fell at a lost for words. We scheduled service with another phone provider, and found that Bellsouth had frozen our phone lines. When I contacted them they stated that we had a balance due with them. I informed them that we would no longer be doing business with them and paid the amount quoted by them. We later received a letter stating that we owed Bellsouth 400.00. Melissa of Thompson Station, TN December 16, 2006 Melissa of Thompson Station TN (12/16/06) On my August, September, & October 2006 Bellsouth phone bill, I was billed 14.95 for SurfSafe Internet Service. I do not know who they are and I most definitely did not sign up for their services. I questioned Bellsouth, but they played dumb and said they didn't know who it was and I would have to contact SurfSafe directly. I paid August & September @ 14.95, and would like a refund. Shannon of Murfreesboro, TN December 12, 2006 Shannon of Murfreesboro TN (12/12/06) I informed BellSouth that I would be moving in April of 2006; I requested that they disconnect the two lines I had in my old home and move service for one line to the new address in another state. I was assured that all was taken care of, and the service would be re-connected on the agreed upon date. For several months in a row my new bill was higher than had been quoted to me (having dropped one of the lines and other features). I noticed they were still charging me for one of the lines from my previous home. I spoke with a rep and he issued me a refund for charges from May to October. Now, two months later, I wake up one morning with temporarily disconnected service. Turns out they were applying every cent I mailed to the old number, failing to credit the new number with any payment. This caused the computer to show non-payment since August! I had to pay an astronomical amount to have service restored, on top of the payment I mailed yesterday! They ended up charging me for the line they were supposed to disconnect back in May. This would amount to over 200.00. Iris of Jacksonville, FL December 11, 2006 Iris of Jacksonville FL (12/11/06) We had a separate phone line installed at the end of October, 2006, exclusively for computer service only. There is nothing hooked to this line except the computer. When we got our first phone bill for this line, it was in excess of over 200.00 for calls we never made. We made several attempts to get this corrected and every one we talked to said we had made calls on the line and we know for a fact we did not. There is no phone hooked to it and never has been! We were told that some of the calls came from the jail and we have no idea how that could have happened. We have been transferred from one person to another since we got this bill and we have not yet got it corrected because no one seems to have any idea what the previous person told us. I am beyond frustrated. I am afraid I am going to have to pay the bill just so I can keep my line for the computer! Jacqueline of Miami, FL December 6, 2006 Jacqueline of Miami FL (12/06/06) On Aug, 2006 I signed up for a Bellsouth Complete Choice Term Plan. I was told by the representative that if I signed for a new 12-month contract, they would waive charges on a previous contract that had incurred penalties when I attempted to change my business line to a residential line. Now I am being told that they will not waive the previous charges assessed to me and on top of that, I will be incurring new penalties on this new contract if I cancel my account with Bellsouth. Bellsouth first assessed me with a 600.00 penalty, then a new penalty of 200.00 and now wants to charge me 160.00 more for a new contract that I didn't even want in the first place. Hilda of Conyers, GA December 5, 2006 Advertisement
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