Sheronda of Jackson TN (08/04/06) I requested phone service on 06/23 to be connected on 07/14. I called Bellsouth back on 07/15 to have the phone turned off because my apartment was not ready, thus, I did not move. Bellsouth charged me for a whole month of service, plus the connection fee, which a Mrs. Mann told me the connection fee would be waived. She said policy is that that they have to bill you for a month of service regardless. FINE.
But why did BellSouth pull my credit 3 times. 1st time on 06/23, which I knew about. But then, 2 more times on 06/28 and 07/12. I have a problem with this. No one that I spoke with could give me any information as to why this was done. I was told that a supervisor was not available and would contact me within 48 hours. Now I have a 83.28 bill with Bellsouth for 1 day service and a connection fee that was supposed to be waived, along with a lower credit score.
BellSouth pulling my credit 3 times has adversely affected my credit and I am very upset, especially when they can't give a reason as to why this was done 3 times. One CSR named Renico stated that it had been done and there was nothing they could do about it.
Sylvia of Sharpsburg, GA August 2, 2006
Sylvia of Sharpsburg GA (08/02/06) I am a retired grandmother that just wanted a basic line set up at 1976 Fischer RD. so I could stay in touch with them. I told the BellSouth representive specifically no bells and whistles no LONG DISTANCE block everything but local calls. Well it was not set up properly and I have a 266.32 payment of LONG DISTANCE calls that I don't know who made them and should have been blocked in the first place. OPTICOM is the company that has claimed through BELLSOUTH billing that the calls were made.
I disputed the charges and BELLSOUTH said they were refused and they turned off the phone. They will not turn it back on until I pay 266.32. It was their fault for not setting it up properly and I don't owe those charges. They will not get my business again!!! Unless they make it right.
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