Complain about a product or service

Blue Casa Communications

sheri of lancaster, CA November 4, 2009

okay i recieved service from this company, my bill due date was 10-31-09 a rep called me on 11-2-09 saying my payment was due for 79.00 i told her okay i will pay that amount on friday, she never once said that my services was going to be disconnected the next day. she said okay that was fine.

on 11-3-09 my services was disconnected, so when i called they are telling me that i owe 168.00. i never recieved any notices about disconnection the rep did not say anything about the services being disconnected unless i would of paid right then and there. i called again to speak with a supervisor and i was on hold for a hour a whole hour no one called me back after leaving my number on the system. i called again on hold for another 30 minutes.

i'm very upset because they disconnected my services over being 5 days late with no notices. this company has alot of complaints someone needs to look into this.

aleyda of west covina ca 91792, CA September 23, 2009

I had servises with blue casa a few months.they ofered me to pay electroniclly then time latter I asked them to cansel it. They said it was canseled. when I got the bill I paid it and they also took it automaticly.I desided to cansel servises and went to another company. Blue casa said They would send me a check by mail for 30.97 I never reseived it since Desember 2008. September 22/09 I called to ask and they dont have an answer.They put me on hold to speek to a supervisor. I was on hold two and a half hours. And I still dont have an answer. besides that when I called to cut services the represenative was rood treated me bad and has no maners.

aleyda of west covina ca 91792, CA September 23, 2009

The service I only had it a few months. blue casa offered me to pay automaticlly at the begening then I asked them to cansel the form of payment they said it was canseled. when the next bill came I paid the bill but they used tne automatic system and and charged me a second time.Then I desided tocansel services and went with another company. blue casa said they would send me 30.97 by mail because they over charged me. I never reseived it since desember 2008. I called to ask and they dont have an answer they tryed communicating me with a supervisor september 22/09 i was put on hold two and a half hours and I still dont have an answer . the represenative that canseld my servises has no maners and treated me bad.

Lorena of Riverside, CA September 10, 2009

i got my phone disconnected and called Blue Casa. They said i needed to pay 28.15, and assured me it would be connected in 24 hours. I spoke to four representatives for almost a week. My phone still had not been connected, and everytime i called and asked for a supervisor the representatives either hung up on me or left me on the line for an hour, multiple times. they were rude and unhelpful. I was told i will have to pay for this months payment as well. still, currently at 09-09-09 my phone is not connected yet. A representative told me i would only be able to get 10.00 as a recompensation for the long wait.

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