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Boost

JOSE of PHOENIX, AZ October 27, 2009

Where do I begin? The service is just terrible. Sending/receiving text messages requires an act of god. If I have one bar I consider that good. Customer service is terrible,seems like they just tell you to do the same thing over and over again. I had one Boost Rep tell me that she canceled her boost account to go somewhere else because of the service. Once you complain so much they will open a "ticket" on your account to get someone higher up to look at your account.

Well Ive been waiting for 2 weeks ( they say it should take 24 to 72 hours when they open the ticket). So as you can see this company is just terrible. I have filed complaints with the BBB, California Attorney General, FCC and the Arizona Attorney General. Boost has failed to reply to any of these complaints as well. At this point we are being ripped off for a service we are paying for and not receiving.

steven of phoenix, AZ October 15, 2009

my boost system,is either busy,so scratchy we can not talk or drops out of know where.My problem boost has no way to do anything but say sorry,they are not acountiable for the sucky service,I can not even conduct buisness because it causes so much distraction.my largest problem i have sucky service i have 90 dollars in accunt they told me no matter how bad it is suck it up for the next month and if i do not add 10 more loose the 40.oo Is a lawyer listening

james of elmhurst, IL October 4, 2009

they took money out of my account to pay for a cell phone thats not even mine. its my sons i have pay for his phone service by phone for the last 3 months. this month boost just took the money right out. i called an told them i NEVER said to take the payment out. there rep told me tuff s--- your on a payment program which i NEVER asked for.

Ann of Portland, OR October 3, 2009

I purcased a Motorola cell phone for 140.04 on 2/2/09 to use with Boost Mobile. It turns out the phone I was sold only works with their most expensive, archaic plan. When I tried to switch to another plan, I was told "no." My complaint is NO DISCLOSURE and being lied to in order to buy a more expensive phone which by the way, was an "older" model that they no longer sell. It reminds me of Microsoft, continually coming out with these new plans (software) and in the process those of us who are loyal customers are screwed because we have "old phones." Also, they use FALSE ADVERTISING. No hidden fees on the website and yet I was paying 57.70/month not 50.00/month.

ROGER of PHILO, OH September 30, 2009

I am back again with more problems with Boost Pay As U Go I was told that calls were 30 cent a min and since been have trouble them I keeping close eye on everything no so I make a call it was for 2 min 45 sec and get charged 1.02 for this call U do the math this not what I pay for this is real scam.

roger of philo, OH September 18, 2009

Boost Mobile charges me for non connected numbers incoming and out going. As I have a call list or speed dial it tells me not avabile. Then I see that it dialed the wrong number and still chrages me. Also if got incoming call which I not take it charges me for that. Also can someone help me get my money back?

ROGER of PHILO, OH September 18, 2009

boost mobile charges for calls never connected and when i use my list it gives me wrong number then charges me for it even though never connected

Kasra of Berkeley, CA August 30, 2009

This company is a plain old nightmare. I have lost hundreds of dollars in time and cash in this first month. Switching back to Metropcs.

Maurice of El Cajon, CA August 15, 2009

I have had boost mobile for 3 months. I was initially given 5 credit on my account for being a new customer. While attempting to get to know my phone and the service i some how ended on the internet on the a chat line by the name of hookt and pink frosty. i never chatted but was charged 1.50 per for accessing them. I didn't get mad be because it was free money.

Fast forward 2 months I pay my bill 2 day early and then out of the blue i started getting text from the internet from 8001. i thought i was being pranked on for two days. The end result of all my back and forth texts resulted in my accounty being depleted 35.00 because unbenounced to me pink frost found out i had money on my account and started texting me resulting in my depletion of my account.

I call Boost and explained that i had no idea that i was chating with a payed for service when i have unlimited talk, text, internet, and walkie-talkie. My account prior to august 11 i alway have had an aboundant amount of texts for free and then after august 11 i am mysterious hooked up with a chat line. the customer service, tech support and supervior on hand refused to credit my account. I eventually called back and a customer service rep understood my delima but was only to credit my phone 5 because his hands where tired. Mind you 5 dollars the same 5 they gave me as a new customer.

Blake of Anthem, AZ August 14, 2009

I'm a college student and teenager, so that means I need my cell phone. It's part of my generation. My father and I had Verizon for three years but in order to save money, he switched us to Boost Mobile so that it was 100 a month for the two of us. I wasn't too excited at first because I loved my Verizon phone and I loved their coverage. I dreaded switching over and now I can't wait to switch back to Verizon.

The phone was 130 and has the technology of phones 5 years old. There are countless problems with this thing too. I live in Phoenix, the fifth largest metro area in the country, and the phone has barely any service even in the heart of the city. The coverage map online claims that the whole city and the outlying mountain areas have service. This is completely untrue. When the phone shows one or two bars, I still can't get texts, calls, or voicemails. If I try to call out with less than three bars the person on the other end cannot hear what I'm saying at all. So at my house the phone is completely useless.

Several of my friends have Verizon and anytime they text me, the phone has to download the text message which usually always fails or takes upwards of 6 hours to complete. I can't send texts with less than three bars of service either. I cannot access the internet even with full service. I can't send pictures either, nor can I receive them because the technology of the phone is so far below today's standard.

A few of my friends have Sprint, and any time I try to call their phones, I get a message that says "The code or number is incorrect." Thus, I can never call them. One of my very best friends lives in Mexico. I added extra funds to my account so I could call him and text him from time to time. Even though I have the ability to call outside the US enabled, I cannot call outside of the US. No matter what, I cannot call him. My texts some times take several hours to make it there too.

Any time the phone is near any type of speakers or headphones and a call or text comes in, the speakers pop and crackle for minutes on end as well. So far the only good thing about Boost Mobile is that any time I've had to call customer service, they have been great to deal with. Everyone is friendly and they are all very well informed. I can't say the same for Verizon.

I wasn't aware that cell phone service could be this terrible. If it doesn't work in the fifth largest city in the US, then I doubt it works in rural areas in other states. I am so unhappy with this phone and service.

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