Complain about a product or service

Boost

ezequiel of Shirley, NY November 21, 2009

I lost my cel phone and i went to cancel my account, I have a prepaid account, now the problem is that i payed 50 monthly in wich i payed for on the 17 of november, 2009, i lost my cel today wich is november 19, 2009, 2 days after i payed 50,i called the company to get reinbersed but they told me the money is now lost, this has happened to alot of people and is simply not fair, its about time somebody starts steping up to these people, its simply not fair, what there donig is riping people off, its just not right, i want my money back!!!!! i have reciepts, to prove i payed on 17th but cant get these poeple to give me back my hard owned money, I hope you take this small case in cosideration even though it sounds ridiculous.

Nadia of Santa Ana , CA November 18, 2009

I need to file a complaint with Boost Mobile and Motorola. I bought a phone originally for my sister as a gift so she can use while away from home for college but one we arrived to Arcata CA the phone had no signal what so ever so my dad decided to keep the phone and use it in Santa Ana CA but he always had problems with the phone. It would either not receive text messages, phone calls and was never able to use the walkie talkie feature.

He's been calling boost mobile for the pass 3 months since August complaining about the phone and boost mobile would always trouble shoot it and it would work but only for a day and then it would go back to doing the same thing. So my dad would call again to complain and they would do the same thing for these past 3 months that is all boost mobile had done nothing but trouble shoot.

Finally my dad got really frustrated with them and finally told him to call motorola today 11/17/09 so he did call them but now motorola refuses to give us a replacement because the phone is out of warranty since 11/11/09. I called boost mobile asking them to give me an explanation as of why they waited this long to tells us to call motorola if they thought the problem was the phone its self?

All they kept saying "I apologize but you need to call motorola" so basically they have me going back and forth calling boost mobile and motorola and nobody can help me. Now I'm stuck with a 200 phone money wasted on minutes that were used up on text messages and phone calls that never came through or came through 3 days later, and no one willing to help me.

sonya of pomona, CA November 17, 2009

i have had boost mobile for a total of 3 years now. majority of the time Ive had no complaints just that the phones are cheaply made and don't always have great service. well in september i upgraded to the new i465 phone because the other phone i had went out and those were no longer being issued. so now that i was forced in to this phone because i had no other option on phones. i was also forced to change my phone number, that was a hassle in itself. now i had to call my school my daughters school employers everyone to let them know of my new number.

so now that everyone has my new number i start getting weird calls; i brush them off as ok new number old person must of had this number and the calls will stop. I THINK NOT. my mom calls me and tells me whos the guy who answered your phone. he was rude. umm what guy? no one answers my phone but me. ok so than i get a call from my best friend. she tells me what girl just answered so i call myself and sure enough some one else is answering my calls.

i call the compnay and they change my number AGAIN. so i go through that whole routine of getting my number to the proper people and to this day i still get calls for different people and different people get my calls. one of the calls was a very nice man who i asked what number he dialed and the number he gave me was a total different area code to another state.

NEEDLESS TO SAY IVE HAD ENOUGH. even thought i do need my phone i will not pay another month to boost mobile.

JOSE of PHOENIX, AZ October 27, 2009

Where do I begin? The service is just terrible. Sending/receiving text messages requires an act of god. If I have one bar I consider that good. Customer service is terrible,seems like they just tell you to do the same thing over and over again. I had one Boost Rep tell me that she canceled her boost account to go somewhere else because of the service. Once you complain so much they will open a "ticket" on your account to get someone higher up to look at your account.

Well Ive been waiting for 2 weeks ( they say it should take 24 to 72 hours when they open the ticket). So as you can see this company is just terrible. I have filed complaints with the BBB, California Attorney General, FCC and the Arizona Attorney General. Boost has failed to reply to any of these complaints as well. At this point we are being ripped off for a service we are paying for and not receiving.

steven of phoenix, AZ October 15, 2009

my boost system,is either busy,so scratchy we can not talk or drops out of know where.My problem boost has no way to do anything but say sorry,they are not acountiable for the sucky service,I can not even conduct buisness because it causes so much distraction.my largest problem i have sucky service i have 90 dollars in accunt they told me no matter how bad it is suck it up for the next month and if i do not add 10 more loose the 40.oo Is a lawyer listening

james of elmhurst, IL October 4, 2009

they took money out of my account to pay for a cell phone thats not even mine. its my sons i have pay for his phone service by phone for the last 3 months. this month boost just took the money right out. i called an told them i NEVER said to take the payment out. there rep told me tuff s--- your on a payment program which i NEVER asked for.

Ann of Portland, OR October 3, 2009

I purcased a Motorola cell phone for 140.04 on 2/2/09 to use with Boost Mobile. It turns out the phone I was sold only works with their most expensive, archaic plan. When I tried to switch to another plan, I was told "no." My complaint is NO DISCLOSURE and being lied to in order to buy a more expensive phone which by the way, was an "older" model that they no longer sell. It reminds me of Microsoft, continually coming out with these new plans (software) and in the process those of us who are loyal customers are screwed because we have "old phones." Also, they use FALSE ADVERTISING. No hidden fees on the website and yet I was paying 57.70/month not 50.00/month.

ROGER of PHILO, OH September 30, 2009

I am back again with more problems with Boost Pay As U Go I was told that calls were 30 cent a min and since been have trouble them I keeping close eye on everything no so I make a call it was for 2 min 45 sec and get charged 1.02 for this call U do the math this not what I pay for this is real scam.

roger of philo, OH September 18, 2009

Boost Mobile charges me for non connected numbers incoming and out going. As I have a call list or speed dial it tells me not avabile. Then I see that it dialed the wrong number and still chrages me. Also if got incoming call which I not take it charges me for that. Also can someone help me get my money back?

ROGER of PHILO, OH September 18, 2009

boost mobile charges for calls never connected and when i use my list it gives me wrong number then charges me for it even though never connected

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |