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Boost

Kasra of Berkeley, CA August 30, 2009

This company is a plain old nightmare. I have lost hundreds of dollars in time and cash in this first month. Switching back to Metropcs.

Maurice of El Cajon, CA August 15, 2009

I have had boost mobile for 3 months. I was initially given 5 credit on my account for being a new customer. While attempting to get to know my phone and the service i some how ended on the internet on the a chat line by the name of hookt and pink frosty. i never chatted but was charged 1.50 per for accessing them. I didn't get mad be because it was free money.

Fast forward 2 months I pay my bill 2 day early and then out of the blue i started getting text from the internet from 8001. i thought i was being pranked on for two days. The end result of all my back and forth texts resulted in my accounty being depleted 35.00 because unbenounced to me pink frost found out i had money on my account and started texting me resulting in my depletion of my account.

I call Boost and explained that i had no idea that i was chating with a payed for service when i have unlimited talk, text, internet, and walkie-talkie. My account prior to august 11 i alway have had an aboundant amount of texts for free and then after august 11 i am mysterious hooked up with a chat line. the customer service, tech support and supervior on hand refused to credit my account. I eventually called back and a customer service rep understood my delima but was only to credit my phone 5 because his hands where tired. Mind you 5 dollars the same 5 they gave me as a new customer.

Blake of Anthem, AZ August 14, 2009

I'm a college student and teenager, so that means I need my cell phone. It's part of my generation. My father and I had Verizon for three years but in order to save money, he switched us to Boost Mobile so that it was 100 a month for the two of us. I wasn't too excited at first because I loved my Verizon phone and I loved their coverage. I dreaded switching over and now I can't wait to switch back to Verizon.

The phone was 130 and has the technology of phones 5 years old. There are countless problems with this thing too. I live in Phoenix, the fifth largest metro area in the country, and the phone has barely any service even in the heart of the city. The coverage map online claims that the whole city and the outlying mountain areas have service. This is completely untrue. When the phone shows one or two bars, I still can't get texts, calls, or voicemails. If I try to call out with less than three bars the person on the other end cannot hear what I'm saying at all. So at my house the phone is completely useless.

Several of my friends have Verizon and anytime they text me, the phone has to download the text message which usually always fails or takes upwards of 6 hours to complete. I can't send texts with less than three bars of service either. I cannot access the internet even with full service. I can't send pictures either, nor can I receive them because the technology of the phone is so far below today's standard.

A few of my friends have Sprint, and any time I try to call their phones, I get a message that says "The code or number is incorrect." Thus, I can never call them. One of my very best friends lives in Mexico. I added extra funds to my account so I could call him and text him from time to time. Even though I have the ability to call outside the US enabled, I cannot call outside of the US. No matter what, I cannot call him. My texts some times take several hours to make it there too.

Any time the phone is near any type of speakers or headphones and a call or text comes in, the speakers pop and crackle for minutes on end as well. So far the only good thing about Boost Mobile is that any time I've had to call customer service, they have been great to deal with. Everyone is friendly and they are all very well informed. I can't say the same for Verizon.

I wasn't aware that cell phone service could be this terrible. If it doesn't work in the fifth largest city in the US, then I doubt it works in rural areas in other states. I am so unhappy with this phone and service.

brenda of cumberland , RI August 6, 2009

told before purchase phone by manager at sprint store,it could be retd,phone did not work well, very poor quality, could not get web access, or text pictures, slow transmission of texts, brought phone back , charged 25 restocking fee, which manager never informed me of,no signs posted either, told to call boost to have a refund of the prepay amount to my debit card, company would not refund , transfered a total of 9 times, 3rd rep told me to speak to customer care or he would hang up on me, i explained i talked to that dept 1st, he then proceeded to hang up on me,

i had a different rep state that the supervisor was upstairs and she did not have a phone, and the rep's computer was down, on my last transfer the rep put me into a voicemail stating the company was closed, none of the rep"s knew the corporate headquarters phone number, 1 did have a po box, doubt if it was correct. went back to store, manager did try to call boost, they still would not prorate prepaid, manager stated" he did not have time for this" , there was NOBODY else in the store!

Carol of Eden Prairie, MN July 25, 2009

I called back tech support and learned that two messages had been left for me--apparently on the phone that I cannot use, so I could not access these voicemails. After the usual delay in getting through to technical support, I was told that the message left was to check to see what line was in use. This was one of the first things that had been addressed the previous day in my marathon session with the previous technical support person. I was assured that the ticket was still open and that they were working to clear up the problem, although the tech support person did concede that they still did not know what the problem might be. After considering my options, and learning that I could return the phone I bought, I called customer service back about discontinuing my service.

THis began a three hour marathon of holds, transfers, and excuses. Billing said they could issue the refund if customer service would approve the release of those funds. I was told to ask for the billing supervisor. Two transfers later, I got a supervisor who insisted that I needed to talk tech support, then transferred me to customer service at Sprint. Then I tried again and got a Boost customer service rep who refused to transfer me until I had explained the problem in detail and given him an opportunity to try to fix it.

I got his supervisor and was transferred to tech support who agreed to discontinue my service and agreed to allow a refund, then transferred me to billing, who transferred me to someone else who couldn't help me, then transferred me back to billing where I was put in an automated program that eventually disconnected me. I called again, again on hold, again had to explain, again transferred back to billing, who put me on hold, to transfer me yet again to someone who told me that they could not refund the money to my account until customer service released the funds.

I was then transferred to my ninth or tenth person in customer service who calmly informed me that, as part of my service agreement, I acknowledge that this was a prepay company and that none of these funds could be refunded at all. She didn't know why no one else had mentioned that to me before. "Even though you couldn't provide the service and your own technical support department agreed to release me from this, correct?" Yup.

ALong the way I pointed out that I am a resident of Minnesota. Boost customer service apparently is not aware of the 72 hour law in this state regarding contracts, even those with prepaid phone companies. Much calmer now, I advised her that the matter will now go on to our Attorney General's office.

Carol of Eden Prairie, MN July 24, 2009

I bought a new i465 with a qwerty keyboard for my daughter as she is an avid texter. I also signed up for the 50 unlimited plan. I activated the phone and migrated her old number successfully. My account is paid up.

But she cannot use the phone. Their customer service staff (I spoke to several) were helpful and courteous and the hour I spent with a woman from technical support was impressive. The problem is the local Nextel network (Minneapolis)--it will not recognize this phone. While a ticket was opened to address this further (they are supposed to call me within forty-eight hours with a status report), I am not optimistic about the chance of success. Based on what I have read online, Boost has been selling a lot of cheap airtime that it cannot provide and this has resulted in just the sorts of problems that I have been having. Sadly, a perfectly good texting phone will need to be returned as unusable.

eric of lakeworth , FL July 19, 2009

the service suppose to be unlimited everything,internet,text and calls. I am sure these plans are being regulated because each month i start to get signals saying no service and out of service about the middle of the month and i cant make any calls for hours a day, this is a scam unlimited service.

janet of spanaway, WA July 10, 2009

I left sprint and came over to boost mobile. The important thing for me was that I have my same number from sprint to boost mobile. It happened successfully with out any problem. My brother did the same thing every thing went well. My husband tried doing the same thing and had a hard time with Andy. After he spoke to Andy he was confuse about why he couldn't be help so I called, I also got andy on the phone he was talking to me he sounded annoyed, I was annoyed, I did not curse or sware, I only heard Andy said you don't need to talk to me like this and then he hung the phone up on me. His ID # is An571381. He was not clear in any thing he was saying. I spoke to two other reprensentative and they were clear and very nice. Andy was not.

Roger of Delton, MI July 8, 2009

Boost Mobile a sub company of Sprint/Nextel is advertising unlimited service with no hidden fees. I believe this is untrue as they tried charging me a hidden fee (10.00) to reactivate my cell phone. this fee was not in there terms of service but instead hidden elsewhere accessible form their site (boostmobile.com). this is a hidden fee. this is false advertising. I will never use sprint/nextel or boost mobile ever.

Darrell of Deming, NM July 2, 2009

This is the worst company I have ever dealt with. After 2 months the cell phone went to "no service". Their tech support did troubleshooting over the phone. Said the phone was bad. I paid 110 for another one and even the brand new phone said "no service". The company cannot provide me with service although it is prepaid and won't give me my money back. Also, they refused to take the 2nd phone back although there was nothing wrong with the first one. Total paid for 2 months cell phone service? 415!!!!! NEVER AGAIN! STAY AWAY FROM THESE PEOPLE. Oh, and btw, their tech people are idiots.

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