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KEN of CLEVELAND, OH June 25, 2009

Tripled charged my debit card for one month of service and over drafted it, would not cover overdraft fees and said I gave them wrong info and that is why account was charged 3 times. If I gave wrong info then how did account get charged 3 times. Duhhhhhhhhhhh!!!!

NOMASS of loganville, GA June 24, 2009

I think the government needs to look into the practices of some of these so called "change without notice" contracts that are written by big business predators. Anyone who is thinking of subscribing to Boost Mobile should know what I just found out. I found out that Boost Mobile has changed its policy on its pay as you go plan customers (without notice) to include charges that will apply to your phone whether you use the phone or not. Anytime a call is made to your cell and the person accesses your voice mail, it is the same as you picking up the phone and having a long chat with that person. You may have no service in the area that you are in. Your phone may be dead because of lack of battery life. It may be lost or stolen (during which time you cannot make or receive calls), but as long as someone is capable of calling and harassing your voice mail on the other side - you will be charged.

I was charged continuously 1.00 a day because someone or several people "chirped" me via walkie-talkie despite the fact that I never used the walkie-talkie feature. When I complained to Boost about it, they explained that even though I didn't need to use the feature, as long as there was someone who had my walkie-talkie number and made an attempt to get in touch with me, I would be billed. I did not know that! Not until I checked my bill on-line some three months after I first started hearing the sounds late at night while I was asleep.

Strange that I was told that it was beyond there control to do anything to stop the charges since they did not know who was calling me. Stranger is that the late night attempts stopped only after I had noticed the billing and made a complaint. I also noticed in recent times that I have been receiving voice messages from telemarketers and sales people trying to sell me everything from mortgage loans to car repair insurance on my cell phone. This would not be a problem if I wasn't being charged for every time that they do not get in touch with me.

My cell phone bill is now at the mercy of how long a voice message sales pitch is, rather than how much I need to use it a month. This is the main reason why we choose certain plans (I'm assuming). In recent times I have been charged more for people leaving me voice messages than for me actually talking to someone on the phone. This was one of those "change without notice" situations that I definitely would not have even done a pay-as-you-go plan if such conditions were in place at the beginning.

In this day and age of free M2M and nationwide networks, this (to me) is a conscious effort at petty thievery. The government needs to look into such practices and regulate these changes. If there is no justification to the costs associated with these changes they should not be allowed to take place.

Sabra of Jonesboro, LA June 15, 2009

Friday, June 12, 2009. I wanted a cell phone that would have service at my home. I searched on the internet and found Boost Unlimited 50. I looked at the coverage map. The coverage map does not have specific cities and no way to enter your zip code.

I went to the Boost Mobile store in Bossier City. A 2hr drive from my home but I needed to go to that city anyway. I paid 191 for a Motorola Clutch i465 and 1 month of Boost Mobile service. I told the Boost retailer the city and zip code and that I was not from the area. I requested a Jonesboro, LA phone number so it would not be long-distance from my home #. He looked it up on the computer and could not find me a Jonesboro # so I opted for a Bossier City phone #.

When I got to my home I had no service so, I immediately called Boost. They said "There is no service in your area". I responded, "Thats why I am calling",then I requested service to be discontinue and refund. Boost said, "NO REFUNDS on service". I was told by Boost that I have to go the retailer about the phone.

rebecca of st louis , MO June 14, 2009

Holy Cow?.... what did work? Besides the billing reminders generated from the company. I am waiting for a response to my emails.... but, from the other complaints it looks like I am * out of luck. I purchased this phone to limit a teenager and let me contact her..but she NEVER GOT ANY CALLS. It would not ring.. Tech support was condescending. It delivers txt msgs when it feels like it ..If this were an EMERGENCY CALL again I would be * out of luck. Wrote and told the cmpany I could geet an Iffy txt only plan from another company cheaper and that they could refund my money for the useless technology. If you have no net work you should not sell phones. It was sold in my local sprint store and I went by their (sprints)reputation.....

jim of san bernardino, CA June 12, 2009

The service is non existent. Don't believe what they say. Buyer beware....STAY AWAY FROM THIS COMPANY@!!!!!!!!!!!

patricia of sanford, FL June 12, 2009

I purchased a defective phone from boostmobile.com. In order to return it I needed an authorization number. Over the course of two days I was on hold for over 9 hours without anyone answering. I sent 4 emails without any help.

Marcus of ATLANTA, GA May 12, 2009

I was charged 4.99, on my mobile account, from some third party vendor. I had not subscribed to nor texted anyone to be charged. I called into Boost customer care, and I was given the run around and lied to. They tried to say that I had subscribed to this vendor via my phone or on the computer. It was then determined that I had not, and the rep told me that she would credit me back the 5 but lied and didnt. I had to call back a second time and was told that I could not be credited back even after being told otherwise. I asked for a supervisor and while being on hold I was disconnected on. So I called in yet again for a third time and was told by a supervisor that nothing could be done for at least 24 hours and she would not give me back the money because it was from a third party and also because there were no notes left in the computer. Even though I had called 3 times and spoke to 6 peoeple. She told me that I would have to call back the following day.

Arlene of Sun City, CA April 18, 2009

Arlene of Sun City CA (04/18/09)
I recently purchased a highly anticipated Boost Mobile I9 and here are the results of an email I sent them...(keep in mind that this is after 5 days of trying to get reliable service with them) I'm throwing in the towel with you guys. I'm not going to call customer care and sit on hold anymore. I am switching back to my old service tomorrow and I need to know how I can go about getting a refund on my phone and service.

This has been a miserable experience, but I am willing to take a refund and call it a wash...please send me a RA number and address where to send the phone and advise me on how long it will be before my credit card is refunded. Just in case you want to know...here are the issues I had: 1) Texts come through between 5-15 minutes after they are sent (I had everyone who text me yesterday include the time they sent it in the text) if they even come through.

2) I called my my voice mail yesterday and it connected to to Goodwill Baptist Church...huh? 3) When I attempt to make a call it rings once then is silent...but apparently stills rings on the other persons end... 4) Tonight I tried to call somebody and it rang once then went to fast busy then a mexican recording answered...then the person I was trying to call called me back and said that they got a call from me but all they could hear was a mexican talking...

5) People try to call me and they get a message that says that please hold we are trying to locate the person...then it says that I cannot be located...hummm...I'm...I sitting in my damn house with a full bar of service... 6) I currently have 5 text messages sitting in my In box and when I try to retrieve them it just gives me a server error. 7) This phone is my home phone too...and I cannot afford for it to suck... Thanks...

Christopher of Upland, CA April 17, 2009

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