Boost Mobile Reviews

Greetings, I am excited to give this awesome feedback. Today I met the owner of our local Boost store, Mr. ** and his excellent staff. When I tell you they have excellent customer service, trust and believe.

I went to Boost Mobile last night right before close in a dire need for a new phone. Bridget was amazing and extremely helpful. She helped me with customer service and even stay after the store was closed to get me that phone. Thank you so much and I really appreciate this. I am truly glad that the customer service excellent.

I want to express my gratitude to this young man, Eduardo A., from Boost Mobile, who helped me to find the best plan for my smartphone needs. And with his patience, showing the best customer service today, it seems that other places are locked out of it. Eduardo A., you are top-notch. Thank you.

I have been a customer for over 10 years. I always had the cheapest plan. Talk and text basic. Do love space for pics though. I recently had a problem with Google Messages. A lot of my messages were disappearing. Group messages were splitting into 2 groups. One with all photos and one with text. Eventually all my pics were gone. I did some research and found out it was an app problem. I knew it was about time for a new phone so I bought one. Just a Galaxy A16, nothing fancy. I thought I knew what I was doing by activating and switching it all over myself.

Marissa was extremely helpful. She answered my customer service call cheerful and calming. I had to have my phone taken off of the lost and stolen list as well as my service restored. Sometimes it can take up to 24 hours and thankfully it was within our 20 to 30 minute phone call. And she was engaging in conversation during that time. I believe that's above and beyond. She could have just left me on hold.

I would strongly caution others before doing business with Boost Mobile based on my recent experience. I originally purchased a phone through a Boost Mobile store, but the device frequently lost service and would switch to "Emergency Calls Only" despite showing a strong 5G signal. Believing the issue might be with the phone itself, I chose to spend additional money and purchase a replacement phone directly through Boost Mobile. Unfortunately, the replacement phone never arrived. Boost Mobile shipped the package through UPS, and it was routed to a UPS facility in another state, where it was ultimately lost in transit. The tracking information stopped updating, and the package has not resurfaced.

I have been with Boost Mobile for years, never had my service disconnected for non payment but here we are and I'm having all kinds of issues with my bill... When I contacted customer service I got nowhere. I told her that when I purchased the phone at the local Boost Mobile retail store that I was given another price, she proceeded to tell me that they are trying to figure out a resolution of why the retailer is offering the services for a different price.. So they will just continue to overcharge me and take my money and anyone else going through this till they figure it out. She offered to return the 20 increase in my bill this month like a credit but next month I will be charged the 20 and the months after..

Usually we have great customer service support in the store. But when you have to call for in for help, they clearly outsource their support to another country. The connection is bad and I have a difficult time understanding the caller on the other other end because of that.

My GOD is this company a joke? Unlimited internet speeds after data rates are so slow that I thought I bought dial-up internet. SLOW...SLOW...SLOW...SLOW.

Is a bunch of crooks at this company. Did a global roaming add-on apparently at the end of their billing cycle but I only left the country for two weeks but was charged for 2 months and the lady tells me it's a valid charge. Lol. This is a good way to lose a customer fast.

Horrible dishonest company with appalling customer service. They continue to charge me monthly for an inactivated service. Bought at Target. Phone never worked. Customer service disappointing and unhelpful … Would NOT recommend.

I am not now nor will I ever be a Boost Mobile customer. Last month somebody created what I assume is a fake Boost Mobile account and used my email address when they signed up. I called customer support and explained the situation to them and asked them to close the account or at the very least remove my email address from the account. After placing me on hold the rep came back and told me to email the Usage team and gave me their email address. I emailed them on May 8th (the same day I called customer service) explaining that the CS rep I spoke to on the phone gave me this address to send my request to. They responded the very same day and simply said "please contact customer service today at 1-833-502-6678 for assistance".

Boost Mobile is a very negative iPhone company who doesn't appreciate loyal customers and they have been contacting me twice to stress me out. They need to focus on being professional, making loyal customers happy, and stop stressing loyal customers for any reason. I remember in 2016 Boost Mobile was very professional and nice. I don't know what happen to Boost Mobile but they need to be careful how they treat loyal customers. A successful business is not always base on how much money you make but how you treat your customers.

After over 20 years with Boost Mobile I've changed providers. Originally it was virgin mobile then boost bought them out. I had a $50 dollar plan with unlimited everything. Recently they sent me a text saying my data was running out. When I called customer service for boost and told them I had unlimited everything they didn't want to hear it. The boost representative was very unhelpful. When I told him I was changing providers he said go ahead. Very unprofessional. I switched and have a better plan for less money. Goodbye boost , maybe you should have an overview of your customer service guidelines because they're horrible.

Cory at the Boost Mobile store on Fort Harrison in Terre Haute Indiana was amazing.

A terrible, dishonest company. Do not believe their promises of a cheap plan; they will force you to pay more and more. On top of that, the connection quality is terrible, and the internet service is abysmal.

Extremely bad Customer Service. They charge you for everything. I just wanted to change my number, Because of the crude calls and voicemails. I have been with Boost Mobile for 10 days, and they want $15 plus tax to give me a new number that they gave me. I was on the phone for over 40 minutes, No one would budge. So I cancelled, and let them know I was opening a dispute.

I bought a phone through Boost Mobile. Paid cash for it. They refused to unlock the phone and tell me, I have to keep their service. If I don't, then the phone will never be unlocked. They really think that. They're the only cell phone company out there. Let me tell you I will pay 10 times as much as what I pay now and I am changing companies.

**BUYERS BEWARE.** AVOID BOOST AT ALL COST IF POSSIBLE...!! Me and my husband have been with them for over 10 years and within the last month our world came CRASHING DOWN... Both or phones were compromised by SIM SWAPPING SCAMS..!! Had this happened once and got appropriate help, maybe we would feel differently but they continued to allow our account / phones to be swapped for DAYS..!!. and then AGAIN a week later..!! We lost all sense of safety with them.. The level of incompetence, false promises and lack of empathy is SHAMEFUL.!! Not only does boost have a BS level of security but they cannot guarantee it won't happen again, all while blaming you!!! It's true what they say, you get what you pay for.. SHAME ON YOU BOOST..!!!

Nine months with two lines, and they say the lines are “not activated”! Sloppy, sloppy (dis)service!

Customer service is horrible. Service really bad. I do not recommend.

Boost Mobile charged my deposit account $30 from Boost Mobile Colorado. I don’t have and never have had a boost account ever. Either a employee, a customer or merchant under boost Mobile fraudulently charged my card twice first time it declined second time it went through. This is theft, it’s illegal and a scam. Beware of Boost Mobile Colorado unknown charges to your bank, deposit account for transactions, it’s suspicious and concerning how they are able to obtain peoples card numbers and run them. Will report to ftc and all charges will be investigated, banking fraud, scams.

About a few months ago, my internet service (wifi) was cut off on my phone, even though I did not owe any money. Somehow, the phone went from Boost wifi to LTE and it stays on, but I cannot access the internet using the phone. I can only use the phone and text, I called Boost 5 times and even went in. They lied and told me they would fix the problem or that the problem was resolved when it was not. Over and over I am getting the run around from March through May 2026. I got some kind of port lock out message claiming I tried to switch service, when I did not. It is the worse service in the world, and the agents tells flat out lies. If I were you I'd think twice about getting Boost Motorola Services.

Lame. They have bs service then literally charge you $10 extra for paying your bill before the due date because you don’t let them use autopay!! It's weird and I don’t trust them.

If you are looking for a mobile service with good customer service and promotions to be accurate, do NOT choose Boost Mobile! I am a very even-tempered individual and they get my blood boiling! Terrible!

So I got Boost Mobile. Had it for a couple months and decided I wanted a new phone so I ordered one through them. Signed up for the biggest plan. Well they cancelled my order and when I asked for a refund of my money they told me it would be 7 to 10 business day so I waited on the day it was supposed to be put back in my account. I called them and they proceeded to tell me it would be another 5 to 7 days.

I was a long-term Virgin Mobile customer that got stuck with Boost Mobile when Virgin exited the U.S. market and gave my account over to them in Feb 2020. Initially I didn't have any issues as service has been reliable and I was on autopay. It wasn't until their Customer Service attempted to contact me to try to upsell me that I took a closer look at my Boost Mobile account and discovered that they automatically "upgraded" me from the $25/mo account to a $35/mo account with "Dish TV" service added and then added another $5/mo for a third-party add-on service called "Unlimited Gamez", all without my permission or authorization.

Boost Mobile are the worst phone company. It is. They'll cut your phone off and knowing you have health issues and have little money to pay the bill, I've been with boost Mobile for years and they don't take in consideration of their customers or nothing. Money hungry carriers. It's all about money with boost Mobile. A ** gave me this phone for upgrade. Didn't even explain to me about the bills when my bill due to my disabilities and my government assistant. Was $26 a month. Now they have me paying $67 a month.

Boost Mobile was an absolute nightmare to deal with, and the entire experience felt shady, obstructive, and intentionally designed to waste customers’ time. I signed up to try the service, but the reception in my office was poor, so I decided to cancel and port my number out. That should have been a routine request. Instead, when I called customer service to get my port-out PIN, the agent would not just do his job. He kept trying to pressure me to stay by pushing other deals, even after I clearly said I was not interested. It took 35 minutes just to get a simple port-out PIN. That is ridiculous. On top of that, the agent was rude, unprofessional, and unpleasant to deal with.

I went to the store in Michigan City. Both of the representatives well it seemed I was pretty much bothering them.

Won’t send out bills, foreign customer service. The store employees absolutely don’t know what they’re talking about. They download their app on your phone trying to steal your financial information.

Bait and switch. Tell you one thing to find out that the sales rep lied big time. What you think you are getting is not even close to actual service. Everything is an add on. Data, international service from. MEXICO and U.S. territories in Caribbean. In the end they are more expensive than Verizon, T mobile, ATT. Kind of like Spirit and Frontier Airlines and now Southwest. Everything in the end costs you as much as booking Untied, AA, or Delta. All bait and switch.

This was absolutely the worst experience with a new phone EVER. My friend bought a phone and then texted me from it that it’s his new number. I called him on it and we talked and made plans to pick him up tomorrow. The next day, I texted him to inform of the time I’d be arriving to pick him up. I received a text “who dis?” I thought he was being funny and didn’t respond. My friend wasn’t waiting when I got there so I texted him that I was waiting and got another response “who dis?” I still think it’s a joke but when he didn’t show up I finally, exasperated, called him. I explained that I had texted him 2x. He told me he didn’t see my texts and when he showed up he showed me his phone. None of the messages I sent showed up in his history and two of the texts I received from him weren’t showing either. He got in the car.

I was lost for hours. Called, paid my phone bill representative, never applied. I call back yesterday off 611, Boost representative fixed issue by adding credits. 3/27/2026, My Boost Mobile needs payment again before I can use. Boost Mobile has been retaliating since I reported someone hacked my sim card, FCC verified. Stating my information was downloaded in October 2022. The person that has control of my phone constantly logging me out of my phone making it hard to use for anything.

It felt like every part of the conversation was a sales pitch rather than customer support. When I tried to redirect the discussion back to my original problem, he either ignored it or tried to turn it into another opportunity to charge me for something. That’s not customer service—that’s pressure selling. I called for help, not to be upsold. The lack of attention to my actual request and the focus on squeezing more money out of me left a very negative impression. I expect support representatives to solve problems, not treat customers like walking dollar signs. Very frustrating experience. 😒📞

Early days in terms of Boost experience but super-frustrated this evening after innumerable contacts with invariably polite but clueless customer service reps via chat and phone today. I live in a rural area where none of the big carriers are satisfactory, and latched onto the concept of an eSIM that can switch between carriers for better signal. First few days seemed promising then today realized I can't call Canada. Customer service advised my new unlimited plan doesn't include cross-border controls so I tried to add North America Connectivity plan for another 10 bucks a month. That's where my frustrations accelerated, as support staff told me a) the North American Connectivity plan is only for when you're roaming (absolutely not how it is described) b) we show you're active you must not be using correct country code (BS I tried with and without pluses and 1's; c) must be your phone, resetting some things will take care of it (wrong again).

The entire experience with multiple representatives was HORRIBLE. I have two lines one of which has no activity for over 7-10 months which has been paid every month. Following that I pay for the exact same line a new device, get approved for financing all to not have my order processed and my money refunded in 7-14 days and told to repurchase what if I didn't have the ability to? I wanted the product. Money is missing from my account now. Then after telling this same conversation to 4 representatives who did not assist is insane.

Two plus years ago, I bought a new phone from this place, and the lady who owns or runs it automatically upgraded my service, and added an $8.00 monthly insurance fee without telling me. When I left a negative review, she replied with some apologetic nonsense. Well, after buying a new phone there, this past weekend, she must have "Accidentally" did it again, because when I called the company to ask why my bill was so much higher, they told me we did it at the store. Stay away from this place. Tell your friends to stay away from this place. I will be lodging a formal complaint with Boost Mobile, as she must do this to everyone who walks in the door. Do not trust her!

I would give less than zero if I could. Never go to Boost. I have been with boost for almost 2 years now with 4 lines. 3 times somehow my auto pay was shut off even though I hadn't been on the app and boost charged me $5 for each line. I complained the 3rd time and it disappeared off my account. I bought an iPhone 16e because of the special they ran. I paid for the phone and thought it included all fees. I paid my phone bill early this month said 115. I thought because I had just purchased the phone the discounts kicked in. My was bill due today. Boost took the 115 but shut my phones off and now says I owe $45 more. I had already paid my bills for my pay period but don't get paid for 2 more days.

I only use Boost because I am broke. I have been paying insurance on my 200 dollar phone all year! About 8 dollars a month extra on my monthly bill, when the time came that I had a situation on my hands because I misplaced my cell phone I submitted my claim to the insurance "LIKEWIZE", it wasn't my first time doing so, last time it was so simple, now all they did was fight and guard themselves against my claim!!!!