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Paula of North Hollwyood, CA March 4, 2007

Paula of North Hollwyood CA (03/04/07)

Customer service is disgusting, most of the time they give you the wrong information, you are very blessed when you find a customer service person that knows what they are doing. Believe it or not they do have some. They owe me money and refuse to credit my account. I placed a complaint to the BBB and they did not even respond on the final response or any of the other responses.

I am a senior and on a fixed income, I can not afford to give money to this company for nothing. This is a small amount, but to me it is a large amount when you don't have much. That is why I have prepaid!

Steve of Allyn, WA December 4, 2006

Steve of Allyn WA (12/04/06)
I called Boost and requested a single 30.00 re-boost for my cell phone. I checked my Bank Account and Boost had taken out 60.00 instead of the 30.00 I agreed to. I called Boost Cust Svc, somewhere in India, and spoke with one Cust Svc Rep who could hardly speak understandable English. When I explained to him what had happened he informed me that it would take 10 to 15 days for Boost to replace the monies they took by mistake!

I informed them that by taking out the extra 30.00 they were going to cause checks to bounce and they are responsible to pay any fees that may arrive from that. They put me on hold for long periods of time and then somehow I got transferred to another Cust Svc rep who said he didn't care and that the 10 to 15 days was Boost's policy and there was nothing they could do to expedite the replacement of monies.

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