Complain about a product or service

Bright House Networks

Michael of orlando, FL June 19, 2009

Hi, I been having problems with my phone and internet service since December of 2008. I reported the problems March of 2009. They might of solved the problem June of 2009. During the process of being repaired the tech shorted the micro processor in my computer,when it was on he pulled the power plug on my micro processor and it shorted. The computer as a result is no good . Bright said in a letter that they are not responsible for the problem.

charlie of largo, FL May 31, 2009

I have been complaining since March that my phone service is not working properly. I had a tech out 5-26-09 to work on it, and he stated when he was leaving that the problem was resolved. On 5-27-09 the problem still was there, so Brighthouse scheduled me for an appointment 5-31-09. When the tech left I immediatley noticed the jack and wires hanging.

I made several calls to Brighthouse to send tech back, but that did not happen. I do not know what to do to resolve this problem and I really need your help as a consumer. I have a disabled grandson in the home and really need my phone to operate properly.

Susan of DeLand, FL June 14, 2009

On June 11th, Bright House Networks switched to digital programming. I was assured that if I had cable I would not be affected. Not so, I lost WDSC, our local PBS station. When I called Bright House I was told that WDSC refused to allow their digital signal to be converted to analog and therefore we could not receive it unless we got a digital box from Bright House for 1 more a month. I called WDSC and they said what Bright House is telling customers is untrue, Bright House chose to remove WDSC from their analog tier. By law Bright House only has to carry one PBS station, seeing as they had two, they dropped WDSC. I find it appalling that Bright House can remove a station from my programming, then turn around and try to charge me to get it back. This is extremely deceitful. For those who find themselves no longer receiving WDSC, I urge you to call Bright House and demand that they put WDSC back into your program lineup.

Linda of New Port Richey, FL June 11, 2009

I don't think most Bright House customers know about this: on May 21, 2009...my phone service was SHUT OFF! FOR SIX HOURS! All my contact and emails to Bright House were useless.

Bottom Line: I was informed that this was "routine maintanence" and their technology is incapable of upgrading cables unless they shut off everything...I have the bundle package: cable/tv/phone I have filed complaints with the State of Florida, Consumer Services and Department of Agriculture; the FCC; and the FTC...this is such an outrage...and Bright House does NOT notify the customer that they won't have phone service for six hours...this is a potentially dangerous situation regarding emergencies during the night... SO ALL BRIGHT HOUSE CUSTOMERS...BEWARE THAT THIS WILL HAPPEN AGAIN, BECAUSE DAVE TOLD ME IT HAS TO HAPPEN OCCASIONALLY! AND APOLOGIZED FOR THE INCONVENIENCE...BRIGHT HOUSE IS AN OXYMORON!

luis of orlando, FL May 27, 2009

i had my son return a modem to brighthouse for interent. about 1 month ago. i am still being billed. i spoke with a supervisor today 05/27/2009 and she said they have no record of the return and will continue billing. she asked if we had a reciept. advised her we werent given one. they took id.

they will not remove the internet as i have asked them to disconect the internet. while speaking about this issue she mentions we have another modem .this was returned 2 years ago. they do not have correct information in their systems. i need to have them get this internet disconnected as we are not using it and they do have their modem. please advise me of any results

j of south daytona, FL May 22, 2009

i have never had a problem with brighthouse. Everytime i call i get a local person when i change services i get what i asked for at the price they say. I've had the HD DVR for 2 years and had one problem but it was the box went down to exchange it works fine now.Will never leave brighthouse they are my hero!!!!!!!!

Yana of Farmington Hills, MI May 2, 2009

I have had high-speed internet thru Bright House for over a year. Then, as they were running a promotion, I decided to upgrade and try their Standard Digital Cable service. I specifically asked that there are going to be NO fees associated with my cancellation in the future and I was assured that there will be none. Now that I want to cancel it, they are saying I need to pay 61 for the "filter fee" because I am downgrading their services.

I know it is not much but it is the "ripping-off-customers" part that annoyes me so much! Their customer service is no help and that is because they have the monopoly in area I live, so the customer is either going to pay them and stay connected or cancel everything and have no service at all.

Jae of Hernando, FL April 28, 2009

Technician came to the house to install cable; my parents (older and lacking English ability) gave him 54.75 cash (COD) for payment as told by Bright House customer service rep. I received subsequent bill(s) which did not reflect payment; I called several times and asked to look into the matter. As requested, I faxed the work order/receipt as proof of payment, but Bright House did not acknowledge it stating nothing was documented on the work order/receipt as being paid. I requested contacting the technician for confirmation but they would not contact him for me. I requested credit despite this, but Bright House vehemently refused and told me that this matter would go into collections.

Mom of New Port Richey, FL April 22, 2009

when electricity goes out, TELEPHONE is disabled also. "High speed" service is a joke. Also, frequent disconnects are rampant. (more than 3xweek) Bright House should be called "dullsville"

Martin of Mulberry, FL April 10, 2009

I've had BH cable for internet for several years, along with Vonage telephone over BH cable. Service failures occur 2 or 3 times per month. Trying to call BH is an exercise in futility. Listen carefully to the menu, being told my call is important, apologies for the delay, listening to various sales pitches while holding for long, long periods. When a real person finally answers, they often do not speak English, in most cases it is obvious they are totally incompetent, and the problem persists after their fix. Normal procedure is for BH to say the problem is with Vonage. Vonage, after another exercise in futility says the trouble is with BH. In order to fix the blame, I ordered BH phone service and eliminated Vonage.

BH phone service was installed March 12, 2009 and worked well for one day. It went out on 3/13/09 and was off for about 3 hours while I spent untold minutes on my cell phone with BH, listening carefully to the menu, being put on hold and listening to BH sales pitches, being told my call is important, and listening to apologies for the delay.Before I ordered the phone service, I went to the Auburndale office and after insisting that I speak with a person with the desire and the ability to furnish internet and phone service, and that he give me a phone number where I could reach a knowledgable person who would be willing to have my service restored when it went out.

BH does not extend the common courtesy of answering their phone when a customer calls to report a problem. That is no way to do business in a capitalist nation. [They] may be able to get away with it now, but eventually a decent company that has at least a minimum amount ofb respect for its customers will end your playhouse.

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