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Bright House Networks

William of Sanford FL (01/06/09)
First of all, Brighthouse's new DVR software is the WORST. Even their CEO agrees it's terrible. Locks up, is slow, doesn't FF or REW correctly, search is idiotic. Just terrible. And they've done little to nothing to address this. Second, to the posters below, BH often has channels that are BLACK for me. I call and they tell me no outages are reported. Then magically the next day the channel is back. They have transmission issues and are in denial about it. I have HD channels that get all pixelated sometimes and then correct themselves. Honestly, I'm only using BH because I don't want to go satellite. When Verizon or AT&T lays their fiber near my house, I'm switching.

Frustration.

Charles of Hernando Beach, FL December 28, 2008

Charles of Hernando Beach FL (12/28/08)
I have BHN digital tv, internet and phone. I had had at least 10 service calls in the last 3 months. At first it was all three services. Noise on the phone, no dial tone, dropped calls no internet frozen TV pictures and none of the extra features they blow off about worked.

One they sent out here twice said he used to wash cars. He had no idea how anything worked, and told me in front of my neighbor is not supposed to work all the time! I told them to have it fixed by 6 m or come pick up there digital tv box and the phone modem out of the street. They sent out a ham readio operator and he pulled new cable int he dark from the tap to the nib and into the house. At least now the phone and internet only quit once a day they say they can't catch it. Jan. 1 09 they are gone.

Elliott of Kissimmee, FL December 28, 2008

Elliott of Kissimmee FL (12/28/08)
I need a copy of my long distance calls for a 3 month period a couple of years ago. This information is needed to obtain health insurance. PLEASE HELP! I have been making a request for this information for the past three months and have been told that it will be mailed to me in 7 to 10 business days. Everytime I contact BHN I am told to wait the 7 to 10 business days.

Health problems keep getting more and more serious but need those phone records to verify calls to activate the health insurance. Please help!

Mike of Tampa, FL December 15, 2008

Mike of Tampa FL (12/15/08)
I am currently having a problem with Bright House. The last two weeks, I have had Black Screens on several of the HD channels, Pixel Distortion on some others, and, Ghost images on others. I had to wait several days for a tech to come out. He said the cable from the tap into the apartment needed to be replaced. He could'nt do the job because it had to be given to a Sub-Contractor.

Several days later, a Sub came out. Said the cable was fine and replaced the box. SAME PROBLEM. He said a supervisor would contact me. Several hours later the supervisor did call me. At that time, I set a DEADLINE from them to have the problem fixed. I gave them until Tuesday 12-16-08 to be 100% or I would drop them as my provider. HE would be out the next day. He came the next day. Ran a temporary cable from the tap to the box and the problem was gone. But the INSTALLED cable is still the problem and needs to be replaced.

At the time of this writing, I await BH's arrival to replace the cable from the Tap to the box. Based on what I have read here, I guess my problem with Brighthouse is small, and they are trying. If they do not replace the cable within the deadline I set, I'm gonna have to cancel them just based on the fact that I meant what I said and my threat was not just empty.

Deborah of Bessemer, AL December 12, 2008

Deborah of Bessemer AL (12/12/08)
since July, we have experienced long term outages with the Internet Service. I could write a book....a dark comedy...about all I have gone through with BHN. The first time it went out, we were without service for almost a MONTH. Incompetent/hateful service reps, unprepared technicians. Ultimately it ended up being a problem with the pole equipment. Had to wait several more days to have the equipment replaced.

Finally, service was restored. I don't think I received all of the credit I was due, but I was thankful to have service restored since I sometimes have to work from home. Then, suddenly a month agao it happened again and has been off and on 5 times. Again I have gone through the PAINFUL experience of talking to about 10 different people about the problem.

Tech came out to house, I explained issue from July and he confirmed it is NOT a problem in my home, but it still the same stinking pole. He called a repair truck that was in the area (after Rep had told me one was not available for over a week)and within 2 hours the truck came. I watched the guy go up the pole, fiddle with some cables and Viola! service was restored. He then got in the truck and drove away...just like the guy in July...with no receipt or explanation of the issue.

Yesterday it goes out AGAIN. Spoke with multiple morons and was assued a truck would be out again today. Then I get a call from a Rep saying she was calling to schedule an appointment with an indoor tech. When I explained that a truck was supposed to be coming, she told me that HAD NO RECORD OF AN APPOINTMENT and that it would be several days before a truck could come.

Obviously it is a simple fix, since the outside tech got it working again in 10 minutes, but I have to go through 2 weeks of hell every time just to get it back up. I am SICK of their incompetence. I have talked to onshore, offshore, you name it and no one there has a clue what they are doing. On top of the incompetence, they are rude, lie about calling back and hang up on customers frequently. I am about to cancel EVERYTHING I get from them and go to AT&T U-Verse. As of today, I am still out of service. Supervisor was supposed to call and hasn't. Adios Bright House!! 

Irma of Daytona Beach, FL December 7, 2008

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