Complain about a product or service

Bright House Networks

Irma of Daytona Beach FL (12/07/08)
I am a new customer with Bright House Network. Upon receipt of my second bill I see an extra of 111.91 with the only explanation of Write-off Debit. When I called the Representative I was speaking to has informed me that charged for my husbands unpaid bill from back in May 2008. We did not have a joint account, they have no infomation on me only that its the same address, my husband and I have been separated for almost a year now. I understand that they are doing their job but he chose not to pay his bill and left that is not my responsibility, they need to go after him. I am responsible for my Bright House bill. The rep said that because we are married we share bills. I could understand if it was a joint account, then I would not have had to get my own account and stayed with his.

I am presently unemployed, I have to stretch out whatever I can with the help of my daughter, but I make sure that my bills are paid. I really cannot pay his bill when its not mine and he left leaving us without cable not wanting to pay it, they cut the service off when he refused to pay. I am responsible with my bills and I feel abused by being forced to pay another ones bill. Honestly, I asked if it was being forced on me for low monthly payments but NO, they want me to pay for a bill that's not only doesn't belong to me but they want the full amount, I really can't. If that was the case; why would I need to get my own account? Can you please advise. Thank you,

Scott of Orlando, FL November 23, 2008

Scott of Orlando FL (11/23/08)
on going issue with them, I went without a alarm for 14 months not knowing it. Tech didn't hook it up (they know this) Customer service [is bad] and don't get me started on there rebuilt MODEMs

Refund us the 14 months or pay for the lawyer fes and all other costs. (they have the paper work)

Jo of Lake Wales, FL November 10, 2008

Jo of Lake Wales FL (11/10/08)
Have had cable tv for years. Provider: Bright House Networks No accurate Interactive Viewing Guide because their software in outdated and Bright House won't fix it. No PPV - they took that away No digital / we have analog Wll NOT upgrade my area (South County) Lake Wales, FL.

Their offices in Sarasota/Tamps do not know what is going on in my area. They think we are digital. Sent out 02 sub- contractors to change analog converter boxes to digital. Result: could not receive my 04 premium channels and they had to call subcontrator to return with analog converters and intall. Picture quality is poor. Head-in is in need of repair and has been in that condition for years.

Linda of Bakersfield, CA October 29, 2008

Linda of Bakersfield CA (10/29/08)
My residential service was erronously turned off by brighthouse the week of Septmerber 13,2008. We went into the office to pay our bill in the amount of 84.00 leaving us a bal. of 23.67.

We did discussed possibly having to turn off services if financial difficulties became worse, but notified them we would later contact them to let them know when and if was necessary to do so at a later time. They said that would be fine. Later on in the week of my birthday October 17, 2008 one day we came home to watch t.v. and realized it was disconnected. We did not immediately get alarmed because there has been new construction and that has cause our cable to temporarily be out for short periods of time. But, when it did not come back on after an hour or so I did call to find out what the status of my account was after reviewing my records and seeing nothing unusual, nor on my current billing of 08/28/08-10/02/08 in the amount of 102.92 Which was crossed in the mail while we went into the office to pay the previous amount listed above.

So I wasn't worried. However, they came back on the line and ifnormed me that SOMEONE from my home had called to request that service be discontinued. I ask if they had a name of the person and asked if they verified andy additional security informationi so I could inquire with my daughter who is (15) fifteen. But, the representative Julie could not give me any such information and said she would have her supervisor review my account and and call because I reminded her that if they recorded all their calls then their should have been some type of information they could give me.

I never heard back from anyone at Brighthouse. So I called again and spoke to a cust. serv. rep. to inquire and received the same response as placing me on hold to review their notes and then came back and stated they spoke to their immediate supervisor and would have them go over the notes and give me a call back regarding the information I requested as to who requested the disconnect and did they verify security information? On Oct. 24 LeAnne assured me that service was disconnected on Oct. 17 and stated she would speak to Judy who took the phone call request to disconect service and review the recorded conversation and give me all the details to the inquiry of security questions to verify it was I who placed the request to terminate service. She state it was Brighthouse protocal prior to stopping service for any customer. Especially, one who has been with their company for so long.

I simply want them to continue honoring their promotional pricing for basic of 8.49 tx. and limited basic for 22.36+ tx. Instead of the monthly charge of 51.37 which, I cannot afford because I am on permanent disability and have a fixed income of Disability only.

Rob of Cantonment, FL October 25, 2008

Rob of Cantonment FL (10/25/08)
Since Bright House can,t seem to get off their Butts and getting nothing done about getting our channels back because FOX refuses to deal with Them I would just like other peple to know(I should have done this already)That Direct TV and a couple of other companies will give you all your channels back including FOX so you can at least watch the World Series For only 29.99, free Instal/free DVR and all kinds of other deals. This is not an AD for any company, only what I finally had to do to get my tv back.

Dawn of Bunnell, FL October 17, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |