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Dawn of Bunnell FL (10/17/08)
Brighthouse had a special running...Digital Cable, Internet (Turbo) and Digital Phone..combo pack and a great price. We decided to go for it. What a nightmare!!!
Had an appointment set up for Oct. 9th 2008 since customer service explained they will come out and hook up the internet and phone the same day. The contractor came out at 10 that morning..BUT he does not bring the router...so he has to drive back to DeLand for the router...comes back at 1 pm and was here for 7 hours JUST hooking up the Internet...he was not very knowledgable doing the hook-up, drills a hole through the formica desk top and instead of drilling DOWN he drills UP which caused the formica to crack......my husband had to work along side him and help him through the Interent hook-up... We were told they could not port our phone number over on the 9th and had to reschedule for the 16th (their mistake...they didn't get our number released from A T & T)...BUT...he played with the phone wires and screwed them up to where we were able to call out but our phone was not ringing in the house...called Brighthouse and they had to send their technician out to fix that problem.
Brighthouse set an appointment for the 16th to have the tech come out and wire our phone and they would port the number over...appointment set between the hours of 10 am till 1 pm...the contractors call us to let us know the guy will be here about 12.. 12:30...1:15 no one is here...call Brighthouse they claim we did not have an appointment..it was set for today with open times...probably because they didn't want to honor their commitment if their techs do not arrive during the scheduled appointment times you receive a 20 credit...so they proceed to tell me there was no set time...even after I explained the contractors office called me letting me know the guy would be here by 12 ..12:30 within the appointment time...they still lied...the guy arrived at 5:30 pm...when I call customer service to explain my frustration and asked to speak to a Supervisor I was left on hold for a very long time and no one ever did get back to me.
I almost regret even doing this...digital phone sucks..seems to drop in the middle of conversation. I will give this a couple of weeks and if we still have problems I will switch back to A T & T!!
Jeanne of Riverview, FL October 15, 2008
Jeanne of Riverview FL (10/15/08)
I signed up with Bright House for a package deal,digital cable,digital phone and high speed internet 09/13/08. They sent a contracted cable company to put it in.He immediately cut my telephone line.So without a phone from the beginning.Sent another installer out here 09/14/08 to redo every thing over again.Then the cable boxes started shorting out. My 27 inch Tv in the bedroom went out, so I figured it was because not Hd, so went and bought a new 32 inch Westinghouse. Since then 3 or four times a day the boxes would short out and have to be rebooted,taking as much as ten minutes to come back up.
Last week while watching my 52 inch RCA the screen blacked out and when I rebooted it this time it came back up with 3D vision+ every color of the rainbow.A technician from Bright House came out and said the color scrambled.Nothing he could do. Next go on my computer to discover that my monitor was burned up also.Called Bright House and informed them of this advised them there is a short somewhere in their system,boxes or whatever and that I expected my equipment to be restored to the working order it was in before Bright House.Was referred to a supervisor by the name of Carol S. She said would send a field supervisor out here.We have stayed home afraid to leave the house and no field supervisor yet.
Have called and left five or six messages for Carol to return my call and no call back yet. Also the new 32 inch Tv is now getting a line across it and I'm afraid it is going to fry also. Also the telephone goes off at will and can't dial out.Had an old monitor I'm using at the moment to get by. My 52 inch is just sitting there of no use. So my security camera attached to it is out also.Have had Teco out to check the electrial voltage and it was fine. It's in the Bright House equipment,(i think the little black box)Not being an expert I really don't know is why I call them so much trying to get it resolved to no avail.Another 32 inch TV in master bedroom screen jumps and quivers on occasion.
I have about 2,200.00 in damages already. TV-2000.00, at least 200.00 for a computer moniter. Plus others that I seem to be having problems with. Sara of Gulfport, FL October 12, 2008
Sara of Gulfport FL (10/12/08)
Brighthouse did a bait and switch large condo complex agreed to bundles for 3 years at no more than a 3% increase no contract signed then after a year they claim it was an introductory offer and have increased the bill by 18%. Customer Service said they can't take care of this it is Commercial Sales Dept and they won't allow the customer to talk to Company Reps only the head of our Association. We have 18 buildings and over 2000 customers so I see this as pretty unfair and I did attend the original meeting and have seen only half of what they promised materialize in over a year.
I also know that some residents have been able to get them to honor the only 3% increase on bundles so why the discrimination for some customers. It's not like I can switch to something else because the basic cable is part of my building maintenance and I can't switch it.I feel totally mislead buy poor quality service and business practices and yes the phone,cable and internet do cut out for no reason and you have to wait on you cell phone for ever to get a tech to fix it but the techs are courteous. Marie of Groveland, FL October 7, 2008
Marie of Groveland FL (10/07/08)
I upgraded my cable service by adding internet and phone. The service tech told me that he had to install cable in my den and asked me how to get in the attic. I showed him. I left to go to work. WHen I came home and let me dogs out on the screen in porch I almost cried. Bright house had drilled a hole in my screen room and the outside wall of my den and installed the cable around my room. It looks terrible. I have called every day since Friday evening and no one has told me that they are going to fix my problem. I need to file a claim.
This will cost me around500 do repair. I just want the problem fixed. Tami of Lake Wales, FL October 3, 2008
Tami of Lake Wales FL (10/03/08)
We too have had problems with our internet and phone cutting off at random times. Mostly at night. We talk to the professionals, I use the term lightly, several times a month for the past year, and to no avail. It seems as though no one has a clue as to what they are doing. It seems as though several people on our street are experiencing the same problem. Now wouldn't that tell you that maybe the problem would be the main box? # different techs have told us that the box does need to be updated and supposedly they were going to tell someone about it, yet it has not been done.
I have explained to them that I have a daughter that is pregnant and due anytime now, and her husband is going to school at night that is an hour and a half away, if she were to have to get o hold of us on our home phone for an emergency, there's a strong possibility she wouldn't be able to. Where we live, our cell phones don't work unless you are in the middle of the street.
It's funny that when you call them to tell them that your phone is not working and so, of course, they'll set up an appointment to have a tech come out and look at it. Then they don't show up, so you call them and they tell you that it is their policy to call you 30 minutes before they get there to make sure you are home, so they told us that they called and no one answered, so they assumed no one was home, well, that is because OUR PHONE DOESN'T WORK! What part of that do [they] not understand? This has happened several times.
I am planning to write to the BBB and file my complaint against Brighthouse. I work way to hard and pay way too much for this service that doesn't work half the time. When they tell you they are going to credit your account, it turns out to be like 17.00 or so, I don't know how they figure this out because according to my calculations, that if my service didn't work for half a month then I would say credit half of what I pay, right? I am also looking into changing my service as well.
Have to hope and pray that my daughter doesn't have any kind of emergency or if she does the phone works. Lost wages waiting for a tech to come, because we can't put off getting our phone to work until the weekend. I have family that live out of state as well. Karrie of Citrus Springs, FL October 3, 2008
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