Complain about a product or service

Bright House Networks

Karrie of Citrus Springs FL (10/03/08)
i have a complaint about a specific commercial that creeps me out. the bloody mary one. it is on every 10 minutes. in the day time is what really bothers me. i am pregnant and home alone during the day.

i am scared to be alone no so i shut the tv off all day

Mark of Longwood, FL September 29, 2008

Mark of Longwood FL (09/29/08)
Due to a 50 overdue bill, I awoke to find my cable, phone and internet cut off. There was no warning. I had to wait on the phone for 20 minutes. Even though I have been a good customer for many years, they told me that this was automatic - the computer automatically ended our service. Thy said I was informed on my bill (I couldn't find it). The company is out of control ruled by its computer not people.

I was unable to conduct business, receive phone calls or send email.

Robert of Oviedo, FL September 24, 2008

Robert of Oviedo FL (09/24/08)
Digital phone and internet keeps dropping out - sometimes several times a day. Brighthouse servicemen have been out 6 times in 12 months but problem persists. Brighthouse phone and internet is unreliable, and I wouldn't recommend it.

My son works help desk on the internet and Brighthouse droppouts have caused him to call another worker to cover for him on occasion.

Ronald of Orlando, FL September 18, 2008

Ronald of Orlando FL (09/18/08)
This has been a reoccurring problem, which I thought was fixed, but, it has not. The records on our account should reflect that we have called several times for service outages that start, intermittently around 8:30pm each night. The majority of the time, only the internet service is effected, however all services; phone and cable, are interrupted at times. When calls are placed to customer service, the representative usually runs some tests, and determines the modem is off line. Sometimes this also involves resetting the modem and my wireless router. When this fails to work (as it always does) a service call is scheduled within a couple days. Once again the Technician comes out during the day, and finds nothing wrong with our service.

Finally I filed a complaint with someone in the corporate office. I was told that there was a system outage in this area that they were aware of, but unfortunately, they had no solution at that time. But once it was resolved, our bills would be adjusted. To me this meant that I was to receive partial service, but pay full price for it. I finally filed a complaint with the Better Business Bureau. Amazingly someone contacted me the same day or the next. This person sounded genuinely concerned for our problems, and was going to do everything within her power to resolve our problem. They monitored our service for about a week and a half.

A Senior Technician stopped by during the day and said that the problem should have been resolved, and that it was somehow related to a school in the neighborhood. It did in fact seem as if the problem had been resolved, and I informed the corporate representative that they could inform the BBB the problem had been resolved. Over the last couple weeks, this has shown not to be the case. Service during the day is fine, with no problems, however at night, rarely am I able to connect to the internet after 8-8:30pm. We were given a partial credit; approx 70. This was minimal as this problem has gone on for months. I do not feel that we should have to pay a bill until this problem is truly repaired. We are not the only customer in this area with service issues at night.

Mark of Longwood, FL September 10, 2008

Mark of Longwood FL (09/10/08)
I had an overdue balance with Brighthouse of Central Florida and although I have been a customer since their inception, they shut off my service until I called

15 minute wait though very polite. They told me that the cutoff is automatic and they have no control over it. The machines are in control.

Neil of Winte Park, FL September 3, 2008

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