Complain about a product or service

Cavalier Telephone

Ann of Spring City PA (08/20/08)
they shut my phone off and my bill was paid in full they are giving me the run around so i am going back to comcast and i would not refer cavalier to my worst enemy

John of Sterling Heights MI (08/19/08)
DUE TO POOR SERVICE AND LACK OF CUSTOMER SERVICE WE CANCELLED OUR SERVICE AND CLOSED OUR ACCOUNT.WE RECEIVED OUR NEXT STATEMENT LISTING OVER A $100.00 CREDIT BUT THEY NEVER ISSUED PAYMENT. THEY CLAIMED THEY COULDN'T ISSUE A REFUND WITHOUT MY AUTHORIZATION SO WE WENT THROUGH THAT LONG PROCESS WITH THEM. SEVERAL MONTHS LATER WE NOT ONLY HAVEN'T RECIEVED OUR REFUND BUT THEY ALSO HAVE BEEN BILLING FEES WHEN WE DON'T EVEN HAVE SERVICE.

WE HAVE SPENT A VERY LARGE NUMBER OF HOURS TRYING TO RECTIFY THIS AND I'M AFRAID WHEN THEY'VE BLED OUR BALANCE OUT THEY WILL KEEP BILLING FEES AND TRY TO CALL US NON PAYING CUSTOMERS.

George of Columbus MS (08/18/08)
Overcharged by $2400

Owen of Marietta GA (08/14/08)
I switched to Cavalier Telephone and it has been 8 days since I've been without a dial tone. I contact Customer Service everyday and am told that they are dispatching a tech. I tried to switch back to my old company and was told that Cavalier will not relinquish my phone number for another 21 days.

I have a home business and this has greatly impacted my operation.

Susan of Locust Grove, GA (08/13/08)
My host connection to our website has been down for a week. We have not been able to update our website at all. With many calls to customer service and repair it is still not resolved. The customer service techs refuse to let me talk to a supervisor, if there are any? I am not sure who they are protecting. I am immediately starting the process to switch companies. The company has never been able to hadle any customer service requests in any type of timely matter. The worst phone company ever!

Not being able to update our website has cost us possible donations. We are a non-profit and we rely on keeping our donors informed on our progress. This is very disabling to our business!

Connie of Bailey MI (08/13/08)
I was moving 5 minutes away from my current address and I was going to have my phone service moved with me. You'd think that would be simple..........well after spending an hour on hold (off and on) switching my service it was never moved. They said it would be on in 3 to 5 days. Well after about 7 days I called back and someone told me that service was not even available at my new home (5 minutes away) and that there was no record of my call. Then I called back to make sure my service gets shut off because it is still on for some reason at my old house. I sat on hold for 35 minutes to be hung up on before anyone even answered the call.

Ellis of Phila PA (08/12/08)
After I cancelled in 5/07 & got a confirmation #, they continued to bill my Bank America credit card for 3 more months. I then made a conference call with a Bank America dispute rep & Caviler rep, who COMFIRMED my account was billed incorrectly & would REVERSE the last 3 months that were billed. She said it would take 90 days.. Well, they NEVER did it.

Called AGAIN, got the same line, the charges will be reversed in 90 days.. NEVER happened.. Meanwhile, Bank America, KNOWING these charges were FRADULENT, CONTINUED to tack on late charges. I called & told them, I'm not paying for something thats NOT SUPPOSED TO EVEN BE ON MY ACCOUNT! Then Bank America turns my account over to a collection agency & reports this as a charge off to the credit bureau's & ruins my credit!

K.c. of Baltimore MD (08/12/08)
My service was suspended from non-payment (was out of the country for several weeks & had forgotten to pay the previous bill), which I then paid in full on 8/5/08. As of today, 8/13/08 I still didn't have any service, so I called the customer service line (waiting for 32 minutes to finally get through), and spoke with a customer service rep, Manuel.

He informed me that my service was NOT going to be turned back on. That I would have to talk to Sales and set up a whole new account. First of all, I recieved no notice of this. I fully understand that I was delinquent in my bill, but I paid this in full, it did not go to a collection agency, and I would really hope for some kind of notice.

I have been waiting for over a week for my service to be restored, and in the meantime, my security alarm has gone off, and since my phone line isn't up, the alarm company did not respond. I also apparently could have been using this time to find a new provider, since I will not be going back to Cavalier.

I signed up for Cavalier four years ago, with the desire to get away from the bigger companies because of the horrible customer service they provide, and also to give some business to a smaller company. In those four years, the customer service has gotten increasingly worse and more frustrating. Including today, with Manuel, who not only could give me very little information about why my account was terminated (i.e. at what point that occured, etc.), made no attempts to apologize for the inconvenience, or even be the slightest bit polite. He gave me no information on what to do with my modem, which incidentally needed to be replaced anyway (I hadn't gotten that far given the ridiculous phone tree and the absurd wait times) - so I'm assuming I just dispose of it.

This is just the final icing on the cake of completely ridiculous customer service. I'm sure the wait times are so long because they're hoping you will give up and hang up. And to not have customer service available on the weekends or after 5p.m. is completely ridiculous. Cavalier has been a huge disappointment, and I'm sorry to see that in such a short time it has gone the way of the larger companies. It sure didn't take long.

James of Warren MI (08/11/08)
Was disconnected supposedly due to lack of payment. My bill was up to date. After calling them, the person I talked to said there was no disconnect order. So he filled out an order to restore service. 2 days later still no phone. I called again, they said it was restored the day before. They must be a problem with AT&T's lines. So they sent out AT&T, AT&T say's all AT&T equpment is ok. It's Cavalier's problem. He also did a quick(and free) in house wire check, no problems inside.

Call again, they then schedule to have a tech look at Cavalier's equipment. Havn't heard anything, Phone still isn't working after 5 days.

Friends don't let friends sign up for Cavalier. I'll be going back to AT&T.

Stacey of Sterling Heights MI (08/09/08)
Cavalier disconnected our phone by mistake on Friday afternoon. I tried calling the customer service / repair number (allegedly 24/7) and never reached a human being. When I finally got a hold of someone Saturday morning(after 20 mins. on hold), they admitted that they were at fault at the disconnect of our phone and I was guaranteed that it would be back in service in 2 hours.

When I called back in 2 hours when the phone was not back on, the same Rep advised me that she put in a service call for the reconnection and it would be back on by the end of the day. I told her that was not an acceptable answer, was put on hold and when she came back, told me that she had spoken with the Supervisor of the repair/re-connect dept. and again, I was guaranteed that my phone would be reconnected by 1PM.

When I called back a third time at 1:30PM (phone not connected) I was told by another Rep that (1) a service call for the reconnection of my phone was never placed (2) THAT particular dept. only worked until 12 Noon. I was further told that there was nobody that could help me until 8AM on Monday, so I would have to go without my phone until then. When I asked her for the ID No. of the first Rep so that I could document everything, I was told that she did not have access to that information. Also, even after BOTH Reps admitted that Cavalier was at fault for the line being disconnected, neither one offered an apology.

A large hunk of my Saturday morning/afternoon was spent on HOLD, only to find out that nothing was ever done and basically, I was lied to by the customer service rep I had spoken to on two occassions. I have never dealt with such incompetent people as the alleged customer service reps working for Cavalier. This has been beyond a headache and thanks to my awful experience with Cavalier, not only will they be losing me as a customer, but my family members as well. I cannot stress how awful they really are!

Paul of Atlanta GA (08/06/08)
We bought a new house within the City of Atlanta and called Cavalier July 16, 2008 to have our existing 2 phone lines moved to our new house. Cavalier promised this would be done in 15 days, or approximately July 31st. Saturday, August 2, 2008 I checked with Cavalier's Customer NO-Service desk, and they promised that the 2 existing phone numbers would be installed and operating by the end of the day at the new house. They were not.

Monday, August 4th I called and the Customer NO-Service Desk promised that the 2 existing phone numbers would be up and operating by 5 PM. Nothing was connected. Tuesday, August 5th I called and the Customer NO-Service Desk promised that the 2 existing phone numbers would be up and operating by 5 PM. Nothing was connected.

Wednesday, August 6th I called Service and I was told a Telephone Technician was going to be sent out to the new address. His name was Stan. Stan said the order unfortunately showed the old address only and not the new address. Therefore Stan said, I would have to call Cavalier again to issue a NEW and correct work order that provided a 'facility' (or wires to connect the 2 existing phone numbers) at the new address.

Wednesday, August 6, 2008 I called Cavalier Customer NO-Service desk and they said that they had mistakenly put in the wrong address July 16, 2008. The lady at Cavalier said unfortunately they would have to put in a brand new order for the 2 phone lines to be transferred to our new home address, and that the WAIT WOULD BE ONLY ANOTHER 10-15 DAYS!

The damage done was the wasted time to call Cavalier Customer-Service Representatives. It is a giant sinkhole of wasted time dealing with these Cavalier employees. There have been serious economic damages too. I operate a business from my home, and since July 28, 2008 I have not had phone service or fax service, and customers and prospects have not been able to reach me. 

Renee of Southfield MI (08/01/08)
I am emailing, mailing and faxing this to 4,500+ contacts in our database plus I will tell everyone I know about the HORRIBLE treatment received from Cavalier Telephone Company. They have NO CUSTOMER SERVICE. They have human beings without brains. Everyone I spoke with at Cavalier since April 2008 seem? like they are helpful but no one follows through.

We closed our Dearborn office and on April 30, 2008 completed the necessary forms provided by the Cavalier Disconnect Coordinator to disconnect our old # of 313-724-0270 and to have a recording placed on the line saying the number has been changed to 248-352-6880. It is now August 1, 2008 and still NO RECORDING although over half a dozen Cavalier Customer Service Reps promised theyd take care of it! (this is what I mean by no brains).

Heres the worst part although the old number was disconnected and the telephone account was closed? they STILL continued to withdraw hundreds of dollars from our account for a couple of months and they PROMISED to send a refund check. We are still waiting for our refund check. One Cavalier Customer Service rep was stupid enough to tell me In order to stop the auto withdrawals from your account, you must close your bank account?. This girl was more than stupid.

I ask them via the telephone, fax, email or chat rooms to please have a person who can really truly help me with these simple but time & money consuming problems but NO ONE FROM CAVALIER HAS EVER CALLED ME. I guess they dont have good phone service.

So if Cavalier Customer Service does not exist and before the farm their call centers to India, I suggest to those of you who have Cavalier GET OUT NOW. If you are considering Cavalier for residential or business - - - - - - DONT!!!! I am in the process of filing a complaint with the FCC, Better Business Bureau and may be a Court action against them will be necessary. If you havent guessed by now, we wont be using Cavalier for our future offices.

Sharon of Richmond VA (07/31/08)
This company has been annoying to the twelth power! They have increased the base rate by 50% plus, have poor tech support, and it is impossible to speak to a human being. They have suspended my service before payment date, and charged a reconnection fee. If you call the # listed, you will never get to speak to anyone about the problem. I even tried to use the crisis option, with no response. I have put up with them as I haven't had the time to shop a new service, and want to keep my #. The only way to reach a real person, is to call the numbers listed in the white pages. I give them a zero in customer satisfaction.

Sandra of Marietta GA (07/31/08)
I called Cavalier Phone for regular service. My current carrier was disconnected the next day but Cavalier couldn't get me service for another 3 weeks. I called various times checking on it, serv reps kept saying 'it's ringing here, your connected'. Getting off the line with them to find 'it was not ringing, no service'. After finally getting service, I called to add DSL, they told me 3 days. 7 days later, my service was turned off without any notice on a Friday afternoon.

Called the following Monday, said a tech was @ my house for the DSL hookup & couldn't get to my phone box. I told them, I was home that Friday, no one was there, the phone box is totally accessible. When are you going to up my phone on? He will be back tomorrow -- this went on the entire week. No one cared that I didn't have a phone, kept saying 'you'll have one when the tech arrives'. They even told me to stay home to show him the phone box, I did, no one showed up. After calling & calling asking for a manager I finally got someone who cared & got my phone on that day. It was turned off at the 'crossbox' in the area.

Now I'm calling & calling still waiting for DSL, only to have my phone turned off again by the tech with the same 'can't get to the phone box'. Called them, said there is no fence, no gate, anyone can access my phone box, he never showed up as I do work from home. No one would put in a ticket to get my phone turned back on, I asked for the previous person to help me again. Of course, they didn't know her. I again asked for a manager, 'they are all in a meeting, or on vacation'. They passed me from one idiot to another.

After finally telling they that my leg was in a cast (which it is) and that I there would be law suite if I fall & can't call anyone, they opened a ticket to get my phone back on - but this time it took 4 days. I have now switched back to AT&T!

John of Portsmouth VA (07/30/08)
They turned my service off due to a problem with their representatives. I had spoke to this individual about the extention on my account. I told her; I was disabled, receive only one check per month. I had called their rep on 22nd of July and had an extension put on my acct. She told me that it was not approved due to an earlier promise to pay on the 28th.

However, the problem is not this earlier promise, but that the last rep I talked to did not mention that my request did not get approved; he told me that my service would not be interrupted due to no pymt. This afternoon on the 30th, my service got cut off. I called and had to wait 25min to get someone on the line to explain my side and to see why my service was cut off. If a rep of this company told me and anyone else that their service would not be interrupted and a pymt arrangement made for the 1st of next month; then y would this company LIE to me. according to Jessica in collections; I had made an arrangement to pay on the 28th and because I did not pay my service is off until paid in full...She told me that I had to pay by Money Gram for arrangements. I have paid pre-arrangements in past by giving cashier my bill, amt 2-B-PD and she gives me a receipt. I then call Cavalier Customer Service to give Receipt #, time I PD; and anything else they need off the receipt. I also believe that Cavalier is hacking my computer sys and this did not start until 7/11/2008.

I have had the same service with them for over a yr and nothing lk this has happened until that day. I asked for better service from Jessica in a remedy of this misunderstanding and she would not budge.

I am a Disabled Fire Fighter from Suffolk Va. I am a Butcher for Farm Fresh ( a local Grocery Store); I have been out of work since December 2007 for another possible disability. I have a lot of Emotional Problems with the fact that I was the main Provider until I cut the tip of my finger off in Jan. 07. Due to my absence from a full-time job and the lack of weekly income; I have a hard time paying my bills in full. I am only paying minimum bal. and even that takes its toll.

I applied for Social Security Disability; my wife and I take meds that we both have to have for LIFE; so, for me I feel like I was LIED to and that they fraudently signed me up for the 28th pymt. I knew I had to call on the 22nd (because the bill was due on the 23rd)to extend the pymt to the 1st. This created a lot more STRESS. I suffer from Severe Migraine Headaches which I take Meds for also. My wife suffers from seizures at night and arguments and added stress doesnot help at all. I FEEL that Cavalier's Rep on the 17th Frauduently put in the computer sys accepting the pre-arrangement for the 28th that I did not agree to. This led to my service being cut off.

Ken of Leesburg VA (07/29/08)
I ordered Cavalier through one of their slick fly-by-night telemarketing firms -- which i could not contact, funny enough once i had problems -- and they didn't tell me it would take 4 weeks to get DSL! They turned the phones over July 3 and the Verizon DSL went out. I had to talk to seven people at Cavalier before someone told me that it could take up to 4 weeks for the Verizon to be free from the line. SO, i had no internet for a week. Plus, i had to buy a dialup modem! I switched to Comcast. The very day Comcast pulled the lines over for voice service, guess what -- the Cavalier modem and rep arrived to do the install! I didn't even get a reply to my certified letter of complaint to the co. president Ed Meyercord, who should be known as Fast Eddie. Tell the world not to go with these bums.

I lost out on a good job applicant due to this situation.

Robin of Philadelphia PA (07/27/08)
I think Cavalier hires C/S reps. with no previous experience. They are rude, unprofessional & have limited knowledge about any of the services they sell. When I decided it was time to try another service they disconnected my service a week prior to the scheduled date.

Thannk GOD for ceel phones. This was the only phone service I had for 7 days with a 3 yr old child in the house.

Bridget of Dearborn Heights MI (07/20/08)
Cavalier Telephone has the worst customer service in the United States. The only time you can actually speak to a live operator is to get new sevice. If you are an existing customer you must wait on the phone for 30-45 minutes to speak with a rude and snappy customer service agent. I tried to port my phone number from them--- a service I paid them for---and it did not happen. They turned off my phone service prior to the connection date with my new company which means you can not port from a non working number. Thanks Cavalier for nothing!

I ended up with no phone for 48 hours and a new phone number.

Tammy of Philadelphia PA (07/16/08)
Biggest scam and worst customer service of any establishment I have ever been involved with. Spiteful company. If service is shut off they keep it off long after full payment was made.
Too many economic hardships too mention.

Deborah of Atlanta GA (07/09/08)
My phone was turned off for lack of payment, I paid right away,was given a number for restored service and was told it would be on within 24 hours. I was not able to speak to anyone in costomer service due to wait time of over 30 minutes. No one would help me. The automated service said 24 hours. I have had many problems with this company, they have horrible service, and ill informed, rude emplployes.

no phone service, can not call 911 in case of emergency, I live in the city limits where there is a very high crime rate.

Mandy of Chester VA (07/01/08)
I have had caviler service since 2003. I was happy with them until we moved in Nov. of 2007. I called caviler on the 28th of Oct. 2007 to get my service moved. I was told that I could have my phone number moved but not my internet or cable, they were not available in the the area we were moving to (3 miles away). they said my phone would be transfered within 14 days and the cable and internet wuld be disconnected. I had my calls routed to my cell phone and waited for the phone to get connected at my new address.

It took them 4 months to transfer my phoneline and dissconnect the cable and internet service. the whole time they are billing me for this and telling me if I don't pay the bill than they can't hook up my service. They finally credited me part of the payments I made back but they still said I owed more. Then I got 1 month behind on my phone bill in May They disconnected me On June 4th. I called they said I had a past due balance of 85.00. I paid that and two days later they said I had additional past due balance of 90.00 so I paid that. The operator said my phone would be back on in 24 hours. 2 days later I called and found out that my phone was permently disconnected. I talk to a supervisior and they said that my phone would be turned back on in 7 days by July 1st. I called because it wasn't and now there telling me I can't get the number back at all and I owe them another $50.00 for the month I haven't had phone service. and will have to pay an additional 70.00 to get a new number.

Sunny of Taylor MI (06/17/08)
On May 7th I switched to Cavalier (phone and DSL). I received the modem on the 14th. Followed the directions and it did not work. Called support and they said they have to get a tech out. Next day the tech showed up and examined the outside line. He said they have to ask ATT to fix the box... okay .... this took 3 days. Then I tried and gues what the DSL did not work and the phone ..we could not make calls... we can receive but make calls ..... so .. I called cavalier ... another hour and a half on the phone .. they said they have to get ATT again because they used a filter on the line ... okay ....that took 4 days. ATT came again and removed the filter ... now the phone works but the DSL still does not work.. called again for a nother 2 hours.... this time they said we have to replace a coil ... this will take 2 weeks... I waited 2 weeks .. nothing ... called an hour on the phone .. the third party company that should replace the coil is busy .. another 2 days .... then I call and get that I owe $135 for a service that I did not get .. waiting more than a month .. so I canceled the sercvice that I never received ..... that is another story ...SO be SMART .. get as far as possible from Cavalier

I could not work from home all this time and had to go somewhere else

Carol of Newtown PA (06/17/08)
We called our phone company provider Cavalier, to add a business line. We received notification from Cavalier that our new phone line would be activated on June 11th. On June 12th, the Cavalier technician came to the house. He tried to activate the new line and was unable to do so. He indicated that he thought the problem existed on the outside wiring and Verizon was responsible for repairing the problem. However in order for the Cavalier tech to confirm that the problem was on the outside, he had to disconnect our working line, connect that wiring to the non-working line and go to a an off-site location to determine what and where the problem actually existed. He never returned to reconnect our good line.

I spent over 90 minutes that evening trying get an explanation as to what happened and how quickly could I get my phone line reconnected. I was put on hold several times. Two times, I was on hold for more than a half hour. I was pushed from department to department, in an effort to get the phone line reconnected. I explained each time that my 84 year old mother has Vital-Link, which is connected to the phone line. Without a phone line she is completely exposed. In the middle of the final attempt to get service, I was disconnected.

The next morning (Friday morning), I began calling Cavalier again. I was on hold for 45 minutes. The frst rep told me that both Cavalier and Verizon were working on the problem as we were speaking. I asked to speak with a supervisor because I wanted assurance that the line would definitely be reconnected on Friday. I was told that a supervisor would not be able to confirm reconnection that day. I was on hold another 40 minutes. Spoke to that person only to be told that they weren't a supervisor and that his notes indicated that no one would be out to reconnect the phone until Monday. I was on hold again for another 35 minutes. I Finally spoke to a repair supervisor. He confirmed that no one would be here until Monday morning. I was put on a Call add-on which means that if time became available that day, Cavalier would try to get someone out. In total that morning I was on the phone more than 2 hours.

On Monday morning I contacted Cavalier. The first rep assured me that a technician would arrive between 8:00 am and 5:00 PM that day. At 1:00 PM, I contacted Cavalier once again and I was told that the technician would be at our house at 7:00 PM. I asked her which company was coming at 7:00 PM, to which she replied, Verizon. I told her that Verizon had told us 3 days ago, that the problem was a Cavalier issue and could do no more. She back peddled and said she was mistaken an that Cavalier would be out at 7:00 PM. Finally at 3:00 PM, the same tech that disconnected our phone arrived and reconnected the wires and once again we had service. We still don't have the second line installed. The tech that reconnected the wire, said the problem was with Verizon.

I used approximately 240 minutes of cell phone time. We have a tracfone so those minutes are quite expensive to purchase and replace. I had to take the day off on Monday to wait for the technician and I went to work two hours late on Friday morning, as I was trying to get my service reconnected that day. My mother was without service for her Viatl Link for 5 days. I would like to be re-imbursed for my tracfone minutes, my lost time from work and the time that my mother didn't have her Vital Link. The second line is a new business line. Who knows what business we've missed?

Judith of Novi MI (06/14/08)
Ive been receiving numerous calls from Cavalier. Almost daily their number comes up on my caller I.D. I'm tired of it. I have also answered the phone and spoken to telemarketers- three times in the past week or so Ive asked them to take my name off their list. Today there were two calls, one in the morning and one in the afternoon. I repeated that I dont want them calling, I am on the National Do not call list and please take me off your list.

Can you imagine (what sounded like the very same woman) calling me back the same day,after being told not to? It is more than annoying. I will recommend to anyone I meet that they not do business with this company. I did business with them previously and had difficulty with them when I decided to terminate my relationship with them. This is the most unprofessional business Ive had the unpleasant experience of doing business with in many years. I consider these recent phone calls as harrassment.

Its pure annoyance and harrassment at this point.

Andrew of Seattle WA (06/12/08)
We signed up with CavTel because the monthly long distance charge was so much less than Qwest, who we had been using. As the months went by, the charge kept going up until it was $100 a month. We cancelled our service in May 2007 and contacted CavTel by phone with the information. We went back with Qwest. We had been paying Cavalier with Autopay via our credit card. After cancelling, Cavalier kept charging our card, month after month. We made repeated calls and spent many hours on hold, etc. Finally, we were forced to cancel our credit card to prevent further charges.

We submitted a dispute through the credit card company and they credited us $206.58 for the charges from 8/29/07 to 10/01/07. They said the earlier charges weren't reported to them in time to deal with them - they must be contacted within 90 days of a problem - we just kept believing Cavalier (isn't that name appropo?) and waiting for the charges to be stopped and reimbursed. After the cc paid us, we made another series of calls and talked with Mr. Bill Fyler and he agreed that we were due a credit for $318. We received a check for $195.20.

When we called again, we were told we had not cancelled until November 2007 and no further payments would be made. We were told to pursue the matter further we must fax our request to Special Services which we continue to do to no avail. The documentation clearly shows when we switched our service and many times the company's representatives agreed that all the information was correct and that they owed us the money. We have kept contacting them by fax because we believe it's the principle of the thing. They still owe us $122.40.

Sharon of Baltimore MD (06/11/08)
I have been a customer with Cavalier for 4 year and I had always paid my phone bill about every other month my bill was always so small that it was better for me to paid that way, I had always paid my balance off. On about April 30,2008 I called Cavalier to inform them that I was moving to a new location and needed to transfer my service, at that time my bill balance was $52.08 due 5-5-08 the operator told me it would take 14 days to transfer the service, I though 14 days was to long time so I informed the operation I am going to look for other services that would connect me to telephone services faster but after a couple of days I called back because I did not what to lose my old telehone number and to keep my e-mail address. I also wanted to apply for the new C2 internet service

I gived all my new information to the Rep.he informed me the service is not in my new location but we will get my telephone service transfed, after a few day a message was lefted on my cell phone that C2 could not be connected to the new address I Waited and Waited for my new phone service but nothing I called Cavalier again using my cell calls after calls holding and waiting for a total of about 2 or more hours for help I was told you must pay a balance of $108.05 plus an addition $70.00 or more and your service has been suspended!

But WHY I have been a customer for 4 years I could not believe that Cavalier was treating me like this 4 year customer to suspend my service and to be treat this way was totally unfair. All I wanted was new telephone service at my new home was that to must to ask for . After this bad service I received from Cavalier I will alway tell my friends and family never to us Cavalier Telephone Service. I will also send this complait to the Better Busines Bureau. I have now received new telephone service with Verizon and a high speed internet service the connections was done in a few days for the same monthly cost.

Robert of Mechanicsville VA (06/10/08)
Our local land-line phone service went out Friday June 6. I called the customer repair number (866) 221-1063 and held for extended periods of time and never reached a live person nor any help. While on hold using my cell phone, I got online and found that they have an online chat for repair. So I got on that and finally got a person and expressed my problem. The representative was able to get my problem reported. I probably spent 2 1/2 hours dealing with this on June 6.

They told me that a Cavalier Technician would be out today June 9 to repair service. No one ever showed and our service was not restored. I called again and held for an extended period of time. So I got back on the chat and reported that the technician did not show up. The online rep said that one of their people did come out and found that it was a Verizon problem and that Verizon would have to come out. But I got no call to this effect. This means another day of waiting. As I write, I am waiting online for them to let me know when someone will be out.

I have dealt with a lot of voice prompts and automated systems as a consumer, but this one is the worst I have ever experienced. I tried everything to get a live person to no avail. Up till this time we have had Cavalier telephone and have not had any problems. This is really the first time I have ever needed to have them service our account. And the service is deplporable.

I plan to cancel our service as soon as I can get our dial tone restored. One of the reasons this is bothersome is that we have a fire and securioty system tied into our land line. So it is unfunctional.

Thomas of Norcross GA (06/07/08)
on or about march 21 2008 I called about DSL service. I was quoted a price of $ 39.95 and mailed a contract. I signed the contract and placed back in the mail. Having not heard from them I called on June 3 or 4 th. I was disconnected four times.

Finially I called the next day and got someone who appeared to be concerned. After some conservation she agreeded that four disconnects are more than by accident. She was going to place another contract back in the mail to me and gave me a fax number to fax it back when it arrived. She also agreeded to credit me three months of free service for all the previous problems.

Today June 6, I received a call from this person who informed me that they no longer offered this service in my area. I could call baqck in three to six months. I just want to know why in three months did not someone follow up and then why do they claim to offer a service in reality they do not have? Can someone explain???

Richard of Dearborn Heights MD (06/05/08)
Our Company has a credit due from Cavalier Telephone in the amount of $3,000. The only way to have the money refunded was to cancell the service. [We] cancelled the service in February 2008 and it is now June 2008 and we have yet to recieve the refund! The Cvalier representative states it will be another 60 days until we ercieve the money. This has taken so long that I believe we should earn interest equal what Cavalier charges its cyustomers when they pay late!

The damage shere is the time value of $3,000. What right does Cavalier have to hold onto customers money for extended periods of time!

Carolyn of Baltimore MD (05/30/08)
I ordered service with Cavalier telephone. During the process I spoke with several customer service representatives. Every time I spoke with one I would get different answers. Finally I got the C2 service. Since getting service with Cavalier I have had static on my line ever since I got the service. This static interferes with my internet speed and with my telephone conversations. Cavalier had no problems giving me their service knowing that I lived on the 2nd floor of the building I live in but refuses to do any repairs on my line because I live on the 2nd floor.

That isn't right. If they can give me the service knowing that I live in what they consider an apartment, can bill me knowing that I live in what they consider an apartment, why can't they fix my static problem knowing that I live in what they consider an apartment. Every time I have discussed the situation with a customer service agent they tell me that it is Cavalier's policy not to do work inside apartment complexes because if there was any damage they would not want to be held responsible, that my landlord is responsible for the upkeep of my telephone line. They didn't need his approval to give me the service.

I'm sure I pay the same bill as people who live in single dwellings, why am I not receiving the same service they get for the same money? I'm seriously considering changing to Verizon if they will guarantee that they will fix my static problem. Their fee is about $25 more a month than Cavalier but if it will fix my problem then I will have no other choice than to go with them.

I have poor service. My bill is $70.19. I am unemployed and therefore on a fixed income. I could use those funds on something else.

Charlotte of Baltimore MD (05/27/08)
I received my bill from them and am disputing two long distance calls to the same number. There are only two people in my house, I was in bed recovering from an operation and the other person was at work. One call was for one minute, the other for 14 minutes. I called the number on my bill from work and we don't know these people and they don't know us, but cavtel swears this call was made from my phone. Now, the connection box is in my back yard which anyone can access due to no fenced yard but it requires a special tool to open. But Cavtel is swearing these calls were made from my phone, not happy about this at all.

Sylvia of Dacula GA (05/23/08)
After calling telephone directory - 411 I was given two wrong phone numbers. After the third call for the correct number that I needed I asked the operator for credit on the two previous numbers requested that were given in error. The operator- 411 said that I would need to call Cavalier for the credit. She even gave me the number to call. When I contacted Cavalier....

I finally reached a person and asked for the refund on my account. The person was very rude and acted like she didn't know what I wanted...she even said to me I don't know what you mean you want a credit on a call from the directory service. I explained that anytime I call directory service Cavalier charges me 75 cents for each call. Since this was 1.50 in a matter of seconds I felt strong enough to get a refund. The customer service of Cavalier just sat quietly for what was an extended period and I finally said, ARE YOU THERE...she responded with yes I am here but I don't understand why you want a credit with us. We don't give credit. I explained again that I wasn't paying for the wrong numbers given and she said when I call 411 I take it upon myself that I could be given a wrong number and that is a decision I make when I call.

SO...Cavalier can make the charges of 75cents per call but won't credit...give me a break! This is fraud in my book...if you can charge you can credit. I told the customer service representative that I will be changing my telephone services before the end of this day...IN WHICH I ALREADY HAVE!

I immediately changed phone services after being with Cavalier/Talk america for a number of years.

Lori of Baltimore MD (05/06/08)
During the transition to a new telephone/internet provider, my Cavalier Telephone bill was overpaid. I contacted CAVTEL and was told that a refund would arrive shortly. When I did not receive a refund, I called again and after some searching -- they agreed that I was owed a refund but that one had not been processed. I received email confirmation that I was to receive arefund -- but that it would take 2 months to process. After prompting CAVTEL because it had been more two months, today I received an email saying that my refund had been denied. The quoted amount of the refund was $20.20. However, my refund should be between $80 and $100.

I initially contacted CAVTEL shortly after the overpayment and expected to receive my refund promptly. The situation has dragged on and on -- and the overpayment was approximately 6 months now. In addition to the time and energy that it appears that I have wasted in following up on this and the amount of money that I am owed -- I have no recourse to work with my bank on recovering the overpayment because so much time has elapsed. I am also extremely confused and feed up with the conflicting responses that I have received from CAVTEL.

Debbie of Warrensville Hts OH (04/30/08)
i calle dto oreder telephone service and was told that it would be up to 30 days before they could get someone out to hook it up. then after the initial 30 days were up i called to cancel stating that i've went with another phone company, they (cavalier) has been billing me for a phone that i never had set up. when i called to complain to them about sending me bills for a phone that i never even had, they say there is nothing that they can do about it.

i now have a telephone bill that's hanging over my head that i never had mind you, also they are threating to put it on my credit for non-payment. the bill now is over 200.00.

Darryl of Southfield MI (04/25/08)
I discontinued my service with Cavalier Telephone on January 2, 2008, where it was transferred to ATT. The billing on my account was current, and I even sent the January payment before realizing that all billings are one month in advance. After many inquiries over the last four months, Cavalier has not provided me a refund of $110.01 (a refund of the extra amount plus the prorated short month difference), which they agree is due me.

Ironically, their system does not list the service as having ended, but that I have a past due balance accumulated since this January. My service and telephone number was transferred to ATT, directly from Cavalier. How can I have two services for the same number? Each month, since January, Ive called about the credit, but is given the same story each time the system does not show that the service has ended? and we will make notes and to call back in 7 -10 days to find the status.?

Ive talked with both service reps and managers, to no avail. Today, when I called in, the computer would not transfer me stating that I have a past due balance which is being sent to Collections? and do I want to pay it over the phone.? In order to get past the computer to talk with a representative, I had to act like Im calling for new service. Today, I talked with sales rep Linda.? My records show that I talked with her in the past.

Refund of $ 110 due me plus the loss of interest on the money.

Tiffany of Detroit MI (04/12/08)
In the middle of January 2008, I made the bad decision to contact Cavalier for my phone and internet services. They informed me that the connection process would take up to two weeks. I agreed and I proceeded to set up my accnt and give them my credit card info so they could take out the up-front 40.00 deposit. Needless to say, they took that out of my checking accnt quickly. Too bad I can't say that much for the phone process. Anyway, 2 weeks passed and still no service. I called and they then told me another week. No service yet. I called back and they (Cavalier) said it would be a couple more days and for me to call back. So I called in the couple days like they asked and it still wasn't complete. After that fiasco, I decided to cancel my order. (Mind you, u have 60 days to cancel in order not to recieve a bill or be charged.) On February 6, I had been already calling to see if the cancellation had gone through. By late February I had spoken to 10 representatives that all had me on hold for 25 minutes at a time within 1 mnth. All of the reps that I had spoken with gave me the run-around and kept telling me the accnt is not cancelled but they would put the request through. 9 times i heard that story for 2 months (late Jan-Mar 2008). The very last rep that I had spoken to was no help either. His name is Andrae badge# 7217, his supervisors are Brett and Amber. I spoke with him on March 26, 2008. He would informed me that the accnt still was not cancelled and by this time I had recvd a bill for service that I don't even use. I asked to speak to a supervisor and he said that Bret was on another call. He would not connect me to Bret or Amber and basically told me that if I kept holding on to speak to a supervisor he would have to disconnect me so his line would not be tied up. So in other words, his free line is more important than getting my situation resolved. He took my name and cell number and said he would give it to Bret and he would contact me within 48 hours. Hmmmmm, this was March 26, 2008 and it is now April 12, 2008 and I'm still recieving bills for a service that was supposed to be cancelled 3mnth ago. Bret has not contacted me nor do I think he cares to. When they want your business, they are very quick to pick up the phone and take your money. When you want to cancel, they put on hold for a very long time and then have the nerve to be rude to you and give you the run-around. Now, they still have my 40.00 deposit and I don't even use their service...I want my money back, Now!

Everytime I try to get this issue resolved with them, they are rude and I get sick to my stomach because of their attitude towards me. Also, they are not open on weekends so I have to contact them from my work which is not very professional on my part, but I don't have a choice.

Nevra of Arlington VA (04/11/08)
This company is sending me mail using a shell address. The envelope looks like it's coming from the local courthouse here in Arlington. There was an article in the April 7 issue of Newsweek about this, on page 44 entitled Suite Scams. It talks about how small companies create virtual addresses that lend false credibility. And of course the shell address combined with no real address listed on their website, and also combined with the statement Important Information Concerning Your Utilities on the front of the envelope make it impossible not to open the envelope. This kind of masquerading has got to stop.

Angered me so much that I spent 30 minutes finding and writing to this site.

Timothy of Mechanicsburg PA (04/08/08)
On January 16th, 2008, I cancelled my long distance account with Cavalier. On March 10th, 2008 I received a bill in the amount of $112.41 Thinking it was just a mistake I contacted them via the web and had an enlightening chat with a cyber-entity who quickly verified that while my account had indeed been cancelled in January, the bill was valid because Cavalier had not been notified by my telephone company that they (Cavalier) had been dropped. Question: How could I owe Cavalier this money if my account had been cancelled and the service not used in two months?

In order to protect my good credit, I was advised to pay this and did so through gritted teeth. I would never consider doing business with them again.

Jan of Warren MI (04/02/08)
This person was very rude to me so I asked to talk to the supervisor and she refused to do that. I argued and asked that I be transfered to her supervisor, she then said ok but disconnected me. This was after I was on hold for customer service for 27 minutes.

I will have to call again but you are on hold for forever. They have the worst customer service I have ever seen.

Brian of Mount Prospect IL (04/01/08)
Cavalier, despite my request to end their service, refuses to releese my 2 toll-free numbers. They surprised me by disconnecting the service and demanded extra payment, which I gave them. I want to end this nightmare, but they insist that there is a mismatch in request form without providing details. I emailed them and received their mails. They know me as the owner of account and still refuse to release numbers which are my property.

My service was shut down for several days, I spend lots of my valuable time on them and bickering and listening their stupid arguments It is very frustrating to be their customer.

Valerie of Virginia Beach VA (03/31/08)
I email and called Cavalier on phone to let then know that the DSL line they sent me in December 2006 did not work. and for last year and 1/2 I have been bill for service. The first 3 month was 9.95 of which I paid and I have paid an additional 25.00 for last 13.00. I have call weekly only to have them to continue telling me they are going to credit my account. When I do not paid the bill they send me a cut off notice. I tried just changes service but some how Cox was not able to get Cavalier to release my line. I have copies of all the bills and I have not received not one credit from Cavalier. I email them and everything but no one seem to be able to help me. If you need me to fax what I have just email me a fax number. They currently owe me 354.85 as of March 2008. How can I get this DSL taken off of my bill and get a refund. I have never log on to service and they have told me they had cancle the service but do not know why I keep being bill for it.

I paying for DSL line that I have never used and but keep being bill for it and have to pay for it because they will cut my regular phone service off is I do not pay.

Lisa of Virginia Beach VA (03/25/08)
#1 My residential telephone line was accidentally cut during an repair of a stockade fence. There was not an adequate labeling of the line.

After contacting Cavalier in November of 2007 to repair, arrangements were made to repair. Twice appointments were made with a cavalier representative and no-one came to service. I contacted Cavalier numerous times to resolve. A repair man came out to the house and strung a Temporary line- bright orange from the rear of my home strung over (2) fences to a box behind my neighbor's home. I was promised that a permanent line would be placed as soon as possible.

To date (March 25, 2008) I still have the same line strung over my fence. I have sent a written complaint to Cavalier without response.

#2 My business line: Last year one of our 2-line business was forwarded to a residential home for a period of FOUR months. The way we became aware of it was that the resident that owned the line came to our office to indicate that she had been receiving calls for this period of time. We called Cavalier and they fixed the problem but were unwilling to compensate us for our loss of the entire line for that length of time. They told us that we could not prove it.

I have since put my requests in to an alternate company to take over our services for the 3- business lines and 1 residential line. I vow never to do business with Cavalier again. I do not recommend them for anything. Quick to bill. Very sluggish to remedy anything if at all.

#1 Inconvenience and embarrasment of line strung over neighbors home. Appeared as if we were bootlegging the service. Line that fails regularly for a period of 5 months.

#2 Loss of potential business phone calls to schedule services for a period of 4 months. Unable to recover or imagine loss.

Sammy of Woodbridge VA (03/24/08)
I was a customer with Cavalier and their VoIP client, Phonom for years. When I moved in December to another town that Cavalier does not service, I cancelled my account. It was paid in full, and I was assured I owed nothing and would not owe anything. Now, at the end of March, I have received a collections letter at my new address saying I owe Cavalier $93.46, and an attorney fee of $28.03. I have received no bills from Cavalier prior to this letter. I have received no service from Cavalier since my cancellation in mid-December 2007.

Except for the incredibly low prices they offer for their services, I would never recommend them for anything. I have had several items of concern or dispute with them over the years, and they are undoubtedly the most mismanaged, poorly staffed, incompetent excuse for a public utility or service company I have ever dealt with. Their customer service is unresponsive, their phone system is littered with a bazillion automated roadblocks, and their snail mail address is nowhere to be found on their web page. I guess you get what you pay for, but this company needs to be stomped into a mud hole somewhere.

The letter from the collection attorneys threatens legal action and damage to my credit rating for this fraudulent debt.

Teresa of Brighton MI (03/17/08)
My phone was shut off, so I called and paid on my bill. I didn't receive my last month's bill and thought my husband paid it. When I called and paid it ,the lady on the phone told me my service should be on that evening. When it wasn't, I called back; and the man told me that it could take 24 hours. So 24 hours later my phone still wasn't on, and I called to see why. After the third time talking to the automated system for 8 minutes--before being put on hold for another 15 or more--I finally got a service representative, Angie #23193. She told me that we had a hard disconnect since we didn't pay our bill by March 6th. It was March 13th when I paid the bill. She said that letters went out but couldn't tell me when--but that it was in the past week or two.

We did not get a letter or even last month's bill. I asked her why the two people I talked to the day before didn't tell me this? She had no comment. I asked her why they didn't tell me this last month when I paid the bill, and she said they didn't know this, last month. She said that they are no longer servicing our area, and I cannot get my phone number back since At&T has it. I called AT&T, and they said Cavalier has it since they were the last one with it. I asked to talk to a supervisor after getting no where with this lady and was put on an eternal hold. We called back the next day and got nowhere again. We do not want service with them, but we want our phone number back! They said that they cannot even put on our forwarding number. The last person I talked to said that they are going to recycle and give our number out again, and I asked, "How can you do that when you said you don't service our area?" I asked her to release our number, and she said again that they are going to give it out to someone else. So I then asked for a supervisor and was told to give them a number for them to contact us back. I am so frustrated and cannot believe the lack of customer service and professionalism!!

I have used up hours of minutes on my cell phone calling Cavalier Telephone and others since I cannot use my home phone. This has taken up so much of my time. I have been so upset, aggravated, and anxious over this whole situation, and it has zapped my energy. I've had this phone number for 13+ years. It will take forever to contact everyone with our new number, and I know I won't get them all. There are so many people in our community and the out lying areas that I have contact with on an as-needed basis with all of my volunteer efforts, and these people will not be able to contact me. My children, husband and I now have to remember a new phone number.

Nancy of Detroit MI (03/07/08)
Early in Jan of 2008, we decided to change to Comcast for our internet, cable TV and phone. We set up a date for the Comcast tech. to come to our home. Comcast had to cancel because Cavalier, our then present phone company who we had for years via Talk America, put a freeze on our phone #. We rescheduled, and the technician came out a couple of weeks later. When the Comcast Tech came out he was able to do everything but the phone because Cavalier still had a freeze on our phone. The Tech was rather disgusted because Cavalier, I sensed, is a thorn in the side of other companies, too. To make matters worse, on March 6th, 2008, while my husband and I were sick with the flu, our phone service with Cavalier stopped! I checked our bill online and saw that our automatic payment showed we were paid through March 10th.

So, with out warning, they simply stopped our service! This left us without a working alarm system on our house, and then having to arrange with Comcast to pick up the pieces of this mess! We are also running up cell phone minutes! I complained via email to Cavalier and they simply answered back, "Your service has been discontinued." Shame on Cavalier!

David of Rochester Hills MI (03/06/08)
I tried to switch my home phone and number to Comcast from Cavalier on 1/28/08. Comcast said it would take two weeks because Cavalier was hard to deal with. Comcast scheduled an install on 2/12/08 but could not get my phone number released from Cavalier, even though Cavalier shut off my service on 2/11/08. It is now 3/6/08 and I still do not have my phone number working because Cavalier has not released my phone number to Comcast. Also Cavalier's billing is so slow if you don't send your payment in at least two weeks before its due you will get a late charge.

No phone service to a phone number I have had for 23 years since Cavalier shut off my phone on 2/11/08. I have had to take a day off work twice to try and get service restored without success.

Ashby of Snellville GA (03/02/08)
I am a victim of Identity theft. I have taken all the steps humanly possible to prove that I did not incur a debt with Sprint. I have sent Sprint and this collection agency and many others that Sprint has contracted over the past 3 years to clear this public record of my credit report with to no avail. The last contact was last week from the above mentioned company, and a gentleman named Dennis treated me a second rate citizen. He was threatening me with garnishment. I tried to explain the circumstances that someone used my social security number fraudulently; he refused to listen and kept saying I was lying, and they have no proof of anything and better pay or else. I am tired of getting these harassing phone calls for something that I did not do. These people want my personal information: copies of taxes,w-2 paycheck stubs, etc. I have sent them dispute forms, police reports, etc., only to continue to get harassed.

I am 66-years-old. and I have worked hard, paid my bills on time, and I do not deserve to keep going through this nor the impact it has had on my health, time and credit worthiness. I would appreciate if someone could assist me to get this matter cleared up and make these people stop harassing me on a daily basis.

The stress and harassment I have dealt with for over three years is wearing on me physically. This is costing me money everyday--my car loan, credit cards and other financial transactions are impacted by higher interest rates than they would be if this was off my credit. My time is money, and I am having to pay money to continually send them the same information over and over to get the same result.

Gary of Jerome MI (03/01/08)
We switched our business phone line to Cavalier on January 31, 2008, and they said all would be up and running in a couple of days. Our internet went down on February 6; and when I called, I was told it would be up by 5:00 on the 7th. Our regular phone lines went down on the 18th of February, and nobody could call in. After many calls to Cavalier, all I got was excuses and a different story from everyone that I talked to. This is March 1, and all the lines are messed up. I've sent faxes, phone calls, etc. trying to get them to release the number to AT&T--all with no success.

I called the Michigan Public Service Commission, and they sent them an e-mail, again with no success. I complained to the FCC but haven't heard back from them yet. I am 30 years in business, I've never dealt with a more unreliable company as Cavalier, and would advise anyone who is thinking about them to go elsewhere as they don't know what customer service is. If anyone wants the full story of this disaster, I'll tell them what I think about Cavalier Phone Co. I'm seeking legal action against them now as they shouldn't be able to get away with this kind of scam.

As of March 1, 2008, I figure that this Cavalier Phone company has cost our business over $10,000 in sales, and this goes up daily as we use our phones for company sales.

Lisa of Superior Township, MI (02/21/08)
The problem started on Jan 20,2008 when my service was shut off for non payment.  I was unaware that service had not been paid because we had a girl working in the office that did not pay several bills. I paid the bill in full and was told my service would be restored in 24 hrs. It has been a month and many phone calls to Cavalier and I still have no service. Did I mention that this is a business that has had no phone service for a month.

We are losing business everyday. I asked them to switch the recording on our phone so that our customer would know that we are still in business but they said they could not do that.

I have been told by many of the managers that they would call me back 'by the end of the business day' but no one has ever called. My husband and I also tried to reach someone at their corporate headquarters.  We can not even contact the right people to make a complaint at a higher level.

John of Plainfield NJ (02/18/08)
There was no notice that my rates would increase until my January bill. I requested a copy of my December bill to confirm, and it shows no notification of these changes. This bill covered charges from Sept. 2007-Jan. 2008, even though I am not on a quarterly bill, for $1,189.03. I had been paying $0.20/min for my calls, and the January bill charged $0.43/minute. I have talked to customer service several times and had requests sent into billing for resolution (#614330), but nothing has been resolved. I've been working with them since I received the bill in mid Jan. (a month ago). By the way, I have had some CSRs tell me that I am on quarterly billing, but my February 2008 bill shows January long distance calls, and my bills from 2007 show long distance calls to the UK through the month of December; so, I have little faith that their billing system knows whether I'm monthly or quarterly.

I currently owe them about $1,500 for this increase, and I feel that I should only owe about $500. Because of this, I have changed phone companies, but I am concerned that Cavalier will put me into collections instead of resolving the billing error.

Charlene of Baltimore MD (02/09/08)
We have been without phone service for nearly 2mos. We first notice a problem with service (no dial tone) on Dec 15th and it continues until today 2/9)

Cavalier technical/customer support has been completely inept and inattentive to supporting us in remedying this situation. We have made repeated calls, spending close to one hour each time... most recently three calls today, two of which we were hung up on - both times by Robert (who refused to give his id number, but did say that he was the Saturday Supervisor The only supervisor who works on Saturday and the one in charge of everything The date is 2/9/08.

Each time we have managed to arrange for a technician to come out -- they were unable to give us a time, saying it could be anytime between 8am and 7pm. The telephone wire in question is in a locked alley behind our home. We are not authorized to leave the gate open during all those hours, and so agreed (each time) that the technician could call on his way over and my husband, who works 1.25 miles away, could meet them there in a few short minutes. Each time, a technician showed up without calling and then closed the trouble ticket due to lack of access.? No one at Cavalier called us or followed up.

Each time we had to follow up and open a new ticket, make the same arrangements, but to no avail. Today, 2/9, we called three times (hung up on twice) to have Cavalier tell us they have no control over the technicians and there is nothing they can do for us. They refused to provide information to me about my account (dates I had phoned, info as recorded on the trouble ticket. They said they could provide only the dates new trouble tickets were opened (12/21, 1/7, 1/18, 2/1, 2/9) but would not provide additional information. Robert (the supervisor that would not provide ID#) said this was not my right and he would not even give me a date before 1/31 which he said was the last date he would tell me and refused to go back in history to provide past dates.

Meg, ID #75001 provided the additional dates (as noted above) but would not provide further detail, she acknowledge I had a right to the information but said she did not have the time to provide the information - it would take her too long, too much time to spend with me. I noted that I thought this was particularly inconsiderate considering I had spent a total of 2.0 hours waiting for them on the phone today, multiple hours before over the past two months, and nearly two months waiting for phone service. She did not concede and would not provide information.

We continue to be billed, and I am concerned that should I close my account, I will not receive reimbursement for the past 60 days. Additionally, we have been without a security system for these days, since we require an active, working phone line for our security system to be effective. Finally, we have had to use cellular phones for all phone calls for the past 60days, leading to additional expense for which we would like reimbursement.

Finally we have spent hours on the phone trying to resolve this matter and as working parents, believe this time is worth money and Cavalier is responsible for damages in this area as well.

We continue to be without service. We have had to use both of our cell phones for all telephone communication -- leading to additional costs for additional minutes. We have spent countless hours -- during and after the work day to try to get this resolved without respectable and respnsive care from Cavalier Customer service, and in our opinion, these damages and interruptions have an economic value.

Michelle of Rockville MD (01/27/08)
I have been making international calls for 3 years through this service. They first increased their rate from 12 cents per/min to 15 cents - without notice in 2005. Then they did the same thing in mid-2006 and again in mid- 2007. The worst part is trying to speak to a live person there and to find out why the rates are going up so fast without proper prior notice to their customers. I have called, emailed, written but I have yet to get a response from Cavtel. Over the past 9-months when I would make an international call, I could never hear if a connection was made; and in many cases it took 2-3 attempts to connect to the other party.

Well, I started to get a series 1-minute charges adding up to as much as $5.00. I once again have called Cavtel to have these taken off but to no avail. Well, Jan. 2008 I receive my phone bill, and their international rates went up from 20-cents per minute to 50-cents per minute! I made calls Dec 1 to Dec 15 at 20-cents per minute; then calls I made from Dec 16 to Jan 15 are now 50-cents per minute:Again NO NOTICE! I have spent the past 2-days trying to reach someone to explain this and have my bill reduced. Can FCC help with Cavtel Unfair Business Practices? Who can I call? Help!

My phone bill basic plan started out at $24.99 per month ($37.00 with additional fees and taxes). January 2008 my phone bill is $168.00 for 109-minutes of international calls plus taxes and fees. This is highway robbery. My heating bill is less than my phone bill. So now I have to pay Cavtel triple the usual amount; I can't pay my heating bill this month.

Janie of Baltimore MD (01/23/08)
Cavalier came out to install a phone line in October 2007. The phone line was never installed and I do not have a dial tone, nor have I ever had a dial tone. I called and called and called. The gave me an account number, sent me my phone number in the mail; still no phone line. I received a phone bill every month; still no phone service. Now I have been billed $350--still no phone service at all and today is January 23, 2008.

Continue to be billed for service not received. Cannot receive or make any phone calls. I have been billed unfairly for $350 for services not rendered; I cannot get another phone until this mess is cleared up. Most frustrating for me and my family.

Mihai of Anaheim CA (01/20/08)
I cancel my account in November '07 (in writting & by e-mail) after I paid my balance in full. I keep receiving a monthly statement, even after I asked in writing twice to stop the harassment.

Larry of Easton PA (01/09/08)
I received good service from Talk America, then Cavalier Business Communications for several years. Their rates went up and service went down in 2007. I changed back to Verizon in Sept. 2007. In Pennsylvania, the law says that the old provider MUST close the account when they are notified by the new carrier. Cavalier didn't. Two weeks later, I got a bill for the new month. I called and ask what was the problems as I have a new carrier? Answer: You never closed your account. Me: The law says my instructions through Verizon are good enough. Cavalier: Oh, I'll close your account. You owe us $.70. I mailed a check for $.70.

One month later, another bill comes in. Now they say I owe 2 months payment. I call, wait on hold, etc. Ray says, I'll close your account and credit you back the unpaid balance. Another month goes by and you guessed it, another bill for 3 months of payment plus late charges (about $300). Remember, they haven't provided my telephone service now for 3 months. I call, wait on hold. Allison says, I'll cancel your account and credit the unpaid balance. Me: That's what Ray and Negiel said they would do after I waited on hold for 20 minutes. Allison: This will take me a couple of minutes. She types at her computer for 5+ minutes and says, okay, I closed your account and credited the balance. Me: how do I know you're telling the truth? Allison: Normally, I'm in billing, but today I also have to handle customer calls. You'll get an updated bill next month Me: Thank you, thank you, thank you. If you transfer me to your supervisor, I'll put a good word in for you. 

Another month goes by. I get another bill from Cavalier for $29.29. Allison credited my account for the service, but not the late charges. I call, wait on hold 20 minutes. Tatiana: May I help you? Me (sweet as sugar): Can you help me with my bill? I explain. She types for 2 minutes. Tatiana: Okay, I credited your bill. Your confirmation number is... We'll see if it's all taken care of. I have my doubts. In the end, I spent about 2 hours on hold and a lot of frustration. Hopefully, Cavalier won't be in business much longer.

Kevin of Horsham PA (01/07/08)
I have not been able to even get in contact with Cavalier Telephone in order to discuss billing irregularities. Since October 2007, I have attempted to contact their customer service department no less than 15 times and have been unable to reach a human being. I wish to cancel my service and have been unable to even do that.

I have received a suspension notice from Cavalier Telephone for being past due on my bill.

Tim&toni of Jeffersonville IN (01/06/08)
When I first ordered this service the cost was supposed to be $29.99 a month. It never was. When I called they said they nevered offered any service for that price. I should have stopped it then. It has raised over the years. I tried to call my brother in England and it would not go through. I called my service and they did not know what I was talking about, they told me to try again. It didn't work. I tried to call back to cavalier and have not talked to a real person since.You are always put on hold, no one ever answers.

Dave of Ann Arbor MI (12/21/07)
Had service with no problems for approximately 6 mos., then I moved within the same city and requested service be transfered to my new address. It simply never happened! After spending countless hours on hold listening to elevator music (disconnected 3x), being lied to by rude customer service reps. after being promised my service will be connected withing 10-12 business days I have finally given up - 20 BUSINESS DAYS LATER!!!.

My last conversation with a rep from their company, who amazingly seemed half inteligent and interested in solving the problem, informed me that the order had accidentally been CANCELED and her supervisor would contact me within 2 days to resolve the situation. Never heard from the supervisor, big suprise. From reading the previous entries on this site I will be watching my credit card bills like a hawk to see if anything appears from Cavalier.

Louise of Detroit MI (12/11/07)
I have been trying to speak with a customer service rep regarding my mothers phone bill. And everyday I call I am on hold for over an hour. Today my mothers service was interrupted. So of course I had to pay the bill that is in question. I held on for 1 hour 30 minutes before I had to get ready for work. When I got to work @ 3pm, I called again and I was on hold until 4:43p when my call disconnected. My mother is 68 years old with dementia and now she is without service for 2 days.

Linda of Catonsville MD (12/10/07)
we had the service turned on in sept 21 07 but was never able to recieve calls.I was unable to contact the company so we signed up with verizon since oct.12 07 and we continue to use that service however we are getting bills from cavalier phone for a large amount 170.00 which we do not owe.

Daniel M of Reston VA (10/26/07)
My business line has been down for 3 days. I can't forward calls from my business phone to another phone from my office. My clients can't get through to my voice mail -- instead they get a busy signal or a taped message that states all circuits are busy and to try again later. Cav Tel's web site has an alert message that states they are having residential issues their techs are trying to resolve, but obviously there are no techs left to resolve business issues.

If clients can't leave messages or get through to my law office, the damages could be incalculable.

Tim Auge of Sausalito CA (10/22/07)
I terminated long-distance service with Talk-America 5-2005. At that time their representative gave me a termination confirmation number.

While reviewing my bank statement for April, 2007, I noted a debit charge to Talk-America. A review of other statements also revealed debit charges for Talk-America. These charges were made after services had been terminated two years prior.

When I called the number listed on the debit charge, a representative of Cavalier Telephone answered. I had never received any mail, bills or emails from Cavalier and would have no reason to because I had never contracted with them.

I explained the stituation to that representative and she was unable to locate an account under my name. When I asked how her company could be charging my bank account when I did not have an account with Cavalier she became defensive and transferred me to another customer rep. That rep. was unable to find any record of an account or charges to my telephone. I again was transferred to another rep. and he stated there was NO account in my name and refunds would be made. He also requested I fax a letter explaining the situation and copies of my bank statements, which I did.

Almost three months later I received my first letter from Cavalier advising if I did not pay an outstanding bill I would be turned over to a collection agency.

A BBB complaint was filed and Cavalier responded they had no record of my terminating service with Talk-America, even with the termination confirmation number I provided them. They also advised that I was required to notify my local carrier to terminate service with Cavalier. AT&T states this is NOT necessary and termination could be completed by only contacting the long-distance carrier. AT&T states long-distance carriers will inform their customers to contact AT&T because AT&T will charge to terminate service. Long-distance carriers hope this charge will deter customers from terminating service.

I was also advised I only had 30 days to contest a bill. I advised the BBB that I never received a bill, never had an account with Cavalier and had not realized I was being charged for a non-existent account. My bank statement never mentions Cavalier, only Talk-America. I never received a bill from Cavalier during the past two years. I had been receiving hard copy monthly statements from Talk-America. These statements ended after I called and terminated service with Talk-America in 2005.

Cavalier credited the supposed outstanding bill out of courtesy but refuses to provide a detailed list of Cavalier charges to my bank account for the past two years.

Upon checking Cavalier website they do not even indicate long-distance service availability for my area, Northern California, and I am now wondering if they are even authorized to provide service in California. It should also be noted that monthly long-distance service from Talk-America was $15.00, charges to my account were for $39.00 each month.

Cavalier Telephone has been fraudulently debiting my bank account for two years. They refuse to provide a written account of these charges. They deny ever receiving a termination notice. The termination confirmation number given to me by Talk-America is unable to be located by Cavalier.

Gregory of New York NY (10/22/07)
I used to be with Talk America which changed its name to Cavalier Telephone in 2006. Customer Service is abysmal with long holds and endless loops of automated menus. I switched to Verizon on April 14, 2007.

The short version is that Cavalier telephone continued to automatically charge my credit card monthly even after I spoke with Customer Serice several times- and they assured me that they had received word from Verizon that I had switched. My credit card company ruled in my favor in the dispute and will not allow Cavalier to continue to indescriminately charge my card. But now they are sending me a written bill.

I owe them NO money, but the bill keeps getting higher because they continue charging me for service that I do not have with them. Every time I call customer service I am told it is taken care of, and then they continue to bill me.

They say I owe them $146.43 - which I do not. I have not been with them since April 2007, and I was paid in full at the time.

Bwh of Kalamazoo MI (10/20/07)
I ported my ATT number to Cavalier. Cavalier told me that since I was porting my number, I had to establish regualr phone service and DSL and get a dial tone and service with them first. Then I would have to order Phonom VOIP. They waived the fees to make this easier.

So I tried to do so, and had nothing but problems and long waits on the phone trying to resolve them with CT's customer service (their reps have generally been helpful or neutral, with a few being downright nasty). To add insult to injury, when I finally received a dial tone with CT and called to do the final order on VOIP, then they told me it wasn't offered in my area (after they had originally verified that it was)!

I hope others are having a better experience with CT. I thought I had read all the fine print about fees and terms of service on their website. But I have also been stuck with enough fees to make my costs higher than they were with ATT. I think part of the problem is Cavalier is still in the process of updating their forms and webpages, policies and procedures, and training their staff after their merger.

Seems like a bait a switch to me.

Jeffrey Lagrou of Fremont OH (10/19/07)
Have never received a bill in the mail, overcharged, service was disconnected, company had billing address wrong, they didn't change billing address, billing is still overcharged, never had any type of satisfaction talking to the representatives on the phone due to nothing being done appropriately. Now have an outstanding balance that is incorrect and still receiving no billing to our address

Frustrated because no adequate service being delivered, causing financial distress due to no billing being sent, why won't they just help us? All we want to do is pay the appropriate billing and the company is not working with us. Tell us billing is being adjusted, billing address changed, but nothing done and this is going to affect our credit rating of which is very important.

David of Richmond VA (10/07/07)
I have been trying for over a year to get the cable buried in the back of my yard. I have been promised since last February that it would be taken care of in six weeks. I keep calling, and I keep getting promises - but nothing happens. It is my understanding that Verizon Telephone is responsible for doing the work, but I have to go through Cavalier since they are my provider.

Nancy of Fairfax VA (10/06/07)
We want our phone service with Cavalier cancelled as of July 7,2007. We sent requests to three addresses and called many given phone numbers. It is impossible to speak to a human. I have spent hours attempting contact by phone and email with no luck. They are a scam. I read all other complaints, and I experienced it also.

Mary Karounos of Olney MD (10/02/07)
I received my phone bill last month and since I was out of the country for 5 1/2 weeks I was expecting hardly any charges. To my shock it was over $100. I called to say that there was an error, and the customer service rep said that there was no error but were charges from previous months not charged to my past bills. She also said that they have up to 3 months to charge for previous calls. Also, they changed our international rate from 10 cents to 24 cents without notifying us. This has happened twice in 2 years. Can they do this?

J&y Engineering of Cleveland OH (09/28/07)
They company offered a contract for telephone+T1 internet with a total monthly charge (and specically indicated that was a total). My monthly billing now includes surcharges that they say are in addition to the contract and must be paid by our company

We are paying more than we were told we would pay

Sanya of Trenton NJ (09/24/07)
I WAS TOLD ON 9/21/07 THAT EVERYTHING WAS TAKEN CARE WITH MY PHONE I DIDN'T HAVE TO CALL BACK ANYMORE I received a email from the company telling me that the were not going to disconnect my phone until my previous company which is verizon contact them to do so when i've been trying to get the phone disconnected since july 10th because i'm no longer interested in a home phone. I spoke to JOANN AND WAS TOLD THAT THERE'S NOTHING SHE CAN DO FOR ME JUST WAIT TO SEE WHAT'S GOING TO HAPPEN. I HAVEN'T BEEN ABLE TO USE MY HOME PHONE SINCE I SWITCHED FROM VERIZON TO CAVALIER. I RECEIVED A BILL FOR $41.95 FOR A SERVICE THAT I NEVER USE.

Connie of Plymouth MI (09/24/07)
Very rude customer service and acting like there will be a very long delay in sutting off my phone. I am concerned that they will not shut off my phone so that they can continue to bill me. They also asked for unnecessary prtoected personal information. I am shutting off my phone service.

Sanya of Trenton NJ (09/21/07)
I was with verizon, my mother introduced me to cavalier on july 10th they stated that it was going to take 2 weeks for my account to be switched from verizon me to cavalier. I called cavalier 2 weeks from the 10th of july and told them that I no longer wish to do business with them to cancel the service. This has bee going on since july 10th.

I received a bill for $41.95. I WAS NOT ABLE TO RECEIVE OR MAKE CALLS WITH THE PHONE CAUSE NO ONE CAME OUT TO HOOK THE LINE UP WHENEVER I CALLED THE 1800 683 3944 THEY TRANSFERED ME TO A ANOTHER DEPARTMENT THAT NO ONE ANSWERED THE PHONE ON 9/21 I WAS ON HOLD FOR 2 HRS.

Carol of Carolina RI (09/21/07)
I stopped service on 4/1/07 they continued to withdraw monthly charges after cancelation. I called the compny and after an hour on hold I was told it would be handled and my extra charges refunded. This continues for three months following cancelation and mulitiple calls. They finally stopped the withdrawals but as yet (now mid September) have not refunded the overcharges.

I have called repeatedly and spent MANY hours on hold only to get no satisfaction. I would advise anyone to stay far away from this company and NEVER do business with them!!

Reuinald of Falls Church VA (08/30/07)
I have told this company that I do not want their product,but they just keep calling four or five times a day. The last call was placed at 12:47pm.I have been tracking them by way of caller id on my phone. how can I stop thistye fo call.

Nancy of Carleton MI (07/26/07)
I live in Monroe County,MI. I recently lost my free ISP that we have had through our library system. Since I already had Cavalier phone service I decided to order their high speed internet. They have been advertising on our local TV station for months. The first time I called I was told to call back in 3 days because they were having some kind of problem and they were unable to check the availability. Each time you call Cavalier you can plan on being on hold for at least a half hour with irritating music being interupted often with someone telling you how much they value their customers. LOL

Each time I called I was given a different story. When I ordered the service I was told it would take 2 weeks. I called back and they told me that they were still working on the order. After a month of being put on hold and given the run around I was told by a young man that if I was will to change my phone number and start with a completely new order he was sure that I could get it. He also told me that Cavalier purchased their internet from someone else and that is why I was having a problem.

I talked it over with my husband who was very angry, but said I could go ahead and get a new phone number etc. in order to get high speed. I called back the next day and spoke with yet another person. I told her what I wanted and ask if it was possible and she told me it was. She said she would transfer me to sales and that I should be sure to tell them that I wanted a gift phone so that I wouldn't lose my phone service while they were changing my number.

Once again I was put on hold and after waiting a considerable amount of time I was cut off. When I called back I miraculously got the same woman and she successfully transferred me to sales. The woman I spoke with there acted like I was making up a story when I told her what I wanted and eventually she transferred me to her manager. He told me the high speed wasn't available in my location and that all the things I had been told were not true.

I got off the phone and my husband was fuming and he wanted to cancel the phone service altogether, but we have children with Cavalier that we call for free.

Later the manager called me back and asked for the names of the people who I talked with. He told me I would be notified when the service is available in this area. I don't know if I will ever find out who was lying to me, the manager or the reps, but I do believe that somebody was.

Noy of MI (07/25/07)
This company has been taking my money every month for the past 6 years, I never signed up for the service or this service was never connected. I thought the charge coming out my credit card every month was for the internet connection. Never received a statement by mail or online. I caught this only when I changed credit cards to switch the internet charges and noticed that the charge was still on my statements.

Called to cancel and they deny canceling this service and my credit card states I can only dispute this every month. I have long distance through another company and have since 1988.

I was cheated out of approximatly 3000.00 or services I never knew about or used.

Brenda of Richmond, VA (06/24/07)
My son paid my telephone bill of $187.64 dollars on June 19th. He was informed that restoration of my serivce would occur within 48 hours. It is now 5 days later, and I still have not had my telephone service reinstated. I had contacted Cavalier's Residential Information department ( because trying to raise anyone human via the many telephone numbers, at least 4, I have dialed and which are printed on its' website is impossible), by e-mail and have received e-mail responses from the company that does not address the immediancy of my not having telephone service and doesn't even provide me an expedited service promise for restoration of disconnected service.

They, Cavalier, wants its money for its services; the service I have experienced is considered sub-standard service and not customer-focused at all. When a Cavalier consumer paids her/his bill, Cavalier doesn't provide service to the customer who has paid their money for the service.

At this point, I believe I am being punished because I contacted the office of one of its' vice-presidents on June 12. I was having an Internet access problem and had been trying to get a hold of a human voice for 3 weeks. As a last resort, in all frustration, I decided to drove across town to the secured-site of Cavalier, located on West Laburnum Avenue, here in Richmond.

Once at the headquarters of Cavalier, I eventually made contact with a human voice in security. This woman, who was professional in tone and conversation, put me in contact with Valerie ( I do not remember her last name), who is an Executive Assistant to one of the VPs.

By the time I drove back home, I had had two messages from this very efficient Executive Assistant. She assisted me by contacting a supervisor from the technical support team. She was the only one for customer-focused at Cavalier. And, true to the world of business isn't it always the executive assistants, secretaries, mailroom personnel, and the likes of these people who will go above the call of their job designations to perform at high quality levels to uphold the image(s) of the companies for which they work; more than those in customer care, or anywhere else within the corporation.

Robert Bigman of Rockville MD (05/25/07)
Since the addition of Talk America, the average wait time on hold for service is now 45 minutes. The reason I was calling is that Cavalier recently changed their billing address from Baltimore to Philadelphia. My electronic bank payment system was set to use the old address. Now, Cavalier tells me that even after they cashed the electronic check, they cannot credit my account. What?

Susette of Belleville MI (05/18/07)
Signed up for unlimited long distance service at a rate of $34.99 per month. Each bill for the last two months has been raised, first by $20.00 higher than promised price, now it doubled this month. My current unlimited phone service is $89.00. The company has since reduced it to $41.00, but I believe more is due me, since it was discussed twice in the last 30 days, and the correct billing has not been applied.

I believe this is false advertising, and a deliberate deception by the phone company.

If this were a scanner issue at a store, I would be entitled to three times the difference in price. I would like to have this considered for compensation. Lst month's correct bill is still too high, as is this month's corrected bill.

Also, there is a wait on hold for at least 40 minutes, where the Customer Service Rep then comes on to say they apologize for the wait, their system has been down, and they do not have access to all of their system at this time, due to bad weather in the area, or other very lame excuses as to why they can't give me better information at this time.

Roosevelt of Battle Creek MI (04/20/07)
I'm writing this e-mail for my mother-in-law, Charlotte. She is a customer of Cavalier Phone Co. Charlotte is eighty-one (81) years old. Charlotte has become increasing frustrated because of the run-around she's been getting trying to straighten out a payment issue.

Cavalier keeps sending her a bill saying that she owes a past due amount and they won't talk to her until she pays the bill. (all she gets is voice prompts or a person that passes her on to the next department ...and so on...If she coild only talk to a person perhaps this could get straightened out.

My wife (her daughter) tried to make calls for her but got the same results except for the lady that tried to connect her to someone else referred to her(my wife) as a BITCH. These people really should get customer relations training for they are allowed to represent a company.

The cut-off date for her phone is April 25, 2007. All we really want is for someone to acknowledge her problem and respond.

Judith of Richmond VA (03/02/07)
Around May of 2005 I called Cavtel to establish service with them. I specifically stated that I wanted an unpublished number because I did not want my number appearing the caller id of everyone I called. They said,no problem. I asked them what would show up on the id and was told that only my city and state would appear. With that assurance I let them set up service for me. I had service with them for about 4 months when I called to make an appointment with a lawyer I had never spoken with before. They took my name, made the appointment and then read my phone number to me, when I had not given them that information. I asked how they knew my number and they said it was on their caller id!

I promptly called cavtel and asked them why my number was appearing on caller id when it was an unpublished number. The woman said that she did not know why that would happen, but that they could fix it and credit me the extra money i paid for the # to be unpublished. She also explained that it would take 3 or 4 days for the change to be made in their equipment. I said ok and hung up.

I waited for a full week and then called a friend and asked if she could see my # on her caller id and she said yes. I called cavtel back and this time I was told that if I did not want my unpublished # to appear on caller id, then I would have to dial *67 before every call I made. They also said that this is their version of an unpublished number due to a policy change because of 9/11!

9/11 was 4 years ago!

The rep that sold me the service said nothing about this(in order to make the sale. The repair rep lied to get me to stay with their service. The final rep haughtily informed me that if I was making calls to people I trust, then it shouldn't matter!

I was extremely angry by this time and told them I wanted my service terminated on Thursday of that week. It was Tuesday. I later called back to confirm my cutoff because I had found a carrier that could respect the term unpublished number. The woman told me that my service would be off on Wednesday, the next day. I again said that I needed my service until Thursday. She asked if she could do anything else and I said no. Wednesday morning I had no service.

I had an a very ill dog in the local critical care center. The hospital could not reach me. Nor could the service tech from my new carrier. My dog died. No one could reach me. On top of that I paid for service I NEVER would have signed up for had I known that I had to dial *67 before every stinking call. I wasted about $500.00 to not get what I thought I was paying for.

Mary of Ambler PA (02/26/07)

Hoping to save money by choosing a telephone and internet service instead of Verizon, I signed up with Cavalier. I have had nothing but trouble from them including failure to notify Verizon that I was changing to Cavalier despite the fact that Cavalier said they would, waiting all day for a repairman to check the status of my service and not having him show up because "my address wasn't on his map" and finally, after about one week of service I lost my dial tone and therefore, my internet. I have been without telephone and internet service for 5 days with no end in sight.

Tina of Pottstown PA (01/16/07)

I signed up for DSL from Cavalier, hooked it up Jan. 10, 2007 but the next morning my phone said "no line". Using my cell phone I called Cavalier and the lady told me they had taken my phone line down to connect the DSL line and it would be working in a few hours. When I got home at 5:00pm still no phone. Using my cell phone again called and was told it would be on by 7:00pm. Ten minutes till 7:00pm, I called again to be told they don't know why I was told this they would have to send a tech out Monday Jan.15. The next day I called them again about 11:00am and spoke to Kesha and she ordered a Verizon tech to come out to see if they could fix something out side of my apartment.

The tech was scheduled for the following day Jan. 13. After that call my DSL was not working. I never saw the tech from Verizon so I am not sure if they even did schedule that. I called Cavalier once again on my cell phone to find out when the tech was coming out because I was told he had to come in side my home. They said after 12:00pm he would be there by 5:30pm.

Now six days later we still have no phone. I dread to see my cell phone bill this month.

Martha of Newark DE (08/16/06)
We signed up with Cavalier Telephone and they had our MCI shut off before we had phone service with them. For 2 days now we have had no service, no internet, and no way to communicate. We called on day 1 and they said they would have it fixed on day 2. On day 2, I called customer service and they basically said too bad. They won't be out for 2 more days because they don't have enough jobs in your area to send a technician. I am now stuck and will discontiue them as soon as I get service to get rid of them.

I was unable to work from my house, I told them that I was loosing income and they told me they weren't responsible.

Sherry Hamlett of Baltimore MD (06/05/06)
I was told that I would recieve UNLIMITED phone servce for a set price. When I got the bill for making calls within the US it cost me over $400.00!!!! Why was I being charged so much for each call I made with in the US. I would not reconmmned anyone to use this service. RIP OFF!

I dont have a phone. I really need one for business. Everytime I try to find another phone company for service, they request for the old number to be transfered. I rather start over from scratch but it seems impossible. I have lost alot of money and its hard to pay my bills or pay them on time.

Sam of Alexandria VA (08/15/05)
This complaint is is not in reference to a single bad experience. This complaint is based on 2 years of experience with Cavalier Telephone. To say they suck is a HUGE understatement.

I am a business owner who regrettably has 4 stores under contract with Cavalier's business services. We have everything from Multiline rollover service to DSL to T-1. I do not have the time to list all the problems I have had with them over the past 2 years. How about these few, just to give you an idea:

1) Pushy salespeople sold one of my store managers who did not know much about broadband - DSL AND T-1 service to the same location. They hooked up the DSL and never even bothered to hook up the T-1..... it took me 4 months time of calling everybody that works for Cavalier, but that did not work. However, after I stopped paying ALL my Cavalier bills for all my stores THEN someone called to say, Where's our money?

2) Almost like clockwork one of my stores phone or DSL or even T-1 service stops working on average, once every 2 weeks. REALLY! about every 2 weeks I can easily expect something to stop working. THIS IS NOT A JOKE. Can you believe this? running a business with service that is all but Guaranteed to stop working every 2 weeks... I have since opened 2 new stores.... obviously without Cavalier. (Both with Verizon!) and let me tell you, they have NO PROBLEMS. Not to mention the people working for Verizon are much better trained.

One time we had a stores DSL go down for 7 full days. It turns out Cavalier and Verizon were mis-communicating over how to fix it.

Why deal with Cavalier when they are just the middlemen between you and Verizon? Verizon is a giant company with GIANT pockets to fix things and treat their customers well. Cavalier is a small startup that acts like it. Everyday they have new people working for them. Every time I call my salesman, someone new is there to replace him.

Cavalier has more System Outages than anything I have every heard of. I seems every time I call with a problem, the answer is We are aware of the problem, we having severe wide-spread outages from Pennsylvania to Maryland to Virginia -- Well isn't that your entire customer base???

People, I would not have taken the time to write this letter if it was not something that REALLY & TRULY deserves to be said.

Ohh yes, let me add that they are NOT as cheap as they tout to be with their services. Broadband prices are dropping everyday. Verizon has added bandwidth their DSL as the price comes down.... We started with 768k service, and without any action from us, they raised it to 1500k when that became standard. Cavaleir however has never done anything of the sort, IN FACT their 768k service costs us DOUBLE what verizons 1500k service costs.

PS. I am writing this while my ENTIRE COMPANY is out of service because Cavalier is Experiencing wide-spread outages through their entire network

We have lost not only lots of money, but our Reputation as well has taken a hit.

For example today, while I am writing this letter I am constantly loosing money. Figure, on average we sell $75,000 worth of product a day. ALL DAY today, we have had NO PHONE OR DATA service at 2 of our 4 cavaleir locations. the other 2 have no DATA because they cannot talk to the main store. The last 2 stores have Verizon and everything works, but they cannot make sales because our servers are at a Cavalier location and we cannot access them.

So in the time it took me write this letter alone, my company has lost around $5,000.

Shawn of Pottstown PA (01/13/05)
My account was deactivated for non-payment. I contacted customer service 2 days ago because I had not received a bill and for some reason, they hooked my phone line on 11/18 at my correct address, but were sending my bills to some other address. I was told by your representative that they would send me copies of my bills so that I could pay them. I was NOT told that I had a pending disconnect!!!!!!!!!

I found out that my phone was disconnected at 5:00 this evening and then spent 52 minutes on my cell phone with Cavalier trying to find anyone who could help me make my payment or could at least forward me to a person who could help me. To my surprise, they just kept transferring me to different departments. The inadequate training of their representatives is atrocious!

I am completely unhappy with the level of service I received today. As a former call center representative, I would NEVER give this level of service to anyone and it would not have been accepted from me.

Shawn of Pottstown PA (1/13/05):
My account was deactivated for nonpayment. I contacted customer service 2 days ago because I had not received a bill and for some reason, they hooked my phone line on 11/18 at my correct address, but were sending my bills to some other address. I was told by your representative that they would send me copies of my bills so that I could pay them. I was NOT told that I had a pending disconnect! I found out that my phone was disconnected at 5:00 this evening and then spent 52 minutes on my cell phone with Cavalier trying to find anyone who could help me make my payment or could at least forward me to a person who could help me.

To my surprise, they just kept transferring me to different departments. The inadequate training of their representatives is attrocious! I am completely unhappy with the level of service I received today. As a former call center representative, I would NEVER give this level of service to anyone. In order to pay this bill, I had to take matters into my own hands as none of their employees were able to help me.

I went online to find that they had a bill payment telephone number that I could call. I paid my entire bill today. I had to blindly pay a bill which, was 3 times what my monthly bill should be for 1 1/2 months of service, without seeing a bill.