Small Claims Guide Class Actions Lemon Laws FAQ Newsletters
|
|
NEWS
RECALLS
COMPLAINT FORM
SCAM ALERTS
RESOURCES
Small Claims Guide Class Actions Lemon Laws FAQ Newsletters |
Share |
| Automotive Education Employment Electronics Family Finance Health Homeowners Insurance Pets Shopping Travel |
 Print This  Email This
|
|
|
Cbeyond |
|||||||||||
|
wendy of johnstown, CO August 28, 2009 I was gaurenteed great cell phone coverage (better than AT&T) this was a small business plus 2 cell phone pkg. deal. I have almost no cell service and they don't seem to care. We are in a contract with them and for us to break our contract they will charge us over 9,000.00, and actually i don't want out of the whole contract, just the cell phone part, I asked them if we get our cell service somewhere else to subtract from our 500.00 to 800.00 monthly bill (keeping in mind we are a very small business) and they flat out said "nope" And get this, as per our (mine & Cbeyond) last 2hour phone to customer service/tech support, the reason for "no coverage" was I was TOO CLOSE to the cell tower. It amazes me that a company would not stand behind their service, admit fault and make it right!!!!! Henry of Alhambra, CA May 12, 2009 The Cbeyond agent guaranteed that the services that they provided were better, more reliable, and more secure for my clinic; thus, even though I would be paying more, I decided to switch from AT&T to Cbeyond in 12/08. Additionally, they had a guaranteed payback program (which would allow me to immediately revert to my previous carrier if I were not satisfied with their service in 60 days, all expenses covered by them). However, their service has been anything but reliable; my phone line and internet would be constantly down and they are now delaying the release of port so I am having difficulty switching back to my previous carrier. When I contacted their customer service to make a claim under the guaranteed payback program and revert to my previous carrier, I was told that Cbeyond would not provide that service and would not pay for the installation costs of my previous carrier (despite promising to do so in their guarantee letter). Basically, they do not care if I have an inoperable phone line. Due to the nature of my business--I operate a medical clinic--patients can potentially suffer and, in extreme cases, die, due to a lack of proper communication and a means of contacting me in the event of an emergency. This lack of willingness to fulfill their promises and guarantees is a gross violation of their company policies and a horrific display of a complete lack of responsibility. Shiry of Sun Valley, CA February 12, 2009
Advertisement
| ||||||||||
