Complain about a product or service

Cingular Wireless

Cingular • Billing • Collections • Contracts • Flaming Phones • Reliability • Rebates • Lori's Indictment • Chris' Defense -- • Lawsuit: Cingular Deceived & Overcharged AT&T Customers • Cingular-AT&T Wireless Deal is Done • California Fines Cingular $12 Million • Cingular Buys AT&T Wireless • Consumer Group Sues Nextel, Cingular

A joint venture of BellSouth and SBC, Cingular has devoured AT&T Wireless and is gaining on #1 Verizon Wireless. Yet it still seems to be having trouble clearly explaining its rate plans to its own sales reps, not to mention its customers.

Nor are all those former AT&T Wireless customers jumping with joy.

Karen of Mercer, PA (8/4/05)
My husband and I originally signed a two-year contract with AT&T Wireless in February of 2004. Since Cingular took over the company, our cellular service has gone steadily down hill. I often have no service in my own home or even outside in my yard. Also, calls are frequently dropped.

My husband has experienced significant delays in getting voice messages and on several occasions, our calls have gone straight to voice mail while we had our phones turned on. Today on my drive home from work, I attempted to call my son and he was unable to hear me. I was only 13 miles from my home. My son tried to call me back and neither of us could hear each other.

I placed a call to Cingular customer service when I got home and after 45 minutes on hold, and another five minute wait, a customer service person called me back. She told me when I signed the contract, I agreed to two years of service but they do not guarantee the service. Her solution was for me to "upgrade" my service, which would mean renewing my agreement with them. The last thing I want to do is renew with a company that clearly states they cannot guarantee my service. I am totally frustrated.

Damages: I am paying over $60 per month for totally unreliable cellular service to a company who consistently brags about their 5 bars of service.