Complain about a product or service

Cingular - Collections

Cingular • Billing • Collections • Contracts • Flaming Phones • Reliability • Rebates • Lori's Indictment • Chris' Defense -- • Lawsuit: Cingular Deceived & Overcharged AT&T Customers • Cingular-AT&T Wireless Deal is Done • California Fines Cingular $12 Million • Cingular Buys AT&T Wireless • Consumer Group Sues Nextel, Cingular

Elizabeth of St. Louis (1/16/03):
Cingular Wireless has a $2057.00 charge on my credit reports that is not mine. This charge has caused me not to get a good interest rate on my home loan.

Jim of Marietta GA (10/12/02):
After about 9 months of unemployment following the Dot.Com meltdown, we fell a couple of months late in payment on our cell phones. That is not a difficult thing to do, since even Cingular can't explain our charges to us. When I managed to find another job and started trying to catch up on our bills, my wife insisted that her cell phone had to be high on the list because of the need to be reached when something came up about one of the kids. Accordingly, we cut corners elsewhere, paid her up to date and got the phone turned back on.

Three days later Cingular shut it off again without warning, during the weekend when our ten year old son was away and was instructed to call mom's cell phone in order to be picked up. The reason - because I had not yet paid my separate cell phone account up to date. Using the same logic they I have no doubt that Cingular would have shut off our electricity, gas, water, and regular phone service if it had been in a position to do so. Since they're not regulated, I'm surprised they haven't thought of it yet.

We managed to discover the problem and take the steps necessary to get our boy home. The consequences on the measly $103 in arrears to Cingular are difficult to measure, and the $55 per month additional expense of having my cell phone active again is not going to break my back. But my plan was to minimize unecessary spending until all our other bills were caught up to date, rather than risk losing the house, getting cars repossed, having utilities shut off, driving without insurance, or telling the kids to gorge themselves at school because we couldn't afford to feed them at home. Cingular's policies put my family at risk. I take some satisfaction in that Cingular has had to reduce its own workforce by 60% in the past year and a half, and hope that they have to reduce it by anothe 60% in the coming year and a half, starting with the executive offices. I will do my part by switching to another celluar carrier at my earliest convenience.

Linda of Sand Springs OK (4/2/02):
Cingular is the most irritating company I have done business with to date. They are constantly turning my phone off and charging my account $20 to reinstate my service even when payment arrangements have been made. They're constantly accusing me of being a liar, and stating that nothing has been entered into their computer. Not only that, but our monthly billing is constantly over the contract amount. They are currently charging us $142 a month for three phones!

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