Complain about a product or service

Cingular - Flaming Phones

Lorenzo of Oxnard, CA (6/25/05):
I purchased a Motorola V180 wireless phone from Cingular in October, 2005.

Cingular • Billing • Collections • Contracts • Flaming Phones • Reliability • Rebates • Lori's Indictment • Chris' Defense -- • Lawsuit: Cingular Deceived & Overcharged AT&T Customers • Cingular-AT&T Wireless Deal is Done • California Fines Cingular $12 Million • Cingular Buys AT&T Wireless • Consumer Group Sues Nextel, Cingular

While working in the computer center where I am currently employed on 06/24/05 approx 15:30, my phone suddenly became warm while resting in my front left side pocket on my jeans. When inspecting the phone I noticed the LCD screen on the cover was burning. I removed the battery to halt the spread of the burn.

After approx 5 min I replaced the battery & the screen began to reignite. I removed the battery & contacted Cingular customer service.

Cingular informed me that their warranties do not cover damage to the phone. Additionally I was accused of submerging the phone in liquid or forcibly striking the phone. They refused to satisfactorily resolve this issue even though this is clearly a safety hazard to the general public.

Damages: I will have to buy a replacement phone.

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