Complain about a product or service

Cingular Rebates

Carol of Bethlehem PA (2/1/03):
I upgraded my cell phone on September 15, 2002. It promised a $50 rebate which was to be processed within 6-8 weeks. After six weeks, we got a letter stating that the rebate was processed incorrectly. I called them and they said that the letter was sent in error and that it would be processed.

I have repeatedly called this company and I have written two letters to the president of the company. I have also filed a complaint with the Pennsylvania Office of the Attorney General. This was referred to the Bureau of Consumer Protection in Allentown, Pennsylvania. Over the months, a customer rep has called and told me that there will be a check at the end of the month.

I just received a letter from Young America stating that I was not a customer. I called and they said to ignore the letter and that I would receive a check in 20 days. Why do they keep promising the check and promote customer dissatisfaction? I have been waiting four months for this rebate?

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