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Christine of Longmont CO (10/02/08)
I have tried numerous times with Comcast to get my digital voice line fixed. I have been talking on the phone and it sounds like I'm under water, I've had dead air when I've tried to call out, my phone has rung and I pick it up and there is dead air, I've called out when I've had a dial tone and then there is complete dead air after the phone dial's the number. There are so many problems with this service and they can't seem to fix it. I've had technicians out here twice already and I've had to use my cell phone constantly. It is so ridiculous.
I've had to use my cell phone which costs me every time I call someone. Also, I can't have a babysitter here unless they have their own cell phone. The company still charges me for phone service even though I have none right now.
Ernest of Naples FL (09/16/08)
this is a problem thats been going on and on for sometime, about 1 year. our home phone has a problem that they cannot fix. i dont know what to do. they have been to our home a number of times ,that i cant count. ive been using my cell phone constantly, costing alot of extra money due to comcast not fixing the problem.
the monies are impossible to figure, due to the fact,that we keep losing our phone contact, so we use our cell phones. all i want is my phone to work and get all the monies back from day of first complaint. thankyou
Richards of Ft. Lauderdale FL (09/03/08)
I had three different installations of service at three differenct locations including my business with comcast and none of the work was terminated and at this point they have started sending me Past Due Notices when they had not even terminated their work.
The most important service was at my business and that has caused clients not to show up and they actually shown up at my business asking me what kind of business am I running without phone service. My business is a beauty salon and now I have numerous ladies upset and threatening me of changing salons if this is the way we operate. Furthermore my other business is a Real Estate office and this would be crucial if it should happen there. Please I would appreciate some sort of direction with this horrible situation.
Liam of Santa Rosa CA (08/17/08)
They installed a so called digital phone service and did not tell me that our digital phones were not compatible with their service. Despite at least 5 calls to their support we were not told about this issue. We could not make long distance calls. Sometimes we had no calls coming in or could not make calls out.
We have had no proper phone call ability for about 4 months. We are now forced to use an old analogue single phone which severely restricts our convenience, security and safety. We have lost our old ATT phone service and cannot easily switch back. The internet cable speed they advertised did not happen here till about one week ago after they replaced the old cable that should have been fixed 4 m years ago.
Marla of Delray Beach FL (07/28/08)
If you are considering switching to Comcast Telephone Service, don't. We switched from Bellsouth to Comcast on Fiday afternoon, July 26st. Sometime on Saturday our phone Service went out although we didn't discover it until Sunday AM. We called service and were told no one could be here until Wednesday. I told them that was unacceptable and was told that they would call us and get someone here on Monday.
On Monday, no call, and we called and were told they would get back to us right away and have some one here today. Have you heard from them? I have called Bell South, but it will take 8 to 10 business days to switch back.
It is difficult to calculate since my husband and I both have businesses.
Anees of Arlington Heights IL (07/22/08)
For last two months since comcast switch me to their digital line, they are billing me ridiculous amount for international calls with no back up details. Called many times but no help after been transfered. I was told that go online to retrive the data. On online, Comcast has put extra security and I have requested pin several times. This is very fraustrated and no help from comcast. People who do not know computer, I was told to go to Library access it.
Comcast bill me $200 of international calls that I have no back up or detail
Anna of Houston TX (07/22/08)
The service from Comcast Digital phone and Cable service has been horrendous from Day one of service. I've been without service countless times during only one year of service! Embarrassing in my opinion. Wretched customer service and if you need a repair onsight, forget it! You'll wait for days with no phone service or cable.
Naturally, I'm more upset about not having basic phone service due to emergencies and an elderly mother and grandmother that are quite ill, and depend on me. It's unforgiveable. What are they going to do? It only seems to get worse....
Denise of Homewood IL (07/12/08)
No phone service - I've been calling all week from a friend's cell phone. Finally they set up a service call this after for from 4-7 pm. I had to take a half day off work. At 6:40pm I called to make sure they were still coming. Comcast said the technician came but nobody was home. Oh, I was home all right! I got home at 3:00; nobody came to my door. Obviously the technician didn't feel like taking that call. Now I can't get another service call scheduled because Comcast says there's a major outage in my area. What a crummy company. I'm switching to AT&T.
Tony of Eugene OR (07/08/08)
I signed up for phone, cable TV and internet services with Comcast about two months ago. They came out to hook me up, then told me they couldn't do it since my apartment's wiring was bad. Okay, I could live with that, but they stole my phone number for about two weeks without telling me. I was without phone service for about two weeks. I had to buy a cheap cell phone and Quest gave me a different number to use after about a week.
Forced to buy a cell phone and inconvenienced.
D.kurilich of Dover NH (07/01/08)
This morning alone I used 411 service #3 times.I was put on hold for several minutes all three times and never did get the numbers i needed. I will not pay for those calls.
Bad service in this area
Carol of Jacksonville, FL (06/30/08)
I have Comcast phone and cable. My phone service is out 2-3 times per day. My cable goes out sometimes days at a time.
Comcast has some of the worst customer service representatives. I called to change my plan and was given a hard time. If I changed my cable plan then my phone will go to a higher rate. My phone and cable were not received as a package deal. I requested a supervisor and spoke to a supervisor who told me that the plan was changed for my cable. I called back and spoke to a representative and there was no supervisor there with that name. My account was not noted with the change information that I was given. Whenever the problem is reported, there is nothing that Comcast can do about it.
Sanel of Lake Barrington IL (06/10/08)
We are a customer of Comcast business class services therefore they provide internet cable and two telephone lines for our company. We have been out of service on several ocassions due to outage. The last outage happened today Monday 6/9/08 about 11:30 AM and the services have been out for an entire day. The services are assumed to be out tommorow as well causing us loss of business. The issue is the fact the phone lines do not work and there is no voicemail either, so all the missed calls are not even able to go to voicemail.
We have lost on avarage $5500 in sales each time there was an outage today we have lost more than that being that we have placed ads last Friday and Saturday expecting to see the results today Monday the 6th of June 2008. The service is also going to be out tomorrow therefore causing us an unknown number of secure sales, sales that would have occured in that business day and also perspective customers who owuld call for information and purchase our products in near future. We are sure we have lost over $17,000 in business and I cannot imagine how much furute business has been lost due to no response to telephone calls.
Mary of Elmwood Park IL (06/08/08)
We had Comcast install their Triple Play bundle (tv, phone, internet) in late March, 2008. Since that time, our phone has been out more than it has been in-service. No dial tone, all incoming call routed to voicemail. Techs have come to our home 5 times, replaced all inside AND outside wiring and parts. We constantly received calls for another individual we'd never heard of, so one tech finally advised us to ask for a change in phone number as it was a crossed lines problem. We did this AND replaced all our phones with new ones. Guess what? Still had the same problems.
Yesterday, 2 new techs showed up (1.5 hrs. AFTER scheduled time; more on this later) and replaced more wiring and a phone-jack switchplate. Today, our phone service is out again!
As for missed appointments: Never ONCE has a tech showed up during the time-slot we scheduled for. I mean, NOT ONCE. This has added up to 6 missed appointments, lots of time spent waiting and rescheduling appointments, work, meetings and children's carpools. Every time we've had a missed appointment, Comcast has credited us $20 and rescheduled. BUT, all those appointments were missed, as well! Most of the time there isn't even a reason given, and we are never notified.
One example is legendary: I made an appointment for a Monday between 8am and 12pm. Comcast called to confirm that I'd be there, I confirmed. I had arranged for someone to drive my kids to school. At 12:15, no one had arrived, so I called Comcast. They apologized, credited the account, and said I'd have to make another appt. for the next day. Fine. Another appt between 12pm and 4pm. More arrangements for my kids to stay in after-school care (at my expense). Four o'clock on Tues. came and went and no tech. Called Comcast and was assured that someone would arrive by 7pm. Waited until 7:30 (kids picked up by my mother), and no tech. Called Comcast and was told that a tech was in the area and would arrive soon. Finally, at 9:15pm, I called customer service again and got put on hold twice, then disconnected. Fed up, and with kids to put to bed, I gave up. Plus, the phone had mysteriously started working again, as it always does (not once have techs been here when it's out). At 8:40 the next morning (Wednesday), a tech shows up at my front door announcing that he's here for my scheduled appt. My reply, No you're not, because I didn't schedule an appt for today. After he spent an hour checking everything, he informs me that there is no problem, but that I must have a crossed lines problem and to change my number.
The above example is only ONE REPRESENTATION of the over 20 (including 6 actual tech visits) I've lost time, money, and worry over IN 2.5 MONTHS as a Comcast customer. And, STILL, my phone service has not improved and my ORIGINAL complaint has not been resolved.
21 hours total of waiting for a tech to show up, 122 minutes of cell phone minutes used, 4 hours total spent talking to customer service, $45 in childcare so I could remain in my home waiting for techs to arrive, STILL no resolution or reliable/constant phone service.
Lauri of Mays Landing NJ (06/07/08)
Just to state we do not use comcast as our phone service. However my husband has a verizon cell phone and he recievs calls everyday from someone trying to contact a comcast land line customer. They don't even dial my husbands cell phone they dial their friends or familys number and the call is somehow diverted to my husbands cell phone! We have contact both verizon and comcast numerous times regarding this issue. The problem is on comacasts end and they just can't seem to fix it. Comcasts cutomer service is rude and down right nasty about the issue.
Everytime a call comes in that is intended for a comcast customer we pay for those minutes and wind up wasting time explaing the problem to them. Comcast should pay a portion of my cell phone bill each month.
Karen of West Haven CT (06/03/08)
I contracted for local Comcast phone, internet and cable service (Triple Play) when I purchased my house a year ago February. (2007) They were running a promotion with a $200 rebate promised. I submitted all the necessary paperwork but never received the rebate check. All attempts to receive assistance locally regarding this have failed.
I'm out the promised $200 ??? and they are wasting my precious time and adding unnecessary stress to my life!
Bob of Derry NH (04/14/08)
Comcast is in the process of switching over from their old Digital Phone service to their new and improved Digital Voice service. As far as I can tell, the main beneficiary of this change is Comcast, because the new technology will allow them to compress their signals better over existing wires. So far, it's been a nightmare for us!
The salesperson (contractor) who came to our house told us how easy it would be - they didn't even have to come into the house! - and it wouldn't cost us anything. Then, the technician arrived, and to our surprise, he said he had to come upstairs into our bedroom and our office, replace the cable modem and inspect the wiring. We weren't in a position to do all that, so we rescheduled.
All of a sudden, our existing voice mail and other services stopped working! Apparently, since we were scheduled for conversion that day, they just switched all that stuff off after the time of the service call! When I called customer service, they told me that they couldn't help because that was the old phone group on the other side, and they were with the new Digital Voice group. The same thing happened with customer support online chat. They gave me numbers to call, but neither one worked.
Finally, my wife managed to get voice mail, etc. turned back on. The technician came out again today to make the switch, but told us that we'd have to lose the connection to the TV in the bedroom and the cable to our DVR, because the new phone modem couldn't operate on a split line. We would have to pay an electrician to fish another cable from the basement in the back of the house to the second floor in the front of the house! At our own expense! To get the equivalent service! Like I said, what a nightmare!
We're looking into alternatives for local phone service now. This is ridiculous!
To get equivalent cable, internet and phone service to what we have now, we have to hire an electrical contractor, probably at a significant expense, to run new cable inside our house. I've left work early twice to meet the cable guy at home, and I spent a couple of hours trying to contact the right people at Comcast when our voice mail and other services were cut off. So, if we stay with Comcast for local phone service, the impact will be in the hundreds of dollars, and there is a psychological impact as well from the disruption and stress of this experience.
Terry of Stafford TX (04/10/08)
We have had Comcast phone service and high speed internet for a year now. The phone has been down more then it has worked. At least once a week it goes down for several days. On incoming calls the phone will ring half a ring and then either goes to dead air or to our comcast voice mailbox. I have lost count as to how many times I have called Comcast to complain.
They send out techs and low and behold the phone is working when they show up and they can't find any problem. Now the phone is making 911 calls and the dispatcher calls back and the phone takes her to voicemail. Guess what happens next!! The police show up at the house. Talk about a scare. This has happened several times. My city could fine us for making false 911 calls.
Called again, out came a tech and again he could not find a problem. He actually had the nerve to tell me that someone in the house is making the calls. I lost it and told him that it must be a ghost. He was rude and I got just as rude! When I get fined for making false 911 calls, I will send the bill straight to Comcast. Today again, the phone is not working. My year contract is up and tomorrow I will cancel my phone service and my year long nightmare!!!!
Jeffrey of Short Hills NY (03/29/08)
They sold me on the Triple Play and it has been nothing but a nightmare. The phone never worked and then I started getting $100s worth of calls showing up on my bill to places like Jamaica and elsewhere. Finally, they acknowledged that it wasn't my calls. However, they have never taken the calls off my bill and now they are cancelling my service. I explained what they said above and they never, ever helped me.
I would like them to reimburse me for the approximately 30 hours I have wasted trying to do with this, the countless hours on hold when they promised me they will resolve this and then they never come back. I need help.
Edward of Alton NH (03/23/08)
We have many friends and relatives who have switched to Comcast for their phone service. As we live in a small town we have one choice, a small company called Union Communications. All calls we receive from people with Comcast are garbled and difficult to understand and result in us having to call them back. We complained to our company and was told it was a Comcast problem. We complained to Comcast and after having to call Public Utilities Commission they finally fixed it but we were told that it would not remain fixed for long . We were told that the changes the engineers made would be undone by an audit team and sure enough it was.
Rosette of Washington Dc DC (02/25/08)
Comcast is listing the wrong name for telephone number for our law firm. The name that shows from Comcast is are incorrect. The name that should show up is our firm's name. It's believed that Comcast is using an old data base--as one of the names listed has not been an employee for ten years or more.
Our law firm may well lose accounts and clients because of Comcast's error.
Barbara of Canaan CT (01/20/08)
Today is the second time within a month that I have no dial tone. Can't call out or receive calls. The man I spoke with before said he'd fix it but that I should have a repair man come. The repair man came, said there had been some work in the area, and since it was working there, there was nothing for him to do but cancel the visit. Please help!
Fernando of San Jose CA (12/09/07)
I have Comcast internet services, telephone and TV. Everything was OK until I had my first problem, my electricity was disconnected due to a work that needed to be done in my house, but immediately my phone went dead! My kids were at home and had no way to communicate with anyone, not even to call 911 for an emergency. I think, things like that happen and I am sure Comcast will solve this problem. I was wrong. I was there when I got the worst service I ever had. They sent a technician one day late, the technician was very rude, no morals at all, did not fix my problem and after saying there is nothing he can do, he left! I called again to complain, and I can tell that the person that answer the phone was laughing at all this, so, I ask her for the supervisor. She said, like no problem. I thought that I was going to talk with someone that knows how to treat a customer, wrong again, he was even worse then the other ones. Finally, he said he was going to send another technician to solve the problem, and to wait in your house between this hour and this. He said, about 4 hours, and no one came. Latter that day I called again, and the person who answered the phone didn't know what happen and didn't care. I asked for another supervisor and guess what, the same treatment, an insolent, disrespectful supervisor who did not solve my problem. Days pass, I have electricity now, the phone works now, and then a technician came to my house, and to my surprise he was the same technician. He asks if my phone is still down? I respond, "no, it is working now because I got electricity, but what if ..?" He just turn around and left!
I was very depressed to see that there is no one that can help you, no one where you can complain about injustice; all this caused by Comcast not only to me, but to all my family.
Cheryl of Saugus MA (11/29/07)
I called this morning on my cell phone (at my expense) to let the sercive know my phone was out of order. It took me about four people to finally get someone to help me. They walked me through several procedures. Then they decided I needed a Tech to come to my home between the hours of 7AM and 10 the next day. My problem is this keeps happening for short periods of time and I don't feel it is a dependable company. Yes, I can change but it is an annoyance to have to do this when you are paying top dollar every month. Just needed to be heard. Also, I don't like to find out that different people are getting different deals and when called on this you get the run around. Recently, I tried to reduce my bill by cutting out movie chanels to be told that I would only save $10.00 a month to remove all the movie chanels that I now get.
I nad to use my minutes on my cell all day long as I had no service. Plus, I had miss calls all day long while I was babysitting my grandaughter. Thankfully, I had a cell phone.
Janice of Lilburn GA (11/24/07)
I had to pay Comcast $91.13 upfront for install of my home phone and high speed internet. There were 8 install dates with 3 no-shows, and was without a phone or home alarm system for 1 month. Was told I would have my install payment credited back to me. Had my home phone for 1 week (requiring a cable going across my living room floor hooking into the modem in a different room) when I got the bill for a month. I was double charged ($49.99) for my internet, plus charged a different amount than promised. I have a hole in my wall that needs repairing after, Vee, one of the installers, damaged it trying to get the phone working. After she and her supervisor came out, she admitted that she had messed everything up.
I got a call yesterday about my bill. I was also told I would receive a refund for the 3 days of no shows for $20.00 each day. They would still owe me after they credited back everything. They will probably cut my phone off due to no payment. I am furious that companies get away with this type of behavior. I have sent a letter to Comcast corporate. I spoke with Evelyn again last week, and she told me she never said anything about refunding me. I told her I thought she drank if she didn't remember. I then left a message for her boss Doug Powell, and still no call back. Corporate people care as much as the installers, not one bit.
I have spent hours waiting for installers, went over my cell phone limit due to the calls to Comcast, my job and health is affected, and still I can't get the matter resolved.
Linda of Boulder CO (10/04/07)
2 weeks ago my husband got a call from Comcast say that phone service in Eldorado Springs would be turned off if subscribers hadn't switched to VOIP. He called Comcast because we don't live there we live in Boulder. He was told that eventually our phone service would be turned off, but they couldn't say when. They also claimed they had sent us a letter telling us about this, but we never received any letters. When we got our bill it was for service thru 10/24/07. Then on 10/3/07 our phone service was discontinued. They lied to us and left both of us with no phones at all.
My husband's phone number is for his consulting business. He will be unable to receive calls for a week. This will cost hundreds of dollars in lost work and extra cell phone charges.
I will not be able to receive calls including emergency calls as my home number is my only phone number.
James of Salem NH (09/29/07)
switched over to digital voice on Wednesday. Have been without a phone since. They cant seem to fix. Now they tell me to get rid of all my Uniden phones. They say they are not compatible but never told me that before they installed.
Jon of Oakland CA (09/27/07)
Comcast requested that they needed to install a battery in my phone modem. After they came by the replaced the modem (now twice) and if people call me and the phone rings more than 1-2 times the calls are routed to nowhere. My friends think I no longer have a home phone. I have been on the phone with Comcast over 8 times. They never have fixed the problem and constantly are routing me to unhelpful technicians.
Isabel of Fremont, CA (09/27/07)
My home phone has not worked for 2 days, and it was installed just 3 days ago, the Comcast digital phone. I have a 75 year old mom, and a 12 year old daughter and this company could care less about their phone not working. They have limited technicians with no hours for customers who work for a living, this customer service manager told if you want your phone to work, then you have to stay home from work and wait for a technician.
Heather of Livermore CA (09/27/07)
Comcast Phone Service has been unreliable and unuseable! Have had service since approx March with Comcast. My mom babysat for a week and had NO phone service for three days while at our home. She has no cell phone. Comcast NEVER showed up to fix the prob. The phone started working again and then Comcast called to schedule an appt to fix. It has been an ongoing issue - no dial tone and callers go straight to VM. Out several times in August. In Sept they scheduled an appt and gave us a credit. When the rep showed up (2 days later) service was working. A few days later, here we are at the end of Sept - no service again going on two consectuvtive days. Comcast Rep tells us we have to call THEM back on Friday if we want a tech to come out on Saturday.
Elsy of Northlake IL (09/27/07)
Off and on for weeks, with no notification, I have had no phone service or internet.....I am a mother of three children and work at home, my internet and phone are imperative services that I need and pay for.
I am sure you as a parent, if you are one...and have little ones at home can understand the importance of this issue...
Until comcast can provide consistent and reliable services I will not stop communicating my issues in regards to the company services to my friends, family and acquaintances.
A. of Laurel, MD (09/12/07)
I currently have COMCAST Services for TV, Internet and Telephone. I discovered a couple of months into the telephone services that I am unable to call home from my office. After several calls, and several service tickets, COMCAST is still unable to fix the problem. I was actually told by a COMCAST technician that the problem is not fixable.
They are telling me that I must pay for a service I am not getting and that they cannot provide or they will penalize me for ending the one-year contract.
Samantha of Humble, TX (09/12/07)
My phone service is very bad. We are without service several days each month. Comcast said they would credit my account for the days but nothing happened.
I purchased the $99 package and asked 3 times if it was going to be $99 each month but it cost over $136 each month. They said it was because we had wireless phone service.
Jody of Attleboro MA (09/06/07)
After a month of trying to get my phone and fax numbers transfered from AT&T and Verizon respectfully. We were finally up and running with comcast. On Friday 8/31/2007 we lost our phone and fax service for all incoming calls. I immediately called comcast to report problem. After 5 days and many calls I still do not have incoming phone service. Comcast has lost or released my phone and fax numbers. I've called AT&T and Verizom and they both say they don't have the numbers. I believe that comcast has been giving me excuses and kow the real reason for what has happend. The fax I use is for business Iknow I have lost businees because of the fax number problem. Both the fax and phone numbers have recordings saying they were disconnected.
I need Comcast to find and give back the numbers. I can't run a business like this.
David of Lawrence MA (09/06/07)
I recently let a salesman from Comcast talk me into a bundle package adding digital phone to my cable and internet. I was told that with my present cable package the bundle would be $100 after signing a contract for a year.
I just opened up my bill the other day to find they gave me an expanded cable package and charged me for it. I called and they supposedly fixed it only to find I lost features that I had before. I called back and was told that what I had for a cable package wasn't covered in the $100 bundle but was in the $129 bundle. After fees this ends up being more. I got layed off in May, don't have a job, and find myself considering cancelling my phone and cable altogether out of a growing disdain because of how I was deceived. I dont really think this was a mistake.
I either have to pay more or have less cable services. I'm not even talking premium services. The deal wasn't the REAL deal. It was deceptive and misrepresented.
Maria of Portland OR (06/15/07)
I tried to sign up with Comcast twice. Both times they never showed up and my phone service was shut off through Qwest. I had to pay to get it turned back on . Plus I was on hold for over an hour with them. I will never sign up with them again, or do any type of business with them.
Nancy of Bradenton FL (03/18/07)
I am stunned by Comcast's attitude and unreliability of its phone service. I am medically dependent on my phone and twice now our phone has died due to modem issues. My phone is dead. I can't reach my nurse. Our cell phones do not work in our home. I was out on the lanai in my wheelchair with a supervisor at Comcast. My phone went dead. My husband was on the phone for 45 minutes earlier and was told no one could come until Monday morning. This is completely unacceptable due to my medical situation so I called back. I asked for a supervisor and was put on hold for 10 minutes on a dying cell phone.
So here we are with no phone and no access to my nurse. Comcast should not offer phone service if it is not reliable. People depend on their phones. We use all of Comcast's services, phone, internet and extensive cable. Suffice it to say we are switching to Verizon tomorrow.
Ruben of San Jose CA (01/31/07)
I just had my Internet and phone services transferred to COMCAST. The day after the installation, we found out that when a Verizon Wireless customer calls us, they cannot hear us but we can hear them. I called customer service and they opened a ticket for a tech to come and verify the installation. The tech said that everything was done properly, but I still have the same problem.
I called customer service again with the same problem, and again they sent somebody to inspect our lines. The tech informed us that he has known about this problem with Verizon Wireless customers for three months now. He closed the ticket again without solving my problem. I called customer service again and told them what the tech has told us. The personnel that I talked to said that there is no problem with any phone companies. He opened another ticket and told me that the issue will be investigated thoroughly within 72 hours.
Everyone in my family is a Verizon wireless customer. I should have stayed with my old telephone service provider.
Pravin of Atlanta GA (06/18/06)
Hi I took Cable and Internet Serice from Comcast on June 14, 2006. The same night i started getting trouble. I complaint that neither Cable nor Internet is working fine on June 15th, 2006. They told me that the technician is coming on June 18th, 2006 between 11:00Am and 2 PM. i got a call from comcast and they said the technician will be coming by 2:30 or 2:45 PM, But he did not come till 4.00 PM. I called comcast for 4 times but no positive response and they kept on saying we will adjust these delays in the bill. I am working as a Production support for my company and without internet i may not be able to supoort from home.
Jack of Alexandria VA (03/06/06)
In Feb 06, an ad appeared on my Comcast cable TV explaining a new service for internet-based phone service. I called the number provided and obtained more informaiton about the service including a stated price of less than $45. per month including all charges, taxes, fess, etc. When the bills came, the charges were about $44. BUT another nearly $20. was tacked on for taxes, surcharges, fees, etc. When I called to complain, "Jane" told me that sales were mistaken and "we should make it more clear." I am in the process now of finding an affordable provider who, hopefully, will be honest about the billing expenses.
Rebecca of Livermore CA (03/03/06)
3/3/2006 I received several obscene phone calls today that had me very afraid. I am single and live along with my child. After the 5th one of the day about 2:30pm on 3/3/2006 Friday, I phoned my phone carrier, COMCAST. I was very rudely NOT heard, talked over and hung up on after waiting over and over again on hold for over 3 hours. I was even told at one point "You do not have service with COMCAST”. Who have I been paying for years now, then?
When I asked for a supervisor I had a VERY rude one get on the phone and put me on hold...and left me there. I can only pray they all WERE being monitored. I am sure if COMCAST knows what they are doing they are now looking for new jobs. When I phoned back again...I asked right off the person's named ...Yolanda! Do not know if this is the truth but I am ready to cancel ALL my COMCAST accounts after the way she spoke to me. After dealing with this and the police for over 3 hours with NO help AT ALL from COMCAST, they never ever took the case number the police gave me to put in my file, or block the number from calling me anymore. THEY DID NOTHING for me.
Carl of Garland TX (02/17/06)
Every time i go to pay they say i owe more money each month. When I signed up for Comcast Phone Service they said it would be one flat rate every month. But that is not what happens.The amount is more and more every month. It is a economic hardship. My mother is disabled and she lives with me. I have to work every day and I need to make sure she has a telephone. But I can't afford hundreds of dollars every month. that is what i have to pay Comcast.
Luis of Decatur GA (01/26/06)
On January 7th 2006 I called Comcast digital phone service customer service to inform them that the phone lie from across the street got hit by a tall truck and it is out on the street and I have no dial tone. They said that it would be a week before they can come out. The week came by and they never showed up. I called again and I cannot belive the lack of professionalism that they have. They said it would be 3 days and then 3 days went by and again they never showed up.
It is the 26th today and they finally came by, they looked at the line and they did nothing and said they would be back. I had to switch to BELLSOUTH. I got a call from some lady in their customer service and she would not give me her name and she told me that my line was not going to be fixed and she hung up. I still have no line. What is really interesting here is that at this address I just finished building a 5 unit small plaza and I was about to give COMCAST the commercial account for all of the shops.
I will never give comcast any business. I have apartments in Snellville and in Lilburn and I shall make sure that comcast DOES NOT provide our properties any type of service.
Gina of Pinole CA (6/24/04):
On 6/22/04, I requested a charge of $22.28 to reverse on my phone bill due to the negligence of Comcast customer rep. In early February 2004, I called Comcast and spoke with John to request service change & put a restriction on my long-distance phone line. John commented that Comcast do not actually put restriction on long distance calls. And that he has never asked to do that before. After some resistance from him, I insisted that he put in that restriction that my phone would not be able to dial outside of the 12-mile radius.
After our long conversation, I confirmed my service changes with John. I went back to the monthly routine of paying about the same amount of ($27). I was surprised with the June bill of $49.74. There were 4 international phone charges. The 4 calls were less than 2 minutes each (it was probably less if the minutes were not rounded up to whole minute). These 4 unconnected calls cost $22.28. I called 6/22 and spoke with Jessica (supervisor) to resolve this matter. Her comment was those charges cannot be reversed because there were no notation of my request of the restriction.
Chris of Woodstock IL (11/11/03):
My elderly mother has come to live with me before entering assisted living. I attempted to cancel her phone service with COMCAST and was honest about who I was and what the situation was. I was asked for her pin number (which she did not know). I guessed and got it right. Then he told me he couldn't disconnect because I wasn't her. I said why did you ask for her pin then? No response. He said only she could cancel.
I was at work so called my mother at my home and she was not comfortable even dialing the number (elderly, remember). I called back and was told no dice anyway. So I said, OK, pretend I'm her and I'll answer any information you might need to verify identity. She isn't capable at this moment of handling this herself. No way. My frustration won out and I said OK, I'll call back and say I'm her to take care of it. He said "no you won't. I'm writing it on her account that you might do that". So, I'm still trying to cancel her account. I will never go with COMCAST. Nor will my family.
My mother is now crying on the couch at my home because she can't cancel her phone line. Also, the phone is still in service and being assessed a charge. I will now go home tonight and attempt to get her to feel comfortable enough to talk on the phone with these awful people.
Chris should write Comcast a letter and have her mother sign it. She should also have her mother sign a power of attorney, an advance medical directive and other forms that are appropriate for an elderly person who needs help with daily activities.
Christine of Pittsburgh (12/15/03):
On December 12th, 2003 I tried to make a phone call to a friend and it would not go through. I tried several times and all I got was a recording say that I could not reach this number as dialed. On December 15th, 2003 I recieved a letter from Comcast stating that they made changes to my Comcase Digital Phone service at my request. I NEVER spoke to anyone from Comcast about making any changes in my phone service. The change Comcast made was to my NON-PAY TOLL RESTRICTION.
As a result of this I can not call anywhere out side the borough that I live. Now I can not call a lot of place not to mention my place of employment. Work can call me but, I can not call work. In case of an emerency my family would not be able to contact me at work.
Michael of Atlanta GA (10/27/03):
I just moved to the Estates of Dunwoody in Atlanta. When I moved here they said Comcast Broadband was the telephone provider. Comcast does not provide DSL service. They don't even provide good phone service. It is staticky all the time. So naturally I wanted to change my telephone provider. My girlfriend called BellSouth and they weren't aware that this address existed. BellSouth was then informed by my apartment complex that they were not welcome here. My complex has a contract with Comcast but I dont.
I thought the 1996 Telecommunications Act said I have a choice about who my telephone provider is.
I'm stuck with slow internet and horrible telephone service. The telephone connection is always crackly. I also sell stuff on the internet and it takes longer to use dial up service.
Michael is right about the Telecom Act. He should file a complaint with the Federal Communications Commission.
Steve of Lombard IL (3/18/03):
Dear Comcast: For last 3 months, I have been talking to customer service rep in reference to erroneous billing for local toll, international calls etc. Even AT&T called your service to let you know AT&T is my long distance and international carrier for many years, yet you are charging me for all calls. I have spent hrs and hrs of my time and faxed information several times, yet no correction is made as of last bill I just received.
In my last communication with veronica I have faxed my contract and copy of my AT&T billing info and she also talked to AT&T and promised us to correct and adjust all charges. This phone is my elderly mom’s phone as we use mostly cell phone. This problems all started when your company switched and started making unauthorized erroneous billing changes. Also your company representative misrepresented information about call plans.
Nilanjan of Fremont CA writes (3/10/03):
I would like to bring to your attention the improper business conduct and gross unwillingness to cooperate from my former local telephone service provider that is causing me extreme frustation and anxiety. I am bringing this to your attention hoping that I can get a speedy redressal to this issue.
Complaints against COMCAST (formerly AT&T BroadBand)
- Fraudulent charges. A number of entries in the February bill were completely baseless and I would consider fraud, amounting to about $270. It has charges for “Returned Checks” whereas in reality such a situation NEVER happened! Then there were charges added marked as “Customer Satisfaction” which instead of being a negative number or credit, was reversed and added as a charge to customer.
- Long Distance slamming. My long distance provider was changed multiple times by Comcast without my knowledge, even after repeated requests and notification on not to change my long distance provider from my original preferred vendor (AT&T). Since COMCAST had the local telephone service they were kind of “at will” to change our long-distance provider whenever they pleased to do so! In fact when we complained about these switches and slamming, they said that “it is like picking tomatoes in the grocery store” and our original and preferred long distance company AT&T was supposedly picking and choosing calls! When I contacted AT&T regarding this they were shocked and said they had never heard of such a thing and Comcast was completey misleading us.
- Incorrect and significantly higher rates and inflated billing. The rates charged by COMCAST were about 10 to 15 times higher than the rates promised to me. For example certain international calls which I was promised 42c/min were charged at about $6 per minute! I was receiving two bills per month -- one from AT&T Long Distance and the other from AT&T Broadband (now COMCAST) where certain random calls intermittently were charged by AT&T Long Distance (at correct rates) but most of the other calls were routed through Comcast with exorbitant rates.
- Representative intentionally created false charges on bill due to customer disputes. It seems that in an act of vengeance, frustation, malice the representative whom we called at the COMCAST customer service added these fraudulent charges intentionally to my bill. The dates of the contact and the posting of charges match. And there does not seem to be any other reason. This is definitely something which I would request has to be dealt with sternly.
- Credits applied and then again revoked after a few days. Reason as per representative being that since I choose not to use their long distance service! After spending a few hours with the representative, my bill was adjusted and a credit applied according to the representative. I even got a confirmation number for it. But a few days later after I had settled the payment for the bill, they had reversed the credit. Since I had opted to switch off my long distance connectivity from my phone! The representative specifically mentioned that since I had switched off my long distance their company would not be able to make money from me and hence they reversed the credit which is for an incorrect and fraudulent bill anyway!
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