Complain about a product or service

Comcast Local Phone Service

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Jerri of Danville, CA October 30, 2009

I will be paying my bill this month, but I am giving notice that if I do not see a correction to my service within the next two weeks, I will be cancelling my service and switching to AT&T. Over six months ago I called Comcast concerning a problem with my service. I have trouble with my reception on channels 40 to 55 on my basic service. At the time a technician came out and changed a cable and I was charged a service fee for his time on my next bill. The correction did not work and I was stuck trying to find a time to call Comcast to see if I could have a second person come out.

This is where the real nightmare has started and escalated. I called Comcast’s 800 numbers and spoke with a representative complaining about the problem and asking for a refund on the first service call fee. I then went around and around with the representative that said they could not give me a credit, but they could sell me a protection plan for 1.02 a month. I asked to speak to a supervisor and proceeded to spend the next 45 minutes waiting to speak with a supervisor to then be told that there was no one available. At this point I figured out that I was speaking to someone in India and I asked for a number of a contact in the United States.

I then scheduled an appointment to have a technician to come out. I waited for most of the day and Justin- Tech 1646 came out to check out my problem. At this point he told me that it was a Comcast problem out at the main cable box and that his supervisor will be out on Saturday and the problem would be corrected.

The problem was not corrected and I then spent the next two weeks leaving messages on the Technician’s cell phone number that I was given. I never received a call back. I then called the phone number that I was given by the representative in India. This number lead me to speaking with someone in Mexico who made me go through resetting my box again and then telling me that I needed to schedule another appointment for a technician. I did this and waited for the technician and they did not come out during the day.

At this point I got on the internet and looked up Comcast complaints, which there are many and found a phone number that was located in the United States. I was told by a nice receptionist that I needed to call the “Abuse Team” when I did I was told I needed to call the 800 number in California since I was located there. I explained that I had already done that and they were nice enough to take my information and e-mail my contact info to someone in my area.

I talked to Rebecca on 10/28 at and was told I would be contacted by a supervisor. Two days have gone by and I have not been contacted. I have spent countless hours on this issue and the only thing that has happened by Comcast is they are now charging me an extra 1.02 monthly for a protection plan that is not working. I am including this letter with my bill. I will also be posting it on the Comcast site and several complaint sites. I am completely dissatisfied with the service I have gotten from Comcast. I am wondering at this point how they are staying in business if this is how they treat their long time customers.

erik of san jose, CA October 30, 2009

telephone service is poor continously have to use cell phone called to try and get a technician but was told of outage explained that telephone problem was on going not related to outage. Alex and Ernest said they could not take my complaint or send a technician until after outage is fixed in my area I would have to call back. Comcast phone service is awful

Angelo of Dumfries, VA October 7, 2009

had COMCAST Triple Play (which includes digital voice mail) installed in April 09. Since then, we have experienced continuing problems with our phones (dropped calls, no dial tone, etc). technicians come and the problem seems repaired but the problems always come back. I have filed one compalint with the FCC but nothing really came of it other than an apology. Very frustrating to say the least. COMCAST needs to get its act in order. To those experiencing these ongoing phone issue, it might help to also file complaints with the FCC. perhaps with enough of them, action will be taken. COMCAST phone service is disfunctional to say the least.

Amir of Ashburn, VA October 6, 2009

Comcast suppost to port my telephone number from another phone company. Been calling Comcast everyday and talked to different rep and managers which none of them have a clue what they are doing. I talked with manager name Reje reddick and he promissed me that he will look in to it and will call me next day but he didn't. I will not recommend comcast to anybody and I will let my customers know for not switching to Comcast because they have the worst customer service.

david of bloomington, IL October 6, 2009

i recently switched my resedential phone from comcast to verizon. since that time, we have been totally unable to receive inbound calls from current comcast customers. A series of calls to comcast explaining that we are able to receive all calls except from current comcast customers has resulted in nothing. I have no idea if they are trying to make me pay for having switched or generally don't care about what I perceive to be the disruption of my inbound phone service insofar as it relates to current comcast customers.

Terence of Locust Valley, NY September 29, 2009

My 83 year old mother has not had a properly working phone for 2 months. 6 different comcast worked have been to the house and refuse to fix the wiring under the house, they come remove more phone jacks in the house (they state that is the problem) and when the direct line still doesnt work they state someone will have to come out and redo the wring under the house. the next guy comes and they do the same thing. up to a couple weeks ago she could only use a non wirelss phone in her bedroom because all other jacks were disconnected by comcast and now nothing works. now they keep transfering the call to a phone that immediately disconects...

Deirdre of Evanston, IL September 24, 2009

I received a bill from Comcast with charges on my bill for calls that did not come from my house. These calls were out of the country calls to a sex line. I do suspect that some way some how some one tapped into my phone line and comcast has yet to credit charges from my bill. The charges has aquired to a little over 3000.00 calls were placed from May to June and I haven't had the service for a year. I started service with comcast February of 2009.

They have denied to credit my account so far three times according to their customer service dept and I need help I refuse to pay for something I didn't do nor took place from my telphone. I have a police report to show that I reported fraud due to not receiving my telephone bill for the month of May or June. In which I did ask that comcast send my statment to my p.o box address from the start. So I suspect fraud and someone tappering into my telephone line to make these out of the country calls. I have proof to show from the times that all calls were placed I was not at home due to being at work.

Dan of minneapolis, MN September 22, 2009

Caution when switching to Comcast Phone Service. If you switch to Comcast phone and you have comcast internet, you will not be able to access you email account online for up to 72 hours. They know about this but do not tell you. So if your email account is important ie you use it for a home business or need it for daily communication, beware. I use my email just for personal use, but am still upset. I can see that I have 9 new emails since I last checked, but cannot access them. Great service.

Barbara of Joppa, MD August 30, 2009

Since April 27th of 2009, our cable service, internet, and phone service works some days of the month and the rest of the time works off and on. At this time the phone is not functioning. They send out techs who tell us it could be a wiring problem. No one seems to know. Comcast bills the full amount. I asked them to take off some of the bill. They asked me to wait for a call from a Ms. N. The call never came.

Then i spoke to the accounts office again. They said they would take off 83.00 dollars since we had service for half of the month. They added a 37.00 dollar late charge which they took off but counted that amount as part of the 83.00 dollars.

Barbara of Sunnyvale, CA August 13, 2009

I changed my service from Comcast to AT&T in April 2009 due to a contractual expiration and an increase in my monthly bill. The TV service was changed over in April but AT&T was unable to change my phone and internet service over because I was told that Comcast would not released my phone number. I did some traveling during the month of May and June and when I returned home and the dust settled I realized that my phone and internet had not been changed over from Comcast to AT&T. I contacted AT&T and was informed that Comcast had still not released the phone number, AT& T needed to investigate what the delay was. After about 3 weeks we were able to finally get the service scheduled and the Phone service has transferred over.

I was told by AT& T that I should contact Comcast to make sure they disconnected the service on their end. I then contacted Comcast and they informed me that they were unable to disconnect my service. AT&T informed me that I was not being given correct information. The only way they would be able to get the service transferred over was if Comcast acknowledged the transfer order and released the phone number.

Moral of the story is that comcast charged me for Cable/Internet and Phone service for 3 months (at 160 per month) for service I was not using. The customer service reps that I dealt with were very rude & patronizing. The feeling I got was that they were going to do everything they could to delay the processing of my order transfer so they could charge the full monthly charge whether or not the services were being used. When I called to request they cancel the cable TV, they said they would not be able to cancel it because the rest of the service had not been transferred. I was so frustrated but unable to do anything about it, and they didn't seem to care in the least.

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