Complain about a product or service

Comcast Local Phone Service

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Edward of Alton NH (03/23/08)
We have many friends and relatives who have switched to Comcast for their phone service. As we live in a small town we have one choice, a small company called Union Communications. All calls we receive from people with Comcast are garbled and difficult to understand and result in us having to call them back. We complained to our company and was told it was a Comcast problem. We complained to Comcast and after having to call Public Utilities Commission they finally fixed it but we were told that it would not remain fixed for long . We were told that the changes the engineers made would be undone by an audit team and sure enough it was.

Rosette of Washington Dc, DC February 25, 2008

Rosette of Washington Dc DC (02/25/08)
Comcast is listing the wrong name for telephone number for our law firm. The name that shows from Comcast is are incorrect. The name that should show up is our firm's name. It's believed that Comcast is using an old data base--as one of the names listed has not been an employee for ten years or more.

Our law firm may well lose accounts and clients because of Comcast's error.

Barbara of Canaan, CT January 20, 2008

Barbara of Canaan CT (01/20/08)
Today is the second time within a month that I have no dial tone. Can't call out or receive calls. The man I spoke with before said he'd fix it but that I should have a repair man come. The repair man came, said there had been some work in the area, and since it was working there, there was nothing for him to do but cancel the visit. Please help!

Fernando of San Jose, CA December 9, 2007

Fernando of San Jose CA (12/09/07)
I have Comcast internet services, telephone and TV. Everything was OK until I had my first problem, my electricity was disconnected due to a work that needed to be done in my house, but immediately my phone went dead! My kids were at home and had no way to communicate with anyone, not even to call 911 for an emergency. I think, things like that happen and I am sure Comcast will solve this problem. I was wrong. I was there when I got the worst service I ever had. They sent a technician one day late, the technician was very rude, no morals at all, did not fix my problem and after saying there is nothing he can do, he left! I called again to complain, and I can tell that the person that answer the phone was laughing at all this, so, I ask her for the supervisor. She said, like no problem.  I thought that I was going to talk with someone that knows how to treat a customer, wrong again, he was even worse then the other ones. Finally, he said he was going to send another technician to solve the problem, and to wait in your house between this hour and this. He said, about 4 hours, and no one came. Latter that day I called again, and the person who answered the phone didn't know what happen and didn't care. I asked for another supervisor and guess what, the same treatment, an insolent, disrespectful supervisor who did not solve my problem. Days pass, I have electricity now, the phone works now, and then a technician came to my house, and to my surprise he was the same technician. He asks if my phone is still down?  I respond, "no, it is working now because I got electricity, but what if ..?" He just turn around and left!

I was very depressed to see that there is no one that can help you, no one where you can complain about injustice; all this caused by Comcast not only to me, but to all my family.

Cheryl of Saugus, MA November 29, 2007

Cheryl of Saugus MA (11/29/07)
I called this morning on my cell phone (at my expense) to let the sercive know my phone was out of order. It took me about four people to finally get someone to help me. They walked me through several procedures. Then they decided I needed a Tech to come to my home between the hours of 7AM and 10 the next day. My problem is this keeps happening for short periods of time and I don't feel it is a dependable company. Yes, I can change but it is an annoyance to have to do this when you are paying top dollar every month. Just needed to be heard. Also, I don't like to find out that different people are getting different deals and when called on this you get the run around. Recently, I tried to reduce my bill by cutting out movie chanels to be told that I would only save 10.00 a month to remove all the movie chanels that I now get.

I nad to use my minutes on my cell all day long as I had no service. Plus, I had miss calls all day long while I was babysitting my grandaughter. Thankfully, I had a cell phone.

Janice of Lilburn, GA November 24, 2007

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