Complain about a product or service

Comcast Local Phone Service

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Nancy of Bradenton FL (03/18/07)

I am stunned by Comcast's attitude and unreliability of its phone service. I am medically dependent on my phone and twice now our phone has died due to modem issues. My phone is dead. I can't reach my nurse. Our cell phones do not work in our home. I was out on the lanai in my wheelchair with a supervisor at Comcast. My phone went dead. My husband was on the phone for 45 minutes earlier and was told no one could come until Monday morning. This is completely unacceptable due to my medical situation so I called back. I asked for a supervisor and was put on hold for 10 minutes on a dying cell phone.

So here we are with no phone and no access to my nurse. Comcast should not offer phone service if it is not reliable. People depend on their phones. We use all of Comcast's services, phone, internet and extensive cable. Suffice it to say we are switching to Verizon tomorrow.

Ruben of San Jose, CA January 31, 2007

Ruben of San Jose CA (01/31/07)

I just had my Internet and phone services transferred to COMCAST. The day after the installation, we found out that when a Verizon Wireless customer calls us, they cannot hear us but we can hear them. I called customer service and they opened a ticket for a tech to come and verify the installation. The tech said that everything was done properly, but I still have the same problem.

I called customer service again with the same problem, and again they sent somebody to inspect our lines. The tech informed us that he has known about this problem with Verizon Wireless customers for three months now. He closed the ticket again without solving my problem. I called customer service again and told them what the tech has told us. The personnel that I talked to said that there is no problem with any phone companies. He opened another ticket and told me that the issue will be investigated thoroughly within 72 hours.

Everyone in my family is a Verizon wireless customer. I should have stayed with my old telephone service provider.

Pravin of Atlanta, GA June 18, 2006

Pravin  of Atlanta GA (06/18/06)
Hi I took Cable and Internet Serice from Comcast on June 14, 2006. The same night i started getting trouble. I complaint that neither Cable nor Internet is working fine on June 15th, 2006. They told me that the technician is coming on June 18th, 2006 between 11:00Am and 2 PM. i got a call from comcast and they said the technician will be coming by 2:30 or 2:45 PM, But he did not come till 4.00 PM. I called comcast for 4 times but no positive response and they kept on saying we will adjust these delays in the bill. I am working as a Production support for my company and without internet i may not be able to supoort from home.

Jack of Alexandria, VA March 6, 2006

Jack of Alexandria VA (03/06/06)
In Feb 06, an ad appeared on my Comcast cable TV explaining a new service for internet-based phone service. I called the number provided and obtained more informaiton about the service including a stated price of less than 45. per month including all charges, taxes, fess, etc. When the bills came, the charges were about 44. BUT another nearly 20. was tacked on for taxes, surcharges, fees, etc. When I called to complain, "Jane" told me that sales were mistaken and "we should make it more clear." I am in the process now of finding an affordable provider who, hopefully, will be honest about the billing expenses.

Rebecca of Livermore, CA March 3, 2006

Rebecca of Livermore CA (03/03/06)
3/3/2006 I received several obscene phone calls today that had me very afraid. I am single and live along with my child. After the 5th one of the day about 2:30pm on 3/3/2006 Friday, I phoned my phone carrier, COMCAST. I was very rudely NOT heard, talked over and hung up on after waiting over and over again on hold for over 3 hours. I was even told at one point "You do not have service with COMCAST”. Who have I been paying for years now, then?

When I asked for a supervisor I had a VERY rude one get on the phone and put me on hold...and left me there. I can only pray they all WERE being monitored. I am sure if COMCAST knows what they are doing they are now looking for new jobs. When I phoned back again...I asked right off the person's named ...Yolanda! Do not know if this is the truth but I am ready to cancel ALL my COMCAST accounts after the way she spoke to me. After dealing with this and the police for over 3 hours with NO help AT ALL from COMCAST, they never ever took the case number the police gave me to put in my file, or block the number from calling me anymore. THEY DID NOTHING for me. 

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