Complain about a product or service

Comcast Local Phone Service

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Margot of Bellingham, WA July 31, 2009

I have tried for several years to correct our phone directory listing to no avail. We are still listed by our FAX number, and only my husband's name is listed for our phone number. It is inconvenient for people who are trying to reach me to get a response from the FAX machine. Please, please remove the FAX number and replace it with the home phone number. One year I asked for this and you simply removed our listing entirely, which really created problems. I have reached my wit's end and am contemplating changing carriers. We have several directories in our community and are listed different ways in each! How is this even possible?

Steve of Houston, TX July 11, 2009

First, the installer didn't show up. He said he knocked on the door but no one was home. Flat out lie... we were all home. So, I had to go to the payment center and pick all the equipment up and do it myself. Then, I got charged 50 for the installation. Not only that, but I got charged an extra 5 for a convenience fee, along with two charges at 1.99 for a change of service fee. I never changed anything on my service. I just cancelled my home phone service, because it doesn't work when you are using the internet... and of course, I got charged 1.99 to cancel service. If anyone out there knows of a class action lawsuit against Comcast, I am in.

Richard of Chicago, IL July 8, 2009

Comcat has been a nightmare since March 2009 when they installed it and the original order showed up with 9 voice lines and no static IPs. The order was for 3 lines a fax line and 9 static IPs.The technicians I dealt with that day were the sole bright spot in this relationship. 6 out of 8 times they have not shown at all. 1 time after 2 no shows, they found at their end that someone had duplicated my IP address. Corrected it after 9 wasted hours. The last to tech claimed it was filings in the connection splitter. It stayed up for 4 hours and then lost phones and Internet. Here this morning at 0730 for between 0730 and 1000. At 1000 called support he told them he was here. I was on the phone on their line at the premises then he said he had made a mistake and was leaving then. 1 hour later 45 minutes away. next 30. now sending someone else.

patricia of atlantic beach, FL July 8, 2009

called comcast in the month of may to put my phone service to basic and the tv to basic channels. i have the bills in possession from april 2009 to july 2009 and they are still charging me for the phone which they cut off in may due to my not being able to pay the bill. i have tried to get on the phone with them , but i only have 60 minutes on my prepaid phone so i have been on the internet with them and it is the same story each time as to if i am stupid and i still owe the bill for the phone even though they cut it off at the last of may and they are charging me with all of the other stupid fees for 911 and fcc and all and my phone is dead.??

this is the last straw . what can i do to get my charges off of their stupid computer and pay my bill for what it should be? i have the bills ---if you would like for me to send compies-i will because i am a grandmother and have grandkids and kids in and out. it is not because i do not want to pay. it is because i am not going to pay for stupid charges that they will not abide by.>>>>>>>>>>>>>>>>>>i make 8.05 an hour . HELLO------------

i am trying to pay all and my daughter is trying to help too because she and my granson live here. i am tired of being treated like i am stupid. i am a double veteran from vietnam and desert storm and a female and i am trying so hard to hold my temper down, CAN YOU PLEASE HELP IN ANYWAY? THIS IS MY LASTSTRAW IS YOU.

charlie of hendersonville, TN July 7, 2009

I made an order from Comcast online to install internet and phone serviceon 6/7/09. On 6/13/09, one technician came in and just installed my internet and told me I need to make another weekday appointment to install my phone service. Then I called several times and also chatted online with representatives to complete one time "third party verifications". The appointment was on 6/29/09.

I took off that day I called Comcast at the early morning to confirm the appointment. After the time frame (8am-11am) passed, nobody showed up. Then I called back and was told my order was not processed and I should not trust the online representatives (shame on Comcat). Finally, a technician showed up after 4pm and told me he could not transfer my phone from At&T. Then I called Comcast back and the lady (Britney) helped me to complete the third party verification again and made the appointment for today 7/7/09 to install my phone service. She promised to watch this for me to make everything was ready. After that I chatted with online representative about this schedule.

This morning, I called Comcast and was told everything is ready for today. About 9am, I called Comcast back again, they told me the technician could not show up becasue my phone porting service was not ready. I was shocked and so upset. I called over ten times and chatted over five times with the representatives before 6/13/09, no "one expert" to handle new customer service. What is wrong with Comcast? What is the best "excuse" for them to run Phone service (even they are not qualified)? I feel shame on Comcast management, who hired so many non-knowledgeable represetatives. Hope other people do not repeate my mistake.

Mary of Laurel, MD June 11, 2009

I switched my AT&T phone service to a Comcast digital bundle in February 2008. My phone number would work for a day or so and then stop. this went on for well over a month. I also realized that while comcast was charging me for their phone service, AT&T was charging me as well. This lasted until mid-June 2008. AT&T tells me that they were not notified by comcast until mid June 2008. I have spoken to comcast by phone several times regarding this matter as well as emailed them several times. I get the standard instance response that it will be forwarded to the correct department and investigated. Of course no one ever emails me back.

Eric of Mahopac, NY June 2, 2009

In September of 2008 we received a certified letter stating we need to upgrade our phone service through Comcast. I called and scheduled an appointment to have this service done. The days available were only weekdays. The day I was scheduled I took off of work and nobody showed. The next day I called comcast and was advised that the truck broke down. I understood allthough upset nobody had called me to advise. So I proceeded to re-schedule to another weekday. Again nobody showed up even though I called and confirmed my appointment that morning.

When I called at days end I was apologized to several times, as they claimed the drivers had the schedules mixed up. So now they wanted me to take a 3rd day off, I explained I could not do that they would have to re-schedule for a weekend. At 1st they told me they could not schedule week-ends. Then after speaking with a manager she apologized and did in fact schedule theat next Saturday. That Saturday morning we got an automated call confirming our appointment for the following Monday.

At this point my wife an I are thinking this cant be real. I call the office only to hear the manager is not there and their is no way they scheduled me for a Saturday.I leave my name and number and ask for that manager to call me back. This call never came. Now this was all back in September and October. At this point as my service was working fine, I decided if Comcast had a problem they would reach out to me enough time wasted. Well 6 months went by with no issues, I received regular bills, with no problems. In April I called Comcast as I was looking to lower some of my payments, and saw an advertisement for 19.00 for each phone and internet for Comcast, yet I was paying a combined 100.00 per month (this included taxes).

When I 1st called I got a very pleasant associate on the phone, who explained yes I was in fact paying too much, she went ahead and gave me the special promotional rate. I was very please (no word of any other issues) and hung up. I proceeded to get bills and a credit for that month, again no mention of any problems. On Wednesday May 19th all of the sudden at 4PM my daughter tells me she cannot make any phone calls. I try and get a message stating you cannot place calls from this number. I then try to call my home number (that I have had for 9 years) and it the message states this phone cannot take incoming calls. I proceed to callComcast and am told that after they spoke with me several times that my service has been cancelled as of April 13th. I advise the gentleman he must have my account mixed up as I was on the phone as late as that morning. He claims no he is correct I have not had phone service since April, and here is the kicker if I wanted new phone service as I was not available when they came out to upgrade, I would have to wait 7 business days. After that 7 days they would issue me a new number as my number is no longer good, as I did not upgrade my service. At this point I cannot believe my ears. Over the course of the next few days I was completely given the runaround by everyone from a customer service rep, to the Manager of the executive customer care center in Berlin Ct. After I had no phone for 1 week, I decided to call Verizon to get service through them. This was done on May 24th they in fact were able to retrieve my old phone number. They set me up for an appointment on June 1st. Well unfortunately June 1st came and Verizon called me to state that Comcast refuses to give them my number (even though I had called Verizon (specifically Rose Criscuolo Manager) and advised her that this was the service that I needed. So again on June 1st I still have no phone. Today June 2nd I have called Verizon to see if they were able to rectify with Comcast and have my number ported to them, and again they stated (as they called comcast while I was on the phone) that comcast refused to release the number. Bottom-line now going on 2 weeks without a phone, kids in my house an elderly father and due to comcast unbelievable unprofessionalism and complete lack of customer service. I am basically being held hostage by comcast. I honestly have my hands tied due to this company.

Ed of oakland, CA May 22, 2009

My story is about outright corporate theft! We cancelled our Comcast digital voice account by phone on March 10th 2009, and returned the hardware March 24 2009 to the Hayward California facility. We have the receipt. Despite this cancellation Comcast continued to bill us for the Digital Voice service on the April statement. We contacted Comcast by phone May 9th and was assured the account would be cancelled, the amount in question would be credited and a supervisor would call to confirm. You can probably guess what happened next: we received no call from a supervisor, and the account was once again billed on the May statement. We contacted Comcast on 5/21 and talked to 4 representatives, the last was a supervisor who said he couldn't help us. Each of the reps we talked to referred us to the cancellation department, which of course you cannot dial directly, so we were transferred telephonically and then were forced to sit in call hold hell for a total of nearly an hour. Each time we were disconnected without ever talking to a rep. I suppose that when the June bill comes we will still be billed for digital voice service we no longer receive. Because we pay by an automatic debit from our checking account, Comcast is, in essence, helping themselves to 50.00 of our money every month while refusing to rectify the situation. Taking money from someone without providing anything of value in return is theft, which is a crime whether it's an individual who perpetrates it or a massive soulless corporation. We posted a letter to the corporate VP of customer support at Comcast. Because there is little in the way of any real competition, we are still Comcast cable TV subscribers. Our next move would be to cancel the automatic debit bill payment from our checking account. We certainly learned our lesson there. Comcast has been basically stealing around 50.00 a month from us. We have taken efforts to stop this, but the behavior continues. Comcast would have me arrested and take steps to ruin my credit rating if I tried pulling a similar stunt on them. I say "we" throughout this missive, but it was basically my wife who was pursuing this. She is a customer support manager for a small health technology firm and knows the ins and outs of how customer support works. She insisted on handling this in the belief that a calm, cool and professional approach would get results. She made all the calls as if she were dealing with a company that took customer support seriously (like her company does). After the last contact with Comcast she was nearly in tears. So now I'm trying to take care of this. I am not nearly as controlled and businesslike about things like this as she is. If I have to call Comcast, someone's ears are going to get blown off.

michelle of indianapolis, IN May 5, 2009

i went to walmart ordered comcast basic cable phone and internet service for 49.99 a month no installation charges, well they never showed up gave me a number didnt work, so i call comcast they say well we have offer you a different deal for twice the price and 79 dollars install fees, Its a scam they have you order a great deal through one man he is a no show and you call them then they offer you same thing for twice the price and install fees, A SCAM

I had my phone and internet turned off because was expecting their services so now i have to find other providers and reorder all over and go without phone and internet until i find one, not fair huh? hope i dont have to call 911 inbetween times

Charles of Round Lake Heights, IL April 13, 2009

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