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Comcast Local Phone Service

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Charles of Round Lake Heights IL (04/13/09)
On 3/30/09 I was to have phone and Internet installed between (8-10), Tech was a no show, Called and was told tech would be there at 1pm, no show. Called back to Tech directly and he was still on a job, he had Julie call Manager to apologize and ask if we still wanted service I explained that I had missed a days work and had been on the cell phone all day. She told me that even though they showed a modification in the system showing an all day install, I explained to her the order and gave her adams name and she assured me that tech would be there. NO SHOW.

I called back spoke with Kidran in Lubbuck TX, employee #100331994 , she advised me that she spoke with service ept, a sup there siad tech would still come at 7pm and to not pay the tech 98.95, that I would receive it as a credit, on 4/13/09 I get a bill for 104.00 and called and spoke to another sup who showed no record of credit, and the employee number I gave she said was bogus.She then tried to give me a 25.oo credit and refused to get me to lubbock call center

Loss of wages, Use of Day time charges on cell phone, repremand at work.

Saeed of Danville, CA March 26, 2009

Saeed of Danville CA (03/26/09)
I am writing to complain about poor service quality I am experiencing with Comcast. I moved to an apartment and ordered Comcast Internet,cable, and telephone package, which was installed as promised on 3/14. The trouble started when I asked to port over the phone number I had with AT&T. After Several calls to Comcast, and hearing different stories as of now; 3/26 I still have no telephone service; the phone I got from Comcast doesn't work (you get a recording This number is not in Service), and T&T is disconnected.

This is a summary of what Comcast operators have been telling me: - It will take 5 business days to transfer the number (3/16) - I was told my AT&T number was passed to Comcast on 3/21 when called on 3/23 - Called on 3/24 to follow up why phone was not working. I was told It normally takes 1 month or two to transfer the number (Was told by a supervisor after getting no help from operator, on 3/23) When I told him that the number is already transferred he suggested me to call local Comcast office and after a long hold he gave me the phone number I had contacted comcast for trouble reporting.

Matthew of Gainesville, VA March 23, 2009

Matthew of Gainesville VA (03/23/09)
Ok, I'm not 1 hour 16 minutes into call to Comcrap cust service. Switched on MArch 15th, 2009 to get hi speed internet and a reasonably priced home phone system. long story short - they f-ed up porting of old number, and thus it took tech on March 15th FOUR hours to install phone service with both he and I! being on hold with various aspects of Comcast. Now, it seems that they're not done with me! Now they're attempting to port the number ANYWAY, which I told them to forget about! So now, I have NO PHONE service. Idiots. Update soon!

So far, about 15 hours of dealing with COmcast issues.

Robin of Tamarac, FL March 22, 2009

Robin of Tamarac FL (03/22/09)
My phone service is always going out. I have to csll so that Comcast can reset it. My biggest issue is my Mom has Lifelive with my home number being 1st call. How can they reach me if they can not get throgh. I plan on dumping Comcast for fear of not getting to my Mom fast enough.

Michael of Windsor, CT March 3, 2009

Michael of Windsor CT (03/03/09)
Our Comcast Digital Phone Service goes out regularly in the middle of the night. Normally, that would have minimal impact, since we're sleeping. The problem, is that the house alarm is tied to the phone line, so when the phone line goes out, the alarm goes off. So, I've been up since 3am this morning because the phone line when down, and the alarm went off. This happens at least twice a month.

Casey of Knoxville, TN February 23, 2009

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