Complain about a product or service

Comcast Local Phone Service

Comcast •Cable TV •Internet Service •Telephone Service --- News • Comcast Tries to Polish Its Image • Comcast Sued Over Internet Blocking • Comcast Cable Fined $1 Million In Massachusetts Settlement

Casey of Knoxville TN (02/23/09)
signed agreement to switch from local phone company to Comcast along with internet services for my business, we agreed to a date to start service, this date was critcal due to the fact that my office was moving locations and we host our e-mail in house also our lease on the rental property was expiring within days. On moving day Comcast rep's were a no show, numerous calls resulting in mixed responses, esspecially since Comcast uses a contractor to do the install a company call C.T.I.S.

I finally got ahold of my sales rep around 1pm, she admitted that she had just got to the office even though i had been calling since 8am (and the day before with no answer). She told me she would check into it. By this point I called CTIS to complain and get some answers. I was met with much opposition from comcast and its installers and finally told that my new service date was 5 days later then what i had agreed to, which was unacceptable, after pressuring comcast for more information i was told that nothing could be done.

I have since complained further to Comcast and asked for compensation for my losses due to that i will have to work in multiple locations and pay movers twice, and pay my previous landlord for any days that run over our lease. So far Comcast has offered my company zero information on how to make it right. Thankfully I have not paid them a dime todate, and have already considered using a different company.

Losses due to expenses incurred for moving equipment, and paying employees to work in multiple locations due to lack of resources. Revenue lost from customers not being able to contact me easily and giving up. Pain and Suffering. estimated fiscal loss of 5000 - 15000

Richard of Schaumburg, IL February 21, 2009

Richard of Schaumburg IL (02/21/09)
We are unable to retrieve or delete voicemail messages due to the fact that the other person on the account is elderly and confused. She inadvertently set up a password that she doesn't remember, and Comcast tells us there is no way to clear it out. The other thing they told us is that their voicemail is automatically part part of our service, which they should NOT be doing....some people don't want voicemail from Comcast because they use their own answering machine. Very poor way to do business.

Now we have a continuous flashing light on our phone that signifies voicemail and we have no way of deleting or retrieving the messages.

Steve of Chicago, IL February 20, 2009

Steve of Chicago IL (02/20/09)
Comcast should warn people not to replace their phone with a comcast one. For 3 years now the service is on and off. Often it almost works (garble). I have called many times and they have not been able to fix it.

I have missed calls, missed picking up my son, and spent a bunch of time spending money on my cell while playing this game.

Warren of Wadsworth, IL February 12, 2009

Warren of Wadsworth IL (02/12/09)
They called and wanted us to bundle or phone, cable and internet service. It sounded like a good deal and we have been satisfied with the cable and internet service.

Are compalint is against the digital phone service. We cannoot talk on the phone for more than two minutes without the line disconnecting.

Ann of Hamden, CT February 9, 2009

Ann of Hamden CT (02/09/09)
I have been without phone service for five days. Ever since I switched from ATT to the Comcast bundle (with TV and internet), I've had nothing but trouble. It took three house calls before the installation was correct. They tried to charge me for the repair calls, when it was their fault that the modem was not working. Getting satisfaction from their phone agents is also frustrating. I've been told that they're working on the problem. I'm ready to switch back to ATT. And I have filed a complaint with the CT Department of Public Utilities.

Manuel of Houston, TX February 9, 2009

Back to the top |