Complain about a product or service

Comcast Local Phone Service

Comcast •Cable TV •Internet Service •Telephone Service --- News • Comcast Tries to Polish Its Image • Comcast Sued Over Internet Blocking • Comcast Cable Fined $1 Million In Massachusetts Settlement

Manuel of Houston TX (02/09/09)
i have phone service w/comcast and my phone has been out for 2 days now i call and see what the problem is, turns out error made on behalf of the company, i ask how long will it take they say 24 hours, now understand the severity of this case, i have a son on a ventilator at home and in case of an emergency there's no way of getting in contact w/my son from work. when i'm on the phone with the rep at comcast i ask to speak to a supervisor not only did i have to call back twice due to hang ups but when they do connect me with a supervisor is to a voice mail, i am so upset with this company i'm so looking for another phone service provider.

my son's well being is at stake, for our phone at home is our way of keeping in contact with him.

R. of Sarasota, FL January 24, 2009

R. of Sarasota FL (01/24/09)
I am amazed that Comcast is allowed to continue advertising their digital phone service. This product is a complete JOKE and their customer service people are ROBOTIC. [It] is impossible to reach ANYONE with any decision-making authority? I switched to their advertised bundled service - cable, phone, and internet in April of 2008. The phone service has been NOTHING BUT TROUBLE since then. We can hear our callers voices, but they cannot hear us. This problem comes and goes but is definitely more active than inactive.

THEY HAVE BEEN TO MY HOUSE OVER 10 TIMES! Every time I call them I am on the phone for over an hour, get passed around from customer service [reps] and have to tell the entire story over and over again. THIS HAS BEEN THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! Every time they come out, they take hours of my family time, shut down my internet service, then ALWAYS conclude that there is nothing wrong with anything in my house but there is definitely a problem - it must be outside. They then send their line crews days later to find the problem in the cabling system somewhere in never-never land.

Not only has this gone on to exhaustion, it is dangerous because we would not be able to call 911 in case of an emergency. I run a business our of my house and cannot receive customer calls. We rely on our cell phones exclusively and even had to buy a wireless system through Verizon in order to not have internet interruptions. By far, the worst part of this is the apathy of Comcast and their unwillingness to have someone answer for this.

The ultimate insult, however is that after 10 months of hell, they offered to discount one month of phone service (a 33 value) for my troubles! I WANT A FULL REFUND OF EVERY DOLLAR I SPENT ON THIS USELESS PHONE SERVICE FOR THE PAST 10 MONTHS. COMCAST IS HORRIBLE!

We cannot quantify the cost to our business by not being able to answer phone calls. We want a refund for all phone services we paid for since April 2008

Cuong of Holbrook, MA January 24, 2009

Cuong of Holbrook MA (01/24/09)
We had no phone call services for 4 days because of cable pole on street has been disconnceted. First we called comcast services they put appointment for nex day 1/22/09 from 8-11 am. I took a day off on 1/22/09 to wait for service they did not show up. I called and they said appoinment would be 1/23/09 but not 1/22/09. 1/23/09 after 5 pm, an techician came to check a cable box and he told me cable box is ok, only cable pole on tre street has problem and cable truck will come after one hour. No one show up after 6 pm until now 1/24/09. comcast said sorry that they can not do anything better but wait until another week for cable truck available to come

We have been no phone services and no cable for tv or computer for our work at home more than a week and do not know when they will come ?

Melissa of Moundsville, WV January 13, 2009

Melissa of Moundsville WV (01/13/09)
I switched to a Comcast bundle Phone, internet and cable. Nov 10,2008. Since the switch I have had constant problems with my phone and internet. The phone problems consist of echoing, not ringing through on my side, dropped calls and calls cutting out. The internet is off and on. Never know how long you'll be on. It was on and off 5 times in about 10 minutes lastnight. I have had them out here to my house 4 times. My inside lines pass all their tests. 

So I called them again to complain yesterday. I told her (Kelly) that the last tech. said if I had anymore problems to tell them the problem is at the pole, so I did. She was sending someone out today. In the meantime I received my bill today. They are trying to charge me for a trouble call 24.95. This is not MY problem its on their line. So I called today to complain about the trouble call charge and was told if I subscribe to the maintence fee I would not have the charge. All the supervisor would do is put the charge in a credit pending request to see if the tech. would drop the charge.

Also in my bill is a rate increase paper. I signed up for 12 months at a certain price so I better not get an increase in my bill. When the tech. showed up today I told him to leave that I was just on the phone with his company and I wasn't going to pay for another trouble call. This Company is horrible. I have never had any phone problems until the switch to Comcast. If we had another cable co. I would switch in a minute. I am tied into to this contract for 10 more months...oh my!!

Donna of Carpentersville, IL December 29, 2008

Donna of Carpentersville IL (12/29/08)
I'm still having issues with Comcast Digital Voice. Now it's with voicemail. A week after getting service restored, I wasn't able to set up my voicemail. I called and was told to wait 24 hours. A Week later, no voice mail. I did an online chat, they were able to set up voicemail through my phone, but not through Comcast's Digital Voice Center. I was told to wait another 24 hours and try again. It still wasn't working. I tried another online chat, with another tech. This one said that it takes 10 days for accounts to show up in Digital Voice Center for online voice mail. The website specifically states 24 hours. He wouldn't do anything until the 10 days had passed.

Today I did another online chat with Katrine, who had no idea what she was doing at all. She asked for my screen name and password (which I refused), then said that in order to access online voicemail, I should make multiple accounts. I also refused this. I am not paying for multiple accounts just to access online voicemail. I kept asking for a supervisor and she refused. All she would tell me was that nobody there could fix my problem and she would put in a ticket and I should be contacted in 24 hours about the problem.

It's already been 2 weeks since the first time they said 24 hours. I have already filed a report with the FCC and the BBB. If Comcast were not the only cable company in my area, I'd change in a heartbeat. I still cannot access online voicemail and it's been 2 weeks, most likely will never get online voicemail.

Donna of Carpentersville, IL December 15, 2008

Back to the top |