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Comcast Local Phone Service

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Donna of Carpentersville IL (12/15/08)
I called Comcast in July to order telephone, high speed internet, and wireless networking. I was told I could have my own account, no problem. The first thing the tech did when he got here, he disconnected my parent's television. When I said something, he said they cold not have 2 accounts at the same address. Also, he did not have the wireless networking equipment with him, claimed the work order was just for telephone and internet. I called Comcast about the error, and they placed a second order for the WiFi and the television. I was never told I was incurring additional installation charges for all of this.

It took almost 2 weeks to get everything that I ordered...and I was shocked to find over 300 in installation charges on my first bill! I called Comcast to complain, because it was their error and I was not paying for it. I was told the charges would be credited, but they never were. Last month, they disconnected my internet and television for non-payment. I called and was told to turn them back on, I would have to pay the past due amount of 324. I made a payment arrangement (I assumed this was for 2 months service, not the fees that should have been credited).

I had one final payment due of 78 and they came and took the equipment. The tech wouldn't disconnect anything, he expected that my mentally handicapped brother would disconnect and return everything--and he didn't know what to give the tech. They ended up taking an ethernet cable that was mine, and left half their equpiment behind. I called several times and spoke to numerous technicians trying to get my property returned, and to get service restored. They expected me to wait another week after paying the last of the past due...then tried to charge me for the equipment they left behind. I'm still trying to straighten it out.

Elissa of Browns Mills, NJ December 8, 2008

Elissa of Browns Mills NJ (12/08/08)
When I originally got comcast I had elected to have a non published number well recently almost 8 months later I now find out that my number address name everything is published. Im a single mother with three children and am not comfortable with that at all. When I called them on 12-5-08 they said that my number wasnt non published and that they couldnt change my number or make it non published the cost being 1.40 because I have a past due balance. I talked to a Liz and a supervisor Tamarka who both told me in sarcastic tones when I pay my bill. I feel that this is very rude and something could have been done about this. I chose to not have my number published and thats the way it should have been.

Chalmers of Washington, DC December 8, 2008

Chalmers of Washington DC (12/08/08)
I had Comcast services in 2006. I moved in 2007 and requested my telephone number and Comcast services to be transported with me. After several no-shows by Comcast and losing my telephone number at the new address, I decided to go with Verizon and DirecTV. In doing so I had to get a new telephone number and new email address. I had to go without a land line and broadband connection for a week.

In November 2008, I was approached to go back to Comcast. I was assured the transition would go smoother than the last. It went smoother this time in the sense that the technician actually showed up and worked with the order he had. However, it wasn't the order or services agreed to. I was assigned a new telephone number, did not receive the wireless modem or the HD services.

Comcast has stolen my telephone number twice. I have sent the VP of customer relations from Comcast's website a letter stating my concerns and await a telephone call Monday morning, 12/08/2008. If I do not get my previous telephone number back, I want to pursue legal action against Comcast for stealing my telephone number, again.

Mark of Swampscott, MA November 22, 2008

Mark of Swampscott MA (11/22/08)
I ordered Comcast telephone service and made clear to the representative that I wanted to retain my current telephone number which our family has had for ten years. I was assured that this would not be a problem and I did a third party statement to that fact. Well, you can guess what happened, they screwed up and changed our number.

We called the office within two hours of the mistake and after many attempts with three different customer service personnel, I demanded to speak to a manager and was assured that everything would be fixed and we would get our original telephone number back and that Verizon had control of the number and it would take time to work out the details. I called Verizon and they told me that was definitely not true and that Comcast could fix the problem easily.

The manager at Comcast, a young lady named Danielle also told us we could call her on her personnel line and she would deal with any other issue we had. We called, we left messages, we called a few more times and left more messages, but we never heard from her again. This experience has left me totally upset and disappointed with the Comcast Company.

Morales of Pasadena, TX November 20, 2008

Morales of Pasadena TX (11/20/08)
My phone can never be used

Jessica of Pleasant Hill, CA November 20, 2008

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