Complain about a product or service

Comcast Local Phone Service

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Jessica of Pleasant Hill CA (11/20/08)
In August of 2008, I signed up with service with Comcast. They were offering a free Nintendo Wii if you agreed to two years service with them, which I did. It has now been almost five months, and I have not received the Wii. I have been to the Comcast office five times. Each time, they give a different excuse about the Wii, and just keep saying be patient.

I called and asked them about canceling my service, since there is no Wii forth coming, and they said if I do that I would still be responsible for payint for the service for the two years if I cancel service. Besides that, my phone, internet and cable go out repeatedly, when I call they say they will credit the account for the days the service was not working on my next months bill, but when I get my bill, there is no deduction for the days the service was not working. If I call and ask about the Wii, they hang up on me!

I am continually being billed for services that do not work most of the time. My phone calls disconnect in the middle of my conversations. I am unable to make calls om the phone I am paying a service fee for as alot of the times I do not even have a dial tone.

Rick of Nashville, TN November 20, 2008

Rick of Nashville TN (11/20/08)
My phone service is out and this is the only phone i have

i cant call for help

Javonya of Richmond, VA November 19, 2008

Javonya of Richmond VA (11/19/08)
I have complained to you all about Comcast before regarding their cable services. Now, I am complaining about their digital voice home phone service. I have filed a complaint, this morning, with the FCC, FTC and Comcast themselves because this problem is far gone at this point. I have had Comcast digital voice phone service for just over a year and have had nothing but service problems. I have called them out to repair my phone service about 10 times to resolve problems with their phone service connection.

 Each time they come out and fix the problem but, yet again, we resume the crackling phone line, the silencing on the phone where the party on the other end cannot hear me but I can hear them and receiving phone bills with no due date. Due to receiving phone bills with no due date, I had been paying Comcast at the end of each month and now, for the 2nd time, they have temporarily suspended my services for non-payment. I went ahead and paid them the full balance this morning because I need a land line phone with 3 babies and a school-ager in my home but I want ALL of my money I have paid them during these up's and down's of service.

They cannot seem to get the problem corrected and now it seems they are blaming me for the lack of capability in keeping my phone service connected properly. I have never had an issue paying my phone bills with Comcast before they REQUIRED us to move to digital voice last November. I have never lived in a home where the phone services were disconnected for any reason as I have always been a responsible consumer (and still am). I am very upset and angry with Comcast and moving to another provider is not an option for me because Comcast is getting paid to provide my phone service and that they will do.

My 9 year old daughter has gone to school now 2x only to realize she cannot contact her father at our home.

Valerie of Richmond, VA November 17, 2008

Valerie of Richmond VA (11/17/08)
I got my service on oct. 5th 2008. I am very disabled and my phone service has gone out so many times i can't count. I have a brinks security system in my home and was promised that i would loose my phone and the funny thing is i NEVER was given a back up BATTERY for the phone for 6 weeks. I have had total problems with the internet and the tv is a constant problem. I feel comcast is putting my life in a life-threantening situation without phone service.

I am so unhappy with comcast and the people they send out. They said oh we are busy -we have alot of analog boxes to replace. They never get my tv,phone right. The internet has finally after 3 calls and service works. My point under the federal disablility act they should always make sure disabled people have batteries and phone service. They don't care when i have called on numerous occasions. Something has to be done to help us disabled people-they are contributing to worsening my health condition and safety.

Nancy of Monroe Township, NJ October 21, 2008

Nancy of Monroe Township NJ (10/21/08)
I called Comcast two months ago to order a package for cable TV, internet and telephone. I was quoted a price. I was told I would receive HBO, Showtime, Starz and the Tennis Channel. I then found out the the Tennis Channel was not included when I called to complain. They told me whoever I spoke to must have made a mistake and all they did was apologize. I was told at the beginning my first bill would be 158 and it would remain at that price. My first bill was 255. When I again called to complain they apologized and said you must pay a month in advance. Each time I ask for a supervisor I am promised a supervisor would return my call within 24 hours. Nobody ever called me.

For the past month I cannot use my phone at night. Anyone I speak to says I sound like I'm under water or in a tunnel and there is a loud echo. I called to complain and they said there was a problem on the line and they would fix it. Nobody fixed it. I kept calling back and all I got were apologies. I finally called again last week and they had someone come here Fri. 10/17. He said maintenance had to come because there was something wrong with the frequencies. I called again 10/19 and was promised a supervisor would return my call on my cellphone as I work within 24 hours. Again no return call.

I called again tonight, 10/20 and waited 35 minutes before getting a supervisor on the phone who kept apologizing and told me there is a problem and they have no idea how long it will take to fix it and that the only record they have of my complaints is from 5 days ago. I told them I was no longer going to pay my bill until I get the service I am paying for.

Comcast is one of the worst companies I have ever dealt with. The minute I hooked up to Comcast there have been nothing but problems, lies, apologies but bad service and no return calls. I am at my wits end I do not know what to do to rectify this situation. Any suggestions you can give me would be greatly appreciated. I am now thinking of going back to Verizon full service so I never have to deal with the morons at Comcast.

The only economic damages are that I'm paying for service I am not receiving. This is extremely frustrating. I have family all over the country who I cannot speak to. I have a mother in assisted living who is 87 years old and cannot speak to her at night except for on my cellphone. family members cannot speak to me about what is going on with her because they can't hear me.

Christine of Longmont, CO October 2, 2008

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