Complain about a product or service

Comcast Local Phone Service

Comcast •Cable TV •Internet Service •Telephone Service --- News • Comcast Tries to Polish Its Image • Comcast Sued Over Internet Blocking • Comcast Cable Fined $1 Million In Massachusetts Settlement

Christine of Longmont CO (10/02/08)
I have tried numerous times with Comcast to get my digital voice line fixed. I have been talking on the phone and it sounds like I'm under water, I've had dead air when I've tried to call out, my phone has rung and I pick it up and there is dead air, I've called out when I've had a dial tone and then there is complete dead air after the phone dial's the number. There are so many problems with this service and they can't seem to fix it. I've had technicians out here twice already and I've had to use my cell phone constantly. It is so ridiculous.

I've had to use my cell phone which costs me every time I call someone. Also, I can't have a babysitter here unless they have their own cell phone. The company still charges me for phone service even though I have none right now.

Ernest of Naples, FL September 16, 2008

Ernest of Naples FL (09/16/08)
this is a problem thats been going on and on for sometime, about 1 year. our home phone has a problem that they cannot fix. i dont know what to do. they have been to our home a number of times ,that i cant count. ive been using my cell phone constantly, costing alot of extra money due to comcast not fixing the problem.

the monies are impossible to figure, due to the fact,that we keep losing our phone contact, so we use our cell phones. all i want is my phone to work and get all the monies back from day of first complaint. thankyou

Richards of Ft. Lauderdale, FL September 3, 2008

Richards of Ft. Lauderdale FL (09/03/08)
I had three different installations of service at three differenct locations including my business with comcast and none of the work was terminated and at this point they have started sending me Past Due Notices when they had not even terminated their work.

The most important service was at my business and that has caused clients not to show up and they actually shown up at my business asking me what kind of business am I running without phone service. My business is a beauty salon and now I have numerous ladies upset and threatening me of changing salons if this is the way we operate. Furthermore my other business is a Real Estate office and this would be crucial if it should happen there. Please I would appreciate some sort of direction with this horrible situation.

Liam of Santa Rosa, CA August 17, 2008

Liam of Santa Rosa CA (08/17/08)
They installed a so called digital phone service and did not tell me that our digital phones were not compatible with their service. Despite at least 5 calls to their support we were not told about this issue. We could not make long distance calls. Sometimes we had no calls coming in or could not make calls out.

We have had no proper phone call ability for about 4 months. We are now forced to use an old analogue single phone which severely restricts our convenience, security and safety. We have lost our old ATT phone service and cannot easily switch back. The internet cable speed they advertised did not happen here till about one week ago after they replaced the old cable that should have been fixed 4 m years ago.

Marla of Delray Beach, FL July 28, 2008

Marla of Delray Beach FL (07/28/08)
If you are considering switching to Comcast Telephone Service, don't. We switched from Bellsouth to Comcast on Fiday afternoon, July 26st. Sometime on Saturday our phone Service went out although we didn't discover it until Sunday AM. We called service and were told no one could be here until Wednesday. I told them that was unacceptable and was told that they would call us and get someone here on Monday.

On Monday, no call, and we called and were told they would get back to us right away and have some one here today. Have you heard from them? I have called Bell South, but it will take 8 to 10 business days to switch back.

It is difficult to calculate since my husband and I both have businesses.

Anees of Arlington Heights, IL July 22, 2008

Back to the top |