Cricket Wireless Reviews

Me and my wife had problems with Cricket but we went into the North Myrtle Beach cricket store on highway 17 the both ladies who help us were wonderful and very helpful. If you or a friend or even a love one send them to the north Myrtle beach location the manager in there is a very pleasant person to deal with and very helpful. Do not I repeat do not go to the 3rd ave location at Myrtle Beach. Go see my friends at the north Myrtle beach location above bear foot landing in North Myrtle Beach.

Andrew was awesome. He know a the product and help me solve my issue right away when I called other stores and they said it’s not a service problem. I was not receiving texts and the issue was that I have been with Cricket for 11 years and had the same plan so I was not getting the 5G that I was supposed to. Well Andrew fixed that. Annie fixed my other problem with the taxes so now is my phone is faster. My bill is cheaper and everything is A-OK. Thanks Andrew. Great job.

Dulce is very very good at her job. I watched her interact with the couple before myself. She goes above and beyond even walking the customer to the door and opening the door for them. Thank you. Thanking them for coming into Cricket. She I can't even. I have no words. A total keeper. You want to hang on to that one. She is all about cricket. All about the customer. She went above and beyond to make sure that I left with the phone in my hand including I was short just two bucks and she found a way to make it to where I could walk out of cricket with a phone. Again I have no words. There's not enough words to describe her intelligence her knowledge and her ability to listen to the customer and then execute exactly what they needed. The only word that I can think of is excellence.

I have been a Cricket Customer for 2 yrs. The location I use, is in Delaware, Ohio located on S Sandusky St. Upon entering, in Feb., 2026, I was greeted by two young men, with no hesitation. My needs of removing 3rd party apps., on my phone, and cleaning up unwanted ads were met. The men were so knowledgeable, and above all, so friendly!! One of them was actually working with another customer with the purchase of a new phone. He took my phone to check a couple problems I was having to tell the other employee what to fix. I really think they should be recognized, for "Excellent Customer Service", at this location. Their names are Franco, & Wasey. This kind of service is vital when there are so many other competitors in the cell phone industry. :) Keep up the good work gentlemen!!

Drew at the Bloomington, MN, Cricket store has been both very helpful and very knowledgeable. My friend's old phone died, and he got her started with a new phone, continuing Cricket service. We are old folks, and he was able to help her with both the very basic stuff and set up her phone to suit her. He was also very pleasant to deal with and always greeted other customers who came in. He even offered to continue help in the future. Definitely was the right choice. Thanks, Drew!

Do not go to the store at 56th and Keystone, my hotspot is not working. The staff tried to say I did not know how to utilize my hotspot, and it is actually Cricket that is not providing the service I need. They also tried to sell me a phone when my current phone is working, and it has something to do with the company. They were condescending, disrespectful and very rude, and I feel I experienced ageism today.

They sold me a line and told me I could use an esim. After purchase they told me my esim would not work and that I would need to go to their store for activation. I live in a remote area and cannot make it out to their nearest store anytime soon. I told them, that's fine refund the account start up payment and I will go somewhere else. They refuse to refund the money other than a 10 dollar credit. So I am out like 30-40 bucks for less than 24 hours of service I couldn't even use.

Very bad customer service. I was told I got the plan for $45 for three months. Well, here it is a month in, and now saying I have to pay, went to ask why. Well, I was lied to and told the complete wrong thing, would not recommend.

I'd give zero stars if I could... WARNING: Incredibly frustrating experience setting up service with Cricket Wireless. I have been a customer for exactly 2 DAYS, and I have already spent close to 4 hours dealing with incompetent customer service, conflicting information, and an immediate service disconnection. If you are looking to switch carriers, be aware of how they handle new accounts (or any customer in general):

No customer service from any one including supervisor. I have been a loyal customer for over 10 years and cannot get my issue resolved.

So Cricket Wireless has been holding my phone number hostage since 3:30 yesterday afternoon. I switched companies, and they released my number and I was told that I would receive the esim by 6:10 at the latest. 6:10 came and went. I had to wait for my housemate to come home so I could call the wonderful team at Spectrum, who spent an hour on the phone with me last night trying to get it, with no avail, because Cricket still has the transfer status as pending and no customer service available after hours. So here I sit, 16.5 hours later, waiting for Cricket to open their customer "service" line. Idk why they call it that cause after years of being a loyal customer, they have treated me like nothing.

I had an extremely disappointing and unprofessional experience at this Cricket Wireless store. We came in to resolve an issue where we had been incorrectly charged for an extra line for over a year because the line was never properly canceled. Instead of helping us, the store manager became hostile and dismissive. During the conversation, the manager put the district manager on speakerphone. While the district manager was listening, the store manager began yelling and aggressively telling us to “get out of my store,” despite us remaining calm and simply trying to resolve a billing issue. The district manager did not intervene or attempt to de-escalate the situation.

First off the customer service is not very knowledgeable. They charge fees for everything. Example my bank blocked the payment because it was new. So they canceled my auto pay and raised my bill an extra ten dollars. Not good customer service.

Absolutely fraudulent terms of service. A TOTAL ripoff. "Service" agents have little or no knowledge of the product and lie about contract terms. STAY AWAY!!!

The customer service might say press 1 but it will hang up on you. Half the time the service doesn't work and they only discount a few dollars even if you have trouble with it for months. Prices are also higher than they claim.

I have been a customer almost 10 years and all I see is how they appreciate people that are new. Nothing for the people that has been there long. No appreciation. Nothing. We are thinking about finding a different provider someone that actually cares about the customers they already have. I have five lines. You guys are cheap but I I hate to give up my phone but I am sick of going into the store and you got deals for only the new people. It sucks and it’s not fair.

I've been a customer for many years. The problem I am having is that Cricket appears to be transitioning to non-human customer service & I am not okay with that. I'm seriously tired of the technocracy ending jobs and basically ending human relations. These technocrats want to employ zero humans by forcing us to work for free helping ourselves on their apps. And pay THEM for our labor while also using our phones as tracking devices. It isn't legal to make us work for them. It's happening through self-checkout stations in stores and company apps.

I understand their policy to show your ID in order to access your account. It is totally unnecessary if you're only paying a bill. The reps at their locations try to scam you all time. There is no reason for them to walk off with your ID but they do. Why does someone have to be an authorized user just to make a payment. For changes and add one I get but payments that’s just crazy. Now I’m giving someone access to my account just in order for them to make a payment for me.

We went to the Wrightsboro store. That woman is so rude it's unbelievable!. You can't hear her talk because she has a 4 foot speaker blasting. She doesn't listen and pushes for you to get another line. My husband lost his phone. All he asked for was the same number and she was absolutely no help. Other people walking out because of her attitude and rudeness. We went to Washington Rd and Sandra was so very nice. She worked hard to undue what damage the wrightsboro store did. Sandra spent a very long time helping us and her positive attitude and kindness was heartfelt. We give Sandra the highest score possible!!! Y'all need to fire that woman at the wrightsboro store, she's terrible. Thank you Sandra for every bit of your help. (Washington rd). You truly deserve praise.

Stay away from this company! As soon you have an issue, and believe me, you will, you are lost! The service is the worst ever experienced! They suspended my business number, because their roaming doesn't work. Excuses, but no help.