Complain about a product or service

Cricket Cellular

Katarzyna of Albuquerque, NM April 21, 2008

I purchased a brand new phone and signed up for service with Cricket. I charged the phone all night like the booklet said, but after I took it off the charger that next morning, THE BATTERY WAS DEAD WITHIN 2 hours! (Not Used during those two hours!)

I called the customer service number and was told there was nothing that they could do for me. They told me the only option that I had was to purchase another battery. I COULDN'T BELIEVE MY EARS!

Dawn of Independence, MO September 13, 2007

My daughter didn't have money to pay her prepay Cricket August bill, she went without service for a month. Terry at Chit Chat Wireless told her to just pay her bill in September. I went there September 9, 2007 to pay the bill and paid 53.00 for her September prepay. They shut her phone off September 12, 2007 and when I called 1-800-Cricket they told me that I had paid the August bill, because they bill monthly. I explained that my daughter had no service for August and they said that didn't matter.

How can they charge you for a month of service that you didn't have when they are a prepay wireless service? How come I had to pay 53.00 for 2 days of prepaid service and was not told that it was for back service that she didn't even have? When asked these questions the call center put me on hold for over an hour. When I called back I was on hold for another hour.

Debbie of Sand Springs, OK August 7, 2007

Approx. two weeks ago I purchased a phone charger for my daughters phone. It quit working three days ago. I took it back to the Cricket Store where I purchased it and explained that it quit working. The lady behind the counter refused to exchange it, stating that i would have to purchase another one and that they don't stand behind them, by refunding or exchange.  I called the Dallas office and spoke with the agent called Joy. She related the same thing and was very sarcastic about it.

Susan of Mesa, AZ January 8, 2007

While sleeping, I was awakened by a loud pop, at 3:55am on 01/08/07, followed by a sizzling noise and horrible smell. I discovered my battery had exploded out of my cell phone and an agressive stream of smoke was coming from the battery. I quickly unplugged the recharger and tried to smother the phone and battery with cloth but ended up having to take them outside to get it to stop smoking. The explosion burned through the material on my nightstand and partially into the wood.

Night stand burned and material covering night stand. The fumes went throughout the house and even with ceiling fans and open windows, I can still smell it 16 hours later-- probably toxic?

Bruce of West Jordan, UT January 25, 2006

I have requested Cricket  to stop text messaging me 4 times with no results they again text messaged me today. I again called them and was again given assurances they would no longer text message me which by their track record is meaningless.  Constantly being woken up by the beep of their text message being received plus the time and agravation trying to get them to stop.

Isabel of Phoenix, AZ February 7, 2005

I have had Cricket cell phone service for over 5 years. Everytime I an late with my payment the phone is not only turned off but I have to pay a 15 reinstatement fee, which is then billed to me again. Which means they are double billing. I have called and complained and everytime am told that there is no double charge. Yet if I do not pay the 15 they do not turn on my phone and the following month there is a 15 charge on my new bill. There service is also very bad. At any given time you call and get the cricket customer you called is not available yet the phone is always on.

Priscilla of Sandusky, OH September 12, 2004

When messages are left on my phone they are erased by the company in seven days, down from ten days. I was never told that the messages would be deleted by the company when I signed on, and also now I pay them (3.00) more to pay my bill at an authorized store, at first it was two dollars, I was never informed about this either. To get an answer from them as to why they are taking the messages off - well, there are none, usually they say we have put in the complaint and that is the most I get. 

Ashley of Chattanooga, TN July 8, 2004

I am currently with Cricket cell phone company. I have made all payments on time by phone with my checking account credit card. My June payment was made and DEDUCTED from my account on June 14 but my phone was disconnected anyway. I drove to the Cricket office and was told to bring in a copy of my statement, I did so. I was then told I had to bring in an official statement from the bank and not one printed from my computer, I did so, twice.

The first customer service representatve supposedly faxed the info, turned my phone on, and it was turned off again. I have returned to the office SIX TIMES. I have been given the runaround and have provided them with concrete proof but my phone is still without service. There is no one to speak with over the phone or email online. I have not only paid my bill on time, I have taken 6 trips that are 15 miles away to straighten this out. I do plan to cancel my service but it is absolutely essential that this behavior by Cricket is known and provided for others.

I have not receieved any apologies or any service to my phone. They claim to be searching for these funds. I have proven in every way possible that Cricket did in fact pull the money from my account but I am having no luck with getting the phone service I have already paid for!

Kurt of Mesa, AZ June 10, 2004

They have had a fairly large promotion involving mail in rebates for a very large amount up to 130. My rebate request form was filled out and sent flawlessly to the apropriate address the company listed on the form. Cricket makes it very easy to check the status of the rebate on there web page and i have been checking the updated status very frequently. I was asked to wait three billing cycles for the rebate to take effect and then wait another 30 days for them to mail the check out to me. Today i recieved kat look like the check in the mail yet i opened it up to find that to my suprise it was one sentence with a list of why my submission was declined.

With a personal loss of 130 which made the decision for me to purchase this cell phone and serice with Cricket comunications. I have wasted numerous hours of my days and nights trying to find a solution.

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