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Embarq is a local telephone company that was formerly known as Sprint.
Michael of Johnson City TN (08/21/08)
In June of 2008, I paid a bill of 174.00 and cancelled my order because the promised me a package deal, consisting of Internet, Phone, Satelite tv. Well I recieved the Internet, and Phone, but no satelite.The bile was to be 68.00 a month, but they sent me another for 154.oo, after I had closed out their service. MY recent bill is $410.00.
I am now being charge up to Sept.for services I am not recieving from them. I am getting numerous phone calls from the collection agency RPM, daily, night and day, It is beginng to be very depressing and effecting the medication I am taking for depression.
Kristin of Las Vegas NV (07/15/08)
We did a payment by phone for $137.00, the amount of our bill, however, Embarq took over $970.00 out of my checking account. This was Monday night, July 7th. We have called Embarq to correct/reverse this transaction that was THEIR ERROR almost every day since it has happened. Luckily, it did not overdraw my acct, however, only b/c I hadnt yet paid bills that were already due. Im behind on my car payment, daycare, and other misc bills that that money was to be used for.
It is July 15th and they still have not resolved the problem. We have been told by several different representatives that the money was going to be credited back to our account that night or the following day and we still have not been given our money back. This is creating a financial hardship and there is no end in sight as to when we are going to get our money back as every time we are told something it is not the truth. Sooo frustrating. I find it interesting that it took Embarq all of 5 minutes to take the money out of my acct and is now over a week and we still dont have our money back- after several promises of it being returned each day.
Unable to pay bills and now behind.
Cynthia of Las Vegas NV (07/02/08)
My home telephone company is Emvarq. For the past three months, I have been billed for a charge made by a third party on my bill called ESBI. I have given no authorization for anyone to add any additional third party charges to my bill for any reason. I called ESBI and they said they would delete these unauthorized charges; however, each month I get a new charge added to my telephone bill in the amount of $14,95.
When I inquired about what was charged they said someone charged a Blue Tooth. I am the only one at this residence. How can some unknown person make charges to my bill without my authorization and why can't ISBI remove this from my telephone bill. They keep promising each month that it will be removed and each month I get a new charge of $14.95 on my bill and these charges that I refuse to pay are now adding up. Embarq says they can do nothing about it.
I am retired and on a fixed income. I do not have the excess money to pay for unknown, unauthorized ESBI charges that are being added to my bill. I will have to do with out a home telephone if they can not stop these charges.
Abel of Winter Park FL (07/01/08)
After my landline developed static so bad it was unusable Embarq was called out to fix the problem. The DSL signal was also dropping offine every 2-3 minutes. They have now sent 2 techs out to fix the problem each one being extremely nice but did not fix the problem. The tech that came to the house yesterday made the problem worse than the first tech.
This problem is going on week 2 with no positive results yet. We have tried everything to resolve this problem including replacing the DSL modem but to no avail the problem still exsists. They need to get their act together quickly because they are going to lose yet another customer!
Many phone calls and yet no results. Wasted time and loss of work.
Sherry of Sherrills Ford NC (06/27/08)
I originally scheduled five phone lines to be opened for a new business, at a new construction site. Embarq called me on their scheduled date and stated that the site was not yet ready for them and they would, therefore, rescheduled my installation services for another date.
When that date came, Embarq did not show up and when I contacted them, I was informed that the order had been cancelled because the construction site was not ready on the initial date. I rescheduled the lines to be installed; one main line, with two roll-over lines; a separate fax line and a separate DSL line. Having separate lines was recommended by the Salesperson, as well as signing up for their Business Bundle account. I informed their representative that I was a new business in child-care and needed the most economical system set up because the business will be based on enrollment. She assured me this would be economical for me and said Embarq would waive all installation charges because I was agreeing to purchase the Business Bundle plan.
When I received my first billing - two separate invoices, one for the main line and one for the two roll-over lines, the fax and DSL. To my surprise, the invoices totaled over $700.00 When I reviewed the bills, I noted that Embarq had placed their Business-Bundle on every single line, rather than only the main line. It has taken me more than two months to clear up this problem of getting them to consolidate the bills. Also, I was forced to pay these bills, or be disconnected, and wait to be credited for the removal of the Business Bundles and other charges.
On top of the billing problems, we have had repeated mechanical problems. The main line drops calls constantly and will then suddenly connect to the fax machine, giving the caller the annoying fax ring. I can honestly say that I have spoken to at least a dozen different representatives of Embarq (too many to list) and have still not had the problem taken care of. I have had repairmen tell me they do not know how to fix the problem and don't know what to tell me.
In the meantime, I am losing customers to another Child Care Center, due to the fact that calls cannot always reach us and Embarq basically could care less. I have spent hours on the telephone with repair service trying to take care of this and still the problem is not resolved. I have been on hold for 58 minutes, while typing this complaint, and now am finished and still no resolution. This has been utterly insane and I need some direction of how to proceed from here.
Serious loss of business
Kent of Crestview FL (06/21/08)
I received my Embar bill today and it was over $300.00 and this was after paying a $175.00 bill less than 3 weeks ago. I called and was told that this was due to all the changes made to my account (not approved by me) and the fact that these changes although small warranted huge fees due to changes being made in the middle of a billing periods. I called in a few weeks ago because I moticed that there was features on my bill that I hadn't ordered or authorized andn this feature was not taken off and more features were added without my knowledge.
High fees paid
Suzanne of Fayetteville NC (06/11/08)
They are the ONLY option for local phone service and high speed internet in Fayetteville NC if you have no access to cable. From the beginning they have been nothing but rude, incompetent and exasperatingly unresponsive in their customer-no-service dept. They stood us up 3 separate times as we waited for installation that never happened; when called I was transferred multiple times to people who did not exist or only had voice mail and then was told my address was not in their system.
The phone service went out almost immediately the first week so I had to wait for repair people to come. BTW, the repair and tech people are good--they are just at the mercy of relentlessly terrible management. they are even AWARE of their reputation as the worst customer service in the country and simply shrug it off saying, yes we are aware of that. Hmmm...wouldn't you try to change that? Apparently not.
Now after being told I would have most of the first month's bill waived because of the horrible service, I find I have instead been signed up for optional services not listed, not asked for, a complete mystery for a charge of $61.86 per month! I specifically asked for the BASIC phone service, no long distance, no voice mail, nothing but the basic local phone plus high speed internet. I have no idea what the optional services are and when directed to an on line chat I was given only to tech support who was clueless and suggested I call ( and stay on hold for up to 2 hours) customer-no-service in the morning.
Loss of wages based on waiting for service that never came; loss of business because it took them more than 1 month to get internet to us and I work for myself from home so that was a direct hit to my business.
Robert of Las Vegas NV (06/11/08)
I canceled my account, but they didn't cancel it on their end. I kept getting billed for services I don't use. I must of called three times before I got this confirmation number, but I still ended up with monies that I owed. I paid everything I owed, but they keep charging me. It's June 2008 and I initially canceled my phone and internet service September of 2007.
I called again because I figure I open one of these mysterious collection agency mails and sure enough, Embarq sent me to a collection company. I called Embarq to tell them that I have a confirmation number of my canceling my services and it's paid in full, but they don't have records of it at all. I'm ready to file suit to these guys, who's going to court?
My credit is damaged and their is definitely psychological damage as well.
Melissa of Whiteland IN (06/09/08)
A storm went through here 11 days ago and I lost power to my phone and internet. I called the company and they told me that there was no storm and if I made them come out here and it wasnt outside that I would have to pay them. My mom lives three blocks from me and her power went out for the same reason. They said they would send someone out that monday and no one ever showed. We called them back to see what happened and they said I NEVER CALLED THEM!
So we set up another appointment with them and for 11 days no one has come to take care of this problem. Now they are claiming that they are busy because of the storm, which I understand but if they came when they were supposed to then it would be taken care of. Every day I talk to someone to check the status and they tell me that on that day someone will be here to take care of the problem. I am still without a phone and the internet comes on/off every so often. i want to be reimbursed for all the problems they have given me and find this to be an awful company to do business with.
I have gone over in my cell phone minutes because of lack of home phone for so long and will have to deal with that. I deal with my work online and cannot do anything with them.
Dee of Henderson NV (05/12/08)
I signed up for Embarq phone service 1 month ago...and after only 1 week of service I have no long distance. I have called everyday since the first week of them telling me different reasons for no long distance.. first story was that I am new customer it takes 5 days to activate(when I was already making long distance calls? they had no explaination for how I had been making long distance calls for the first week!) Then I call after the five days and then the story switches to... we are changing long distance carriers and it will be on in 4 hours..then next day I called again the story is it will take another day..on and on the stories have changed as to why or when the long distance will be on. The customer service is no good the straight out lie to you and promise you service that does not happen! and poor communication within that company. Here I sit with no long distance after 3wks of getting the run around from Embarq. I am now deciding to switch to Vonage!
Dan of Arcadia FL (05/08/08)
5/8/2008 Been waiting for 10 days for long distance service on a fax line we had installed on 4/28/2008. nobody can seem to get anything done. We are a Business which uses the fax constantly. I have to keep unplugging the main lines to use the fax(note:no calls can be made or taken). Promised every day will have the situation repaired by 4:00pm.Hah!
Unable to properly run our business. Billing of THOUSANDS of dollars is being delayed. This office generates $10,000.00 to 50,000.00 sales a day, every delay costs us money.
Jennifer of Eaton OH (04/29/08)
Embarq caused me nothing but headaches from the get go. We signed up for bundled services phone/Dish and Internet since they were offering better prices than Time Warner. 6 months into the deal we started getting seperate bills from Dish. I called Embarq and they did not show me being bundled. They said there was a computer glitch and several people had come unbundled. It took over a year to fix this problem. They also had a problem finding my account since it was in my name and my husbands name they were just looking for my name. I thought that's what phone numbers and account numbers were for. Anyway that problem fixed.
Then Embarq decided to switch to their own e-mail client and quit using earthlink. I had to switch over my email address through their site. I quit receiving bills through e-mail and started receiving late notices in the mail! I called Embarq again and they had no record of my new email address. I told them they should since I changed everything over online through Embarq. My husband and I had had enough. We were ready to cancel everything with them. I called Dish to see when our contract was up. They had us having 18 more months to go!!! We had been customers already for over a year. Embarq when they fixed the bundling problem renewed our contract with Dish as a new customer!
We have switched back to Time Warner and I have been making payments on the Embarq bill that has now gotten up to $250 because they quit sending bills to me. Even though I have been making these payments Embarq sent my account to a collections agency this week. I cried I had to come up with the full amount or make 4 payments with a $7 processing fee attached each time! My advice to all. GET RID OF EMBARQ or DONT USE EMBARQ FOR ANYTHING! Their customer service is well....They really don't have one! I will be writing a letter to Embarq Consumer affairs if I can ever find their address!
Mellissa of Arcanum OH (04/21/08)
I discontinued service with Embarq in November 07 -switched to Time Warner phone service (which has been great) only to receive a bill from Embarq -no usuage on the bill but charging me the monthly fee, they state they did not receive the disconnection notice. When they had to of because I was digital now. The person who helped me checked my account and said yes you have not used it in a month, I'll see that this gets waived. Next month same bill & I call back, can't help me, I should call back in a week. Not sure why.
So I call after being on hold for more then ten minutes, I finally get a live person they have to transfer me guess this means I have to hang up on you in thier code. I call serveral more times only to be transfered each time. I finally get a person today & she can't find my name or number in thier system am I sure that I was an Embarg customer. I can't help you mam thank you have a nice day. Is this how Emabrq deals with everyone when they don't know what to do? It was a $25.00 bill they can't manage to waive the fee when nothing was used? If you haven't already get rid of EMBARQ worst customer service ever!
They are sending me to collections due to non payment of the service I didn't use.
James of Beaufort SC (04/13/08)
Switched Internet carriers from Hargray to Embarq as the Sales Dept stated that they could provide a bundle service of Internet, Phone and Sattelite TV for $90.00 a month. They further stated that they could provide high speed internet service of 3.0 which turned out to be 1.5 which ran my computer at a snails pace. They also stated that we would get 6 months of HD TV for 6 months for free and 2 premium channels for 2 months for free.
The 1st months bill was over $296.00 and the 2nd was over $200.00. We were billed right away for the 6 months of HD TV and for the 2 premium channels. My daughter complained and Embarq subtracted $50.00 from the bill.
Patrick of Mount Dora FL (04/03/08)
I called Embarq to cancel my DSl Service as the double speed I was told I would get for my internet service was never trully double the speed. It was more like 10% - 20% the speed. I was told they were giving me more speed with better phone service for my business as they had this new program and that being that I was with Embarq since February 2004 and that my bills were to be less that I was paying. I was also told that there would be no additional contract and additional fees whether I would keep the service or cancel it.
Now I call to cancel the DSL so I can switch to Cable DSL as the speed is twice as fast and that the Embarq DSL is still slow and keeps giving me problems when I am connected. Come to find out, now they are telling me that there was a 2 year contract on this change, and that there is a $199.00 early terination fee! Which I was never told about or was mentioned about. I called Embarq and they would absolutely do nothing at all to help me, refuse to deduct this canellation fee I was not aware of, would not even try to offer to reduce it or anything at all to work with me on this subject.
Their customer service is terrible, unhelpful, and the people have no friendly helpful service to work with you, they just absolutely don't care. They are polite but totally unhelpful. Not even the manager I talked to try to work with me, she just completely refused to remove the $199.00 fee! I can't wait to have a new phone company too so I can also cancel my phone service with this horible company. Even my neighbors are looking to switch service and cancel Embarq as they are getting the same kind of service, that is bad service.
So far I have probably lost a total of about 12 hours over the phone with all the calls I had to do for problems with my DSL service and connection problems to get repairs done or check up of the connections! Which everytime, they blamed my inside lines or computer, but was everytime, their lines outside the building! Way to much time waisted and and money on my end!
Lionel of Ocala FL (03/27/08)
I live in Ocala, Fl and I order the upgrade from 5 to 10 megs download speed in the DSL Internet service form Embarq on March 18 and was told that the work can be done until next Friday March 21 and that the job will be done around 7 PM. This never happened.
After so many phone calls to Embarq and every customer service rep giving me a different answer I decided to file this complain because 9 days after that order I still with my old speed and sometimes is worse now.
All of the customer services people or the technical guys talking to me have a different answer ( they are guessing because don't kn o where is the real situation or problem) about the problem but nobody can fix it.
Today is Wednesday March 26 and the last service rep guy I spoke with, told me the issue was with the DSL modem that need to be replaced. I got the new modem, Modem was connected and situation still the same and the worse issue is that before when I was on 5 megas plan I was able to surf at speed faster that 6 megs and now my speed is intermitent, sometines coming down to 300 and other times going up until 6 megs. Now I'm worse that before upgrading.
As I said everybody is giving me stupid answers, telling me if the first guy who came to my house ( a contractor) did the wrong connections, that if the DLSM is unable to accept 10 megas downloads and I need to be connected to other DSLAM, that my alarm is conflicting with the DSL ( when the alarm never conflicted before) and now that the modem needed to be replaced because a new firmware will enable that modem to surf and 10 megas. Everybody is guessing. Too much talk and not a real solution.
This is not my first issue with Embarq. When I installed Embarq the first time I had the same issues and take more that 15 days to be resolved thanks to Ann Rochester in the headquarters who took the matter into his hands.
I need a fast response from Embarq.
Paula of Cape Coral FL (03/17/08)
I signed up for Embarq security for my PC in June of '07. It failed, and I got a 48 Trojan horse virus. I had to have the hard drive cleaned--$260. Embarq first claimed that their anti virus soft ware does not protect you against everything so they are not liable, but in the same sentence say their service is among the top three in the world for pc protection. Then they claimed I did not turn on my computer often enough for their system to connect with my computer. Then they said that while I signed up for their service in June 07, for some reason I had no protection (was unaware of this) from June '07 to August '07 when they got to putting it on. They still maintained that it was not their fault, and then said that I must have had 2 anti-virus protections running at the same time. Now why would I sign up for another one if I had one?
They refuse to reimburse me for the cost of the repair and the loss of programs. When we called the morning after we got the virus, the tech said I had a virus; they later claimed they would never say that and all but called my husband a liar. They offered us one month free service; then when we got the bill, they shorted it just enough to not be considered a full month. I have asked them several times to reimburse me for the problem, and they still refuse. On the repair bill the tech put several customers have had problems with Embarq--use at your own risk still. They refuse to even admit that there was a problem. In typical Embarq fashion, they try to find a way to make the problem their customer's fault and not theirs.
My hard drive had to be cleaned ($260). We lost $300 in factory installed programs (ie. Microsoft office) and $300 worth of games that were purchased. Our total loss was $860.00
Perry of Gate City VA (03/15/08)
Embarq is 'cramming' my phone bills with a monthly $15.00 charge from ILD for voice mail box that I did not subscribe to. Total of 12 months of charges before I noticed it. Embarq only refunded one month's charges and ILD agreed to refund on three. Watch your phone bills closely.
Economic consequences is that they charged me for twelve months at $15 a pop for something I did not apply for or use.
Vikki of Palmyra VA (03/06/08)
I am an Embarq customer for my landline because they have the monopoly here that's basically my only choice besides internet phone service. So we have their DSL service too plus other subscriptions through Embarq, we pay quite a lot. Out of convenience only, not because they had the best deal or they were the cheapest or had extra perks, we decided to get Embarq wireless, because we would only get one bill. We started wireless service in July of '07.
The free phone we got recently broke, it still works mostly a cosmetic issue, so I thought this would be a perfect time to purchase a new one, they had a great one on sale for $29.95, WRONG, sales and rebates only apply to new customers and people renewing their contracts. They do nothing for their current customers. If I want that phone then I need to pay 200 bucks for it or replace my current phone for my 50 dollar deductible, the phone I got for free. Which is not worth 50 dollars. I feel this is horrible and backward customer service policy. Wouldn't you want me to renew my contract in two years by giving me the best service and the best deals during my contract? When I complained I was basically met with a SO What we don't care if you renew or not attitude. So I am just going to duck tape my phone for the remaining time and let everyone know that embarq treats their current customers like garbage....and they do not care if you stay or go at the end of your contract....because they certainly are not going to pass any savings on to you while your there. I will do not do business with Embarq after all our contracts are up.
I just want a new phone that's on sale!
Paul of Ochopee FL (02/21/08)
My home phone has been out for 4 days. Every time it is called in they say it will be repaired that afternoon by 4:00 pm. I still don't have phone service and have not seen or heard from a Technician. I have been home everyday.
I'm worried about an emergency situation arising and not being able to call out.
Jaime of Fort Myers FL (02/15/08)
I moved my office so I faxed a request to Embarq to transfer my service and phone numbers. When I was not contacted in a week, I called and spoke with Betty. She told me I couldn't transfer the numbers so I setup new service. When the long distance person called to verify, Betty had entered the new numbers incorrectly. I had to call Embarq back and they said my new order was canceled in the system and she never canceled my old service. I had everything re-done and never received a call authorizing the long distance. My old phone # was supposed to have a recording stating the number has changed. I called in two weeks after my old number was supposed to be disconnected and my old voicemail was still picking up.
I called Embarq again and Kevin said he took care of it. One week later I called in and instead of the recording saying the number had been changed, it said the number was disconnected. So I called Embarq customer service again, waited on hold for 20 minutes and finally got to Jason. After I went through everything with him, he tells me that he's in Accounts Receivable and I needed customer service. The automated system automatically transferred me because I owed them money even though I didn't call them! AND I never got a final bill. Cambria in customer service told me that she doesn't handle business accounts after I waited on hold for 20 minutes.
Then I get transferred to Will who sounds like I woke him from a nap. I tell him what happened and he says they'll take care of it and if I have any questions to call customer service. He gives me an entirely different business customer service number than what's on my bill. I ask to speak with a supervisor, Sharee, who listens to me but doesn't really care about my issues or how Embarq has severely failed in their customer service to me as a paying customer. She then tells me that I was charged $199 for early termination of my business package which Betty NEVER mentioned; otherwise I would have kept the Embarq DSL. So now I have the same problem and somehow I owe them for not fulfilling my obligations to them.
For the last three weeks my customers have not been able to get a hold of our office - we have no doubt lost sales over it. I have wasted over 4 hours of my life on the phone with them (at $30 per hour), and now I have to pay $199 that was not disclosed to me.
Randy of Tillamook OR (02/01/08)
I have been asking for high speed internet for several years. While the service is all around my area, I have not been able to get connected and have to use dial up at 26.4 kbs--and satillite service is very expensive. Everyone has been nice, but I'm frustrated with substandard service. Satillite service is at least twice the cost.
Jim of Las Vegas NV (01/16/08)
I called directory assistance for my doctor's phone number ($1.50 charge). I given the number for a wrong doctor. I recalled directory assistance and was given the correct number, however instead of giving me an immediate credit for their mistake as they have always done in the past, my call was forwarded to another operator who informed me that I would get my credit after my my phone bill came out. Here's how the new procedure works: I receive my bill and at that point I am to make a note of their mistake on my paper bill, attach a 40 cent stamp to the paper bill (please note, I, like millions of others, pay all my bill electronically) and once received, Embarq will credit my account.
On the face of it, this is not a real big deal taken individually. The problem I have is that the motivation behind Embarq's change in policy is so transparent. It started years ago when the phone companies decided to charge people for directory assistance calls knowing full well there was a significant segment of their market who would not only pay for this service but were foolish enough to pay through the nose to get it. OK, shame on me, I fall into this category. I have been paying this fee for years and not complaining but when Embarq chooses to target this same market segment, (knowing full well our bad habit of overlooking the small stuff) by sticking it to us further, knowing we are not likely to remember or even go to the trouble of correcting a $1.50 charge on a monthly bill, it is not only contrived but despicable as well. It amounts to nothing less than an effort on their part to charge the public for THEIR initial mistake. I am leaving Embarq over this issue
Carol of Naples FL (12/13/07)
In April, I requested that Embarq put my phone service on vacation hold effective May 6. They didn't put it on vacation hold, instead they turned off my phone service. After this was rectified, I called to have both phones lines taken off vacation hold and have the voicemail, call waiting, freedom plan long distance, etc installed on the first line only effective Oct. 31. The phones weren't turned on and once turned on it didn't have the features on the first line. Once this was straightened out I received a bill for long distance calls (shouldn't have long distance calls -- supposed to have a bundled plan and can call anywhere in the US for a fee) also charged for call waiting, 3 way calling, call forwarding, etc on second line which is a fax line. I never told them to do this.
I was charged a $30 turn on fee while they were promoting a $10 turn on fee. I complained about this in November and still it is incorrect on my bill. I'm tired of having problems with Embarq, a month isn't a month without talking to Embarq. I've spoken to many representatives and rarely have things been rectified. I just spoke to a supervisor by the name of Duncan in the Fort Myers office and we'll see if the billing issues are resolved. I feel like I have to check my bills with a magnifying glass. I also have to pay the entire incorrect bill that was sent to me or I'll be charged interest. I think this is a HORRIBLE COMPANY with totally unqualified people. If we had another phone option they'd be history. Why isn't Verizon in the Naples area?
Danny of Eagle Point OR (08/09/07)
We moved here earlier this year and have dealt with numerous phone companies over the past 40 years as adults. This is absolutley the worst phone company we have ever experienced. Recently, we have found that our long distance service was cut off without notice so we called and the person was unable to determine the reason, but reinstated the service. A few days later the service was turned off again, also without notice. This time after speaking with two different people we were told that the reason was that Quest had slammed our service. We have no idea whether or not this was true as we have never discussed this service with Quest. The service was then reinstated and a freeze was put on both our phone lines so that nobody else could slam them. Again after a few days our service was not working and we called again and the Embarq person stated that we appeared to be accessing data lines. We were not told what this meant but assumed that since our satellite service had been down and we had been accessing the internet over the phone line - that this was the problem. The person said we would need to purchase a metered line. We stopped using the phone as a backup before this incident (about a day) because our other service was working again. We still don't have any idea what the reason was as it has been our practice for a number of years to use the phone line as a backup when our satellite service was down - with no issues with the phone company(s) until now.
Peggy of Mountain City TN (08/08/07)
So Many things have happened I dont know where to start. First when Sprint changed to embarq It was supposed to be just a name change and that was all. But that was not true. Because me cell phones were through sprint along with my dish network, my dsl and my home phone I got a bundle discount for the cell phone. But when the name changed my cell phone bill increased 100 dollars. So I called and asked if my cell phones could be switched to embarq also. And was told yes. But I have to pay 150 dollar early disconnection fee. Which I agreed to. But when I got the bill it was 780 dollars. Then when I added the embarq cell phones the first month they told me wasnt on my bill because the phone was activated 1 day before the bills were sent out. So when I recieved the next bill it was doubled for the cell phones and then I was in the hospital and was late paying a bill Embarq sent me a bill for the next month that was 854 dollars. I argued but got nowhere. Then after I paid that I got the next bill for 500 or more dollars then I got another bill after that for 400 dollars in a 2 month period I paid embarq 1400 dollars. A normal bill for me is 321 dollars. So even if I missed 2 months completely how could that amount to that much. So today was the beat all incident. I was on my cell and it went dead. It was fully charged and I had a full signal. When it went dead I had been on hold for 20 minutes and the man had just answered the phone. So I turn the phone back on and dial the number again. And the phone rang and then nothing. So I look at the phone and it is on my home screen. Like I never dialed a number. So I try again and now the number pad isnt even working.
Anthony of Tallahassee FL (07/10/07)
My wife and I reside in Florida where we purchased and signed a contract for bundled services (i.e. long distance and local phone service, High speed internet and DISH TV. We are both a traveling nurse and mechanic. We purchased this package for its convenience and the ability to pay the bill through the EMBARQ website via our internet banking/checking.
I recently had my DISH TV cut off. I called DISH TV because EMBARQ could not give me a straight answer and was informed I owe close to $400. I have also been sent over to a collection agency for payment recovery!!!! I called Embarq and they related to me that some time in the past the service was un-bundled. I was paying on time the bill they sent to me via their website billing. I was never notified of the error. Now I am being penalized for their mistake. I was promised a good price and good service and recieved neither.They are also ruining my great credit standing and wasting a large amount of my time.
Barbara of Dade City FL (07/09/07)
1. Without authorization Embarq DSL service added $6.99 to the bill for McAfee anti-virus (software we already subscribe to). This occurred in the next billing cycle after we asked to be upgraded from 512 to 1.5 speed, for which the woman told us there would be NO EXTRA CHARGE. We were paying $39.99 per month for slow DSL service when that same service was actually $29/mo -- the scam being that you have to call every month to find out whether they have lowered their rates.
Consequences: The CSRep took off the $6.99 without question and had no explanation for why the charge was added. Further, she said she didn't know how long we had been over-paying ($39 vs $29) and couldn't do anything about it because it's our fault if we don't seek out lower rates.
Scott of Davenport FL (05/30/07)
Back in early 2006 my wife and myself signed up with Embarq becuase of the service that we were given from Sprint
Wireless. When we signed up for the service we were guaranteed that Embarq was not part of Sprint and they had totally seperated from them and they were a new company. They mentioned to us that they might use their towers from Sprint since they were new and they did not have their own at the time. We signed up and we were happy for a few months. As the months past we were having issues with Embarq and as were going to transferr our service from them, that is when we found out how much they are connected to each other. Now in Janurary, we decided to switch services from Embarq to Cingular wireless. As we started the transistion from one service to another service, we had porting issues from Embarq. Long story short, we had two lines that needed to be ported out of Embarq to Cingular. My wifes line went out with only one issue, but my personal line took over a week and a half to be ported out. We have record of the people and departments that we talked to with these issues. As we talked with these departments we discovered that Embarq is a third party seller for Sprint Wireless which proves false advertisement and lead me to believe that I was not part of Sprint. I was given credit about my early termination of service from Embarq but nothing else relating to the issues with my service. I am currently refusing to pay my bill that starts from Janurary to the current day.
Chandres of Martinsville VA (04/20/07)
After reading an article about the FCC and its increased interest in rural developments of broadband internet, I wanted to take a moment to bring to your attention the lack of motivation Embarq has to provide higher quality services to its seemingly remote customers.
My family moved to a rural part of Virginia in October 2004, from a fast-developing city in North Carolina. When we inquired about anything more than dial-up internet, with both Embarq and the local cable company (formerly Adelphia, now Comcast), we were met with a complete lack of concern for development, regardless of the fact that the lines to bring the services to our home are within one half mile away, and several of our neighbors are on the same waiting lists. We were told on several occasions that progress would be made in our area soon and we would receive notification by mail once available. At one point we were even given a deadline of early 2006, which came and went with not a sign of progress in the entire area.
We ourselves contacted a contracting company (Camvera) used in other states to bring wireless broadband service to any customer who wanted it, and forwarded all the information given to us by the company on to all state government officials, including the governor, lieutenant governor, and the head of the technology department, with barely a response that it was something they were working on.
We do not consider satellite broadband an option, as it is very expensive and unreliable at times, and cannot understand why after all this time there has been no progress made, when we live on the same road as the local office, just five miles away. The money that we invest every month in a second line and dial-up internet, not to mention the time wasted waiting for internet pages to load and emails to come in is certainly something that needs to be addressed not only for my family, but for every family who would like to have more. I recently heard that AOL increased its rates for dial-up service, regardless of the fact that the for the most part, the only people still using this ancient service have no choice in the matter.
Randy Bell of Las Vegas NV (04/14/07)
I keep getting third party charges for services I never signed up for and never used. I was told by Embarq that I had to work it out with the third party company. However, the phone number Embarq gave me was for someone who had nothing to do with the charges. They refused to drop the charges.
My local phone services have been disconnected and they continue to say I owe for these charges.
Barbi Heller of Biglerville PA (02/27/07)
I have been charge $15.85 from IDL Teleservices INC on my telephone. I did not authorize this. I wish to know what this is for and why this was charged to me.
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Brooke of Centerburg OH (12/19/06)
My problem started in June 2006. I called Embarq because I had no dial tone in my home, they sent out a technician and he said that the problem was inside the house. I told him no, it was outside, the box on the outside of the house had an intermittent dial tone, it just happened to be working when he was there. He still insisted that the problem was inside and said he would gladly fix it for $50.00 for every 15 minutes he was there. I was unable to afford that so I told him I would figure something out and I told him I still thought the problem was outside because sometimes you got a dial tone in the box and sometimes you didn't.
Months went on and I paid my bill every month and had no phone. I couldn't afford the outrageous price they wanted to look at the inside wiring. On the morning of December 15, 2006 they ran a new phone line to my neighbor’s house and they put a new green "box" in my front yard that apparently holds the controls for all the lines in the area.
Then on Monday December 18, 2006 my phone rings, after 6 months of paying for a phone that did not work, it is suddenly working! After speaking to several customer service representatives, they refunded my $50.00 service charge since they admitted that the problem was corrected by the new equipment and it was NOT inside my home. But the fact still remains that I paid for 6 months of service that I did not receive and I would like a credit for that amount. I am locked into their company, they control the market and I have NO other choice for phone service.
David of Ocoee FL (11/13/06)
We cancelled our phone service on June 2 of this year (switching to an Internet phone service). We received a confirmation number and the date was confirmed.
However, we continued to receive a bill from Sprint who then sold to Embarq. We spoke with a supervisor, G Lang who assured us the balance was zero and it was an error on their part.
We still continue be to harassed by Embarq, claiming that moneys are owed to them.
Jason of Cape Coral FL (10/19/06)
I went to an Embarq store for phone, internet, and cable service. The representative told my there was a deal for internet and phone w/ long distance included for only $55.00 a month. After the first month I received a bill for $409.00. I called customer service and they told me that long distance is not included. When I explained what the representative from the store told me she said that it wasn't true, they do not include long distance and would not help me out.
So the representative from the store lied to me.
Might damage my credit history because i feel that i should not and won't pay
for the service because the gave me misleading information just so i would sign on with them.
Joan of Virginia Beach VA (08/15/06)
We have had virtually no telephone service since reinstalling our seasonal 2nd line to function as a
rollover line when the main number is busy. It does not roll over nor go to voice mail but rings once and then drops the call. We are in the tourist business and when we don't get calls we don't get income. Since the end of July we have lost $1000.s in revenue and documented pages of problems
ranging from bad service to no service with no end in sight. After waiting today again for someone
to show up and fix the problem we received a message on a cell phone that they were unable to come today but no word when they could come.
They have been at least a 1/2 doz. times and each time tell us it is working but it is not. I have spent hours on the telephone( I am in the business office and not at the location) on hold waiting to speak
with someone, I have to make these calls daily and frequently. We are not only at wit's end but nearing the end of the tourist season as well. I have employees with families who depend on this job
and I have had to cut staff. I may be next.
We should be doing 10 times the volume of business
that we currently have. This translates to big, lost dollars that cannot be made. Out customers are on vacation and here for 1 or 2 weeks. They plan their
itineraries and make their reservations but when they can't get through to us they are forced to make another choice and we have lost them. This is
more than expensive to us. It is devastating
Stephanie of Palestine TX (08/14/06)
I used directory assistance to gain a long distance telephone number. Once given the number a recorded message came on stating for no additional charge your call can be directed automatically; so I did that. To my horror I was charged at the Assistance rate 16.84 for a 15 minute call; when I called the phone company they said there was nothing they could do Directory assistance charged that.
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