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Sony Ericsson |
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hari of secunderabad, India November 12, 2009 I bought sony erriccson w508i on April 19 2009 unfortunately my mobile was dropped in the water on October 22nd. So for that i handover'ed the mobile to the nearest service center that is Accel Secunderabad #32, 1st Floor, Upstairs Canara Bank, Opposite to Oriental Bank of Commerce, Sarojini Devi Road and the phone number they provided is 040-27801869. For the first time complaint they said that to we will call back you within 24 hours but there is no reply till one week as i went back to them. Service staff responded that work is in process and after 2 days they returned my mobile by saying that the problem is rectified where the problem is absolutely not solved again i made another complaint and the workorder number for the second time is SE309AHY11610 ON October 28 and they said the same thing that we will make call but again no response after that on the day of November 4 when i went back and i asked for my mobile they said that the problem is solved and we replaced the spares whereas there is no replacement at the same place i checked my mobile and i questioned them why you people are wasting our time please kindly do the service they said that we will definitely will solve and they took the new complaint and the workorder number for the November 4 is SE309AHY11847. After this much repeating also this time that is on November 12 workorder number is SE309AHY12113they are making us fools without repairing the mobile i don't know whether the people there are working or what else? why these people are spoiling the reputation of SONY ERRICCSON so finally i decided to inform you so with this also if you people are not going to respond us means there will be no other way for me except filing a case in Consumer Court. Hope you will take action in my complaint. Sandeep of Trivandrum, India November 11, 2009 I own a sony ericsson HPM-85 headset purchased on 10-9-2008 from CELLULAR WORLD TRIVANDRUM,which has warranty coverage of 1 year.By 20-2-2009 one side of the headset seized to work.I approached the SYNERGY SERVICES-A DIVISION OF PROMPT SERVICES(SONY ERICSSON CERTIFIED SERVICE CENTRE, PATTOM, TRIVANDRUM) and submitted the required documents to replace/repair my headset on 25-2-2009.The work order is SES09 SYS10599. The customer executive told us to wait for 3 weeks to replace/repair the headset. I have been contacting the center on the following dates: 26/03/2009, 12/04/2009, 28/05/2009, for obtaining my replaced/repaired product.But they have telephonic-ally replied me that they will contact me back when the shipment/courier arrives.Till date(11/11/2009) i have not received any calls from the centre,when i approached them on 11/11/2009, they accused us at being late to receive the headset and . The headset was returned to us WITHOUT ANY REPAIR/REPLACE from SYNERGY SERVICES, PATTOM, TRIVANDRUM, KERALA. I suspect that they have used the product without informing us that it has arrived, and i have been forced to accept the OLD HEADSET ITSELF in an UNSEALED CONTAINER and have been deprived of my rights to warranty AT THIS DATE. The MANAGER treated me very badly with unpolite words and ushered words of abuse towards me when i demanded that my headset is not repaired/replaced and that it should be done,the manager said that they are not responsible for the condition of the headset. Since i don't have any proof for the telephonic conversations, i am treated as if it was my neglect to collect the headset. The manager denied us to obtain details about the REPAIR DATE of the product.Since SONY ERICSSON has specifically included in the WARRANTY CONDITIONS that "IF SONY ERICSSON REPAIRS OR REPLACES THE PRODUCT, THE REPAIRED OR REPLACED PRODUCT SHALL BE WARRANTED FOR THE REMAINING TIME OF THE ORIGINAL WARRANTY PERIOD OR FOR NINETY(90) DAYS FROM DATE OF REPAIR WHICHEVER IS LONGER." When I pointed out this clause in the SONY ERICSSON WARRANTY CONDITIONS, the manager replied that the clause is not applicable to his centre (SYNERGY Services a.k.a. PROMPT Services,Pattom), clearly defying TERMS & CONDITIONS of SONY ERICSSON. I EXPECT SONY ERICSSON TO TAKE INITIATIVE AGAINST THIS FRAUDULENT APPROACH FROM AUTHORISED SERVICE CENTRES AND THAT I WILL GET MY HEADSET REPAIRED/REPLACED WITH A NEW ONE. Priyanka of new delhi, India November 3, 2009 I have purchased one P1i from Mobile Villa on 07/12/2008. The IMEI no 357033018132332. Since then, The handset is giving me troubles of all kinds and have been to service center several times but the solution is still not in sight. The dates and jobsheets nos are as under SES09CN110401, SE309CNT10461 submitted on 1-8-2009 recieved back on 10-08-2009, SE309CNT10570 submitted on 17-08-2009 recieved back on 15-09-2009 (after 1 month), SE309RDK10935 Submitted on 02.11.2009 (service center had asked for 25 days to get it repaired). The problem still is far from repairs. The touch screen stops working every now and then. Reciever sound is not clear. And to add to that, every time I call there customer support, they have a constant reply - Systems down cant take complaint. No response from writing a mail to there customer support mailbox also. Mental and Physical harrasment. Loss of trust and faith Marisa of Monticello, NY September 3, 2009 I bought a spindel of Sony's Compact Disk Recordable Supremas 700 MB. Every CD that I burned music on with the exception of 1, sounded like they had static. I went through burning 8 cd's and lost out 20 and have to go buy more CD's. vinay of delhi, India August 23, 2009 Respected sir/madam sir i have sony ericoson mobile model no z550i. i am facing problem related to software and for this i went to service center of sony ericcson situated near by me ie sco no-32 ,sector 11 panchkula(chintapurni sol). I asked the concern person to update my software but after inspecting he asked me that cell has also some problem in ic but i told him to update my software only but without my permission he also the case of mobile and told me that he also remove the problem of ic,he charge me both for software and also for ic. i give him the whole money but after a day i face the same problem so i again visited that center again then the concern person asked me that there is some problem in my memory card so he told me that he would format my memory card and i had given him permission to format my memory card but next day when i visited to take back my mobile i saw that he had opened my cell without my permission as acc to my knowledge there is no need to open cell for formatting meory card. Then he asked me to give him back the bill (payement reciept ,work sheet) so i gave him and he suddenly torn it in to pieces and return me 500 Rs back and asked me that mobile is dead So i asked you that at first visit when i asked him only to update software then why he work on ic... At second visit when i asked him to format memory card then why he open the cell why he torn the bill and return me money.. so please help me in this metter and what should i do against this service provider of sony ericcson Natalie of Melbourne, Australia August 19, 2009 Ive had my sony ericsson pre-paid phone since march this year and a couple of months after getting it ive had nothing but problems with it. It turns itself off during use and wont come back on untill you take battery out and place it back in phone,you could be in the middle of a phone call and it just dies, it freezes and cant be used. ive had it fixed twice and yet it continues to do the same thing when i get it home, i have spoken to sony ericsson a number of times and am not getting any answers or response.. its only a few months old and i paid good hard earn money for it all i want is for it to be replaced or my money back since i need it for work. They sent me an email back saying due to their investigation they dont see any problems an if need be to get it fixed again.i am not happy with that a new phone shouldnt do that and i dont see why i should have to wear it, i work two jobs and dont have time to keep going to get it so called 'fixed' and to find its doing the same thing when i get home with it anyway. ashutosh of raipur, India July 21, 2009 I had bought a Sony Erricson W580i mobile phone 8 months ago by paying 9900/- Rs, some day ago my display were not working properly. It had free warranty of 1 year, so i took it to a Sony authorised service centre on 26/06/2009 named Rashi M, Millenium Plaza,Raipur, Chhattisgarh. They took my handset and said that they have to send this handset to bhopal (M.P.) for reparing, after 15 days (14/06/2009) when i call service center phone number, i'm shocked coz service center representitive said that my mobile's disply had a water damage and it's not under warranty, but my cellphone does't have any water damage or breakage damage ever, after that she told me that when her boss come and he will only decide that what to do with my sony 580i cellphone. After 2 day i again called sony service center and i told him about my problem, her boss (service center owner) assured me that my mobile is under warranty and they have to repair it without any extra cost, after that whenever i'm trying to contact service center owner named Mr. prajapati,he said tomorrow your handset will be ready, again i make a call again he said day after tomorrow your handset will be ready after that they did not respond to my calls & visits. Yesterday i went to service center again, service center owner said that tomorrow my handset will be in my hand without any problem. today when i went to service center, service center guy told me that my handset is not repaired because they don'v have new display for my handset. my question is that, if they don't have new display in there stock before why they misguiding the customer, if they didn't have display why they didn't gave my handset without repair on 14/06/2009?? i gave my handset on 26/06/2009 and got my handset after almost after in a month on 21/07/2009 today *unrepaired*. This is a clear case of cheating,negligence. it's giving mental harassment to customer.I'll bring this issue to consumer forum as soon as possible, they think customer are fool but they don't know what a customer can do. Sony ericsson not gave me this phone free of cast, i had to pay 9990/- INR for purchasing that phone. I have decided not to purchase any more Sony products here after. Better to avoid the problem (not to buy their product). that's why nokia is leading the market coz his product and services are best in india. i'm fade up with Sony ericsson really. I would also like you to look into the rampant corruption in your service centres where the sole objective seems to collect the service charges and harass the customers. I wish to escalate this matter to the highest authorities. Edward of Aliso Viejo, CA June 30, 2009 I have the exact same complaint that the other person had with his Sonyericsson X1a phone. I bought my phone from Sonystyle.com in Jan. and was having similar problems and was told that my phone had moisture damage. No one buys a phone for 800.00 dollars and lets it get wet. I called and could not talk to a supervisor but was told to return the phone again again. Arun of Chandigarh, IN June 25, 2009 I just like to say that i m using (W220i) on 30 May cell is not working then i go to SONY ERISSON centre in sco-23, sector 18-D, Chandigarh. I m deposit my cell in care center on 2nd june when i m going to care centre. Every time ENGINEER ask me come with in 10 day. Kartikeya of Navi Mumbai, India May 28, 2009 I have purchased Sony Ericsson F305 hand set on 14th Feb 2009 from Reliance Web World Vashi, Navi Mumbai. Hand Set was stopped functioning and deposited at Sony Customer Service center at Vashi. Navi Mumbai on 11th April 2009. then I am running pillar to post for getting my hand set back but no one from Sony Company is attending my grievance. On the contrary service center executive said why you have purchased Sony products. I have complained to company through toll free telephone.Also complained through web site. Almost after two moths, Now I am again requesting them to get back F305 hand set so that I can get it repaired from out side Sony work shop. Advertisement
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