Complain about a product or service

Flycell

Brian of Campbell, CA March 14, 2010

FlyCell is preying on your children! They should be put out of business and tosssed in jail. FlyCell charged me 10 via Verizon Wireless related to a "premium Text Messaging" on my son's cell phone.

This is a total scam and they refuse to back out the charges. They told me that I'm responsible for my child's phone, and that if he misrepresented his age I am contractually obligated to pay. I asked what if it were not 10, but 100, 1000 or 1M. Anything goes. He doesn't even know what he did. They say he took an IQ test online. He's 12.

Debbie of orlando, GA March 5, 2010

Discovered 19.99 charge on cell phone bill from Flycell which I had no idea who they are or what the charges were for. Contacted AT&T and they explained about ringtones. I have NEVER purchased a ringtone nor do I have plans to. Somehow this company managed to bill me via my cell phone provider for a service I did NOT agree to nor have I ever responded to their text messgs regarding their service. They are not the only one, I also have a 9.99 charge from Ringnrock_ringtones that I also, did not approve.

Waiting for AT&T to credit back 60 worth of fraudulent billing. AT&T says they can not credit back without requesting a refund from the ringtone providers. I do not understand this, as I am certain that my cell phone company has not paid these charges on my behalf. I asked cust. rep if this was some sort of scam or a way to take advantage of their customers, he said that I could say that but he could not. Certainly there is a name for this type of billing and complaints can be made to the FCC. Checking into this option.

J of North Brunswick, NJ March 3, 2010

I discovered that "premium messaging" charges had been billed to my daughter's cell phone number. I investigated to discover it was an offer on Facebook inviting people to take a quiz. Apparently, entering the cell # gave permission to charge the provider.

I called to dispute the charge of 9.99 and was told that it was not reversable nor refundable under any circumstances. Upon further questioning, I discovered that the so-called subscription was entered at 2:11 p.m. and cancelled at 2:12 p.m. For one minute of absolutely nothing being provided, this company is charging 9.99.

"Andy" claimed to be a supervisor and was completely unwilling to make any concession on this business practice.

Felicia of Maumee, OH February 28, 2010

I too had a 9.99 charge on my T-mobile bill from this company when I had never heard of them or signed up for anything! I can't understand how this company is allowed to do this. This is theft! T-mobile said they wouldn't be surprised if there wasn't a class action lawsuit lurking. I want to know why the cell phone companies aren't protecting their customers from these low lifes? I blocked all 3rd party downloads on all my lines w T-mobile and I suggest everyone do the same.

Len of Edwardsville, PA February 27, 2010

I was charged 19.99 for a service I did not receive. When I tried to call the number from my home phone to complain, it would not accept my call unless I call from my cell. i was on a automatic payment will the Sprint, and I was charged an overdraft fee plus the 19.99.

Doris of Lima, OH February 26, 2010

Tried to unsubscribe from Flycell though automated means. Each time i received a message that the system was down and did not recieve my message. I currently have prepaid phone and cannot afford to have flycell services. I wish to settle my account and discontine the service

Charles of Salado, TX February 24, 2010

I was at the AT&T asking why my bill was so high and they noticed a Flycell charge. I have never heard of Flycell much less gave them permission to start charging me 9.99 a month, this has been going on for 6 mos! I called AT&T and they said these people will send you a text and if you open it they will start charging you. AT&T removed the last months charge, but I am stuck with the remaining 50. This can't be legal!

Pamela of Joshua , TX February 20, 2010

I said 9.99 for 25 credits, and I only got 5 songs. It says 100 pages but only went through 4 pages and could not get any games. It downloaded the game, but could not play.

Dennis of Elmhurst, NY February 19, 2010

I'm another that has been scamed by Flycell. I started getting stupid jokes on my cell. I never signed up for a 9.99 stupid joke service. Why can no one prosecute this company?

latonya of crystal springs, MS February 16, 2010

they took 19.99 from my pre paid phone.

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