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Theresa of McMinnville, OR May 12, 2009
Card says no hidden fees, then when you use it there is a recording that says "Due to recent regulatory changes, a Universal Service Fee applies to this call." My 499 minutes instantly became 449. There is no mention of this fee on the card. I want my money back. Linda of Brooklyn, NY March 6, 2009
In December 2008, I received a letter from Con Edison stating that I will received a single bill for both IDT Energy Inc. as a electric supply and your Con Edison charges. I called both of the companies right away about this situation. Con Edison tells me that I signed up for the IDT energy account and to call that company about this matter. I called IDT company and they told me that someone came to my door and that someone in my household sign my name and show that person my light bill. That is why they signed me up. I told the company to send me a copy of the signature of the person that signed it. I told them to closed the account as soon as possible.
The customer representative told me that there would be a investigation as soon as possible and would send me a copy of the application within two weeks. Thirty days passed and I did not received anything. My idt energy account was closed and I have to paid sixty dollars and sixty cents to this company for the month of March and also I have to pay Con Edison charges are forty-five dollars and forty cents totals one hundred and six dollars for the month of March 2009.
I feel that the IDT energy company took advantage of me because nobody sign anything and nobody has assess to my light bills. I have everything in my name and I am the head of the household. My son is sixteen years old and my older son is 21 years which nobody sign anything because I asked my sons and they say that nobody knocked on the door for anything. My light bills are put away by me and nobody knows where I keep them. The IDT energy company told me if the application is fraud that I will get my money back which is one hundred and twenty fives and eighty-six cents.
That I am paying double bills for two different companies instead of paying for one. They did this to me without my consent or permission. They did not send me any proof whatsoever about this matter.
David of Granada Hills, CA November 20, 2008
I have used their card for 5 yrs to call the USA from Cancun, Mexico. No problems until this year. The two access numbers they provided don't work--one out of service, the other with a nonsense message that doesn't let you use the card. The Mexican customer service number also doesn't work. Finally got put through to the US 1-800 number for customer service for a large hotel rate. Went through the whole menu to talk to a representative, sat on hold for over an hour before I gave up.
I don't know if they are still in business, but they are still taking money through their web site. Probably out 50, not to mention the aggravation of not being able to call anybody, which has always been easy before.
Sabrena of New York, NY August 27, 2008
I was signed up for them to be my electricity supplier without my knowledge and now I have to pay them as well as Con Edison. This is fraud
Anthony B. Gemmato of Gary, IN August 24, 2008
Tried to make a collect call from a payphone. The call did not even go through. My debit card is being charged 5.00 for the call and a 7.78 fee. What can I do about it?
Dianna of Jerseyville, IL August 23, 2008
i called the 1800 number to use my caling card and will not work the operator says this number is invalid so i called customer service. they give me two other numbers to use thy still not work. i want to use my calling card and i cannont use. I bought it 4 days ago
Bill of Omaha, AR April 30, 2008
A little over a year ago, I purchased a 10.00 pre paid IDT calling card. This card was sold as Ultra Clean, with No Hidden Fees. About a month later, I added 40.00 worth of talk time to this card. Shortly thereafter, they started charging a toll (minutes) from your card if you called out of your home area code. So much for the no hidden fees. I slacked off on my usage of this card, but still used it several times a month. One day I went to use it and was told that the account had expired. After getting a magnifying glass, I was able to read that the card expired one year from activation.
I called them and asked them what was going on, that I still had money on that card. In so many words, they said sorry, but they could not do anything about it, and said that I cannot get the balance of my account refunded to me. I asked to speak to a supervisor with no results, then asked for a number for their corporate offices, with no luck, and asked for the number for their legal department. The number I was given for the legal department is nothing more than a voice mail box. I left a message but no one ever called me back.
These people got to me for 9.01. That's not a lot of money to most people, but for someone who is retired, and on a very limited, fixed income, with lots of medical issues, it's a great deal of money. How many other people are being ripped off every day by this corporation. They stole money from me and I want it back.
Qingsheng of Beijing, OTHER February 12, 2008
I visited the US last month. During my visit I purchased a Pre-paid calling card in Hollywood, CA. I met with some problems when I tried to make international calls using this card (PIN#). The other side could not hear me and the calls were charged. I then called the customer service # as stated on the card 3 times while I was in US. I made my complaint and requested on 23nd of January the service to send me a calling history list with time and charge details to my email address. Unfortunately, up to now, I have not seen any reply from the service. I would request you to urge the company that produces the card to send me his reply.
Evelyn of Akron, OH December 4, 2007
I purchased four (4) IDT Prepaid Clear Cents Phone Cards from Discount Drug Mart, in Akron, OH. When I tried to use them, the above number said they had expired--although I never used them. The card show no expiration date but was told they had expired. The store(s) in the area that had these IDT cards, no longer carry them because of the large number of complaints. I tried, unsuccessfully, to reach this company by e-mail without success.
Obviously, the economic damage is 40 worth of worthless phone cards. I would appreciate any help that you might suggest. Thank you.
Margo of Brentwood, TN November 13, 2007
I bought a 25 dollar International calling card from IDT. It did not work anywhere. I called before leaving the US as it states, to get the numbers that you are to dial for that country. Belgium, France, UK,and Amsterdam--none of them worked! They will not refund my money! Don't buy from them; they are a rip off! It's a Walgreen's international card.
I ended up paying more in credit card calls because the card didn't work .
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