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Sabrena of New York NY (08/27/08)
I was signed up for them to be my electricity supplier without my knowledge and now I have to pay them as well as Con Edison. This is fraud
Anthony of Gary IN (08/24/08)
Tried to make a collect call from a payphone. The call did not even go through. My debit card is being charged $5.00 for the call and a $7.78 fee. What can I do about it?
Dianna of Jerseyville IL (08/23/08)
i called the 1800 number to use my caling card and will not work the operator says this number is invalid so i called customer service. they give me two other numbers to use thy still not work. i want to use my calling card and i cannont use. I bought it 4 days ago
Mabel of Ozone Park NY (07/25/08)
Two idt salesman came to my home trying to get my husband to switch to their energy company. My husband told them he was not interested, and asked them to leave. Instead the kept on ringing the doorbell and would not leave. At one point they threatened my husband at which time my husband called a buisness owner to help him make them leave, this is when the two idt representatives assulted my husband by hitting him in the face and ear and then they ran off downn 113th st., along with a third male, a teenager.
My husband complained of a headache that night.
Bill of Omaha AR (04/30/08)
A little over a year ago, I purchased a $10.00 pre paid IDT calling card. This card was sold as Ultra Clean, with No Hidden Fees. About a month later, I added $40.00 worth of talk time to this card. Shortly thereafter, they started charging a toll (minutes) from your card if you called out of your home area code. So much for the no hidden fees. I slacked off on my usage of this card, but still used it several times a month. One day I went to use it and was told that the account had expired. After getting a magnifying glass, I was able to read that the card expired one year from activation.
I called them and asked them what was going on, that I still had money on that card. In so many words, they said sorry, but they could not do anything about it, and said that I cannot get the balance of my account refunded to me. I asked to speak to a supervisor with no results, then asked for a number for their corporate offices, with no luck, and asked for the number for their legal department. The number I was given for the legal department is nothing more than a voice mail box. I left a message but no one ever called me back.
These people got to me for 9.01. That's not a lot of money to most people, but for someone who is retired, and on a very limited, fixed income, with lots of medical issues, it's a great deal of money. How many other people are being ripped off every day by this corporation. They stole money from me and I want it back.
Qingsheng of Beijing OTHER (02/12/08)
I visited the US last month. During my visit I purchased a Pre-paid calling card in Hollywood, CA. I met with some problems when I tried to make international calls using this card (PIN#). The other side could not hear me and the calls were charged. I then called the customer service # as stated on the card 3 times while I was in US. I made my complaint and requested on 23nd of January the service to send me a calling history list with time and charge details to my email address. Unfortunately, up to now, I have not seen any reply from the service. I would request you to urge the company that produces the card to send me his reply.
Evelyn of Akron OH (12/04/07)
I purchased four (4) IDT Prepaid Clear Cents Phone Cards from Discount Drug Mart, in Akron, OH. When I tried to use them, the above number said they had expired--although I never used them. The card show no expiration date but was told they had expired. The store(s) in the area that had these IDT cards, no longer carry them because of the large number of complaints. I tried, unsuccessfully, to reach this company by e-mail without success.
Obviously, the economic damage is $40 worth of worthless phone cards. I would appreciate any help that you might suggest. Thank you.
Margo of Brentwood TN (11/13/07)
I bought a $25 dollar International calling card from IDT. It did not work anywhere. I called before leaving the US as it states, to get the numbers that you are to dial for that country. Belgium, France, UK,and Amsterdam--none of them worked! They will not refund my money! Don't buy from them; they are a rip off! It's a Walgreen's international card.
I ended up paying more in credit card calls because the card didn't work .
Rena of Milwaukee WI (09/17/07)
Idt was contacted. I asked to speak to a manager regarding a complaint. They refused. I then asked to leave a message for someone to contact me regarding complaint. They said no.
Damola of Woodbridge, VA (04/24/07)
I think IDT calling cards are absolutely a rip off.
Each time I make a connection to my parents overseas I get charged. I don't even get to speak to them and I still get charged just for the phone ringing. These has been going on with all IDT cards and unfortunately it's the only card out there in the market.
I spend over $50 a month to talk to my parents and $25 out of that $50 buck is a reap off.
Graydon of Susquehanna PA (03/27/07)
I was an IDT customer for a number of years. In Feb of 2003, notices were sent out by IDT that they were changing their underlying carrier to AT&T, and if anyone got switched to AT&T during the change over and was charged AT&T rates, IDT would credit their account.
When I got my April 2003 bill from my local Phone Co., the AT&T charges were on there. It was $122.99 for long distance calls at AT&T rates. I called IDT and they said to fax the bill and they would take care of it. It was faxed. I got my May 2003 local phone bill and was charged AT&T rates of $201.46, so I called again and same answer, fax the bill and we will take care of it.
I got a letter the first of OCT.2003 and it stated that they were doing everything to get this taken care of. So nothing happened, and I didn't pay my bill to IDT for $128.22. I called my local phone co., and took care of the AT&T charges of $353.64, myself. Now they are trying to collect the 128.22. I do owe IDT the 128.22, and they do owe me the 353.64. If they would credit my account like they said they would, this thing would be over. Instead, I have to spend my time fighting off collectors.
Manuel of Charlotte NC (10/23/03):
I changed my long distance provider from AT&T to IDT. Immediately after doing that, I started getting charged for calls that I never made. So I cancelled the service and moved back to AT&T. But since then, I still have been receiving a monthly invoice and have not been able to get anyone to come to the phone as all I have been getting is voice mail that goes on and on.
Angelo of Lauderhill FL writes (4/1/03):
My long distance provider is IDT. Last week I was not able to make, any long distance call because I receive a message as follows: "We are sorry, you do not have authorization to make this call." I call IDT and I receive two excuses and one was so dumb that the person admitted that did not make sense.
The excuses given to me was that I exceed the minutes allowed for long distance; the other excuse was that I exceed $160 per month in long distance. The bill was for $84.35 and all call to Argentina were billed wrong. The statement indicates that all call was place to a mobile phone. The calls were place to residential telephone. This problem is happening since I switched to IDT. Every month I have to call to get a credit for their mistake.
When I mentioned to the customer service person that what he said did not make sense he admitted the error, then he transfer me to another department were they give me a deal to make me happy. The service was restore 24 hours later. Now this Monday 4/31 the service was disconnected again and the same excuse was given. The lady told that the service would be reconnect from two to twenty four hours. This did not happen.
I called again today at 4:00 PM and the lady told me that the service was reconnect again. I indicate that she was wrong and she transfer to the technical department where the person told me that they have problem with the computers and ask me to give them to correct the problem, the problem can be solve in 24 hours.
When I switched to IDT I was told that the call to Argentina will be $.10 if I took a special package of $5.00 extra per month and I agreed. They are charging $0.20 per minute and they say that this package never existed. This is all with IDT long distance.
Kimberly of Middleton WI (11/6/02):
I cancelled this account in June 2002, when I moved out of state, yet I am still receiving invoices. Each time I call they say they've corrected it, yet I am still getting charged. They will not let me speak to a manager/supervisor to resolve the issue. It is up to me to continue to follow up and make call after call to try and get these charges stopped.
Gigi of San Rafael CA (8/12/02):
I have been trying unsuccessfully since June to get IDT to disconnect my service. They assure me that I will no longer receive bills but I have gotten two since my first cancellation request. It takes 15-30 minutes to get someone on the phone and then they are incredibly rude. My latest bill is for 7/01-7/31 and includes the base rate of $3.95 plus charges for calls made in April and May. They are threatening to send me to collections if I don't pay (although they have said they will again reverse the base charges). I will agree to pay the $2.79 in old charges if I am assured (preferably in writing) that this is the end of it and that I won't be getting anymore bills. I just want IDT to go away!
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