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COMMUNICATIONS:   Cable/DBS |  Cell Phones |  Internet Services |  Local Phone Service |  Long Distance |  VoIP

IDT Long Distance





IDT
Long-distance
Calling cards
---
Card charges investigated

Helena of Caledonia, ON January 16, 2010

I purchased a 10.00 phone card from Walgreens on Jan. 8th at ll.05 a.m. When I went to use it on Jan. 10th they said that the balance on card was 5.30. I hung up immediately and called customer service for IDT as shown on card. They said card was used and to return it to Walgreens which I did. After talking to asst. manager - he said call Walgreens customer service direct. After explaining it all to them they said they would be in touch. After 1 week, and several follow up calls to them, I still had not heard from anyone.

Today I returned to Walgreens to find out that the balance on my card was now 3.80 and they would not be able to do anything for me. They called IDT customer service and the lady there told them the dates that the card had been used, and asked our phone number at our rental condo. We gave her the # and she confirmed that the # using the card was not our phone #. Even though they know we did not make the calls, and it was not our number they still would not reimburse me. The manager told me to go home and use the card until the time was used up which I did. They know the # who is using the card, they know the phone # the calls are being made to, but we have to lose out on this. I feel that this is a terrible response from them. I told the manager that I would certainly never buy their cards again. The first call was made at 4.44 a.m. and I purchased the card at ll.05 a.m. on Jan. 8th.

angela of cave creek , AZ October 27, 2009

I am a victim of identity theft. I was informed by a debt collection agency that an account had been opened with IDT at an address in Brooklyn, NY and the balance owed is 303.87. I have been a victim of identity theft since 7/2008 and have taken every measure possible to protect myself. The thieves live in Brooklyn I know this because they forwarded my mail to their address and tried to open numerous accounts. I have sent both the debt collectors and IDT – Lucy S copies of police report, driver’s license and other supporting document, but will not submit my social security number for fear of abuse. Lucy S said that they will continue to pursue obtaining the funds from me regardless of my supporting documents. The debt collecting agency said that they were told by IDT to continue to harass me. I am not sure what else I can do to prove my innocence. I now want action taken against IDT.

DEVDUTT of QUEENS VILLAGE, NY July 15, 2009

IDT ENERGY is my gas supplier who buys gas from NATIONAl GRID. IDT's monthly charges are to be paid by me through NATIONAL GRID bills. Since IDT started supplying gas to me I had paid a total sum of 381.34 to them through National Grid. IDT's charge started accumulating and when I enquired they told me that National Grid do not pay them. I called National Grid who sent me their computer spreadsheet that shows they credited my account but IDT's charge was in accumulation.

I asked National Grid to give me in writing that they have paid IDT but they refused. Same with IDT who refused to give me in writing that they were not received anything till June, 2009. I got a disconnection notice from National Grid and to stop them I had to accept 'DIFFERED PAYMENT AGREEMENT TERMS" It is very clear that my payment has been misallocated by either of them which no one wants to look. I am at a loss of 381.34 plus later payment charges.

LAURA of UNION BEACH, NJ July 8, 2009

I purchased a Walgreens 50.00 calling card and the anme on the back of the card is IDT. This card could not be used since the 1-800 number did not work with my card number. They issued me a 50.00 Walgreens gift card which I did not want. I was told to return it to them and they would refund me a 50.00 check issued from their company. I sent the gift card along with a letter on June 9, 2009. The calling card was purchased in April, I've still not received my check for 50.00 from IDT in Newark.

Theresa of McMinnville, OR May 12, 2009

Card says no hidden fees, then when you use it there is a recording that says "Due to recent regulatory changes, a Universal Service Fee applies to this call." My 499 minutes instantly became 449. There is no mention of this fee on the card. I want my money back.

Linda of Brooklyn, NY March 6, 2009

Linda of Brooklyn NY (03/06/09)
In December 2008, I received a letter from Con Edison stating that I will received a single bill for both IDT Energy Inc. as a electric supply and your Con Edison charges. I called both of the companies right away about this situation. Con Edison tells me that I signed up for the IDT energy account and to call that company about this matter. I called IDT company and they told me that someone came to my door and that someone in my household sign my name and show that person my light bill. That is why they signed me up. I told the company to send me a copy of the signature of the person that signed it. I told them to closed the account as soon as possible.

The customer representative told me that there would be a investigation as soon as possible and would send me a copy of the application within two weeks. Thirty days passed and I did not received anything. My idt energy account was closed and I have to paid sixty dollars and sixty cents to this company for the month of March and also I have to pay Con Edison charges are forty-five dollars and forty cents totals one hundred and six dollars for the month of March 2009.

I feel that the IDT energy company took advantage of me because nobody sign anything and nobody has assess to my light bills. I have everything in my name and I am the head of the household. My son is sixteen years old and my older son is 21 years which nobody sign anything because I asked my sons and they say that nobody knocked on the door for anything. My light bills are put away by me and nobody knows where I keep them. The IDT energy company told me if the application is fraud that I will get my money back which is one hundred and twenty fives and eighty-six cents.

That I am paying double bills for two different companies instead of paying for one. They did this to me without my consent or permission. They did not send me any proof whatsoever about this matter.

David of Granada Hills, CA November 20, 2008

David of Granada Hills CA (11/20/08)
I have used their card for 5 yrs to call the USA from Cancun, Mexico. No problems until this year. The two access numbers they provided don't work--one out of service, the other with a nonsense message that doesn't let you use the card. The Mexican customer service number also doesn't work. Finally got put through to the US 1-800 number for customer service for a large hotel rate. Went through the whole menu to talk to a representative, sat on hold for over an hour before I gave up.

I don't know if they are still in business, but they are still taking money through their web site. Probably out 50, not to mention the aggravation of not being able to call anybody, which has always been easy before.

Sabrena of New York, NY August 27, 2008

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