Anthony of Gary IN (08/24/08) Tried to make a collect call from a payphone. The call did not even go through. My debit card is being charged 5.00 for the call and a 7.78 fee. What can I do about it?
Dianna of Jerseyville, IL August 23, 2008
Dianna of Jerseyville IL (08/23/08) i called the 1800 number to use my caling card and will not work the operator says this number is invalid so i called customer service. they give me two other numbers to use thy still not work. i want to use my calling card and i cannont use. I bought it 4 days ago
Bill of Omaha, AR April 30, 2008
Bill of Omaha AR (04/30/08) A little over a year ago, I purchased a 10.00 pre paid IDT calling card. This card was sold as Ultra Clean, with No Hidden Fees. About a month later, I added 40.00 worth of talk time to this card. Shortly thereafter, they started charging a toll (minutes) from your card if you called out of your home area code. So much for the no hidden fees. I slacked off on my usage of this card, but still used it several times a month. One day I went to use it and was told that the account had expired. After getting a magnifying glass, I was able to read that the card expired one year from activation.
I called them and asked them what was going on, that I still had money on that card. In so many words, they said sorry, but they could not do anything about it, and said that I cannot get the balance of my account refunded to me. I asked to speak to a supervisor with no results, then asked for a number for their corporate offices, with no luck, and asked for the number for their legal department. The number I was given for the legal department is nothing more than a voice mail box. I left a message but no one ever called me back.
These people got to me for 9.01. That's not a lot of money to most people, but for someone who is retired, and on a very limited, fixed income, with lots of medical issues, it's a great deal of money. How many other people are being ripped off every day by this corporation. They stole money from me and I want it back.
Qingsheng of Beijing, OTHER February 12, 2008
Qingsheng of Beijing OTHER (02/12/08) I visited the US last month. During my visit I purchased a Pre-paid calling card in Hollywood, CA. I met with some problems when I tried to make international calls using this card (PIN#). The other side could not hear me and the calls were charged. I then called the customer service # as stated on the card 3 times while I was in US. I made my complaint and requested on 23nd of January the service to send me a calling history list with time and charge details to my email address. Unfortunately, up to now, I have not seen any reply from the service. I would request you to urge the company that produces the card to send me his reply.
Evelyn of Akron, OH December 4, 2007
Evelyn of Akron OH (12/04/07) I purchased four (4) IDT Prepaid Clear Cents Phone Cards from Discount Drug Mart, in Akron, OH. When I tried to use them, the above number said they had expired--although I never used them. The card show no expiration date but was told they had expired. The store(s) in the area that had these IDT cards, no longer carry them because of the large number of complaints. I tried, unsuccessfully, to reach this company by e-mail without success.
Obviously, the economic damage is 40 worth of worthless phone cards. I would appreciate any help that you might suggest. Thank you.
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