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ILD Teleservices

ILD Teleservices • About ILD • Consumer Complaints • ILD Responds --- News • Wisconsin Sues ILD Clients eChurch, ILab • Wisconsin Sues ILD Teleservices • Florida Seeks Nationwide Telephone Billing Probe • Florida Opens "Cramming" Probe • Cramming Hits Consumers When They Least Expect It

Eugene of St Louis, MO November 3, 2009

Our AT&T monthly bill had an additional charge of 49.95 for website hosting which was never authorized. AT&T was absolutely useless in resolving this bill from our statement insisting it was our responsibility to contact ILD and gather information to remove this charge. I wasted personal time to remedy this wrong which should never have showed up on our AT&T statement in the first place. All they tried to do was upsell new services. Totally disgusted with AT&T in allowing such business practices.

Prem of Woodinville, WA October 29, 2009

I was switched from my local & long distance carrier Verizon to "Communications Network" with new billing via "ILD Teleservices Inc." without my approval. When I called the 800- on my bill they said they would playback a recording authorizing them to switch the long distance carrier, but they could not do it right away but they would call me back, and I am still waiting! I company was fraudulently billed over 1200 and I caught this on the first month!

James of Albuquerque, NM October 29, 2009

I received my Qwest bill for October and noticed it was higher than usual. I found on the last page a charge (5.49) for directory assistance on Sept 22. I never use directory assistance! I called the contact number listed and spoke to a person that was very hard to understand and sounded like a robot.

I told her the issue and she said I would get a refund in a week or so and she would put a block on my phone to eliminate furure charges. This is obviously "cramming" and if it happens again I will cancel my account with Qwest. It should be illegal to do this and my carrier should not allow it to happen. The consequences are that, I will pay my phone bill and expect to be refunded as ILD said. If not I will cancel my Qwest account. I'll not allow this to occur again.

Hans of Sunrise Beach, TX October 24, 2009

Foreign visitors to our home phoned collect, 18 miles away, for directions. The automatic operator who intervened provided no opportunity to advise the caller to contact us some other way. This would normally be a loval call but was billed as 17.95, which is outrageous! Besides the monetary "ouch" tourism to our area is adversely affected by such obvious rip-offs.

Debra of Palm Springs, FL October 22, 2009

I recently noticed on my last AT&T bill that an extra 16.00 had been added. I checked and it was for a 3rd party servicer. I do not have a home phone - the phone line is for the computer DSL only. I called AT&T and they said there was nothing they could do beyond blocking all other 3rd party billers. They said I had to call ILD to dispute the charges. I called and spoke with someone named Erica. She said that someone had to have signed up for the service - some sort of reverse 911 or something. She put a stop to any future billing but said that I needed to call AT&T again to get the external IP address of the computer that was used to sign up for the service. She gave me the IP address that was used with the day and exact time that it was done. That was a work day and no one was home at 12:33pm. I spoke with Megan at AT&T DSL technical support and she was wonderful. Not only did she call me back when she said she would, she went the extra mile to research how to determine what the IP address was on that particular day. She found that the computer wasn't used at all that day and then called AT&T billing and had them reverse the charge.

I called ILD back to tell them that the computer hadn't been used and the man that answered said that obviously someone had my e-mail address and other information so I should look into someone using my info fraudulently. I believe they are the ones using my info fraudulently as I have had no other issues like this. ILD should not make the consumer prove that they filled the info - they should have to prove that I did sign up for their service. Obviously, citing the computer that was used was intended to convince me that someone had signed up for the service. I wonder how many people have paid the bill because they either didn't have the time to pursue the matter or gave up after AT&T said there was "nothing they could do" or decided it was only 16 bucks so they put a block on it but paid the bill. This company needs to be invcestigated and AT&T needs to side with the consumer and have a way to deal with this. From looking at other posts, I am not the only one this has happened to.

Marguerite of Munster, IN October 18, 2009

When I received my at&t phone bill, dated 11/2/09 there was a charge of 14.95 from ILD Teleservices, Inc. I called them at the number listed - 1-800-433-4518. I spoke to a person and was told that he would cancel future charges, but I had to pay the current one. I have no idea what this charge is. I then called my phone company and after being transferred to 4 different people, I finally found someone to delete the charge from my bill; however, I was told that ILD Teleservices, Inc. will probably bill me separately. I feel as if I've been scammed and am extremely upset by this type of a system. How any business can arbitrarily have at&t bill individuals without listing what the bill describes is unconscionable. It seems that this company has gotten away with these charges in the past and I will probably have to pay this charge because I do not want my credit rating ruined. In my opinion this type of business should not be allowed.

Gwen of Lake Worth, FL October 16, 2009

Last year I noticed a 29.95 charge on my phone bill, plus taxes. I called and was told someone had ordered the internet service but they would cancel it and issue a credit. No one had ordered the service. This month I see the charge again. I work in a very small office. No one has ordered this service. This is nothing but a scam.

Gail of Indianapolis, IN October 15, 2009

We got a charge on our latest ATT bill for 2 months of "setup fees" for this, billed thru ILD Teleservices(1-800-433-4518). I called ATT. they refused to do anything. They said I had to call ILD. I did. They refused to do anything - they are a "billing service" only. They said my husband had authorized it. He did not. They gave the number for to contact familycontacts911 direct 877-269-8725. Since this 877 is is a know scam #, I was concerned, but we had no choice but to call. They said my husband had filled out an online form and they sent him an email confirmation. However, the email they sent it to (you have to ask them what email thye sent it to) was not his email. It is an aol account, and anyone could have set it up. They tried to say they'd just cancel the service, but that would still leave us with two 12.95 charges that were never authorized. After some pressure, they said they'd cancel all the charges, but it would take 2 or 3 "billing cycles". It is ridiculous that AT&T allows this, but it might be an FTC loophole. I am sending info to our Attorney General and ATT along with printouts from this site and another one. Hopefully it will go on thru the channels and get this stopped. Don't pay for this and contest it ASAP. Maybe they are going thru various phone companies and getting enough unsuspecting customers to pay to make it worth their while until the phone company dumps them.

Naomi of Arcadia, CA October 15, 2009

I have been charged through my phone bill [At&T] several times by ILD and I never ordered the service, I had a 10 dollar a month home phone account, somehow they [ILD] claims that "someone" added my home phone number through the website, that is what the first operator Rebecca told me, she said my home address did not match what they had in their files. I am on a tight budget and rarely even made calls on that phone yet ILD managed to bill me 15 dollars the first time.

I called and complained to At&T and they could not help me so they made me call ILD, which I did and later I was credited for the money but then the following month I was billed even more money it was 22 dollars and I have not been able to resolve it, after calling again and complaining they were like robots the second time around sounded like they were dealing with many other complaints because they were ready with excuses and really did not want to help me out.

The operators were rude and I have never been credited the money they pulled out of my account. Also simular to another claim, I was overcharged when someone called me it was an emergency collect call and I was billed 35 dollars for a less then 10 min. collect call from the same area. I am complaining about ILD just billing people for service that they never ordered but also At& T should protect it's customers, I have no idea how they could allow another company to just latch on to the account! I am not rich, money is very tight and I had to pay for something I never ordered.

Luis of Barcelona, Spain October 15, 2009

I used a public telephone with my credit card. The call was made from reagan airport to a virgina fix number. Each call was for a max of 3 minutes. They charged me US 21 each call. US 63 for 8 minutes call, not acceptable

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