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ILD Teleservices

ILD Teleservices • About ILD • Consumer Complaints • ILD Responds --- News • Wisconsin Sues ILD Clients eChurch, ILab • Wisconsin Sues ILD Teleservices • Florida Seeks Nationwide Telephone Billing Probe • Florida Opens "Cramming" Probe • Cramming Hits Consumers When They Least Expect It

Mary of Conifer, CO October 12, 2009

I noticed a charge for 7.40 on my Qwest phone bill for DIR ASST, for 1 minute at the rate of 5.49. In addition a charge of 1.65 was charged thee very same day referencing CARRIER ADMINSTRTV FEE. Jeannie at Tellis or ILD, I really don't know which company I was actually dealing with, said it was "their policy to credit accounts for people who called in and to put a block on my telephone number so no future charges would be incurred.

I want to know how they got my telephone number and how Qwest allowed them to use them as a billing service. They had to have gotten my phone number from my telephone carrier, Qwest. This is fraud, plain and simple. I did not sign up for this service, and I am mystified how something like this can even happen. This deceptive billing practice must be stopped immediately by whatever legal means possible. I believe my telephone carrier has a hand in this practice also. Thank you.

george of radcliff, OH October 8, 2009

This is at least the 3rd time in the last couple of years that we have had charges by either ILD or ESBI or both on our Verizon home phone bill. We call each time and are told that "mr.smith" signed up for "x services" on line and that is how we got the charges. We then explain we don't know who "mr. smith" is and we don't know what the supposed services are and have been reimbursed. I have been assured that our number is out of their system but then after a good amount of time it's back on our phone bill. We shouldn't have to keep worrying over our bills because of some unethical company. Verizon should also do a better job of keeping this SCAM out of our phone bill.

This is nothing more than a scam that innocent people are being subjected to and I don't see how they are allowed to stay in business. I want to know how to be rid of them permantly. I only order things from reputable websites and never anything that requires me to sign up for other stuff first and I never click on links in spoof/phishing emails. I copy all the details to a forwarded email and send to the real website so they can disable the spoofs. I am not ignorant and do not appreciate these people assuming I am and that I will just assume they are right and I am wrong. I NEVER signed up for anything that would be added to my phone bill; it's high enough as it is.

Karen of Mt Vernon, NY October 7, 2009

Five unauthorized charges appear on my phone bill 19 of each month form March-July, 2009. I did not authorize any transaction of this kind on my account. Please review and adjust my account accordingly

Kevin of Urbana, IL October 2, 2009

This is yet another example of someone else "enrolling" my home telephone number in some 14.95 (plus tax) a month scam. They billed me for four months before I noticed it, and everyone at both companies I called said I signed up "online" by giving my home telephone number and date of birth. It this is the only necessary information for charges to start occuring on my AT & T bill, then we should make sure EVERY MEMBER OF CONGRESS begins paying these charges PERSONALLY on all of their telephones. Ditto for the AT & T Executives, members of the Board of Directors and their families.

This company ripped me for 4 x 16.07 and cheerfully agreed to "refund" my money after being confronted with the scam. These companies need to be put out of business, sorry to put the foreign telephone operators that answer the complaints out of a job, but that's the way things happen.

Phyllis of Torrance, CA October 2, 2009

Telemarketer contacted me about a free trial service. I asked at least two times if the on-going monthly charges would be automatically billed after the free trial period. She said definitely NOT...that I would have to respond to authorize the charges if I decided to continue with the service. That was a lie, as I now have two months worth of services showing on my September ATT bill.

Samme of Edmond, OK October 2, 2009

A charge of 39.99 magically appeared on my AT&T business phone bill. I am the sole owner and have never authorized any account to be billed. My web hosting is with another firm, and my internet is with AT&T. I'm as mad at AT&T! Who are they to bill for anything other than their services? My electricity company can't accept charges for my gas company!

pam of merced, CA September 30, 2009

Company fraudulently billed us for webhost monthly fee when we NEVER purchase advertising or networking services. We were charged 49.95 for 2 months.

Rebecca of Palo Alto, CA September 28, 2009

ILD appears to be a billing "middleman" between phone companies (AT&T) and other businesses that bill consumers through their phone bills. We have been charged now for two months running by ILD on behalf of "Best Web USA." ILD claims we gave an OK to a web service (of some sort) for a free trial period with automatic billing thereafter, unless cancelled. We never gave an OK to any trial period nor to automatic billing, nor have we, ever, to any person or company. Nevertheless, the claim, according to ILD, is that we gave authorization to Best Web USA. After we noticed the first fraudulent charge on the AT&T bill we immediately called both AT&T and ILD with our complaint. Both agreed to cancel the charge, and to stop the billing (ILD.) The subsequent month another fraudulent billing appears, this time for more than twice the first amount Again, phone calls to AT&T and ILD: AT&T agreed to remove charge; ILD person, "Joe" said someone will call back within 24 hours as the company is experiencing an unusually high volume of calls." That is current situation.

AT&T claims it is forced by FCC rules to act as a billing agent for these types of companies (ILD and its customers) even though it has no business relationship with them. ILD claims it merely serves businesses that give it requests to bill phone users on their behalves and does not control the accuracy of the requests. In looking at the comments on the consumeraffairs.com site, it is clear that there is a massive consumer fraud ongoing. I would urge all who believe they have fraudulent charges on their phone bills to contact the FCC, their phone carriers and decline also to pay any fraudulent charges immediately with their own phone companies.

Melissa of Hillsborough, NJ September 28, 2009

We were billed for 2 charges from onlineyellow pages through ILD Telecommunications. The services charged for were not authorized from anyone in our company. The charges appeared randomly on our Embarq phone bill. This is the 2nd time this happened. We will supposedly be credited for the amount in 1-2 billing cycles after I spoke to onlineyellow pages.

Harry of Alton, IL September 26, 2009

I have had dealings with ILD Teleservices a few months ago, and found that the recurring 14.99 monthly charge on my bill was caused because someone 'authorized' it by using an 'application' such as Pillow Fight or Farm Town on FaceBook. It was a real hassle to get it removed then, and now I find it again on my current bill.

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