It may be a little hard to follow all the tracks left by this company, but one thing's clear: At best, your rebate check may be a little late.
Lisa of Drums, PA September 21, 2006
I bought 2 phones in July, 2005. I followed all the rebate info and sent it all in at a timely manner. They kept telling me they didn't get one page, then it was unreadable, then I was out of the time period. Well now 9 months later I am out 160.00 and I am not giving up.
I have had about 5 different numbers and the last one will not get me to a human, just a recording that hangs up on you. I called that number every hour and it says the same thing...even at 3 am in the morning!
Denise of Colorado Springs, CO September 9, 2006
Sent everything require on the rebate; have emails from this lady saying that they've been approved and will be processed 6-8 weeks and nothing ever comes. Now they claim that one of the rebates was mailed and cashed and I never got it. My latest email was to get a copy of the front and back of this check they say was cashed. I bet they say they can't obtain a copy, what do you bet? I have been dealing with this since Oct. of 2005 and it's just one excuse after another.
The two rebates add up to 150 and are the only reason I bought the phone. I fulfilled all of my requirements and I think Verizon should be doing more to make sure I get my rebate but they say they have nothing to do with it. I would not have changed my service if I'd had to pay full price for the phone--I could not afford it then and that's why I'm fighting so hard to get my rebates.
Brenda of Middletown, OH August 6, 2006
I completed the forms and filled out all the necessary paperwork for my 50 rebate on my cell phone. I missed one Item and was notified by email, I called and asked if I could Fax the information, and I did within the timeframe and whenever I would go look at the web page to check on my rebate I would get a notification that it was processing. It has been 10 weeks and I have heard nothing, I go to the web page today and it says there is no claim. I read on the internet that Imphonic has a class action Lawsuit for not paying the rebates as promised.
I followed all the necessary procedures and was ensured by an employee that she had received the fax and I was all set. But now its gone, they say that all recent rebates are being re-processed due to a problem. Mine was completed in May... I want my 50.
Ali of San Ramon, CA July 21, 2006
I purchased 3 Razr phones through this company with a rebate of 140 for each. I have submitted all the forms and paper work and the company refuses to honor it. I am a T-Mobile customer and of course they don't want have anything to do with it.
William of Round Lake Beach, IL May 16, 2006
Purchased Motorola RAZR V3 PHONE WITH with WIREFLY on 10/08/2006. Sent in paperwork three time, still no check They keep telling me thy have no received my paperwork. Faxed again on 4/8/06. I am out 180.00.
Maggie of St Petersburg, FL May 13, 2006
I submitted 2 rebates for a Razor cell phone that I purchased January 17, 2006 (almost 4 mos ago). I have not received my rebate but it is logged. I can check it on their webiste and the status just shows that they are processing the rebate.
Suzanne of Boston, MA May 12, 2006
I purchased a motorola cell phone on 6/21/06, which came with the promise of receiving a rebate for 200 provided I follow their stringent instructions and guidelines. I submitted all the necessary paper within the alloted timeframe. On 4/13/06, I received an e-mail, telling me that my rebate was approved and processed and that my check would be mailed with the next three weeks. I never received the check, so I contacted the company and notify them. Basically, they said they woulf have to reprocess my rebate, which would take at least 10-12 weeks. They have given me contractory reasons for why they need to reprocess the rebate. There is noo ne to talk to personally; communication is through automated phone messages or canned e-mail messages.
Jackson of Eagan, MN May 3, 2006
I bought 2 cellphones through Foncentral.com in June'2005 and I have sent the rebates to Inphonic Rebates in January'2006 as instructed with all the necessary wireless bills for 6months, rebate forms and the cellphone purchase receipts. I'm supposed to receive 4 rebates for 125 each. I received a mail from the inphonic rebates stating that some information is missing even though I have sent all the necessary documents.
I called them and I talked to Grace from the customer service department and she told me to just fax the 1 month wireless bill so that she could validate some information and send me the rebates and I have faxed the documents twice to her the very next day. Now I haven't received my rebate and I called them and I was told that they haven't received some information or the information is invalid. Sometimes they tell that they have received the information after the post marked date. They are doing everything not to honor the rebates.
Harish of Rolla, MO March 29, 2006
I had two rebates to send as part of a cellular phone order, each of 200. I sent both on December 21st, days before the postmark deadline. One of the rebates showed up right on their system and is being processed but the other one showed up as postmarked late. This was strange as both rebates had the same deadline so I initiated enquiry. I was told that the rebate was postmarked January 21st and not December.
I called up the center and asked for redress and was asked to fax all information over again, which I did. Now, two weeks later, I am being tod that as long as I do not have proof of postmark date, they refuse to pay me the money. On asking them to check the date on the envelope I sent in the first place, I was told that envelope sorting and data entry happens at a different location in a different state and they cannot initiate an enquiry. I asked the representative to prove to me that it was postmarked January 21st, I was told that it works the other way around.
Shaun of New Haven, CT March 28, 2006
This company keeps making up all kinds of excuses for not honoring these rebates. After calling everyone I could think of and emailing everyone except the PRESIDENT OF THE USA, I’m right back where I started from, NO REBATE. I resent everything numerous times and still inphonic.rebatestatus.com came up with a different excuse every time. I already filed a complaint with the BBB and my next step is with the Attorney General and Consumer affairs. Cognigen sent me the phones with all these labels on it that covered this so-called UPC code that is supposed to be on the box.
I sent Inphonic everything from the Verizon 1st bill to the sales receipt that gave every number you could think of to identify theses phones as the phone I purchased during this so-called promotion. I've been getting the run around from Cognigen and Inphonics over this and every time they send me an email it says the same thing and a few of them have a different excuse. If these boxes do have a UPC code on them how am I supposed to get them if they made sure they loaded the box up with labels on top of any other writing? That's not my fault, and I feel they do this on purpose and give me the run around so time will expire on the rebate.
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