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Jitterbug





Karen of Santa Cruz, CA September 24, 2009

Here are things I believe greatly need improvement with Great Call's Jitterbug's billing and website: The monthly bill needs to show ALL calls made to help the customer reconcile the minutes used and be on the same page. Currently it only shows the minutes used and cost, but not itemized as other phone companies do. Isn't it a regulation to do so?? It takes 48 hours for the used minutes to show up on MyJitterbug?? The change to the phonebook can be put in right away, why can't not this technology be applied to the minutes?? The used minutes on the phone show TOTAL usage of the phone, not the recent minutes purchased - it's too confusing to NOT show usage of the CURRENT minutes last purchased only. This would greatly help in keeping track of current minutes used.

I appreciate the phone,it's easy to use for my mother-but the billing combined with the site, isn't, and these need some major improvements to catch up with the times. I'm only a consumer, and some companies would rather ignore than deal with the issues. I have used the comments area on the site to bring my concerns, but pretty much ignored. If Jitterbug/Great Call is now promoting a new phone, they had better improve their billing/website as well to accommodate, or folks will surely find other solutions!

Kevin of Glendale, AZ August 10, 2009

I bought Jitterbugs services for my parents as there phones are eaiser for elderly to use. I purchased 500 minutes for them, not knowing there was an EXPERATION DATE on those minutes of 1 year. Parents do not use phone much so 190 of those 500 minutes EXPIRED. In todays mobile phone business I thought those plans were history. Why would minutes EXPIRE? The only reason I can think of is take advantage of seniors?

lynne of Panama City Beach, FL August 5, 2009

We bought a Jitterbug for our 18 year old disabled daughter. She used a handful of times before it died. When it failed to recharge I made the mistake of calling the company instead of taking it back to the retail store. It was so new I could have returned it for a full refund. The service rep that I spoke to told me to send the phone in and against my better judgement I did.

After 3 weeks of not hearing anything from Jitterbug, I called them. They told me I would have to pay 150 for a new phone. I explained that it was a new phone. they basically told me tough! Shame on them. I am contacting AARP, the National Down Syndrome society, the national society for the disabled, retailers and advertisers. There are many stories similar to mine all over the internet. This company should not be allowed to cater to elderly and disabled. Shame on them.

Jeanna of St. Thomas, Virgin Islands (USA) June 8, 2009

I looked into getting a Jitterbug phone for my Dad. Jitterbug sent me a phone. Once received I called Jitterbug to activate to be told, that they do not offer service in my area, which is in the US Virgin Islands. They apologized and told me they would send me a prepaid enevelope in which to mail the phone back. After waiting for that envelope for about two weeks I took the liberty and sent the phone back using my personal funds for I did not want to be responsible if something happened to the phone. SO I mailed it back.

Dk of Choctaw, OK May 24, 2008

Dk of Choctaw OK (05/24/08)
Ordered a Jitterbug phone for my Mother that did not want a sophisticated phone. She simply wanted a product that would allow her the availability of emergency service, should she need it. I ordered a jitterbug phone for her, since the service that was offered fit her needs.

The equipment that was received was as expected. However, the service was not! It was virtually impossible to contact my mother when testing out the equipment to see how it worked, I ALWAYS received a busy signal. The Jitterbug rep that I spoke with apologized and said that, that does happen sometimes.

Unfortunately, I did not discontinue service at that point. It seems that if you do not cancel within 1 months time (after sign up), you will EAT the cost of the phone. SO, I have since cancelled my service, put my mom on my cell plan, and am stuck with a paper weight that I would even hesitate to try to hold down paper with! If you are contemplating a Jitterbug service for someone that you LOVE and CARE about... do not do it! Find an alternative! I have lost money on a service that I thought would be great for someone that wanted a simple, easy to use product. Thankfully, money is all that was lost! Buyer BEWARE!!

Penni of Elkhorn, NE December 8, 2007

Penni of Elkhorn NE (12/08/07)
I saw a newspaper advertisement for Jitterbug cell phone for seniors and called to order one for my mother in law. The ad said, As low as 10/month service. I called to get a phone set up, with myself set up to pay the bill. I requested the regular phone, a years service and 100 extra minutes. The salesperson said the cost was 168 and charged it to my credit card. I asked if this included everything. I asked this 3 times. Once she told me, well it actually is 147 but there is tax and shipping included. This seemed OK and fell within that general 10/month service described in the advertisement.

We got the phone, were pleased with it, but no billing statement came with it. I called again to verify that I did indeed get the years service and 100 extra minutes. Yes, we were signed up for this.....Then I got a bill for 255 which was for the years service, 100 minutes and 45 in service and regulatory fees. I was NEVER told about the extra 45. I called back saying that I had already had 168 billed to my credit card. This operator said that I needed to call back and talk to billing dept during the weekday. I did this. There is no special billing Dept. This operator said, Yes maam, this is all correct. The 168 is just for the phone. The 255 is for the service and extra minutes.

Sherry of St. Louis, MO November 19, 2007

Sherry of St. Louis MO (11/19/07)
Advertisement claims better to hear on a Jitterbug phone, I found that not to be the case. Extremely hard to hear incoming calls. More than once my daughter called and I never heard the phone ring. Hope this is not the case if I have to make an emergency call.

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