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Jitterbug |
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Karen of Santa Cruz, CA September 24, 2009 Here are things I believe greatly need improvement with Great Call's Jitterbug's billing and website: The monthly bill needs to show ALL calls made to help the customer reconcile the minutes used and be on the same page. Currently it only shows the minutes used and cost, but not itemized as other phone companies do. Isn't it a regulation to do so?? It takes 48 hours for the used minutes to show up on MyJitterbug?? The change to the phonebook can be put in right away, why can't not this technology be applied to the minutes?? The used minutes on the phone show TOTAL usage of the phone, not the recent minutes purchased - it's too confusing to NOT show usage of the CURRENT minutes last purchased only. This would greatly help in keeping track of current minutes used. I appreciate the phone,it's easy to use for my mother-but the billing combined with the site, isn't, and these need some major improvements to catch up with the times. I'm only a consumer, and some companies would rather ignore than deal with the issues. I have used the comments area on the site to bring my concerns, but pretty much ignored. If Jitterbug/Great Call is now promoting a new phone, they had better improve their billing/website as well to accommodate, or folks will surely find other solutions! Kevin of Glendale, AZ August 10, 2009 I bought Jitterbugs services for my parents as there phones are eaiser for elderly to use. I purchased 500 minutes for them, not knowing there was an EXPERATION DATE on those minutes of 1 year. Parents do not use phone much so 190 of those 500 minutes EXPIRED. In todays mobile phone business I thought those plans were history. Why would minutes EXPIRE? The only reason I can think of is take advantage of seniors? lynne of Panama City Beach, FL August 5, 2009 We bought a Jitterbug for our 18 year old disabled daughter. She used a handful of times before it died. When it failed to recharge I made the mistake of calling the company instead of taking it back to the retail store. It was so new I could have returned it for a full refund. The service rep that I spoke to told me to send the phone in and against my better judgement I did. After 3 weeks of not hearing anything from Jitterbug, I called them. They told me I would have to pay 150 for a new phone. I explained that it was a new phone. they basically told me tough! Shame on them. I am contacting AARP, the National Down Syndrome society, the national society for the disabled, retailers and advertisers. There are many stories similar to mine all over the internet. This company should not be allowed to cater to elderly and disabled. Shame on them. Jeanna of St. Thomas, Virgin Islands (USA) June 8, 2009 I looked into getting a Jitterbug phone for my Dad. Jitterbug sent me a phone. Once received I called Jitterbug to activate to be told, that they do not offer service in my area, which is in the US Virgin Islands. They apologized and told me they would send me a prepaid enevelope in which to mail the phone back. After waiting for that envelope for about two weeks I took the liberty and sent the phone back using my personal funds for I did not want to be responsible if something happened to the phone. SO I mailed it back. Dk of Choctaw, OK May 24, 2008 Dk of Choctaw OK (05/24/08) Penni of Elkhorn, NE December 8, 2007 Penni of Elkhorn NE (12/08/07) We got the phone, were pleased with it, but no billing statement came with it. I called again to verify that I did indeed get the years service and 100 extra minutes. Yes, we were signed up for this.....Then I got a bill for 255 which was for the years service, 100 minutes and 45 in service and regulatory fees. I was NEVER told about the extra 45. I called back saying that I had already had 168 billed to my credit card. This operator said that I needed to call back and talk to billing dept during the weekday. I did this. There is no special billing Dept. This operator said, Yes maam, this is all correct. The 168 is just for the phone. The 255 is for the service and extra minutes. Sherry of St. Louis, MO November 19, 2007 Sherry of St. Louis MO (11/19/07) Advertisement
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