Lingo

Debasish of Columbia, MD October 23, 2009

I had a VOIP service with this company for more than a year. Because of their bad service, I switched to another company. I contacted them to stop the service and They charged me a full month's even though I did not use the service for a single day. I was told that I do not owe them anything after this last monthly charge. I was shocked to find out that they made an additional charge of 99.95 to my credit card even though I had a one-year contract. We should all consider a class action law suit and at least report the incidents to FTC, FCC, and BBB.

Antonio of Elmhurst, NY October 22, 2009

I will make myself clear. I saw their advertisement on TV for 4.95/month. I called them on July 2, 2009 to sign up and take advantage of the low monthly fees I was paying then. On that same day, they charged me 24.43 for activation and something else, etc... I was not able to begin using their phone because they are waiting for Vonage to drop me as a customer so, I suppose the first monthly payment of 4.95 was included in the 24.43. It wasn't until August 5 that I started using their services and equipment, so you may call my payment to them as an advanced payment. I have barely used their service for just 14 days and on August 19, 2007, they took another 24.68 from my bank account although, I have never given them the permission to take any money from my checking account. I tried to call them and emailed them so that they could explain what these new charges are about. Unfortunately, they had no intention to call me back or emailed me back at all for any logic explanation.

My friends tell me that when I speak to them, they could only hear me like every other syllable and they cannot understand what I was telling them.. On September 18, 2009, they took another 27.78 from my account again. This is just too ridiculous. I joined them because I wanted to save some money because I am a disabled individual who only gets a very low monthly disability benefits. Since these people do not want to explain why they are taking too much money from my account which is not 4.95/month? On September 21, I dropped them and went back to Vonage because they are crooks. Okay, to summarize all these, I am going to break it down for you. Lingo took money from my Checking Account Amount of Money They Took on the following dates: July 7, 2009 24.43, August 19, 2009 24.68, September 18, 2009 27.78, Grand Total 76.89. I began using their horrible phone service from August 5, 2009 until September 21, 2009.

I calculated the time that I actually had their services and that is from August 5 through September 21, 2009 and I came up with 1 month and 15 days. Therefore, if you pro-rate that month and a half at 4.95 /month, I would have incurred a bill for only 7.46. So, where did the rest of my money go? I was over charged with 69.43. They have taken 85.00 of my money for nothing. I am wondering why can't I stop the bank from giving them my money when I have related to them the whole story. And this is what makes it ridiculous. I have not been their subscriber for almost 2 months now and they are still taking money from my bank account. They just took another 15.57 on 10/21/2009 and the teller I spoke with says I can only stop them from taking money from my account if I pay them 30.00 for "Stop Payment" fee. I am in a lose-lose situation here and I am just a disabled individual who subsist only through a little bit of Social Security Disability Benefit every month.

Sreeks of alpharetta, GA October 3, 2009

I had Lingo for over 4 years. Inspite of a customer for so long They charged me 99 for disconnection. They had a lousy service and I had to argue with the customer service for ove 2 hours but to no avail. This is so worse that they do not have my account details in their system to pull up properly. I would say that if anyone has already started a class action law suite against it I would be willing to join as well.

dolores of lakeland, FL July 28, 2009

signed for their service on line to receive their "special" 4.95 a month for 6 months and free activation. received the modem, installed it and worked fine, called my credit card to make sure they charged the correct amount and was told they billed 70.49. called lingo "customer service" so they would correct the charge but was told that i had not put in the "correct" promo code on the application and they would not make any changes. Sent back the modem next day.

got my credit card to debit back the charge to them but now they are threatening legal action to get "their" 70.49 DON'T EVEN THINK ABOUT DEALING WITH THIS BUNCH

Vipul of San Jose, CA July 20, 2009

I used this service from october 2008 to February 2009. The quality of the call was horrible. It was always impossible to connect and the quality of voice was terrible. I disconnected the service and they charged me 99 early termination fees. Apparently I signed a contract(which I have no clue) since it must be hidden somewhere where users cant reach easily. The quality of customer service was absolutely minimal.

Binh of Beaumont, TX July 10, 2009

I was told upon cancellation that I would get a 99.95 cancellation fee. I was never aware of this when I signed up. Lingo service was lousy at best. It only works for one phone and will not work with any sercurity system. If one has to use the internet phone service and aware of its limitation, magicjack is much cheaper alternative.

CLIFF of JAMAICA, NY June 24, 2009

The orig plan yearly is 200. Then they went and charge my card another 50 in fees and on top of that for every month they charge me 6.00. This is a scam.

mike of brewton , AL June 15, 2009

well what happened i got screwed from and online phone company called lingo i charged the service to my debit card to get the modem sent out to me to put the service on they did not explain it to me right on how the service goes they charged me 14.95 for shipping and all of these other services which i did not use the service at all so i canceled the service and i did not even use it and believe that it stated once you they recieve there item back you will get refunded your money back they refused to credit me back my money that i payed for everything even though i gave them back everything and they did not even pay for me to ship the item back completely i just felt robb and i lost all of this money i think this is discussting and not handled prpe

sharon of albany, NY June 12, 2009

well what happened i got robed from and online phone company called lingo i charged the service to my debit card to get the modem sent out to me to put the service on they did not explain it to me right on how the service goes they charged me 14.95 for shipping and all of these other services which i did not use the service at all so i canceled the service and i did not even use it and believe that it stated once you they recieve there item back you will get refunded your money back they refused to credit me back my money that i payed for everything even though i gave them back everything and they did not even pay for me to ship the item back

i had to pay for them to ship it sums of 15.dollars and to ship it back i had to 6.75 all of this out of my own pocket plus the amount for the service they recieved there package back and they litterally refuse to send me a check or give me credit for all of this they just took my money i did not even use thers service the rep did not even help it was a waste of ttime completely i just felt robb and i lost all of this money i think this is discussting and not handled prperly

Josie of Hernandez, NM June 9, 2009

I signed up wtih lingo.com because I wanted to have a cheaper phone service and still have my phone number. So, I signed up with Lingo, was never told that there was a 2 year contract, it wasn't stated up front, I wanted a month to month to see how their service was before I committed. The bad service started at the get go, I asked if my phone number specifically would be able to be transferred and I was placed on hold while the customer service person "checked", I was told that it could be transfered, so I signed up with them under false pretenses.

I got and set up the equipment to have it ready for my phone number to be transfered, after 10 days I called to check the status of the transfer, I was told that it was in process and it may take a few more days. So, 5 more days pass and I call again to find out the status, again I'm tld that it was still in process. By this time I'm a little frustrated, but with wanting to save some money, I waited about week.

When I called again, I was told that my number was non-transferable, so I asked the date was they showed that, and it was before the previous call I had made. So, I was upset and I asked to have the service cancelled, well a month later I was charged yet again for a month of service, so I called to have that resolved. After being on hold for 48 minutes and getting nowhere with the customer service rep, I finally go to speak with a supervisor who said a ticket would go to the billing office to check on that charge, while waiting, with no response, I recieved a charge of 99.95 2 months after I cancelled the service. This whole experience has been a nightmare! I'm STILL waiting for those charges to be resolved. Everything about this company is horrible!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |