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Nguyen of Vienna VA (02/17/09)
I signed up with Lingo in August of 2007, and paid them for a 1 year service. In February of 2008, I contacted Lingo to ask them to fix the problems with the toll free numbers. After 2 frustrating months of trying to get them to fix the problems and broken promises, I switched to another phone company. In April my phone number was officially transfered from Lingo to that new company and the service provided by Lingo was terminated, so I thought! At that time Lingo owed me 4 months of service that they have not provided, and I tried to get them to reimburse for that unused portion of the service contract. When I talked to them I was told that I owe them money! I even tried to get my credit card company to help without any success!
Around the first week January of 2009, I received a letter from a collection agency, SKO-BRENNER-AMERICAN, saying that I owe Lingo 234, an amount equal to one year of service and their fee of 58.50. I tried to explain the situation to them but they don't want to hear about it, and they kept writing me letter and called my house to demand payment! David of Orlando, FL February 3, 2009
David of Orlando FL (02/03/09)
Bottom Line---Very unhelpful and incompetent custom service reps. I called to cancel my service in December. I was given a month free and told to call back by January 15 to cancel and avoid further charges. I did call and said I wanted to cancel my account. I gave my look up information and was told the account was canceled. The agent I spoke with made two errors. He looked up and OLD account of mine that was already closed and did not reference the correct number/account. The other error is that he did not log in my call as he thought it pertained to a closed account.
SO, I see a charge for an account I thought I closed and after 45 minutes on the phone they won't believe I ever called in January. I offered to fax my phone bill with their number on it. 15.69 which is one month that should not have been charged. Mel of New Milford, NJ January 31, 2009
Mel of New Milford NJ (01/31/09)
I changed over to Vonage from lingo in early December. Vonage advised me that they would cancel my account with Lingo, but just to be sure I called Lingo to ensure the account was cancelled. Lingo indicated that they cannot accept a cancellation from anyone but me? (yet they transferred my number without speaking to me.) Three weeks later I saw that my credit card hd been charged. I called Lingo and was told by a rude woman that I had not cancelled in time and was being billed for that month regardless? I hadn't used their service for 6 weeks! I then received two emails three months after this conversation saying that they had just updated my credit card information and that Lingo would be back dating what I owed them!!!! I emailed back that I had cancelled back in November and then called my bank. My bank advised me to cancel my debit card and have it reissued to ensure they did not bill my card. I have done this and will wait for further contact. This is an unscrupulous company. They should not be allowed to defraud consumers in such a manner.
40.00 charge for service after I had cancelled. Frustration! Rebecca of New York, NY January 24, 2009
Rebecca of New York NY (01/24/09)
I naively signed up for Lingo almost two years ago, in early 2007, never hooked up the service or transferred my phone number over and wasn't using the service. I called Lingo to ask why Lingo was billing my credit card each month when I hadn't been informed there were additional charges and to cancel. I was told I there was nothing they could do, those were the charges and surely someone had mentioned them (when they hadn't!) and that it would cost me a bundle to cancel. I NEVER hooked up the service.
A year later Lingo auto-renewed my service!! And of course kept billing me every month. Finally, the credit card they were using expired and I refused to tell them the new code for my new card. DO NOT tell Lingo the new code if your credit card expires and you've been trying to cancel without success!! This seems to be the ONLY way to get them to respond.
Within a few months their bill stopped showing up on my new credit card. BUT I got a collection notice for just over 10 threatening to ruin my credit. Ridiculous. I could just imagine Lingo trying to auto-renew my account and send THAT to collections, too. I called and was told that my account had been cancelled...The date it was cancelled? ONLY after they realized they'd billed two months worth on an expired card; my efforts to cancel proactively yielded nothing. ALSO, the company makes it hard to find out how to cancel. Try finding it on their web site. Meanwhile, I am using PHONE POWER (had it a week) and am totally thrilled with the quality, ease and customer service. DO NOT USE LINGO.
Almost 500 for one and a half years of NOT even hooking up their product and trying to cancel. Jim of White Salmon, WA December 2, 2008
Jim of White Salmon WA (12/02/08)
Installed LINGO at a remote location for remote control and telemetry. It worked great for 18 months when the remote controler would no longer allow access when the password was entered. The remote unit went back to the manufacturer. Nothing wrong with it. Tried it on a POTS line and it worked fine. Tried it on another POTS line. All OK. Tried it on a Vonage line. Perfect. After 7 (count them) 7 tries to deal with customer service over a period of 8 months with Customer dis-service, I tried to cancel the service. So far, I am up to 4 calls and over 6 hours on hold (ignore). I installed Vonage and everything works as designed. I have had my customer block Lingo access to their cards and bank account. I hope that they will try the collection thing with our attorneys. ; 0)
This malfunction left us without remote control and telemetry for the best part of a year when a simple exchange of the Lingo adapter would have made happy customers of us. Esteban of Oakwood, GA November 4, 2008
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