Complain about a product or service

MCI DSL

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Vince of Redondo Beach CA (3/17/04):
I signed up for MCI DSL service on the mci.com web site. This was done on 3/13/04 and I was contacted by an independent verifier on 3/16/04. This is when I first learned of a one-time $99.00 activation fee. I questioned this amount and was transferred to Kim Strom at MCI. She explained how the $99.00 fee was just put into place today, and even though I placed my order on 3/13/04 I would have to pay this fee.

While on the phone with Kim I accessed the mci.com website and further complained to her that there was no mention of this activation fee on the mci website. She agreed with this fact and apologized and explained how the website was not yet updated. I am going to be contacting as many people as possible at MCI, including their consumer affairs department. I am very surprised to find this bait and switch tactic being utilized by such a large organization in the year 2004.

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